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Veranda by 17

Houston , TX
CONTACT US
CONTACT US

LOCATION

1117 Prairie St.
Houston, TX US 77002 (map)

PHONE

832-200-8800

WEBSITE

View website
Please let this vendor know that you found them on the WeddingWire Network.

ABOUT US

A semi-outdoor wedding in the heart of downtown becomes a reality at The Sam Houston Hotel with its unique Veranda by *17.

Nestled in the boutique The Sam Houston Hotel,... Read more
A semi-outdoor wedding in the heart of downtown becomes a reality at The Sam Houston Hotel with its unique Veranda by *17.

Nestled in the boutique The Sam Houston Hotel, Veranda by *17 is a hidden gem. Its contemporary yet historic courtyard space is enclosed by a permanent tented roof, giving it an outdoor look and feel.

The Veranda's ivy wall provides the perfect backdrop for your wedding ceremony, requiring minimal additional décor. Immediately after the ceremony, your guests are invited to our stylish lobby lounge for a private cocktail reception featuring passed hors d'oeuvres from the *17 culinary team. Take photos with your wedding party on the Veranda, while our staff transforms the room for your reception in one hour or less. Enjoy a seated or buffet dinner, and dance the night away with 50-215 guests. Veranda by *17 is truly a unique and inviting environment for a perfect downtown wedding.

At the end of the event, you may continue the festivities in the Sam Bar (open until 2 am), or take the elevator home to one of Alden's luxuriously appointed guest rooms. A complimentary suite is reserved for the bride and groom, along with champagne and strawberries ensure a memorable wedding night. The Sam Houston Hotel also provides discounted room rates exclusively for your friends and family.

Our dedicated event staff will attend to your every need while helping to create the perfect setting for your wedding celebration at Veranda by *17. Read less

PHOTOS

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INFO FOR WEDDING VENUE

When was your venue built?
1924
When was your venue last renovated?
2013
Describe your venue:
Banquet Hall, Historic Site, Hotel
Describe the style of your venue
City, Garden / Romantic, Modern
What wedding services does your venue provide?
Ceremony, Engagement Party, Reception
What is the maximum capacity of your venue?
200
How many event spaces or rooms does your venue offer?
3
Does your venue offer an indoor space?
Yes
Does your venue offer a covered outdoor space?
Yes
Does your venue offer an uncovered outdoor space?
No
Does your venue have on-site accommodations?
Yes
Number of guest rooms
100
Number of suites
9
What is the minimum rental fee for your venue?
0
Bar Service
Offered in-house
Is bar service included in the minimum rental fee?
Yes
Beverage Service
Offered in-house
Is beverage service included in the minimum rental fee?
Yes
Catering
Offered in-house
Is catering included in the minimum rental fee?
Yes
What is the average catering price per person at your venue?
60
Event Coordination
Outside vendors welcome
Event Rentals
Outside vendors welcome
Lighting and Sound
Outside vendors welcome
Linens
Offered in-house
Are linens included in the minimum rental fee?
Yes
Shuttle / Transportation
Outside vendors welcome
Wedding Cake
Outside vendors welcome

INFO FOR REHEARSAL DINNER

When was your venue built?
1924
When was your venue last renovated?
2013
Describe your venue:
Banquet Hall, Historic Site, Hotel
Describe the style of your venue
City, Garden / Romantic, Modern
What wedding services does your venue provide?
Ceremony, Engagement Party, Reception
How many event spaces or rooms does your venue offer?
3
Does your venue offer an indoor space?
Yes
Does your venue offer a covered outdoor space?
Yes
Does your venue offer an uncovered outdoor space?
No
Does your venue have on-site accommodations?
Yes
Number of guest rooms
100
Number of suites
9
What is the minimum rental fee for your venue?
0
Bar Service
Offered in-house
Is bar service included in the minimum rental fee?
Yes
Beverage Service
Offered in-house
Is beverage service included in the minimum rental fee?
Yes
Catering
Offered in-house
Is catering included in the minimum rental fee?
Yes
What is the average catering price per person at your venue?
60
Event Coordination
Outside vendors welcome
Event Rentals
Outside vendors welcome
Lighting and Sound
Outside vendors welcome
Linens
Offered in-house
Are linens included in the minimum rental fee?
Yes
Shuttle / Transportation
Outside vendors welcome
Wedding Cake
Outside vendors welcome

REVIEWS

4.7
out of 5.0
4.8/5.0
4.8/5.0
4.7/5.0
4.4/5.0
4.7/5.0
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Jennifer
Wedding:
4/26/2014
5.0/5.0
Natalie and her team helped make my dream wedding come true!!! They were so professional and easy to work with... I would recommend the Sam to any bride-to-be. We got so many compliments on our decor and this beautiful venue!!
Natalie and her team helped make my dream wedding come true!!! They were so professional and easy to work with... I would Read more...
Natalie and her team helped make my dream wedding come true!!! They were so professional and easy to work with... I would recommend the Sam to any bride-to-be. We got so many compliments on our decor and this beautiful venue!! Read less
Services Used: Wedding Venue
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Richard
Wedding:
9/14/2013
5.0/5.0
Natalie and her staff were amazing!!! The phone calls with compliments are still coming in! Top drawer service and attention to detail. You will LOVE this place.
Natalie and her staff were amazing!!! The phone calls with compliments are still coming in! Top drawer service and Read more...
Natalie and her staff were amazing!!! The phone calls with compliments are still coming in! Top drawer service and attention to detail. You will LOVE this place. Read less
Services Used: Wedding Venue
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Tania
Wedding:
9/7/2013
5.0/5.0
I lucked out with Natalie! I didn't have to hire a wedding planner, she is so spot on with details and quick at returning calls and emails and has wonderful ideas. I can truly say she went above and beyond my expectations and was very nice the entire time. I was treated like royalty by the entire staff from the moment we walked in til the moment I walked out and even days after the event.

worth the money, look no where else!
I lucked out with Natalie! I didn't have to hire a wedding planner, she is so spot on with details and quick at returning Read more...
I lucked out with Natalie! I didn't have to hire a wedding planner, she is so spot on with details and quick at returning calls and emails and has wonderful ideas. I can truly say she went above and beyond my expectations and was very nice the entire time. I was treated like royalty by the entire staff from the moment we walked in til the moment I walked out and even days after the event.

