Nophoto 130

Urbane Wedding Co.

LOCATION

US
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Photography , Videography

REVIEWS

3.4
out of 5.0
3.4/5.0
3.4/5.0
3.4/5.0
3.4/5.0
3.4/5.0
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Anonymous
Wedding:
1+ year ago
0.0/5.0
STAY AWAY FROM THIS COMPANY!!!!! I have a similar story as many of the brides who have left feedback. It makes me sick to my stomach. Ugh!!! I have filed with the BBB, Paypal and left some choice words for Wedding Wire for endorsing fraud vendors and adorning them with awards. Thank you Wedding Wire for you "stellar" customer service.
STAY AWAY FROM THIS COMPANY!!!!! I have a similar story as many of the brides who have left feedback. It makes me sick to Read more...
STAY AWAY FROM THIS COMPANY!!!!! I have a similar story as many of the brides who have left feedback. It makes me sick to my stomach. Ugh!!! I have filed with the BBB, Paypal and left some choice words for Wedding Wire for endorsing fraud vendors and adorning them with awards. Thank you Wedding Wire for you "stellar" customer service. Read less
Services Used: Videography
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alysha
Wedding:
6/8/2013
0.5/5.0
We spoke to Chris from Urbane soo many times before booking. He had great communication and worked with our budget. We even referred some friends who also booked. We paid the deposit and got a email confirmation for 3 videograhers. A few days before my wedding we emailed the client manager and asked why no videographers had contacted us. They gave us our lead shooters info. We called him and he said he was not taking weddings from Urbane anymore because they were fraudulent. We blew them up on email and phone NOTHING! We found out they were posting craigslist ads about our wedding to try and get videographers at midnight before our wedding!!! so only one videographer showed up (answered the craigslist ad) but said we might have to pay him to get the footage if urbane didnt pay him since he had never heard of them. This is 5 days later and despite a million phone calls and emails to them, no one has responded! Im disputing the charges right now! Way to make me loose out on memories of the best night of my life URBANE!!

-our friends used them a few weeks before us and their videographers left early and they were dissapointed with the results but at least urbane was working with them to give them a discount. They messed up so bad with our wedding they wont even call us back!
We spoke to Chris from Urbane soo many times before booking. He had great communication and worked with our budget. We Read more...
We spoke to Chris from Urbane soo many times before booking. He had great communication and worked with our budget. We even referred some friends who also booked. We paid the deposit and got a email confirmation for 3 videograhers. A few days before my wedding we emailed the client manager and asked why no videographers had contacted us. They gave us our lead shooters info. We called him and he said he was not taking weddings from Urbane anymore because they were fraudulent. We blew them up on email and phone NOTHING! We found out they were posting craigslist ads about our wedding to try and get videographers at midnight before our wedding!!! so only one videographer showed up (answered the craigslist ad) but said we might have to pay him to get the footage if urbane didnt pay him since he had never heard of them. This is 5 days later and despite a million phone calls and emails to them, no one has responded! Im disputing the charges right now! Way to make me loose out on memories of the best night of my life URBANE!!

-our friends used them a few weeks before us and their videographers left early and they were dissapointed with the results but at least urbane was working with them to give them a discount. They messed up so bad with our wedding they wont even call us back! Read less
Services Used: Videography
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Anonymous
Wedding:
1+ year ago
0.0/5.0
SCAM!!! Owner of Urbane Wedding Co (Chad Koerber) is a white collar scam artist with a history in the air force OSI of all places. Did my research son. His new "business" is a limo service is Scottsdale, AZ. Website is http://www.mykinglimo.com/ get em
SCAM!!! Owner of Urbane Wedding Co (Chad Koerber) is a white collar scam artist with a history in the air force OSI of all Read more...
SCAM!!! Owner of Urbane Wedding Co (Chad Koerber) is a white collar scam artist with a history in the air force OSI of all places. Did my research son. His new "business" is a limo service is Scottsdale, AZ. Website is http://www.mykinglimo.com/ get em Read less
Services Used: Photography
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Sabrina
Wedding:
6/3/2013
0.0/5.0
My wedding is booked on August 3rd and when I sent an email to confirm my photographer / videographer team I got an automatic response back saying that this company has gone into Bankruptcy and another company called Data Matters will be taking over and making sure people get their videos / pictures. WHAT ABOUT MY EVENT? We paid the 50% deposit and now what will we do. There is no more Facebook page up, no email response, no phone number.

