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Volles Bridal Boutique

Lake Zurich , IL

LOCATION

53 S. Old Rand Road
Lake Zurich, IL US 60047 (map)

PHONE

847-438-7603

WEBSITE

View website
Please let this vendor know that you found them on the WeddingWire Network.

ABOUT US

This full-service, family owned wedding and social occasion boutique features high couture designers, including Casablanca, Enzoani, Jim Hjelm, Lazaro, Maggie Sottero, Mathew... Read more
This full-service, family owned wedding and social occasion boutique features high couture designers, including Casablanca, Enzoani, Jim Hjelm, Lazaro, Maggie Sottero, Mathew Christopher, Pronovias, Tara Keely and Wtoo. Also offered are one-on-one fittings, on-site alterations, accessories, gowns for bridesmaids, flower girls and mothers, a personal wedding dresser, heirlooming, and Mr. Tux, our on-site men’s formal wear shop. Visit our website at vollesbridal.com and like our Facebook page to find out about our offerings, trunk shows, bridal show participation, and special savings events.

We have created life long memories for over fifty one thousand brides since opening our doors in 1971. Only Volle's can make you feel like you’re the only bride in the world. Read less
Dress & Attire

PHOTOS

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INFO FOR DRESS & ATTIRE

Who do you provide services for?
Bride, Bridesmaids, Father of the Bride, Father of the Groom, Flower Girls, Groom, Groomsmen, Mother of the Bride, Mother of the Groom, Ring Bearers
What accessories do you provide?
Hair Accessories, Jewelry, Shoes, Veils
Does a client need to schedule an appointment? How do the client appointments work?
Appointments are recommended so that our specialists can focus all their attention to the bride.
What specialty dress and attire items, such as a Kimono or Sari, do you provide?
All of our gowns are unique and different from what other bridal stores offer. Our brides are wearing one-of-a-kind dresses when they buy from Volle's.
Do you have a seamstress onsite?
We have an in-house alteration department. All of our seamstresses are European-trained, some with over 25 years of experience. All work is done in the premises.
In addition to wedding dresses, what other products do you sell?
We offer mother-of-the-bride, bridesmaids, flower girls, accessories, social occasion gowns, and tuxedos.

REVIEWS

4.3
out of 5.0
4.4/5.0
4.3/5.0
4.3/5.0
4.4/5.0
4.2/5.0
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Andrea
Wedding:
6/20/2015
5.0/5.0
Walking through the door at volles I was beyond nervous. Meghan was my consultant and she was absolutely amazing! Made me feel so at ease. I tried on all these dress and was starting to get discouraged, when Meghan brought in this dress. At first I was like NO, but then I tried it on and it stunning. I cried. Then panicked. But Meghan reassured me everything would be okay. I ended up leaving without the dress, but came back a day later after Meghan called to make sure I was okay! Needless to say best bridal shop around.
Walking through the door at volles I was beyond nervous. Meghan was my consultant and she was absolutely amazing! Made me Read more...
Walking through the door at volles I was beyond nervous. Meghan was my consultant and she was absolutely amazing! Made me feel so at ease. I tried on all these dress and was starting to get discouraged, when Meghan brought in this dress. At first I was like NO, but then I tried it on and it stunning. I cried. Then panicked. But Meghan reassured me everything would be okay. I ended up leaving without the dress, but came back a day later after Meghan called to make sure I was okay! Needless to say best bridal shop around. Read less
Services Used: Dress & Attire
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Tiffani
Wedding:
6/13/2015
5.0/5.0
I had the BEST time at Volle's. I found my dress and it is not something I really imagined myself in, the lady helping me out picked it out and it was perfect! The owner then came in and put on some of the finishing touches and I was completely in love. There are a few things I want changed (the color, the waistline, some extra beading) and they couldn't have been more helpful. I highly recommend this place to anyone looking for that personal touch.
I had the BEST time at Volle's. I found my dress and it is not something I really imagined myself in, the lady helping me Read more...
I had the BEST time at Volle's. I found my dress and it is not something I really imagined myself in, the lady helping me out picked it out and it was perfect! The owner then came in and put on some of the finishing touches and I was completely in love. There are a few things I want changed (the color, the waistline, some extra beading) and they couldn't have been more helpful. I highly recommend this place to anyone looking for that personal touch. Read less
Services Used: Dress & Attire
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Briana
Wedding:
5/16/2015
5.0/5.0
I can not say enough wonderful things about my experience at Volle's Bridal! When I told Trish what kind of gown I was looking for she did an amazing job finding the dresses that fit my description! I had narrowed it down to two and when I thought I had decided, the owner, Deanna, asked if I had said yes to my dress, I said I did and everyone started clapping, it brought me to tears! I'm so happy I came to Volle's and I wouldn't change a thing!
I can not say enough wonderful things about my experience at Volle's Bridal! When I told Trish what kind of gown I was Read more...
I can not say enough wonderful things about my experience at Volle's Bridal! When I told Trish what kind of gown I was looking for she did an amazing job finding the dresses that fit my description! I had narrowed it down to two and when I thought I had decided, the owner, Deanna, asked if I had said yes to my dress, I said I did and everyone started clapping, it brought me to tears! I'm so happy I came to Volle's and I wouldn't change a thing! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
[Private]
5.0/5.0
I love volles!!! they were so on when i came to pick up my dress!! I tell everyone about volles!!
I love volles!!! they were so on when i came to pick up my dress!! I tell everyone about volles!!
I love volles!!! they were so on when i came to pick up my dress!! I tell everyone about volles!! Read less
Services Used: Dress & Attire
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Erica
Wedding:
7/19/2014
5.0/5.0
Volle's was the first and only place I went dress shopping. I found a gorgeous dress! Had an amazing experience!!!! Would recommend to anyone! Pam is wonderful!! :) thanks so much!!!!!
Volle's was the first and only place I went dress shopping. I found a gorgeous dress! Had an amazing experience!!!! Would Read more...
Volle's was the first and only place I went dress shopping. I found a gorgeous dress! Had an amazing experience!!!! Would recommend to anyone! Pam is wonderful!! :) thanks so much!!!!! Read less
Services Used: Dress & Attire
Volles Bridal Boutique responded with the following comments:

Erica, Thank you for taking the time to write a review regarding your recent visit to Volle's. Your feedback is a testament and reflection of the continued success of Volle's diligent strides towards personalized and second to none service. Pamela and our entire staff will be happy to know that you were happy with your experience . We are looking forward to seeing you again for all your wedding needs.
Carol, Executive Manager since 1983
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Brittany
Wedding:
6/21/2014
5.0/5.0
Got my Jim Hjelm wedding dress from Volle's and Deena was my bridal consultant. She was amazing and so helpful. I came back 3 times before finally purchasing my dress during their sample sale and they were very flexible about everything. When I came back for fittings and saw Deena go by she even acknowledged me by name to say hi. I love that it's a smaller family owned place and it looks like a transformed vintage home. You really get personalized care here and everybody is so nice. I have heard many people in the area have gotten their dresses from here also. I have recommended Volle's to friends who have recently gotten engaged and will continue to recommend them. They also have a place behind them (whom I think is connected business wise) called Mr Tux where my husband and all the groomsmen rented their suits from and they were also awesome.
Got my Jim Hjelm wedding dress from Volle's and Deena was my bridal consultant. She was amazing and so helpful. I came Read more...
Got my Jim Hjelm wedding dress from Volle's and Deena was my bridal consultant. She was amazing and so helpful. I came back 3 times before finally purchasing my dress during their sample sale and they were very flexible about everything. When I came back for fittings and saw Deena go by she even acknowledged me by name to say hi. I love that it's a smaller family owned place and it looks like a transformed vintage home. You really get personalized care here and everybody is so nice. I have heard many people in the area have gotten their dresses from here also. I have recommended Volle's to friends who have recently gotten engaged and will continue to recommend them. They also have a place behind them (whom I think is connected business wise) called Mr Tux where my husband and all the groomsmen rented their suits from and they were also awesome. Read less
Services Used: Dress & Attire
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Sara
Wedding:
6/7/2014
5.0/5.0
I bought the wedding dress of my dreams at Volle's!! The experience was amazing and Meghan was the best consultant! My mom and future mother-in-law both bought their dresses at Volle's and I carried on the tradition. From the minute I walked in with my family I felt completely welcome and important. Everyone was extremely nice and you could tell that every person there really cares about what they do and cares about their brides. Meghan listened to everything I had to say and found me exactly what I wanted. I will recommend all of my friends to shop there!!!...One of my friends took my advice and bought her dress from Volle's this past weekend! She said she had an amazing experience as well!
I bought the wedding dress of my dreams at Volle's!! The experience was amazing and Meghan was the best consultant! My mom Read more...
I bought the wedding dress of my dreams at Volle's!! The experience was amazing and Meghan was the best consultant! My mom and future mother-in-law both bought their dresses at Volle's and I carried on the tradition. From the minute I walked in with my family I felt completely welcome and important. Everyone was extremely nice and you could tell that every person there really cares about what they do and cares about their brides. Meghan listened to everything I had to say and found me exactly what I wanted. I will recommend all of my friends to shop there!!!...One of my friends took my advice and bought her dress from Volle's this past weekend! She said she had an amazing experience as well! Read less
Services Used: Dress & Attire
Volles Bridal Boutique responded with the following comments:

Sara,
Your kind words bring much happiness to our family! The kindness in your expressions towards our family business and Meghan's commitment to you, will be enjoyed by our entire staff. I am printing a copy of your review, driving to Volle's, house, (our founder who is 91 years old) and reading it to her. It is my guess, that tears of joy will be on her cheeks, shortly after hearing your kind words about the store she began 42 years ago.
Respectfully, Mr Dean
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Susan
Wedding:
5/31/2014
5.0/5.0
I went to Volle's Bridal Boutique since two of my girlfriends bought their dress from them. It was the first bridal store I went to and it was where I bought my dress! I love Volle's since they have a staff person helping you bring dresses based on what you like and dislike. She really listened and it was easier then going through racks of wedding dresses. I also had my wedding in New York so Volle's was great with recommending when to come back for my fittings and holding my dress until it was ready to be picked up. Though they do not ship dresses, the way they hung the dress and steamed it ahead of time kept the dress in great shape while traveling.
I went to Volle's Bridal Boutique since two of my girlfriends bought their dress from them. It was the first bridal store Read more...
I went to Volle's Bridal Boutique since two of my girlfriends bought their dress from them. It was the first bridal store I went to and it was where I bought my dress! I love Volle's since they have a staff person helping you bring dresses based on what you like and dislike. She really listened and it was easier then going through racks of wedding dresses. I also had my wedding in New York so Volle's was great with recommending when to come back for my fittings and holding my dress until it was ready to be picked up. Though they do not ship dresses, the way they hung the dress and steamed it ahead of time kept the dress in great shape while traveling. Read less
Services Used: Dress & Attire
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Abby
Wedding:
5/25/2014
5.0/5.0
I had an amazing experience at Volle's! They really made me feel like a million bucks, very attentive, and positive feedback with all the gowns I tried. I had a couple requests to change the dress and the veil and they made sure they were accommodated. I found an amazing dress and they completed my look with the perfect matching veil and headpiece. The dress I chose was at the VERY top of my budget so they gave me a truck show discount even though they weren't having a trunk show for my designer and threw in the veil for free!! Pamela, my consultant, was amazing as well as the manager (I forget her name). Great family owned business with gorgeous gowns. I highly recommend this salon!
I had an amazing experience at Volle's! They really made me feel like a million bucks, very attentive, and positive Read more...
I had an amazing experience at Volle's! They really made me feel like a million bucks, very attentive, and positive feedback with all the gowns I tried. I had a couple requests to change the dress and the veil and they made sure they were accommodated. I found an amazing dress and they completed my look with the perfect matching veil and headpiece. The dress I chose was at the VERY top of my budget so they gave me a truck show discount even though they weren't having a trunk show for my designer and threw in the veil for free!! Pamela, my consultant, was amazing as well as the manager (I forget her name). Great family owned business with gorgeous gowns. I highly recommend this salon! Read less
Services Used: Dress & Attire
Volles Bridal Boutique responded with the following comments:

Abby, Thank you for your recent visit to Volle's and thank you for taking the time to write a kind and thorough review. It was my pleasure to share your positive experience with our team. They truly appreciate hearing from our satisfied customers. We all look forward to seeing you again to further help you with your wedding needs.
Carol, Executive Manager since 1983
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Dana
Wedding:
5/24/2014
5.0/5.0
Volles is the best bridal store around!
Volles is the best bridal store around!
Volles is the best bridal store around! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
5.0/5.0
AMAZING AMAZING DRESSES!
They have so many beautiful gowns.
My wedding dress was by Pronovias and I fell in love with it.
They have a number of veils, belts, jewelry, and of courses gowns to choose from.
I highly recommend this boutique for weddings, prom, dances, etc.
AMAZING AMAZING DRESSES!
They have so many beautiful gowns.
My wedding dress was by Pronovias and I fell in love Read more...
AMAZING AMAZING DRESSES!
They have so many beautiful gowns.
My wedding dress was by Pronovias and I fell in love with it.
They have a number of veils, belts, jewelry, and of courses gowns to choose from.
I highly recommend this boutique for weddings, prom, dances, etc. Read less
Services Used: Dress & Attire
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Brian & Linda
Wedding:
5/3/2014
5.0/5.0
The entire staff at Volles made the process of buying a wedding dress so enjoyable from start to finish! The selection of dresses and samples to try on were amazing, especially for someone size 16, and their determination to help me find the right dress was evident. Once the purchase was made, the alterations appointments went so smoothly and the Dress was perfect for the big day. Thanks to Volles for such a positive experience!
The entire staff at Volles made the process of buying a wedding dress so enjoyable from start to finish! The selection of Read more...
The entire staff at Volles made the process of buying a wedding dress so enjoyable from start to finish! The selection of dresses and samples to try on were amazing, especially for someone size 16, and their determination to help me find the right dress was evident. Once the purchase was made, the alterations appointments went so smoothly and the Dress was perfect for the big day. Thanks to Volles for such a positive experience! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
5.0/5.0
Erin was so helpful!! We got my dress here and then a month later went to get my mom's dress!! We are both so very happy!! I was told my dress would take 6 months at least and it came in 5! I could not be more happy with the product and service.
Erin was so helpful!! We got my dress here and then a month later went to get my mom's dress!! We are both so very happy!! Read more...
Erin was so helpful!! We got my dress here and then a month later went to get my mom's dress!! We are both so very happy!! I was told my dress would take 6 months at least and it came in 5! I could not be more happy with the product and service. Read less
Services Used: Dress & Attire
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NIcole
Wedding:
1/4/2014
5.0/5.0
I LOVE my dress. Pamela was the best and I would recommend anyone to go see her! She knew exactly what I was looking for and I only needed to try on 3 dresses which I loved them all but only one of them was THE ONE.
I LOVE my dress. Pamela was the best and I would recommend anyone to go see her! She knew exactly what I was looking for Read more...
I LOVE my dress. Pamela was the best and I would recommend anyone to go see her! She knew exactly what I was looking for and I only needed to try on 3 dresses which I loved them all but only one of them was THE ONE. Read less
Services Used: Dress & Attire
Volles Bridal Boutique responded with the following comments:

Nicole, Thank You for taking the time to share your experience. There is no greater satisfaction, as customer service professionals, than receiving kind words from a valued client. Pamela will be happy to read your review as well as the entire Volle's team.
Carol, Executive Manager since 1983
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Amy
Wedding:
11/23/2013
5.0/5.0
I had found a dress I was in LOVE with and searched all over the city for it. I found out that Volle's had it, so I immediately called them up to set up an appointment. I was able to get in a few days later. My mom and I met with Flo who is absolutely amazing and so full of energy. Her personality mixed perfectly with mine, which made my 90 minute appointment so much more memorable. She found *The* Dress, I tried it on, fell in love, but she knew I couldn't just say YES right then and there, she brought me many more dresses and finally the last one she brought out, was for real, THE dress! If it wasn't for her, I would have settled for something I thought I loved. I cannot wait for my dress to come in a few more months!!! They are phenomenal to work with and I would recommend them to everyone and anyone looking for a dress!!
I had found a dress I was in LOVE with and searched all over the city for it. I found out that Volle's had it, so I Read more...
I had found a dress I was in LOVE with and searched all over the city for it. I found out that Volle's had it, so I immediately called them up to set up an appointment. I was able to get in a few days later. My mom and I met with Flo who is absolutely amazing and so full of energy. Her personality mixed perfectly with mine, which made my 90 minute appointment so much more memorable. She found *The* Dress, I tried it on, fell in love, but she knew I couldn't just say YES right then and there, she brought me many more dresses and finally the last one she brought out, was for real, THE dress! If it wasn't for her, I would have settled for something I thought I loved. I cannot wait for my dress to come in a few more months!!! They are phenomenal to work with and I would recommend them to everyone and anyone looking for a dress!! Read less
Services Used: Dress & Attire
Volles Bridal Boutique responded with the following comments:

Amy,
We are honored to have been given the opportunity to earn your business. Your words of appreciation for the gifted work our loyal staff gives to our customers each day, will be enjoyed by all staff members. Thank You for allowing this review to be posted so all may feel how committed we are to gracious customers each and everyday, that visit our family business. est. 1970 KD
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Private User
Wedding:
11/1/2013
5.0/5.0
Volle's was the third place I looked at, and by this point I knew what style I was looking for. After I tried on the first dress, I was sold! We did all the alterations there. They did an amazing job tailoring everything so that the dress was perfect on our wedding day.

They were great at calling me to remind me of appointments, when my dress came in, etc. Dresses can range in price range, but I think they are great with sticking to whatever budget you have. The alteration charges are up front so you know what to expect.

The staff at Volle's were always very helpful and friendly. Overall, it was a great experience!
Volle's was the third place I looked at, and by this point I knew what style I was looking for. After I tried on the first Read more...
Volle's was the third place I looked at, and by this point I knew what style I was looking for. After I tried on the first dress, I was sold! We did all the alterations there. They did an amazing job tailoring everything so that the dress was perfect on our wedding day.

They were great at calling me to remind me of appointments, when my dress came in, etc. Dresses can range in price range, but I think they are great with sticking to whatever budget you have. The alteration charges are up front so you know what to expect.