worth the money, look no where else! Read less
Services Used: Wedding Venue
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Elizabeth
Wedding:
8/24/2013
5.0/5.0
When my husband and I walked in the Sam Houston Hotel, we knew that we wanted our wedding at this venue. Starting with the reception area, very chic and then the Veranda, kinda indoor/outdoor concept, totally different than other venues. We met with Natalie Monk, who is very professional. She was very helpful with all our questions and responded promptly to all our emails. Even the day of the wedding she was taking care of all the details, and that made me feel stress free. The service was fabulous, they even assigned somebody to our service for every need during the wedding (thank you!). My guests were amazed by the food (delicious), the venue and enjoyed the cocktail hour at the reception (great time to great the guest and relax after the ceremony). I would definitely recommend the venue, they exceeded my expectations.
When my husband and I walked in the Sam Houston Hotel, we knew that we wanted our wedding at this venue. Starting with the Read more...
When my husband and I walked in the Sam Houston Hotel, we knew that we wanted our wedding at this venue. Starting with the reception area, very chic and then the Veranda, kinda indoor/outdoor concept, totally different than other venues. We met with Natalie Monk, who is very professional. She was very helpful with all our questions and responded promptly to all our emails. Even the day of the wedding she was taking care of all the details, and that made me feel stress free. The service was fabulous, they even assigned somebody to our service for every need during the wedding (thank you!). My guests were amazed by the food (delicious), the venue and enjoyed the cocktail hour at the reception (great time to great the guest and relax after the ceremony). I would definitely recommend the venue, they exceeded my expectations. Read less
Services Used: Wedding Venue
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Mike
Wedding:
6/22/2013
5.0/5.0
From the initial meeting with Natalie Monk we felt very at ease working with the team at the Sam Houston Hotel. They exceeded our expectations on the night of the event and made it a truly memorable experience. Everyone on the team from our coordinator Natalie Monk, to the general manager, food & beverage coordinator and Shirly who catered to our every need on the night of the event. The next morning we had an impromptu breakfast for 30 and they acoomodated each of us. We would recommend this hotel to anyone and are planning to host future events at this venue.
From the initial meeting with Natalie Monk we felt very at ease working with the team at the Sam Houston Hotel. They Read more...
From the initial meeting with Natalie Monk we felt very at ease working with the team at the Sam Houston Hotel. They exceeded our expectations on the night of the event and made it a truly memorable experience. Everyone on the team from our coordinator Natalie Monk, to the general manager, food & beverage coordinator and Shirly who catered to our every need on the night of the event. The next morning we had an impromptu breakfast for 30 and they acoomodated each of us. We would recommend this hotel to anyone and are planning to host future events at this venue. Read less
Services Used: Wedding Venue
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Janice
Wedding:
6/15/2013
5.0/5.0
I am so pleased I chose the Sam Houston hotel for my wedding venue..... They have a beautiful setting for the ceremony. After the ceremony, you and your guests go downstairs for a cocktail and appetizers while the staff flips the room into a beautiful reception room!! The staff was so polite and helpful!! The food was delicious!!! Loved it!!!!
I am so pleased I chose the Sam Houston hotel for my wedding venue..... They have a beautiful setting for the ceremony. Read more...
I am so pleased I chose the Sam Houston hotel for my wedding venue..... They have a beautiful setting for the ceremony. After the ceremony, you and your guests go downstairs for a cocktail and appetizers while the staff flips the room into a beautiful reception room!! The staff was so polite and helpful!! The food was delicious!!! Loved it!!!! Read less
Services Used: Wedding Venue
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Private User
Wedding:
5/26/2013
5.0/5.0
The Sam Houston Hotel was an amazing venue to work with! The staff went over and beyond my expectations! My guest were pleased with there services and have commented on how beautiful and well put-together my wedding was. I never had to ask for anything, they were right there to tend to all my needs. They made me feel special and important on my big day:)
The Sam Houston Hotel was an amazing venue to work with! The staff went over and beyond my expectations! My guest were Read more...
The Sam Houston Hotel was an amazing venue to work with! The staff went over and beyond my expectations! My guest were pleased with there services and have commented on how beautiful and well put-together my wedding was. I never had to ask for anything, they were right there to tend to all my needs. They made me feel special and important on my big day:) Read less
Services Used: Wedding Venue
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Anonymous
Wedding:
1+ year ago
5.0/5.0
We had our son's rehearsal dinner at the Sam Houston. Drinks and appetizers served in the lobby. Dinner was served upstairs in their beautiful room that could be open outdoors. The room is temperature controlled and everyone was comfortable. They have a wonderful chef and everyone commented that the food was delicious! Their staff is extremely professional. They promptly addressed all my questions and were extremely detailed oriented to my event. I would recommend the Sam Houston to anyone that would be having an event.
We had our son's rehearsal dinner at the Sam Houston. Drinks and appetizers served in the lobby. Dinner was served Read more...
We had our son's rehearsal dinner at the Sam Houston. Drinks and appetizers served in the lobby. Dinner was served upstairs in their beautiful room that could be open outdoors. The room is temperature controlled and everyone was comfortable. They have a wonderful chef and everyone commented that the food was delicious! Their staff is extremely professional. They promptly addressed all my questions and were extremely detailed oriented to my event. I would recommend the Sam Houston to anyone that would be having an event. Read less
Services Used: Wedding Venue
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Grace
Wedding:
3/3/2013
5.0/5.0
The Alden was fabulous! The events coordinator, Natalie Monk absolutely the best, helpful, attentive and resourceful, she couldn't do enough for us. The venue beautiful and the food and drinks not only delish but pleasing to the eye. Natalie was spot on with suggestions/recommendations for florists to photographers to room set up. Would highly recommend this venue for not only weddings but any party/meeting function.
The Alden was fabulous! The events coordinator, Natalie Monk absolutely the best, helpful, attentive and resourceful, she Read more...
The Alden was fabulous! The events coordinator, Natalie Monk absolutely the best, helpful, attentive and resourceful, she couldn't do enough for us. The venue beautiful and the food and drinks not only delish but pleasing to the eye. Natalie was spot on with suggestions/recommendations for florists to photographers to room set up. Would highly recommend this venue for not only weddings but any party/meeting function. Read less
Services Used: Wedding Venue
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Rosaura
Wedding:
1/20/2013
5.0/5.0
Amazing team! They really listen to what the bride and groom want. They are always available through email. Thank you so much for everything!
Amazing team! They really listen to what the bride and groom want. They are always available through email. Thank you so Read more...
Amazing team! They really listen to what the bride and groom want. They are always available through email. Thank you so much for everything! Read less
Services Used: Wedding Venue
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Cindy
Wedding:
1/19/2013
5.0/5.0
My daughter got married almost two weeks ago. We had the ceremony and the reception at the Alden. It was perfect! The venue itself is very unique. The food was absolutely delicious. I have received many compliments on the venue and also the food. Everything went very smoothly. I worked with Natalie who is the coordinator at the hotel. She was amazing during the entire process. She was always very responsive to my emails. She was very organized,helpful, and made the whole process stress free.She is a huge asset to the Alden. The rest of the Alden staff were also very attentive and made sure we were taken care of. No complaints at all. I can't say enough about the Alden and Natalie. I would highly recommend .
My daughter got married almost two weeks ago. We had the ceremony and the reception at the Alden. It was perfect! The Read more...
My daughter got married almost two weeks ago. We had the ceremony and the reception at the Alden. It was perfect! The venue itself is very unique. The food was absolutely delicious. I have received many compliments on the venue and also the food. Everything went very smoothly. I worked with Natalie who is the coordinator at the hotel. She was amazing during the entire process. She was always very responsive to my emails. She was very organized,helpful, and made the whole process stress free.She is a huge asset to the Alden. The rest of the Alden staff were also very attentive and made sure we were taken care of. No complaints at all. I can't say enough about the Alden and Natalie. I would highly recommend . Read less
Services Used: Wedding Venue
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Kristin
Wedding:
5/15/2010
5.0/5.0
My husband & I looked at numerous venues to have our reception, and just felt like we couldn't find one that we "loved." We decided to make an appointment to see The Alden, and that was to be our last place to look at as well.
Once we stepped onto the veranda, we knew this was the place. From the service, the friendliness of all the staff, the food at the reception, everything was excellent. We had so many compliments from our guests on how much they enjoyed themselves. The whole environment we wanted to create during our reception was possible because of The Alden (we wanted to bring the outside in, keep it modern, simple).
The only thing I can think of that was semi-stress inducing, is that we started with one sales/catering coordinator and a few months before our wedding date, she was no longer there & we were to work with another coordinator, Catherine. But she was awesome! She was attentive to our needs, and even worked with us when we had to change one of our menu items close to the wedding date. It felt almost like we were working with her throughout the whole process.
Minh was such an awesome banquet mgr, he made sure we were happy with everything during the whole process up until the day after our reception. We are so happy we used The Alden for our wedding reception. Thank you to everyone there that made our big day memorable.
My husband & I looked at numerous venues to have our reception, and just felt like we couldn't find one that we "loved." Read more...
My husband & I looked at numerous venues to have our reception, and just felt like we couldn't find one that we "loved." We decided to make an appointment to see The Alden, and that was to be our last place to look at as well.
Once we stepped onto the veranda, we knew this was the place. From the service, the friendliness of all the staff, the food at the reception, everything was excellent. We had so many compliments from our guests on how much they enjoyed themselves. The whole environment we wanted to create during our reception was possible because of The Alden (we wanted to bring the outside in, keep it modern, simple).
The only thing I can think of that was semi-stress inducing, is that we started with one sales/catering coordinator and a few months before our wedding date, she was no longer there & we were to work with another coordinator, Catherine. But she was awesome! She was attentive to our needs, and even worked with us when we had to change one of our menu items close to the wedding date. It felt almost like we were working with her throughout the whole process.
Minh was such an awesome banquet mgr, he made sure we were happy with everything during the whole process up until the day after our reception. We are so happy we used The Alden for our wedding reception. Thank you to everyone there that made our big day memorable. Read less
Services Used: Wedding Venue
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Jaime
Wedding:
6/16/2012
5.0/5.0
I would recommend any bride to the Alden. I wanted to do as much included as possible in my venue and also keeping with a more modern and contemporary look. If that is what you're looking for-go with The Alden. They provided AMAZING food, drinks, linens, basic decorations, and excellent customer service. Their coordinator Natalie responds back to all email and phone calls quickly and she made the whole process easy for me. It was nice for me to enjoy my day and not have to stress about all the little things. I also liked to that they didn't try to "nickel and dime you" for every little thing. Services like cutting the cakes-we didn't have to pay for each slice. For any extra decorations I wanted to put up or have set out, I just dropped them off a few days before the wedding and Natalie made sure everything was like I wanted it. It's also nice that the venue photos well. Our pictures turned out great. We took a few inside the reception area, in the lobby, and also outside.
I would recommend any bride to the Alden. I wanted to do as much included as possible in my venue and also keeping with a Read more...
I would recommend any bride to the Alden. I wanted to do as much included as possible in my venue and also keeping with a more modern and contemporary look. If that is what you're looking for-go with The Alden. They provided AMAZING food, drinks, linens, basic decorations, and excellent customer service. Their coordinator Natalie responds back to all email and phone calls quickly and she made the whole process easy for me. It was nice for me to enjoy my day and not have to stress about all the little things. I also liked to that they didn't try to "nickel and dime you" for every little thing. Services like cutting the cakes-we didn't have to pay for each slice. For any extra decorations I wanted to put up or have set out, I just dropped them off a few days before the wedding and Natalie made sure everything was like I wanted it. It's also nice that the venue photos well. Our pictures turned out great. We took a few inside the reception area, in the lobby, and also outside. Read less
Services Used: Catering, Wedding Venue
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madelicious
Wedding:
5/12/2012
5.0/5.0
Outstanding Service and Beautiful Venue!!! I did experience the constant transition of wedding cooridinators which got me nervous. But at the end it was a blessing in disguise. Natalie was the Best! She helped me plan my evening, provided a shoulder to lean on when I was stressed out, helped with the arrangment of all the favors and decorations. She was AMAZING!!!!!!!! The food provided was even better than the taste test and everyone loved it! Good job to the chef, Eduardo! Alden is the perfect place to provide an outdoor feel without the being outdoors. It also provides a cozy place for any size wedding which is why we chose it. We thought we would have 100 and ended up having 160 at the end. I highly recommend the Alden Hotel for a wedding reception and hopefully Natalie will be there because she does an amazing job!
Outstanding Service and Beautiful Venue!!! I did experience the constant transition of wedding cooridinators which got me Read more...
Outstanding Service and Beautiful Venue!!! I did experience the constant transition of wedding cooridinators which got me nervous. But at the end it was a blessing in disguise. Natalie was the Best! She helped me plan my evening, provided a shoulder to lean on when I was stressed out, helped with the arrangment of all the favors and decorations. She was AMAZING!!!!!!!! The food provided was even better than the taste test and everyone loved it! Good job to the chef, Eduardo! Alden is the perfect place to provide an outdoor feel without the being outdoors. It also provides a cozy place for any size wedding which is why we chose it. We thought we would have 100 and ended up having 160 at the end. I highly recommend the Alden Hotel for a wedding reception and hopefully Natalie will be there because she does an amazing job! Read less
Services Used: Wedding Venue
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Anonymous
Wedding:
2+ years ago
5.0/5.0
Alden was just the perfect setting for my wedding. Natalie was so on the ball leading up to the day of and throughout the entire planning process. Even though we didn't hire a coordinator, Natalie made it so easy for us: she oversaw the entire day of set up, arranged a suite for us for the weekend, coordinated all of my vendors including the band, she personally brought gifts to my room to make sure that they all got there, had food and drinks in our suite at the end of the evening, and she kept us on the timeline the whole night. I could go on and on- she was so patient and helpful & made the day so stress free for me!