Anyone have any ideas? HELP!
My wedding is booked on August 3rd and when I sent an email to confirm my photographer / videographer team I got an Read more...
My wedding is booked on August 3rd and when I sent an email to confirm my photographer / videographer team I got an automatic response back saying that this company has gone into Bankruptcy and another company called Data Matters will be taking over and making sure people get their videos / pictures. WHAT ABOUT MY EVENT? We paid the 50% deposit and now what will we do. There is no more Facebook page up, no email response, no phone number.

Anyone have any ideas? HELP! Read less
Services Used: Photography, Videography
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Private User
Wedding:
6/1/2013
1.0/5.0
COMPLETE AND TOTAL SCAM. Booked this company for my wedding and they went bankrupt after our wedding. Although I was never notified, and probably would not have been had I not followed up with my videographer. The videographer now wants to charge me an additional $500 to edit my video, even though I already paid the company in full. Needless to say I'm not counting on getting my wedding video at this point. DO NOT book this company, go with a legit professional who owns and operates everything themselves.
COMPLETE AND TOTAL SCAM. Booked this company for my wedding and they went bankrupt after our wedding. Although I was never Read more...
COMPLETE AND TOTAL SCAM. Booked this company for my wedding and they went bankrupt after our wedding. Although I was never notified, and probably would not have been had I not followed up with my videographer. The videographer now wants to charge me an additional $500 to edit my video, even though I already paid the company in full. Needless to say I'm not counting on getting my wedding video at this point. DO NOT book this company, go with a legit professional who owns and operates everything themselves. Read less
Services Used: Videography
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Donna
Wedding:
6/1/2013
0.0/5.0
My daughter got married at the USNA Chapel. Christopher Collins and Travis Colliers were the people we dealt with.

We paid them in FULL 1000.00. The communications were good up until 1 week before the wedding, when I could not get a response. After a few stern emails from me I finally received a response from Chris (2 days Before the wedding) that all was fine and they were ready. The day before her wedding we confirmed with the academy that Urbane had clearance to shoot, they stated he did and they gave him directions.

The day of the wedding he did NOT show UP! He did not show at the house for pre ceremony footage, he did not show at the chapel and he did not show at the reception.

I sent them an email during the festivities to no avail. Two days later Chris finally sent me an email stating "sorry, we will look into this". Four days later, Chris sent me an email stating the video guy was denied access at the gate - LIE (the gate has a camera)!! For the video guy admitted he NEVER showed up! Chris if he was denied access at the gate where was he before the chapel? Where was he during the reception? Did he need access!! NO

This company is a NATIONWIDE SCAM!!! they take your money and do not show up! and will NOT refund you your money!!!
My daughter got married at the USNA Chapel. Christopher Collins and Travis Colliers were the people we dealt with.
Read more...
My daughter got married at the USNA Chapel. Christopher Collins and Travis Colliers were the people we dealt with.

We paid them in FULL 1000.00. The communications were good up until 1 week before the wedding, when I could not get a response. After a few stern emails from me I finally received a response from Chris (2 days Before the wedding) that all was fine and they were ready. The day before her wedding we confirmed with the academy that Urbane had clearance to shoot, they stated he did and they gave him directions.

The day of the wedding he did NOT show UP! He did not show at the house for pre ceremony footage, he did not show at the chapel and he did not show at the reception.

I sent them an email during the festivities to no avail. Two days later Chris finally sent me an email stating "sorry, we will look into this". Four days later, Chris sent me an email stating the video guy was denied access at the gate - LIE (the gate has a camera)!! For the video guy admitted he NEVER showed up! Chris if he was denied access at the gate where was he before the chapel? Where was he during the reception? Did he need access!! NO

This company is a NATIONWIDE SCAM!!! they take your money and do not show up! and will NOT refund you your money!!! Read less
Services Used: Videography
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Anonymous
Wedding:
1+ year ago
0.0/5.0
I booked urbane because of the positive reviews on this site. Imagine how upset and disappointed I was when A VIDEOGRAPHER DID NOT SHOW UP TO MY WEDDING.

I booked with urbane over email. I was promised three things: 1) I would be told my assigned videographer 1-2 weeks in advance; 2) A rep will be in touch with me to go over final timeline for my wedding one week in advance; 3) a videographer.