The staff at Volle's were always very helpful and friendly. Overall, it was a great experience! Read less
Services Used: Dress & Attire
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Micki
Wedding:
10/19/2013
5.0/5.0
Flo at Volles Bridal Boutique helped me pick out the most amazing wedding dress. I bought the 4th dress that I tried on. What I thought was going to be a grueling process took less than an hour! The seamstresses on the team there have unbelievable skills. I had to have my dress taken in almost 5 full sizes from when I ordered it until my wedding. They also had to remove the train for me. There was no noticeable tailoring when they were done. The dress ended up looking like it was made just for me from the factory. If I don't say so myself, I looked fantastic in my wedding dress from Volles!!
Flo at Volles Bridal Boutique helped me pick out the most amazing wedding dress. I bought the 4th dress that I tried on. Read more...
Flo at Volles Bridal Boutique helped me pick out the most amazing wedding dress. I bought the 4th dress that I tried on. What I thought was going to be a grueling process took less than an hour! The seamstresses on the team there have unbelievable skills. I had to have my dress taken in almost 5 full sizes from when I ordered it until my wedding. They also had to remove the train for me. There was no noticeable tailoring when they were done. The dress ended up looking like it was made just for me from the factory. If I don't say so myself, I looked fantastic in my wedding dress from Volles!! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
5.0/5.0
I had a wonderful experience at Volle's. When I first went in, I have to admit I was a little nervous! My Consultant, Pamela, really listened to my nervous chitter chatter and brought in gowns that described what I was looking for, and even a few for fun. This was important to me, because I could tell she wanted me to see what I looked like in a dress that might be "outside the box". I tried on four dresses my first visit. I found one that I really loved, but I was hesitant to commit. Pamela didn't pressure me ONE BIT, and assured me the dress would be here if I wanted to come back and visit her.
Turns out, I did come back to visit my dress with my Mom and Mother-In-Law in tow. After trying on a few more dresses, I knew I was ready to commit to the first dress. However, I had a few concerns regarding the fit. Pamela brought a lovely lady from Altering who helped me see how the sample dress would be if it fit better. Pamela even got a smaller dress from the same designer to help me understand what I could expect when the dress was mine.
All of this extra attention really made me feel at ease. I was absolutely blown away at how friendly everybody is. Mostly, I really appreciated how I wasn't treated like a walking dollar sign. There's a reason this Bridal Boutique has been around for so long. Their commitment to the bride is unwavering, and I hope all of my wedding related errands run this smoothly. Thank you, Volle's!
I had a wonderful experience at Volle's. When I first went in, I have to admit I was a little nervous! My Consultant, Read more...
I had a wonderful experience at Volle's. When I first went in, I have to admit I was a little nervous! My Consultant, Pamela, really listened to my nervous chitter chatter and brought in gowns that described what I was looking for, and even a few for fun. This was important to me, because I could tell she wanted me to see what I looked like in a dress that might be "outside the box". I tried on four dresses my first visit. I found one that I really loved, but I was hesitant to commit. Pamela didn't pressure me ONE BIT, and assured me the dress would be here if I wanted to come back and visit her.
Turns out, I did come back to visit my dress with my Mom and Mother-In-Law in tow. After trying on a few more dresses, I knew I was ready to commit to the first dress. However, I had a few concerns regarding the fit. Pamela brought a lovely lady from Altering who helped me see how the sample dress would be if it fit better. Pamela even got a smaller dress from the same designer to help me understand what I could expect when the dress was mine.
All of this extra attention really made me feel at ease. I was absolutely blown away at how friendly everybody is. Mostly, I really appreciated how I wasn't treated like a walking dollar sign. There's a reason this Bridal Boutique has been around for so long. Their commitment to the bride is unwavering, and I hope all of my wedding related errands run this smoothly. Thank you, Volle's! Read less
Services Used: Dress & Attire
Volles Bridal Boutique responded with the following comments:

Amanda
YOUR review gives ALL of us a huge smile! It shows us how our committed staff make the difference in the hearts of beautiful brides like yourself. Thank you for your business and your trust in our family boutique serving families since 1970. Kerry and Deanna
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Katie
Wedding:
10/5/2013
5.0/5.0
While I didn't end up getting my dress here, I had a great experience. Flo helped me out during my appointment and was very nice, respectful of my price point and didn't put any pressure on me when it was clear I wasn't ready to make a decision. I found a lovely dress there but another vendor had the dress I'd been picturing in my head... You know how it goes. I would absolutely recommend them to anyone looking for a reasonably priced, beautiful dress at a store with knowledgeable, friendly staff and great customer service.
While I didn't end up getting my dress here, I had a great experience. Flo helped me out during my appointment and was Read more...
While I didn't end up getting my dress here, I had a great experience. Flo helped me out during my appointment and was very nice, respectful of my price point and didn't put any pressure on me when it was clear I wasn't ready to make a decision. I found a lovely dress there but another vendor had the dress I'd been picturing in my head... You know how it goes. I would absolutely recommend them to anyone looking for a reasonably priced, beautiful dress at a store with knowledgeable, friendly staff and great customer service. Read less
Services Used: Dress & Attire
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Tanya K
Wedding:
8/24/2013
5.0/5.0
I went shopping for my wedding dress at Volle's after many people had recommended it. I never felt pressured and I felt comfortable the entire time. I loved that it's not a stuffy place and it's an old house. It definitely makes it feel homey and just wonderful. I told my bridal consultant what I was looking for and she brought out a few dresses for me to try on. At one point, I even was wearing two dresses; the top of one dress and the top of another dress tucked into the big poufy skirt, just in case I wanted to personalize it for me.

I had some second thoughts and they ended up brining me out this beautiful, beaded Lazaro dress. It was over my budget and I really thought it looked too over the top. The instant I looked in the mirror after putting it on, I was sold. I loved my dress so much and it was absolutely stunning. The woman who does the alterations is so sweet and knows what she's doing. She is amazing and even had to take in a few centimeters on each side just on my last fitting because I was so stressed out and sweating off weight!

On my wedding day, the dress was perfect. Everyone that saw it had tears in their eyes and it fit me like a glove. Lazaro even saw the dress though Facebook and thought it looked stunning also. I love Volle's and recommend it to everyone.
I went shopping for my wedding dress at Volle's after many people had recommended it. I never felt pressured and I felt Read more...
I went shopping for my wedding dress at Volle's after many people had recommended it. I never felt pressured and I felt comfortable the entire time. I loved that it's not a stuffy place and it's an old house. It definitely makes it feel homey and just wonderful. I told my bridal consultant what I was looking for and she brought out a few dresses for me to try on. At one point, I even was wearing two dresses; the top of one dress and the top of another dress tucked into the big poufy skirt, just in case I wanted to personalize it for me.

I had some second thoughts and they ended up brining me out this beautiful, beaded Lazaro dress. It was over my budget and I really thought it looked too over the top. The instant I looked in the mirror after putting it on, I was sold. I loved my dress so much and it was absolutely stunning. The woman who does the alterations is so sweet and knows what she's doing. She is amazing and even had to take in a few centimeters on each side just on my last fitting because I was so stressed out and sweating off weight!

On my wedding day, the dress was perfect. Everyone that saw it had tears in their eyes and it fit me like a glove. Lazaro even saw the dress though Facebook and thought it looked stunning also. I love Volle's and recommend it to everyone. Read less
Services Used: Dress & Attire
Volles Bridal Boutique responded with the following comments:

Tanya,
Thank You for giving our family the opportunity to make you feel as special as you wrote. WE wish you a lifetime of happiness. Your kind words will be our opening reading at our meeting this morning. (=:
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Lauren
Wedding:
8/24/2013
5.0/5.0
Best bridal boutique EVER!!!

These ladies know what they're doing and do a great job at making you feel special!

I had Flo, and highly recommend her! I am an indecisive person, and it takes me a while to make decisions. She spent over 2 hours with me at one appointment and just under 2 hours with me at my second appointment, and I never felt rushed. She was there to help me, and worked diligently with me to find "the one!". She was personable, funny, and easy going. I didn't feel pressured to buy something either and she found me something within my budget. I adore her! She was the best!!!
Best bridal boutique EVER!!!

These ladies know what they're doing and do a great job at making you feel Read more...
Best bridal boutique EVER!!!