Aside from that, the menu that we selected was perfect-our guests couldn't stop raving about the short ribs! The hotel is very beautiful and would make a wonderful backdrop for any event. I shot my bridal portraits there for no charge and my pictures turned out gorgeous. All in all the whole weekend was a HUGE success due to a talented staff! I would recommend the Veranda to any bride.
Alden was just the perfect setting for my wedding. Natalie was so on the ball leading up to the day of and throughout the Read more...
Alden was just the perfect setting for my wedding. Natalie was so on the ball leading up to the day of and throughout the entire planning process. Even though we didn't hire a coordinator, Natalie made it so easy for us: she oversaw the entire day of set up, arranged a suite for us for the weekend, coordinated all of my vendors including the band, she personally brought gifts to my room to make sure that they all got there, had food and drinks in our suite at the end of the evening, and she kept us on the timeline the whole night. I could go on and on- she was so patient and helpful & made the day so stress free for me!

Aside from that, the menu that we selected was perfect-our guests couldn't stop raving about the short ribs! The hotel is very beautiful and would make a wonderful backdrop for any event. I shot my bridal portraits there for no charge and my pictures turned out gorgeous. All in all the whole weekend was a HUGE success due to a talented staff! I would recommend the Veranda to any bride. Read less
Services Used: Wedding Venue
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Anonymous
Wedding:
2+ years ago
5.0/5.0
The Alden hotel is such a beautiful venue and the service that I received from Natalie (event manager) was second to none! I could not believe how responsive she was to all of my emails. I was amazed that with all of the weddings that they do, she still made me feel like her one and only bride. Beyond the service, the food was outstanding! I am still getting compliments on it from my guests. All in all, I could not have been happier with my wedding day thanks to Natalie and the staff at the Alden! Thank you!!!
The Alden hotel is such a beautiful venue and the service that I received from Natalie (event manager) was second to none! Read more...
The Alden hotel is such a beautiful venue and the service that I received from Natalie (event manager) was second to none! I could not believe how responsive she was to all of my emails. I was amazed that with all of the weddings that they do, she still made me feel like her one and only bride. Beyond the service, the food was outstanding! I am still getting compliments on it from my guests. All in all, I could not have been happier with my wedding day thanks to Natalie and the staff at the Alden! Thank you!!! Read less
Services Used: Wedding Venue
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Orna
Wedding:
2/25/2012
5.0/5.0
The staff was very professional and made the planning very easy. It made the weekend relaxing and enjoyable for me and my wedding guests. The Alden is a very unique and beautiful place to hold a wedding. It has a garden feel in an urban setting. The food and beverage coordinator, Rey, was especially helpful in making the reception and all events go smoothly. He went the extra mile in setting up a beautiful brunch for our guests the morning after the wedding.

I would highly recommend the Alden Hotel to any couple looking for a wedding venue.
The staff was very professional and made the planning very easy. It made the weekend relaxing and enjoyable for me and my Read more...
The staff was very professional and made the planning very easy. It made the weekend relaxing and enjoyable for me and my wedding guests. The Alden is a very unique and beautiful place to hold a wedding. It has a garden feel in an urban setting. The food and beverage coordinator, Rey, was especially helpful in making the reception and all events go smoothly. He went the extra mile in setting up a beautiful brunch for our guests the morning after the wedding.

I would highly recommend the Alden Hotel to any couple looking for a wedding venue. Read less
Services Used: Catering, Wedding Venue
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Mary
Wedding:
10/7/2012
5.0/5.0
The Veranda is a gorgeous venue and the food was delicious! The ivy wall is such a pretty backdrop for the ceremony and the sleek and modern lobby somehow held all the guests during cocktail hour. They accommodated our requests for a special brunch menu and made us yummy shrimp & grits and fried chicken & waffles. I had a wedding planner so I did not work with Natalie M. directly but she was very pleasant on the occasions we did chat.