Instead, I got:
1) An email from Chris Collins stating, with less than 1.5 weeks left to my wedding, that a videographer assignment was still being "finalized";
2) Complete non-reponses to future emails, voicemails, from both me (the bride), one of the bridemaids, and my venue's event coordinator;
3) A one-sentence email two nights before my wedding, asking me for the final timeline, when I was out celebrating my bachelorette's party. REALLY? They think 1.5 day in advance is enough time to find me a videographer??? Regardless, I sent my timeline and reiterated again I expected to know my videographer assignment a week in advance. No response.
4) Come Saturday - surprise surprise, repeated calls went to voice mail and NOBODY showed up.

You can make an argument that maybe it was some crazy extenuating circumstance that prevented a wedding company from doing their job, but in this case, it has been THREE days after the wedding, and still - they have not contacted me.

Paypal dispute is still unanswered.

I have kept all my email exchanges with this company in case they contest this. I am extremely angry and upset at the treatment I have gotten from this company. I am writing this so that future brides can re-think this company in the future. I was certainly misled by prior reviews.
I booked urbane because of the positive reviews on this site. Imagine how upset and disappointed I was when A VIDEOGRAPHER Read more...
I booked urbane because of the positive reviews on this site. Imagine how upset and disappointed I was when A VIDEOGRAPHER DID NOT SHOW UP TO MY WEDDING.

I booked with urbane over email. I was promised three things: 1) I would be told my assigned videographer 1-2 weeks in advance; 2) A rep will be in touch with me to go over final timeline for my wedding one week in advance; 3) a videographer.

Instead, I got:
1) An email from Chris Collins stating, with less than 1.5 weeks left to my wedding, that a videographer assignment was still being "finalized";
2) Complete non-reponses to future emails, voicemails, from both me (the bride), one of the bridemaids, and my venue's event coordinator;
3) A one-sentence email two nights before my wedding, asking me for the final timeline, when I was out celebrating my bachelorette's party. REALLY? They think 1.5 day in advance is enough time to find me a videographer??? Regardless, I sent my timeline and reiterated again I expected to know my videographer assignment a week in advance. No response.
4) Come Saturday - surprise surprise, repeated calls went to voice mail and NOBODY showed up.

You can make an argument that maybe it was some crazy extenuating circumstance that prevented a wedding company from doing their job, but in this case, it has been THREE days after the wedding, and still - they have not contacted me.

Paypal dispute is still unanswered.

I have kept all my email exchanges with this company in case they contest this. I am extremely angry and upset at the treatment I have gotten from this company. I am writing this so that future brides can re-think this company in the future. I was certainly misled by prior reviews. Read less
Services Used: Videography
Default vendor profile pic
Heidi
Wedding:
6/1/2013
0.5/5.0
The DJ and photographer that were provided to me were AMAZING. However, this contractor "neglected" to pay them afterwards, even though we paid Urbane in full. Now, we have no wedding pictures and owe money to the individuals Urbane hired for us, but never paid. On top of that, we're now looking at an ugly court problem. This company has claimed to file for bankruptcy. The man that we were working with told us his name was Chris, and we now found out his name is Chad. DO NOT USE THIS COMPANY!!!
The DJ and photographer that were provided to me were AMAZING. However, this contractor "neglected" to pay them Read more...
The DJ and photographer that were provided to me were AMAZING. However, this contractor "neglected" to pay them afterwards, even though we paid Urbane in full. Now, we have no wedding pictures and owe money to the individuals Urbane hired for us, but never paid. On top of that, we're now looking at an ugly court problem. This company has claimed to file for bankruptcy. The man that we were working with told us his name was Chris, and we now found out his name is Chad. DO NOT USE THIS COMPANY!!! Read less
Services Used: DJ, Photography
Default vendor profile pic
Ashlee
Wedding:
5/31/2013
0.0/5.0
Let it be known that this company is going out of business and is not taking calls or responding to emails. I have a signed contract and I put down 50% of my contract and now I have nothing. Do not use this company!!!! They are a no show!!
Let it be known that this company is going out of business and is not taking calls or responding to emails. I have a Read more...
Let it be known that this company is going out of business and is not taking calls or responding to emails. I have a signed contract and I put down 50% of my contract and now I have nothing. Do not use this company!!!! They are a no show!! Read less
Services Used: Photography, Videography
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