These ladies know what they're doing and do a great job at making you feel special!

I had Flo, and highly recommend her! I am an indecisive person, and it takes me a while to make decisions. She spent over 2 hours with me at one appointment and just under 2 hours with me at my second appointment, and I never felt rushed. She was there to help me, and worked diligently with me to find "the one!". She was personable, funny, and easy going. I didn't feel pressured to buy something either and she found me something within my budget. I adore her! She was the best!!! Read less
Services Used: Dress & Attire
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Sierra
Wedding:
8/3/2013
5.0/5.0
I picked Volle's because it was the closest salon with a sample of the dress that I was convinced was my dream dress - and it was! Pamela was an absolute dream that day and made me feel like a beautiful bride-to-be. The alterations department also did a phenomenal job on my gown and the accessories ladies helped coordinate the perfect veil and sash. I couldn't have been happier with my experience and hope to shop at Volle's with my own daughter some day!
I picked Volle's because it was the closest salon with a sample of the dress that I was convinced was my dream dress - and Read more...
I picked Volle's because it was the closest salon with a sample of the dress that I was convinced was my dream dress - and it was! Pamela was an absolute dream that day and made me feel like a beautiful bride-to-be. The alterations department also did a phenomenal job on my gown and the accessories ladies helped coordinate the perfect veil and sash. I couldn't have been happier with my experience and hope to shop at Volle's with my own daughter some day! Read less
Services Used: Dress & Attire
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Shannon
Wedding:
8/2/2013
5.0/5.0
Volle's was the second place I went to find my wedding gown and it was the place I found it. Deena was my consultant. She made me feel comfortable and never once rushed me or made me feel bad for maybe being picky. She brought be a bunch to try on and they were all pretty but none of them were me. So she brought me back to see if I could find one. I was feeling discouraged but I found one that I liked, tried on some more, tried it back on, and new it was the one. AND it only took 3 months for my dress to come in!! Was very pleasantly surprised. They were great with alterations too. I loved my dress!
Volle's was the second place I went to find my wedding gown and it was the place I found it. Deena was my consultant. She Read more...
Volle's was the second place I went to find my wedding gown and it was the place I found it. Deena was my consultant. She made me feel comfortable and never once rushed me or made me feel bad for maybe being picky. She brought be a bunch to try on and they were all pretty but none of them were me. So she brought me back to see if I could find one. I was feeling discouraged but I found one that I liked, tried on some more, tried it back on, and new it was the one. AND it only took 3 months for my dress to come in!! Was very pleasantly surprised. They were great with alterations too. I loved my dress! Read less
Services Used: Dress & Attire
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Samantha
Wedding:
6/15/2013
5.0/5.0
The ladies at Volles made my dress shopping experience one to remember. I found my dress during my first appointment, and any time I wanted to come in to try it on for accessories or fitting purposes, they were able to get me in. The same ladies worked with me every time I came in, so it was great to build a relationship with them through the process.

The dress itself was ordered and came in exactly as expected, and the alterations were done very well. Every time I put my dress on, I didn't want to take it off.
The ladies at Volles made my dress shopping experience one to remember. I found my dress during my first appointment, and Read more...
The ladies at Volles made my dress shopping experience one to remember. I found my dress during my first appointment, and any time I wanted to come in to try it on for accessories or fitting purposes, they were able to get me in. The same ladies worked with me every time I came in, so it was great to build a relationship with them through the process.

The dress itself was ordered and came in exactly as expected, and the alterations were done very well. Every time I put my dress on, I didn't want to take it off. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
5.0/5.0
VERY happy with the customer service here. I went in and initially thought dresses might be too expensive here for me. I felt bad since they were SOOO nice to me. They even mailed me a toy my niece left in store. I went to another shop who treated me HORRIBLY. I called Volle's because they had treated me so well and asked if they had the dress that I fell in love with. They didn't have it but agreed to special order it for me to try on. When I explained my horror story from other shop, they gave me a slight discount. I was GLAD to pay a little bit extra than the OTHER shop because Volle treated me so well. They were extremely accomodating. The dress was beautiful and arrived in a timely fashion. VERY happy with experience
VERY happy with the customer service here. I went in and initially thought dresses might be too expensive here for me. I Read more...
VERY happy with the customer service here. I went in and initially thought dresses might be too expensive here for me. I felt bad since they were SOOO nice to me. They even mailed me a toy my niece left in store. I went to another shop who treated me HORRIBLY. I called Volle's because they had treated me so well and asked if they had the dress that I fell in love with. They didn't have it but agreed to special order it for me to try on. When I explained my horror story from other shop, they gave me a slight discount. I was GLAD to pay a little bit extra than the OTHER shop because Volle treated me so well. They were extremely accomodating. The dress was beautiful and arrived in a timely fashion. VERY happy with experience Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
5.0/5.0
Volles Bridal is an excellent bridal salon. From initial consultation to your last fitting, they help make the wedding dress experience truly memorable. Pamela was my consultant. She is so personable and kind and helped with every detail to truly make me look and feel like a very special bride. The alterations department is top notch and the fit of my dress was impeccable. I also ordered all of my bridesmaid dresses from Volles and the dresses are very high quality and the styles are elegant and classic. The girls looked absolutely gorgeous! I highly recommend Volles to all brides.
Volles Bridal is an excellent bridal salon. From initial consultation to your last fitting, they help make the wedding Read more...
Volles Bridal is an excellent bridal salon. From initial consultation to your last fitting, they help make the wedding dress experience truly memorable. Pamela was my consultant. She is so personable and kind and helped with every detail to truly make me look and feel like a very special bride. The alterations department is top notch and the fit of my dress was impeccable. I also ordered all of my bridesmaid dresses from Volles and the dresses are very high quality and the styles are elegant and classic. The girls looked absolutely gorgeous! I highly recommend Volles to all brides. Read less
Services Used: Dress & Attire
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Stacey
Wedding:
5/11/2013
5.0/5.0
I had an absolutely wonderful experience at Volle's. I scheduled an appointment to view the Jim Hjelm trunk show. Due to an incident a few years back, I have great difficulty in taking stairs. Well, the wedding dresses at Volle's are on the second floor. When I booked my appointment, the receptionist was more than willing to bring the trunk show to the first floor. However, when we arrived, I was not aware of the stairs to get into the store. My mother went inside to cancel the appointment but the consultant and owner volunteered the use of Mr. Tux's fitting room to try on the wedding gowns. In case you don't know, Volle's also owns a tuxedo rental store behind the bridal salon.