One small con about the venue would be their hotel rooms. The Alden is a boutique hotel and the rooms were pretty small. We booked the deluxe suite (biggest one offered) and it was extremelyyy tight with a bride, 4 bridesmaids, mom, 4 hair/makeup artists, photographer, and videographer. It did come with 1 king, 1 queen pullout sofa, and 2 bathrooms but even then it was cramped with only 4 girls in the room. This is a small nitpick and I'm still giving the Alden a 5* rating :)
The Veranda is a gorgeous venue and the food was delicious! The ivy wall is such a pretty backdrop for the ceremony and Read more...
The Veranda is a gorgeous venue and the food was delicious! The ivy wall is such a pretty backdrop for the ceremony and the sleek and modern lobby somehow held all the guests during cocktail hour. They accommodated our requests for a special brunch menu and made us yummy shrimp & grits and fried chicken & waffles. I had a wedding planner so I did not work with Natalie M. directly but she was very pleasant on the occasions we did chat.

One small con about the venue would be their hotel rooms. The Alden is a boutique hotel and the rooms were pretty small. We booked the deluxe suite (biggest one offered) and it was extremelyyy tight with a bride, 4 bridesmaids, mom, 4 hair/makeup artists, photographer, and videographer. It did come with 1 king, 1 queen pullout sofa, and 2 bathrooms but even then it was cramped with only 4 girls in the room. This is a small nitpick and I'm still giving the Alden a 5* rating :) Read less
Services Used: Wedding Venue
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Anonymous
Wedding:
2+ years ago
4.9/5.0
We knew we wanted to get married at the Alden Hotel the minute we walked in. I’ve always said if I could live anywhere, it would be in a loft in downtown Boston or Chicago, and the Veranda at the Alden very much reminded me of that. My husband and I have been to ten weddings together (six of them last summer!) and we wanted a venue completely different from anywhere else we had been. It was also important to me for people to be able to stay somewhere close so no one had to worry about being the designated driver…I would say the great majority of our guests stayed in the hotel that night, and that created quite an awesome party (and after party in the bar downstairs!)! The staff (especially Catherine Bradley) was great to work with. My only complaint is that the food was not quite as good as I expected it to be, nor was the presentation / serving of the food…but I don’t believe people go to weddings for the food, so if that’s my only complaint, then I’m happy! I would recommend this venue to anyone looking for something a little different than the rest of the venues in Houston…they won’t disappoint!
We knew we wanted to get married at the Alden Hotel the minute we walked in. I’ve always said if I could live anywhere, it Read more...
We knew we wanted to get married at the Alden Hotel the minute we walked in. I’ve always said if I could live anywhere, it would be in a loft in downtown Boston or Chicago, and the Veranda at the Alden very much reminded me of that. My husband and I have been to ten weddings together (six of them last summer!) and we wanted a venue completely different from anywhere else we had been. It was also important to me for people to be able to stay somewhere close so no one had to worry about being the designated driver…I would say the great majority of our guests stayed in the hotel that night, and that created quite an awesome party (and after party in the bar downstairs!)! The staff (especially Catherine Bradley) was great to work with. My only complaint is that the food was not quite as good as I expected it to be, nor was the presentation / serving of the food…but I don’t believe people go to weddings for the food, so if that’s my only complaint, then I’m happy! I would recommend this venue to anyone looking for something a little different than the rest of the venues in Houston…they won’t disappoint! Read less
Services Used: Wedding Venue
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Mary
Wedding:
1/26/2013
4.9/5.0
My husband and I could not be more pleased with the wonderful Alden experience. Natalie Monk and the rest of the Alden staff were top notch in their guidance and execution of the big day! Natalie and the staff were friendly and helpful, and answered questions in a timely manner while making the plans. Natalie offered great suggestions and advice and took care of the details the day of the wedding so we could enjoy the day with confidence and no worries! The setting was beautiful and the food was fabulous! We couldn't be happier with the way the weekend went. We wouldn't change a thing! Thank you to Natalie and the rest of the Alden staff for a job well done!!!
My husband and I could not be more pleased with the wonderful Alden experience. Natalie Monk and the rest of the Alden Read more...
My husband and I could not be more pleased with the wonderful Alden experience. Natalie Monk and the rest of the Alden staff were top notch in their guidance and execution of the big day! Natalie and the staff were friendly and helpful, and answered questions in a timely manner while making the plans. Natalie offered great suggestions and advice and took care of the details the day of the wedding so we could enjoy the day with confidence and no worries! The setting was beautiful and the food was fabulous! We couldn't be happier with the way the weekend went. We wouldn't change a thing! Thank you to Natalie and the rest of the Alden staff for a job well done!!! Read less
Services Used: Wedding Venue
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Patrick
Wedding:
9/14/2012
4.9/5.0
The Alden turned out to be amazing! Had a minor hiccup at first when we previewed there was no sweetheart table, but they fixed it with no problem and hassle. The cocktail hour was amazing we had a speciality drink available and they did an awesome job of making sure there was enough and the staff was very nice.

Food came out to be fantastic! The plates looked like it was from a speciality restaurant and not rushed like most weddings have.

The best part is the whole venue it doesn't feel or look like a ballroom and you barely even have to decorate. I am very happy to of had my wedding there and would recommend them to everyone!
The Alden turned out to be amazing! Had a minor hiccup at first when we previewed there was no sweetheart table, but they Read more...
The Alden turned out to be amazing! Had a minor hiccup at first when we previewed there was no sweetheart table, but they fixed it with no problem and hassle. The cocktail hour was amazing we had a speciality drink available and they did an awesome job of making sure there was enough and the staff was very nice.

Food came out to be fantastic! The plates looked like it was from a speciality restaurant and not rushed like most weddings have.

The best part is the whole venue it doesn't feel or look like a ballroom and you barely even have to decorate. I am very happy to of had my wedding there and would recommend them to everyone! Read less
Services Used: Wedding Venue
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Claudia
Wedding:
9/14/2012
4.9/5.0
Our wedding was exactly what we had dreamed of and more. Natalie was a great communicator and just so professional. The staff was extraordinary. Great service. Amazing and delicious food. My husband and I didn't worry about any of the details on our wedding day Natalie made our set up, food tasting, cocktail hour and reception transition magnificently. The Alden hotel was our perfect wedding venue.
Our wedding was exactly what we had dreamed of and more. Natalie was a great communicator and just so professional. The Read more...
Our wedding was exactly what we had dreamed of and more. Natalie was a great communicator and just so professional. The staff was extraordinary. Great service. Amazing and delicious food. My husband and I didn't worry about any of the details on our wedding day Natalie made our set up, food tasting, cocktail hour and reception transition magnificently. The Alden hotel was our perfect wedding venue. Read less
Services Used: Catering, Lighting & Decor, Wedding Venue, Unique Services
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Anonymous
Wedding:
Recently Married
4.9/5.0
My daughter had her wedding reception here. It was amazing. The venue is very contemporary with a clean look. It has exposed brick walls, an ivy wall and a tent-like effect which makes you feel like you are outdoors. Natalie and Brandon was wonderful at helping pull this together. They responded to every email quickly and took care of every question we had. The food was wonderful and the service fantastic. The waitstaff met our every need. The rooms were comfortable and clean. Our guests loved the venue and I would tell anyone to take a look at this place if you are having a reception of 180 or less. Thank you Natalie for making my daughter's wedding a dream come true.
My daughter had her wedding reception here. It was amazing. The venue is very contemporary with a clean look. It has Read more...
My daughter had her wedding reception here. It was amazing. The venue is very contemporary with a clean look. It has exposed brick walls, an ivy wall and a tent-like effect which makes you feel like you are outdoors. Natalie and Brandon was wonderful at helping pull this together. They responded to every email quickly and took care of every question we had. The food was wonderful and the service fantastic. The waitstaff met our every need. The rooms were comfortable and clean. Our guests loved the venue and I would tell anyone to take a look at this place if you are having a reception of 180 or less. Thank you Natalie for making my daughter's wedding a dream come true. Read less
Services Used: Catering
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Amanda
Wedding:
4/13/2013
4.8/5.0
Natalie and The Sam Houston Hotel were absolutely amazing. Almost half of our wedding guests were from out of town and the hotel was super hospitable for their entire weekend stay. During the planning process, Natalie was very helpful, prompt and professional. There was no request too large for her and she was happy to serve. The food at The Sam Houston is absolutely fabulous. It was not "banquet" food. It was gourmet and very well prepared. Many guests were blown away by how delicious everything was from the cocktail hour to dinner and even the mini desserts. The wait staff was very accommodating and aimed to please. We had a special attendant, Shirley, who waited on us hand and foot. Our drinks were always full and she was always within an arm’s reach if we needed ANYTHING but was never in the way. Midway through the reception, we decided to extend the open bar for an additional hour at the last minute. Natalie made the last minute changes easily and gave no resistance to our spontaneity. We hosted a cocktail hour in the Sam Bar Friday night before rehearsal dinner and a post wedding brunch on Sunday morning - both of which were delicious and very convenient for all of our out of town wedding guests. If I had to think of anything negative to say, it would be that the veranda windows do not roll all the way up. I was initially excited about having an open air venue that felt semi-outdoor but when we showed up to the reception, the plastic windows only rolled up half way. It was an eyesore for someone of my taste but this was a minimal detail in the grand scheme of things. Everything else about the veranda was gorgeous, modern and perfect for what we were trying to achieve. Natalie was awesome as well as the other catering coordinators, wait staff, hotel concierge, etc. We loved everything about this wedding venue and wouldn't have traded it for anywhere else.
Natalie and The Sam Houston Hotel were absolutely amazing. Almost half of our wedding guests were from out of town and the Read more...
Natalie and The Sam Houston Hotel were absolutely amazing. Almost half of our wedding guests were from out of town and the hotel was super hospitable for their entire weekend stay. During the planning process, Natalie was very helpful, prompt and professional. There was no request too large for her and she was happy to serve. The food at The Sam Houston is absolutely fabulous. It was not "banquet" food. It was gourmet and very well prepared. Many guests were blown away by how delicious everything was from the cocktail hour to dinner and even the mini desserts. The wait staff was very accommodating and aimed to please. We had a special attendant, Shirley, who waited on us hand and foot. Our drinks were always full and she was always within an arm’s reach if we needed ANYTHING but was never in the way. Midway through the reception, we decided to extend the open bar for an additional hour at the last minute. Natalie made the last minute changes easily and gave no resistance to our spontaneity. We hosted a cocktail hour in the Sam Bar Friday night before rehearsal dinner and a post wedding brunch on Sunday morning - both of which were delicious and very convenient for all of our out of town wedding guests. If I had to think of anything negative to say, it would be that the veranda windows do not roll all the way up. I was initially excited about having an open air venue that felt semi-outdoor but when we showed up to the reception, the plastic windows only rolled up half way. It was an eyesore for someone of my taste but this was a minimal detail in the grand scheme of things. Everything else about the veranda was gorgeous, modern and perfect for what we were trying to achieve. Natalie was awesome as well as the other catering coordinators, wait staff, hotel concierge, etc. We loved everything about this wedding venue and wouldn't have traded it for anywhere else. Read less
Services Used: Catering, Wedding Venue
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Alexa
Wedding:
4/12/2013
4.8/5.0
My [now] husband and I are so happy that we chose the Alden (now Sam Houston Hotel) as the venue for our ceremony and reception! The even coordinator, Natalie, was so helpful and responsive throughout the entire planning process, and the day of went super smoothly thanks to her and the rest of the Sam Houston staff. I loved every second of my wedding day, and wouldn't hesitate from recommending the Sam Houston to future brides looking for a venue. Many of my wedding guests raved about both the excellent food provided by *17 and the uniqueness and beauty of the Veranda.

Thanks so much for helping make my wedding day perfect!
My [now] husband and I are so happy that we chose the Alden (now Sam Houston Hotel) as the venue for our ceremony and Read more...
My [now] husband and I are so happy that we chose the Alden (now Sam Houston Hotel) as the venue for our ceremony and reception! The even coordinator, Natalie, was so helpful and responsive throughout the entire planning process, and the day of went super smoothly thanks to her and the rest of the Sam Houston staff. I loved every second of my wedding day, and wouldn't hesitate from recommending the Sam Houston to future brides looking for a venue. Many of my wedding guests raved about both the excellent food provided by *17 and the uniqueness and beauty of the Veranda.

Thanks so much for helping make my wedding day perfect! Read less
Services Used: Wedding Venue
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Anonymous
Wedding:
2+ years ago
4.8/5.0
Thank you, thank you, thank you, Alden and event coordinator, Natalie, for providing my daughter and son-in-law with their dream wedding. Natalie was very accessible and able to add rooms to our block just a week before the wedding. The staff was accommodating to our guests, making sure they received their gift boxes and the guest rooms were clean and pretty. The venue is so unique with the indoor/outdoor feel. We had many guests comment on the beauty and intimacy of the venue. We brought in a decorator and they were able to set up with no problem. Natalie oversaw the setting up of everything-from the place cards to the take home gifts. Everything flowed and we had no worries and were able to really enjoy the evening. The food was delicious-from the appetizers to the 3 perfectly cooked entrees. Everything was perfect.
Thank you, thank you, thank you, Alden and event coordinator, Natalie, for providing my daughter and son-in-law with their Read more...
Thank you, thank you, thank you, Alden and event coordinator, Natalie, for providing my daughter and son-in-law with their dream wedding. Natalie was very accessible and able to add rooms to our block just a week before the wedding. The staff was accommodating to our guests, making sure they received their gift boxes and the guest rooms were clean and pretty. The venue is so unique with the indoor/outdoor feel. We had many guests comment on the beauty and intimacy of the venue. We brought in a decorator and they were able to set up with no problem. Natalie oversaw the setting up of everything-from the place cards to the take home gifts. Everything flowed and we had no worries and were able to really enjoy the evening. The food was delicious-from the appetizers to the 3 perfectly cooked entrees. Everything was perfect. Read less
Services Used: Wedding Venue
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Heidi
Wedding:
3/26/2011
4.8/5.0
We used the Alden for our wedding reception and catering. They were really great to work with. The only problems we had were with the rooms and the bartender after the reception. They kept forgetting to add more rooms to our block when it filled up so guest would call and be told that there were no rooms available when that was not the case. Also several guests mentioned that when they arrived, they were give the wrong room type (one of which was my mother in-law). There was also a VERY rude bartender the night before and the night of the wedding downstairs at the Sam Bar. Other than that they did a great job with the reception itself. The event planner was wonderful to work with and she was extremely responsive to all of my e-mails and concerns. She really did an excellent job at making sure the reception was exactly what we wanted it to be. They even did all of the set up for us and allowed us to bring all of our items to the hotel the day before the wedding. We had a great time at our reception and a lot of that was thanks to the wonderful staff at the Alden. We also can not say enough great things about the food provided. It was simply amazing! Everyone told us how much they enjoyed the dinner and how wonderful the food was! I should also mention that my husband left our rings at the hotel and showed up at the ceremony site without them and The Alden made sure the rings arrived via courier. I doubt many vendors would do that for their bride and groom!
We used the Alden for our wedding reception and catering. They were really great to work with. The only problems we had Read more...
We used the Alden for our wedding reception and catering. They were really great to work with. The only problems we had were with the rooms and the bartender after the reception. They kept forgetting to add more rooms to our block when it filled up so guest would call and be told that there were no rooms available when that was not the case. Also several guests mentioned that when they arrived, they were give the wrong room type (one of which was my mother in-law). There was also a VERY rude bartender the night before and the night of the wedding downstairs at the Sam Bar. Other than that they did a great job with the reception itself. The event planner was wonderful to work with and she was extremely responsive to all of my e-mails and concerns. She really did an excellent job at making sure the reception was exactly what we wanted it to be. They even did all of the set up for us and allowed us to bring all of our items to the hotel the day before the wedding. We had a great time at our reception and a lot of that was thanks to the wonderful staff at the Alden. We also can not say enough great things about the food provided. It was simply amazing! Everyone told us how much they enjoyed the dinner and how wonderful the food was! I should also mention that my husband left our rings at the hotel and showed up at the ceremony site without them and The Alden made sure the rings arrived via courier. I doubt many vendors would do that for their bride and groom! Read less
Services Used: Catering, Wedding Venue
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TxBride
Wedding:
3/21/2009
4.8/5.0
What I love most about this venue is its unique modern style. My husband and I looked into a number of venues and were about to settle for one that we really didn't agree on 100%, but that was right before we came upon a magazine ad for this boutique hotel. We made an appointment to check it out, and upon arriving knew that this was where we needed to celebrate our wedding day. However, we did have one main concern: the size of the veranda. I have a large family, and my mom would want to share this day with some of her friends, too. But, it came down to what we most preferred. And the good news was the size turned out to be a non-issue: it was perfect for our 150 guests and provided an intimate gathering for our closest family and friends (including some of my mom's!). The hotel staff worked with us on the decor, food, vendors, and all the details. They were prompt, responsive, and overall very professional. Minh, the banquet manager, was also very easy to work with. He helped with the set-up of the veranda and projector and ensured the bar and food service was running smoothly throughout the evening. The one issue we did have was the portion of the food. We went with a plated dinner, and the portions were much smaller in size than what we had at our tasting and were told to expect. However, that aside, our guests really enjoyed the venue just as much as we did, and we are happy with our decision to go with the Alden.
What I love most about this venue is its unique modern style. My husband and I looked into a number of venues and were Read more...
What I love most about this venue is its unique modern style. My husband and I looked into a number of venues and were about to settle for one that we really didn't agree on 100%, but that was right before we came upon a magazine ad for this boutique hotel. We made an appointment to check it out, and upon arriving knew that this was where we needed to celebrate our wedding day. However, we did have one main concern: the size of the veranda. I have a large family, and my mom would want to share this day with some of her friends, too. But, it came down to what we most preferred. And the good news was the size turned out to be a non-issue: it was perfect for our 150 guests and provided an intimate gathering for our closest family and friends (including some of my mom's!). The hotel staff worked with us on the decor, food, vendors, and all the details. They were prompt, responsive, and overall very professional. Minh, the banquet manager, was also very easy to work with. He helped with the set-up of the veranda and projector and ensured the bar and food service was running smoothly throughout the evening. The one issue we did have was the portion of the food. We went with a plated dinner, and the portions were much smaller in size than what we had at our tasting and were told to expect. However, that aside, our guests really enjoyed the venue just as much as we did, and we are happy with our decision to go with the Alden. Read less
Services Used: Wedding Venue
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Anonymous
Wedding:
2+ years ago
4.7/5.0
I had my wedding ceremony and reception at the Alden, as well as having a large block of rooms for my many out-of-town guests. Overall they were so easy to work with and were very responsive to all of my many inquiries!

1. Food - We had a tasting which was great and allowed to to discuss our options, we ended up being able to make a custom menu with a mix of buffet and stations. All of our guests had nothing but great things to say about the food (even some of the pickier family members!). We got exactly what we ordered and the quality was superb.

2. Ceremony - We customized everything with them and the set-up was timely and flawless. The coordinator, Rey, did a great job making everything happen smoothly!

3. Reception - The set-up was done quickly and everything looked terrific. Even with all of our customization, they were able to start on time. Some of the "events" (cake cutting, toasts, dances, etc) felt a bit rushed sometimes, but that could have been wedding-day brain too!

4. Rooms - The rooms themselves are gorgeous, clean, and a good size. We had many, many problems with our room block though. Some miscommunications from some staff (who aren't there anymore) in the beginning of the process led to issues with having enough rooms. So many of the guests reported problems and rudeness when trying to book in our block - there weren't enough rooms (even though we added them), or they ended up in the wrong room type (grandparents needed a handicap room), or they had problems changing or canceling reservations. However, whenever we brought these issues to the notice of the Alden's own coordinators, they were very quickly resolved.

Overall, in the end, everything went very well, they took great care of us and made us feel special, and I would certainly recommend the Alden to any bride!
I had my wedding ceremony and reception at the Alden, as well as having a large block of rooms for my many out-of-town Read more...
I had my wedding ceremony and reception at the Alden, as well as having a large block of rooms for my many out-of-town guests. Overall they were so easy to work with and were very responsive to all of my many inquiries!

1. Food - We had a tasting which was great and allowed to to discuss our options, we ended up being able to make a custom menu with a mix of buffet and stations. All of our guests had nothing but great things to say about the food (even some of the pickier family members!). We got exactly what we ordered and the quality was superb.

2. Ceremony - We customized everything with them and the set-up was timely and flawless. The coordinator, Rey, did a great job making everything happen smoothly!

3. Reception - The set-up was done quickly and everything looked terrific. Even with all of our customization, they were able to start on time. Some of the "events" (cake cutting, toasts, dances, etc) felt a bit rushed sometimes, but that could have been wedding-day brain too!

4. Rooms - The rooms themselves are gorgeous, clean, and a good size. We had many, many problems with our room block though. Some miscommunications from some staff (who aren't there anymore) in the beginning of the process led to issues with having enough rooms. So many of the guests reported problems and rudeness when trying to book in our block - there weren't enough rooms (even though we added them), or they ended up in the wrong room type (grandparents needed a handicap room), or they had problems changing or canceling reservations. However, whenever we brought these issues to the notice of the Alden's own coordinators, they were very quickly resolved.

Overall, in the end, everything went very well, they took great care of us and made us feel special, and I would certainly recommend the Alden to any bride! Read less
Services Used: Catering, Wedding Venue
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Lauren
Wedding:
5/31/2014
4.6/5.0
We held our beautiful Wedding Reception and Ceremony at Veranda by 17 and had a wonderful experience! Natalie and staff were extremely accommodating, prompt in responding, and helpful in budgeting. We emailed with Natalie continually through the planning process, and always received immediate feedback. The Veranda itself is stunning, and the only contemporary venue space I liked in Houston! Another huge bonus - their food is DELICIOUS! We had many guests comment that it was the best wedding food they'd ever had. The Sam Houston Hotel itself is also beautiful, and a fun, hip location for guests to enjoy. I would highly recommend this venue to anyone I know!
We held our beautiful Wedding Reception and Ceremony at Veranda by 17 and had a wonderful experience! Natalie and staff Read more...
We held our beautiful Wedding Reception and Ceremony at Veranda by 17 and had a wonderful experience! Natalie and staff were extremely accommodating, prompt in responding, and helpful in budgeting. We emailed with Natalie continually through the planning process, and always received immediate feedback. The Veranda itself is stunning, and the only contemporary venue space I liked in Houston! Another huge bonus - their food is DELICIOUS! We had many guests comment that it was the best wedding food they'd ever had. The Sam Houston Hotel itself is also beautiful, and a fun, hip location for guests to enjoy. I would highly recommend this venue to anyone I know! Read less
Services Used: Catering, Wedding Venue
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Kathy
Wedding:
7/1/2012
4.6/5.0
This was the perfect venue for my daughter's wedding. The Veranda has an outdoor ambiance but is enclosed with A/C - which was perfect for a July wedding! The hotel is absolutely beautiful and elegant making the ceremony and reception a dream come true. Natalie (the catering manager) was wonderful - knowledgeable, reliable, calm, flexible and professional. She handled all last minute details with ease (and we were her second wedding event of the weekend). Every staff member we came in contact with was courteous and helpful as well. The plated dinner was delicious (friends are still commenting on it) and the event bar was well run. We had a wonderful experience. This is definitely a well run venue!
This was the perfect venue for my daughter's wedding. The Veranda has an outdoor ambiance but is enclosed with A/C - which Read more...
This was the perfect venue for my daughter's wedding. The Veranda has an outdoor ambiance but is enclosed with A/C - which was perfect for a July wedding! The hotel is absolutely beautiful and elegant making the ceremony and reception a dream come true. Natalie (the catering manager) was wonderful - knowledgeable, reliable, calm, flexible and professional. She handled all last minute details with ease (and we were her second wedding event of the weekend). Every staff member we came in contact with was courteous and helpful as well. The plated dinner was delicious (friends are still commenting on it) and the event bar was well run. We had a wonderful experience. This is definitely a well run venue! Read less
Services Used: Wedding Venue
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Tatiana
Wedding:
10/21/2012
4.6/5.0
My wedding at the Alden was a huge success. I can't lie and say that everything was perfect the entire way through, however in the end I was very happy with the outcome. The main reason I had frustrations during the wedding planning process was because I had to deal with 3 different coordinators. I ended up with Natalie M. She was very responsive when it came to answering my emails and getting me answers to any questions that arose. She worked with me when prices changed from when I originally signed my contract because I was on a limited budget. The week before my wedding they let me drop off personal decor items and Natalie made sure they were set up on the day of my wedding. Overall the wedding day went smoothly except for my groom and the groomsmen not getting their boutonnieres in time for their pictures although that may be my florist fault. I also noticed that the event staff was setting my reception tables up wrong and had to tell them. Other than those couple things the event flowed perfectly! Guests were very impressed with the food (braised short ribs and garlic mashed potatoes). After the wedding was over and we went back to our room I wasn't too happy that maids hadn't come to clean our room while we were gone. Although there were chocolate covered strawberries, champagne, and a nice note waiting for us.
All in all I would recommend the Alden if you're looking for a unique spot with the indoor/outdoor feeling.
My wedding at the Alden was a huge success. I can't lie and say that everything was perfect the entire way through, Read more...
My wedding at the Alden was a huge success. I can't lie and say that everything was perfect the entire way through, however in the end I was very happy with the outcome. The main reason I had frustrations during the wedding planning process was because I had to deal with 3 different coordinators. I ended up with Natalie M. She was very responsive when it came to answering my emails and getting me answers to any questions that arose. She worked with me when prices changed from when I originally signed my contract because I was on a limited budget. The week before my wedding they let me drop off personal decor items and Natalie made sure they were set up on the day of my wedding. Overall the wedding day went smoothly except for my groom and the groomsmen not getting their boutonnieres in time for their pictures although that may be my florist fault. I also noticed that the event staff was setting my reception tables up wrong and had to tell them. Other than those couple things the event flowed perfectly! Guests were very impressed with the food (braised short ribs and garlic mashed potatoes). After the wedding was over and we went back to our room I wasn't too happy that maids hadn't come to clean our room while we were gone. Although there were chocolate covered strawberries, champagne, and a nice note waiting for us.
All in all I would recommend the Alden if you're looking for a unique spot with the indoor/outdoor feeling. Read less
Services Used: Wedding Venue
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Anonymous
Wedding:
Recently Married
4.4/5.0
Veranda by 17 located at the Sam Houston hotel did an amazing job of making my dream day come true. Natalie and Brandon, the catering managers you work with you throughout the entire process, are really some of the nicest and most skilled vendors I worked with while planning my wedding. They responded to emails with my questions sometimes within minutes! The location itself is so beautiful and almost all of my guests mentioned throughout the night that they served the BEST wedding food they had ever tasted. I highly recommend this venue especially if your guest count is between 100-170. If you go over 200 it may get a bit too crowded for a dance floor and makes it difficult to walk around the room to greet your guests.
Veranda by 17 located at the Sam Houston hotel did an amazing job of making my dream day come true. Natalie and Brandon, Read more...
Veranda by 17 located at the Sam Houston hotel did an amazing job of making my dream day come true. Natalie and Brandon, the catering managers you work with you throughout the entire process, are really some of the nicest and most skilled vendors I worked with while planning my wedding. They responded to emails with my questions sometimes within minutes! The location itself is so beautiful and almost all of my guests mentioned throughout the night that they served the BEST wedding food they had ever tasted. I highly recommend this venue especially if your guest count is between 100-170. If you go over 200 it may get a bit too crowded for a dance floor and makes it difficult to walk around the room to greet your guests. Read less
Services Used: Catering, Transportation, Wedding Venue
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Kayleen
Wedding:
6/17/2012
4.3/5.0
I cannot say how happy I was with our entire wedding experience at the Alden Hotel! If you want to have a indoor garden wedding in a downtown environment then this is the location for you. The wedding coordinator, Natalie Monk, did a wonderful job fulfilling our requests as well. Also, the food from 17 is to die for!
I cannot say how happy I was with our entire wedding experience at the Alden Hotel! If you want to have a indoor garden Read more...
I cannot say how happy I was with our entire wedding experience at the Alden Hotel! If you want to have a indoor garden wedding in a downtown environment then this is the location for you. The wedding coordinator, Natalie Monk, did a wonderful job fulfilling our requests as well. Also, the food from 17 is to die for! Read less
Services Used: Wedding Venue
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Anonymous
Wedding:
2+ years ago
4.1/5.0
The Alden provided a beautiful backdrop for my wedding. It is a perfect location for out of town guests, especially since it is so close to the metro system. The only issues I had were with the room block I reserved for my guests, the reservation desk could never pull it up. Secondly, the "discounted" rate that I was offered for my guests was more expensive that what was offered on other hotel websites. Aside from the hotel rates issues, everything else was great.
The Alden provided a beautiful backdrop for my wedding. It is a perfect location for out of town guests, especially since Read more...
The Alden provided a beautiful backdrop for my wedding. It is a perfect location for out of town guests, especially since it is so close to the metro system. The only issues I had were with the room block I reserved for my guests, the reservation desk could never pull it up. Secondly, the "discounted" rate that I was offered for my guests was more expensive that what was offered on other hotel websites. Aside from the hotel rates issues, everything else was great. Read less
Services Used: Wedding Venue
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BS MOB
Wedding:
6/21/2009
1.7/5.0
Our daughter's wedding ceremony was outside of the country; however, we held a reception the day after we returned at the Alden for all the family & friends who were unable to attend a destination wedding. We worked with the event planner for several months prior to the reception date and felt very comfortable during the "planning" phase. We did a tasting in order to select the food & beverages that would be served. Unfortunately, the day of the event things began to unravel. The food that was served was in no way comparable to the food we were presented at the tasting. For example, we tasted & paid for a gourmet berries & cheese platter that consisted of fresh blueberries, blackberries, raspberries, etc, along with gourmet cheeses. What the served was a dinner plate with chunks of cheddar cheese that was sweating as if it had been sitting on the counter for awhile, along with a few strawberries. I could have purchased that cheese tray at Krogers for less than $10, but I can assure you that the Alden charged us significantly more than that. In addition to the disappointing food, the bartender assigned to us was rude, both to the Matron of Honor (Bride's Sister), as well as to the Father of the Bride. At the end of the evening as we were clearing our things from the room, my husband (Father of the Bride) asked the bartender for another glass of wine (from the open bottle sitting on the bar...), but she promptly told him "NO, we are done for the day". Another employee overheard her and quickly resolved the issue. After assuring us that she would be at our beckon call throughout the event, the event planner disappeared a few minutes after the reception started. I only learned this when I attempted to discuss my concerns over the food that was being put out. Not only did she leave the premises, no one was able to reach her via phone. When we checked out the following morning and asked for the top tier of our daughter's wedding cake, we were told that they lost it. Needless to say, we were not happy about that.

I will never use the Alden Hotel for an event again and would find it difficult to recommend them to anyone else.
Our daughter's wedding ceremony was outside of the country; however, we held a reception the day after we returned at the Read more...
Our daughter's wedding ceremony was outside of the country; however, we held a reception the day after we returned at the Alden for all the family & friends who were unable to attend a destination wedding. We worked with the event planner for several months prior to the reception date and felt very comfortable during the "planning" phase. We did a tasting in order to select the food & beverages that would be served. Unfortunately, the day of the event things began to unravel. The food that was served was in no way comparable to the food we were presented at the tasting. For example, we tasted & paid for a gourmet berries & cheese platter that consisted of fresh blueberries, blackberries, raspberries, etc, along with gourmet cheeses. What the served was a dinner plate with chunks of cheddar cheese that was sweating as if it had been sitting on the counter for awhile, along with a few strawberries. I could have purchased that cheese tray at Krogers for less than $10, but I can assure you that the Alden charged us significantly more than that. In addition to the disappointing food, the bartender assigned to us was rude, both to the Matron of Honor (Bride's Sister), as well as to the Father of the Bride. At the end of the evening as we were clearing our things from the room, my husband (Father of the Bride) asked the bartender for another glass of wine (from the open bottle sitting on the bar...), but she promptly told him "NO, we are done for the day". Another employee overheard her and quickly resolved the issue. After assuring us that she would be at our beckon call throughout the event, the event planner disappeared a few minutes after the reception started. I only learned this when I attempted to discuss my concerns over the food that was being put out. Not only did she leave the premises, no one was able to reach her via phone. When we checked out the following morning and asked for the top tier of our daughter's wedding cake, we were told that they lost it. Needless to say, we were not happy about that.

I will never use the Alden Hotel for an event again and would find it difficult to recommend them to anyone else. Read less
Services Used: Wedding Venue
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Anonymous
Wedding:
2+ years ago
0.8/5.0
This venue is beautiful; however, the service is TERRIBLE! I booked my wedding in April 2011 with Catherine B, the wedding coordinator at the time. She was fantastic! Then she left… and 3 coordinators later (yes, in the course of ONE year), I was stuck with Natalie M. Natalie was terrible. Here were my main grievances:

• The venue is NOT climate controlled! Do not believe them when they tell you that it is! I was told that the veranda was completely walled in and that it would not be hot on the day of the wedding. Our reception started at 7:00PM and it was hot in there! Yes, there is an A/C, but what they didn’t tell us was the “wall” has a 2 inch gap at the bottom, so all the cool air just seeps out. It didn’t get cool in there until almost 9:00PM when the sun was set.

• We had 4 coordinators in the course of 13 months! The coordinators were Catherine B, an interim coordinator that I never met but my mom dealt with, Terra W, and lastly, Natalie M. This is clearly a management problem.

• Natalie was rude. That’s the only word I can use to describe her. She frequently met us with crossed arms, rolling eyes and a ton of attitude. We spent $18000 on the Alden alone! I felt like the lease she could do was be pleasant.

• They wouldn’t let us add rooms to our block, even though there were almost 4 months until the wedding. We were told by the original coordinator that it would be fine to add rooms to the block, as long as there were rooms available in the hotel. Natalie refused to add rooms and said our guests would have to pay the current rate for the rooms, even though the hotel had plenty of rooms available in the hotel. My mom had to call the COO of Alden Hotels, and he personally added 15 rooms for Friday and Saturday for us with no problem.

• One month before the wedding, they raised our bar package price $8 per person! My mom and I had a conference call with Natalie and Ty (her boss, equally rude), and they agreed to only raise it $4/person.

• The day of the wedding, Natalie didn’t show up until 1pm. My mom had been trying to contact her to get some help organizing the vendors that showed up to set up for the reception, move a few table to fit the current seating chart, etc. Basically, we needed her to do her job and coordinate the reception set up. She stormed into the bridal suite and said to me “What do you want? You guys have been calling me all day! I don’t get here until Noon on Saturday!!” All my BMs, make-up artist and hair stylists stood there with their jaws on the floor! I never raised my voice and said that we needed her to coordinate the venue set up and that my mom had some questions for her. She threw her hands up in the air and then started to walk out of the room. I said “by the way, Good afternoon, Natalie.” She rolled her eyes and said, “Hi Kelly.”

• My florist and linens company pretty much set up the entire reception site and it was GORGEOUS (I’ll do their reviews in another post)! To my dismay, Natalie had set up 5 appointments to book clients on the day of my wedding! She was selling weddings using our set up, when she thought we had left for the church. She was bringing clients into the veranda and signing contracts on my linens when she was supposed to be working for us. I couldn’t believe that on the day of a wedding, the coordinator would book appointments to sign new clients! It was unbelievably unprofessional and I hope the prospective brides took notice that on their wedding day, they could expect her to be doing the exact same thing.

• Natalie left early from the reception. She told me that she was staying until 10 PM, but my maid of honor saw her leave at 9.

• The bartenders had tip jars out on the bar at the cocktail hour and at the reception. One of my bridesmaids asked Natalie to have them take it down. A few hours later they were back up and I personally told them to take them down! We paid 22% service charge that covered their tip. It was very rude to ask my guests to tip them to pour wine and champagne. Later I found out from one of my guests that the bartenders had a full bar of liquor behind the bar and was serving cocktails to the guests and pocketing the cash for drinks. This is unbelievably unprofessional and out of line!

Basically, the whole experience with the Alden is one that I will regret. They were rude, unprofessional and not willing to help at all. I feel like everyone was sweet until they got our money, then all sense of professionalism and customer service went out the window. I would not recommend the Alden to anyone! Yes it’s a beautiful venue, but it’s not worth the disrespect and terrible service you get along with it. Save yourself the hassle and book somewhere else!!
This venue is beautiful; however, the service is TERRIBLE! I booked my wedding in April 2011 with Catherine B, the wedding Read more...
This venue is beautiful; however, the service is TERRIBLE! I booked my wedding in April 2011 with Catherine B, the wedding coordinator at the time. She was fantastic! Then she left… and 3 coordinators later (yes, in the course of ONE year), I was stuck with Natalie M. Natalie was terrible. Here were my main grievances:

• The venue is NOT climate controlled! Do not believe them when they tell you that it is! I was told that the veranda was completely walled in and that it would not be hot on the day of the wedding. Our reception started at 7:00PM and it was hot in there! Yes, there is an A/C, but what they didn’t tell us was the “wall” has a 2 inch gap at the bottom, so all the cool air just seeps out. It didn’t get cool in there until almost 9:00PM when the sun was set.

• We had 4 coordinators in the course of 13 months! The coordinators were Catherine B, an interim coordinator that I never met but my mom dealt with, Terra W, and lastly, Natalie M. This is clearly a management problem.

• Natalie was rude. That’s the only word I can use to describe her. She frequently met us with crossed arms, rolling eyes and a ton of attitude. We spent $18000 on the Alden alone! I felt like the lease she could do was be pleasant.

• They wouldn’t let us add rooms to our block, even though there were almost 4 months until the wedding. We were told by the original coordinator that it would be fine to add rooms to the block, as long as there were rooms available in the hotel. Natalie refused to add rooms and said our guests would have to pay the current rate for the rooms, even though the hotel had plenty of rooms available in the hotel. My mom had to call the COO of Alden Hotels, and he personally added 15 rooms for Friday and Saturday for us with no problem.

• One month before the wedding, they raised our bar package price $8 per person! My mom and I had a conference call with Natalie and Ty (her boss, equally rude), and they agreed to only raise it $4/person.

• The day of the wedding, Natalie didn’t show up until 1pm. My mom had been trying to contact her to get some help organizing the vendors that showed up to set up for the reception, move a few table to fit the current seating chart, etc. Basically, we needed her to do her job and coordinate the reception set up. She stormed into the bridal suite and said to me “What do you want? You guys have been calling me all day! I don’t get here until Noon on Saturday!!” All my BMs, make-up artist and hair stylists stood there with their jaws on the floor! I never raised my voice and said that we needed her to coordinate the venue set up and that my mom had some questions for her. She threw her hands up in the air and then started to walk out of the room. I said “by the way, Good afternoon, Natalie.” She rolled her eyes and said, “Hi Kelly.”

• My florist and linens company pretty much set up the entire reception site and it was GORGEOUS (I’ll do their reviews in another post)! To my dismay, Natalie had set up 5 appointments to book clients on the day of my wedding! She was selling weddings using our set up, when she thought we had left for the church. She was bringing clients into the veranda and signing contracts on my linens when she was supposed to be working for us. I couldn’t believe that on the day of a wedding, the coordinator would book appointments to sign new clients! It was unbelievably unprofessional and I hope the prospective brides took notice that on their wedding day, they could expect her to be doing the exact same thing.

• Natalie left early from the reception. She told me that she was staying until 10 PM, but my maid of honor saw her leave at 9.

• The bartenders had tip jars out on the bar at the cocktail hour and at the reception. One of my bridesmaids asked Natalie to have them take it down. A few hours later they were back up and I personally told them to take them down! We paid 22% service charge that covered their tip. It was very rude to ask my guests to tip them to pour wine and champagne. Later I found out from one of my guests that the bartenders had a full bar of liquor behind the bar and was serving cocktails to the guests and pocketing the cash for drinks. This is unbelievably unprofessional and out of line!

Basically, the whole experience with the Alden is one that I will regret. They were rude, unprofessional and not willing to help at all. I feel like everyone was sweet until they got our money, then all sense of professionalism and customer service went out the window. I would not recommend the Alden to anyone! Yes it’s a beautiful venue, but it’s not worth the disrespect and terrible service you get along with it. Save yourself the hassle and book somewhere else!! Read less
Services Used: Wedding Venue

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