My consultant Flo, made the event extremely special. She was kind, compassionate, and passionate about her work. Flo did not pressure me into buying a dress and encouraged my mother and I to think through our decision. She had excellent taste and somehow knew what would look good on my petite frame. The owner stopped by to make sure we were comfortable in our different surroundings and was just a pleasure to work with. I returned to Volle's the following day to show "the" dress to a couple relatives and again, Flo and the owner made our visit truly memorable. I am truly appreciative of the wonderful care given by Flo and the owner. I highly recommend Volle's for an intimate shopping experience for a wedding gown or special occasion dress.

Thanks ladies!!
I had an absolutely wonderful experience at Volle's. I scheduled an appointment to view the Jim Hjelm trunk show. Due to Read more...
I had an absolutely wonderful experience at Volle's. I scheduled an appointment to view the Jim Hjelm trunk show. Due to an incident a few years back, I have great difficulty in taking stairs. Well, the wedding dresses at Volle's are on the second floor. When I booked my appointment, the receptionist was more than willing to bring the trunk show to the first floor. However, when we arrived, I was not aware of the stairs to get into the store. My mother went inside to cancel the appointment but the consultant and owner volunteered the use of Mr. Tux's fitting room to try on the wedding gowns. In case you don't know, Volle's also owns a tuxedo rental store behind the bridal salon.

My consultant Flo, made the event extremely special. She was kind, compassionate, and passionate about her work. Flo did not pressure me into buying a dress and encouraged my mother and I to think through our decision. She had excellent taste and somehow knew what would look good on my petite frame. The owner stopped by to make sure we were comfortable in our different surroundings and was just a pleasure to work with. I returned to Volle's the following day to show "the" dress to a couple relatives and again, Flo and the owner made our visit truly memorable. I am truly appreciative of the wonderful care given by Flo and the owner. I highly recommend Volle's for an intimate shopping experience for a wedding gown or special occasion dress.

Thanks ladies!! Read less
Services Used: Dress & Attire
Volles Bridal Boutique responded with the following comments:

Your kind words and time spent with our family will be cherished. Thank You for being kind, considerate and appreciative during your visits. We are thankful for the opportunity to earn your business.
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Chris
Wedding:
5/11/2013
5.0/5.0
We shopped for a prom dress. Flo Kloska was who helped us. She was friendly, and so very helpful. She listened to what my daughter was looking for and helped her pick out dresses. while she was trying on dresses she went back out on the floor and picked out some more. My daughter loved the dress and got rave reviews from her friends!
We shopped for a prom dress. Flo Kloska was who helped us. She was friendly, and so very helpful. She listened to what my Read more...
We shopped for a prom dress. Flo Kloska was who helped us. She was friendly, and so very helpful. She listened to what my daughter was looking for and helped her pick out dresses. while she was trying on dresses she went back out on the floor and picked out some more. My daughter loved the dress and got rave reviews from her friends! Read less
Services Used: Dress & Attire
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Kris
Wedding:
5/4/2013
5.0/5.0
I went to Volle's on a recommendation from a friend of my mom's. I had no expectations. I had an idea of what I wanted and that is just about it. This was my first dress shopping trip, with my mom and we had several appts set for later in the day.
Flo Kloska? Was AMAZING!!! She pulled dresses that I told her I wanted. She let me try them on, and they looked awful. She had already pulled dresses, unbeknownst to me, that she thought would look good. She asked if I would keep an open mind, and I said I would. The first dress? Beautiful, a lace body hugging gorgeous dress in ivory.
The fourth dress I tried on, I fell in love. I actually cried (I don't cry). It was so not what I thought I wanted. It was strapless, form fitting, with gorgeous pleats (ruche-ing?) that made me look like I had a to-die-for-figure (I don't)! It had a huge bustle, a long beautifully detailed button back. My mom wanted me to try on the ivory lace one. I tried it on, still liked it, however, I just felt so pretty in the fourth one.
Of course, I could not make this easy! I do not like my arms, and I shared my concern with Flo. She brought one of the magical seamstresses up and had a consultation with me. They spoke of making me a jacket that would match the dress. I was up for it, knowing I probably would not really care once my big day came.
Flo asked if I wanted a belt? No. She brought a few for me to try on and when she put the second one on, I was amazed at how it transformed the dress.
Veil? Nope, not a veil type of girl. She put it on and suddenly, I saw myself how my now husband would see me...I looked over and my mom was in tears (she is a crier).
Needless to say, I bought my dress that same day, with the belt, the veil, a jacket that was to designed and made for me. And it all turned out BEAUTIFULLY! Flo was such a huge help, and so patient and fun! I invited her to my wedding and if it wasn't for her, the wedding would have started late!
I went to Volle's on a recommendation from a friend of my mom's. I had no expectations. I had an idea of what I wanted and Read more...
I went to Volle's on a recommendation from a friend of my mom's. I had no expectations. I had an idea of what I wanted and that is just about it. This was my first dress shopping trip, with my mom and we had several appts set for later in the day.
Flo Kloska? Was AMAZING!!! She pulled dresses that I told her I wanted. She let me try them on, and they looked awful. She had already pulled dresses, unbeknownst to me, that she thought would look good. She asked if I would keep an open mind, and I said I would. The first dress? Beautiful, a lace body hugging gorgeous dress in ivory.
The fourth dress I tried on, I fell in love. I actually cried (I don't cry). It was so not what I thought I wanted. It was strapless, form fitting, with gorgeous pleats (ruche-ing?) that made me look like I had a to-die-for-figure (I don't)! It had a huge bustle, a long beautifully detailed button back. My mom wanted me to try on the ivory lace one. I tried it on, still liked it, however, I just felt so pretty in the fourth one.
Of course, I could not make this easy! I do not like my arms, and I shared my concern with Flo. She brought one of the magical seamstresses up and had a consultation with me. They spoke of making me a jacket that would match the dress. I was up for it, knowing I probably would not really care once my big day came.
Flo asked if I wanted a belt? No. She brought a few for me to try on and when she put the second one on, I was amazed at how it transformed the dress.
Veil? Nope, not a veil type of girl. She put it on and suddenly, I saw myself how my now husband would see me...I looked over and my mom was in tears (she is a crier).
Needless to say, I bought my dress that same day, with the belt, the veil, a jacket that was to designed and made for me. And it all turned out BEAUTIFULLY! Flo was such a huge help, and so patient and fun! I invited her to my wedding and if it wasn't for her, the wedding would have started late! Read less
Services Used: Dress & Attire
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Annie
Wedding:
3/30/2013
5.0/5.0
Volle's was awesome!! I had a huge issue with another bridal shop called House of Brides. They messed up my dress the moth of my wedding and refused to fix it. I called Volle's they got me in that day , found me the dress of my dreams and also was sensitive that I was stuck with the other dress and went above and beyond to give me a great price since I was in tears .... I love them all here they actually care!! They wont let you leave unhappy!!!
Volle's was awesome!! I had a huge issue with another bridal shop called House of Brides. They messed up my dress the moth Read more...
Volle's was awesome!! I had a huge issue with another bridal shop called House of Brides. They messed up my dress the moth of my wedding and refused to fix it. I called Volle's they got me in that day , found me the dress of my dreams and also was sensitive that I was stuck with the other dress and went above and beyond to give me a great price since I was in tears .... I love them all here they actually care!! They wont let you leave unhappy!!! Read less
Services Used: Dress & Attire
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randi
Wedding:
12/7/2012
5.0/5.0
I loved working with the staff at Volle's!! After looking for a while at other bridal shops I truly felt like the entire staff at Volle's made the gown experience what it should be for a bride. From the first women to help me at my first appointment, to the amazing women in alterations I felt taken care of throughout the entire process. No matter what my concerns were someone was there to help me through them. AMAZING people!!
I loved working with the staff at Volle's!! After looking for a while at other bridal shops I truly felt like the entire Read more...
I loved working with the staff at Volle's!! After looking for a while at other bridal shops I truly felt like the entire staff at Volle's made the gown experience what it should be for a bride. From the first women to help me at my first appointment, to the amazing women in alterations I felt taken care of throughout the entire process. No matter what my concerns were someone was there to help me through them. AMAZING people!! Read less
Services Used: Dress & Attire
Volles Bridal Boutique responded with the following comments:

Randi
Your gracious words of praise will be met with smiles and achievement for our staff members. Your trust given to us while in our care is appreciated. Please feel invited to share photo's with us. May your union be blessed forever. The family of Volles of Lake Zurich.
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Jamie
Wedding:
10/13/2012
5.0/5.0
I had a fantastic experience at Volle's Bridal. I purchased my dress and my maid of honor dress there. The staff were professional and tailored my dress to perfection.
I had a fantastic experience at Volle's Bridal. I purchased my dress and my maid of honor dress there. The staff were Read more...
I had a fantastic experience at Volle's Bridal. I purchased my dress and my maid of honor dress there. The staff were professional and tailored my dress to perfection. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
5.0/5.0
My bridal consultant was Pamela and she was amazing. I told her exactly what I was looking for and she found my dress on the first try! The staff was so friendly and the owner even stopped in to see me and chat with my bridesmaids. The place itself is cozy and intimate but not small or crowded. I also ordered my bridesmaid dresses there and received a discount on them. They also do amazing alterations which are factored into price of gown - the only thing that costs extra are the bussel points. I would definitely recommend going to Volle's for your wedding dress!
My bridal consultant was Pamela and she was amazing. I told her exactly what I was looking for and she found my dress on Read more...
My bridal consultant was Pamela and she was amazing. I told her exactly what I was looking for and she found my dress on the first try! The staff was so friendly and the owner even stopped in to see me and chat with my bridesmaids. The place itself is cozy and intimate but not small or crowded. I also ordered my bridesmaid dresses there and received a discount on them. They also do amazing alterations which are factored into price of gown - the only thing that costs extra are the bussel points. I would definitely recommend going to Volle's for your wedding dress! Read less
Services Used: Dress & Attire
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Katie
Wedding:
9/7/2012
5.0/5.0
Volles Bridal Boutique provided wonderful customer service. The staff made my mother and I feel very comfortable. The bridal consultant really listened to what kind of dress I was looking for. Every dress I tried on was just beautiful! The best part was I found my dress that day and Volles was the first Bridal Boutique I had went to. I would definitely recommend this boutique to future brides. They make every women feel like one of a kind :)
Volles Bridal Boutique provided wonderful customer service. The staff made my mother and I feel very comfortable. The Read more...
Volles Bridal Boutique provided wonderful customer service. The staff made my mother and I feel very comfortable. The bridal consultant really listened to what kind of dress I was looking for. Every dress I tried on was just beautiful! The best part was I found my dress that day and Volles was the first Bridal Boutique I had went to. I would definitely recommend this boutique to future brides. They make every women feel like one of a kind :) Read less
Services Used: Dress & Attire
Volles Bridal Boutique responded with the following comments:

Katie,

"We are so excited from the note you wrote to us". Our entire staff has received a copy which made them feel so good from the kind words expressed.
Thank you so very much for allowing us to be apart of such a blessed moment in your life.
Wishing you a wonderful holiday.
Respectfully,
Volles Bridal Boutique
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Amy
Wedding:
8/4/2012
5.0/5.0
My experience at Volle's was great. It was the second bridal shop I went to look for dresses and had a much better experience at Volle's than the other shop. Deena, my consultant, was really helpful and super sweet. She actually started to tear up when I decided on the dress! Everyone at Volle's was super helpful. At the wedding I got so many great comments about the dress and was also told my multiple people that it was the "most beautiful wedding dress they had ever seen." (Ellen by Enzoani) I am so happy with my experience at Volle's and would highly recommend them!
My experience at Volle's was great. It was the second bridal shop I went to look for dresses and had a much better Read more...
My experience at Volle's was great. It was the second bridal shop I went to look for dresses and had a much better experience at Volle's than the other shop. Deena, my consultant, was really helpful and super sweet. She actually started to tear up when I decided on the dress! Everyone at Volle's was super helpful. At the wedding I got so many great comments about the dress and was also told my multiple people that it was the "most beautiful wedding dress they had ever seen." (Ellen by Enzoani) I am so happy with my experience at Volle's and would highly recommend them! Read less
Services Used: Dress & Attire
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Melanie
Wedding:
7/7/2012
5.0/5.0
My aunt and family friends had found their dresses at Volle's so I had to see what they had to offer. Of course I ended up getting my dress from there. I already knew the style of dress that I wanted, so that made it easier for the consultant I worked with. She really listened to what I wanted and made sure to stay in the price range we wanted to spend. I never had any problems with alterations and the whole process went as smooth as possible!
My aunt and family friends had found their dresses at Volle's so I had to see what they had to offer. Of course I ended up Read more...
My aunt and family friends had found their dresses at Volle's so I had to see what they had to offer. Of course I ended up getting my dress from there. I already knew the style of dress that I wanted, so that made it easier for the consultant I worked with. She really listened to what I wanted and made sure to stay in the price range we wanted to spend. I never had any problems with alterations and the whole process went as smooth as possible! Read less
Services Used: Dress & Attire
Volles Bridal Boutique responded with the following comments:

Melanie,

Thank you! Our staff and our family consider it an honor to serve you. Volle, Kerry, Deanna and Staff Volles Bridal Boutique est. 1970
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Anonymous
Wedding:
2+ years ago
5.0/5.0
I got my wedding dress at Volles. With 6 months before the wedding I had to buy off the rack but I found the perfect dress! There was no problem with the condition you couldn't tell it was off the rack, even so they did professionally cleaned it for me. They helped me choose the perfect accessories. My consultant and all of my fittings were wonderful. All of the little details came together perfectly.
I got my wedding dress at Volles. With 6 months before the wedding I had to buy off the rack but I found the perfect Read more...
I got my wedding dress at Volles. With 6 months before the wedding I had to buy off the rack but I found the perfect dress! There was no problem with the condition you couldn't tell it was off the rack, even so they did professionally cleaned it for me. They helped me choose the perfect accessories. My consultant and all of my fittings were wonderful. All of the little details came together perfectly. Read less
Services Used: Dress & Attire
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J-Jankowiak
Wedding:
6/9/2012
5.0/5.0
Volle's is the best place to go for wedding dresses!! They were fun and energetic and made sure I not only got what I was looking for but that the dress fit me and my personality! The consultant even talked me out of wearing satin (which I really wanted) because she said sweat would show through and I would be disappointed on the day! I went with silk chiffon and I was even happier with this choice! I would highly recommend them to everyone!!
Volle's is the best place to go for wedding dresses!! They were fun and energetic and made sure I not only got what I was Read more...
Volle's is the best place to go for wedding dresses!! They were fun and energetic and made sure I not only got what I was looking for but that the dress fit me and my personality! The consultant even talked me out of wearing satin (which I really wanted) because she said sweat would show through and I would be disappointed on the day! I went with silk chiffon and I was even happier with this choice! I would highly recommend them to everyone!! Read less
Services Used: Dress & Attire
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Britta
Wedding:
6/9/2012
5.0/5.0
I purchased my dress at Volle's in Summer 2011 for my July 2012 wedding after a recommendation by one of my mom's coworkers. I love supporting local family-owned places, and this is one of the best. The service was amazing! I brought with me about 5 pictures of dresses I'd seen and loved. All the dresses on my sheet were Maggie Sottero - I knew Volle's was one of the one places in the Chicagoland area that carried her dresses.

The dresses the consultant pulled were perfect. I came into the store confused on style and she helped me work through what looked best on me. On the third try, I had my dress! The consultant was great at allowing me the time I needed to make a decision, and we never felt even the least bit of pressure.

I also did my alternations through Volle's and they were just as amazing as the consultants. She got every detail, adjusted everything just the way I requested, and came up with the perfect bustle so all of the beadwork still showed on my dress. I had three fittings, and a week before my wedding when my veil caught on my dress during a fitting and ripped - they called the vendor and rush ordered me a new one, which arrived within the week!

Volle's has a gown preservation service they use through Mr. Tux. I couldn't believe how easy it was, and my gown was returned to me in a matter of a couple weeks in a box where I can see the details of the dress.

I'd absolutely recommend Volle's. They will work with you to find you the dress that's perfect for you, and then do the alterations to make it fit you like a glove and look the exact way you want it!
I purchased my dress at Volle's in Summer 2011 for my July 2012 wedding after a recommendation by one of my mom's Read more...
I purchased my dress at Volle's in Summer 2011 for my July 2012 wedding after a recommendation by one of my mom's coworkers. I love supporting local family-owned places, and this is one of the best. The service was amazing! I brought with me about 5 pictures of dresses I'd seen and loved. All the dresses on my sheet were Maggie Sottero - I knew Volle's was one of the one places in the Chicagoland area that carried her dresses.

The dresses the consultant pulled were perfect. I came into the store confused on style and she helped me work through what looked best on me. On the third try, I had my dress! The consultant was great at allowing me the time I needed to make a decision, and we never felt even the least bit of pressure.

I also did my alternations through Volle's and they were just as amazing as the consultants. She got every detail, adjusted everything just the way I requested, and came up with the perfect bustle so all of the beadwork still showed on my dress. I had three fittings, and a week before my wedding when my veil caught on my dress during a fitting and ripped - they called the vendor and rush ordered me a new one, which arrived within the week!

Volle's has a gown preservation service they use through Mr. Tux. I couldn't believe how easy it was, and my gown was returned to me in a matter of a couple weeks in a box where I can see the details of the dress.

I'd absolutely recommend Volle's. They will work with you to find you the dress that's perfect for you, and then do the alterations to make it fit you like a glove and look the exact way you want it! Read less
Services Used: Dress & Attire
Volles Bridal Boutique responded with the following comments:

It was a honor to be given the opportunity to guide you on your way to the alter. Your kind words of praise for our family of dedicated staff brings tears to my eyes! We will cherish the time we had with you and remember how kind, considerate and appreciative you were during your visits to our family business est. 1970. Thank for your kindness and your business support. I have printed a copy of your review in order for it to be enjoyed by all at this morning's staff meeting.
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Stephanie
Wedding:
10/15/2011
5.0/5.0
Volles Bridal is a cute little bridal boutique. I had tried on my dress at a different bridal store and loved except for this one piece on it. This piece was pretty big too, so I had decided not to buy it at other places. When trying on dresses at Volles I found another one I liked but decided to try on the one that I loved(minus one part) to see which was better. When I explained to the person helping me that I loved the dress but this one part, they immediately brought up the seamstress that they have on sight and she cut it off. I was stunned seeing as how I had not purchased the dress yet... They were so willing to help me make my dress perfect it was amazing. We then began to explore pieces to replace it and found one! So of course I purchased it. I was very pleased with the price of the gown. At other stores it was the same price but did not include any altering. Here at Volle's that price included altering, which many people will tell you can get very pricey. The people there were always willing to help. I did have trouble getting in contact with the alterations department once or twice but it was never a big issue. I went in for three or four different fittings. (they all started to blur together) I do however remember always leaving very satisfied and never worried that something was going to happen to the dress. The last fitting I gave them a piece to sew on the dress to make it perfect and they did it with out a question. They were very helpful and trust me when it comes down to the wire you want that! They even steamed my veil, which I did not get from them (I borrowed someone's) for free! Super Great! They also gave my father great instructions of how to care for the dress on the way home and what to do when he got home (how to hang it up and lay it out) Overall great people to work with.
Volles Bridal is a cute little bridal boutique. I had tried on my dress at a different bridal store and loved except for Read more...
Volles Bridal is a cute little bridal boutique. I had tried on my dress at a different bridal store and loved except for this one piece on it. This piece was pretty big too, so I had decided not to buy it at other places. When trying on dresses at Volles I found another one I liked but decided to try on the one that I loved(minus one part) to see which was better. When I explained to the person helping me that I loved the dress but this one part, they immediately brought up the seamstress that they have on sight and she cut it off. I was stunned seeing as how I had not purchased the dress yet... They were so willing to help me make my dress perfect it was amazing. We then began to explore pieces to replace it and found one! So of course I purchased it. I was very pleased with the price of the gown. At other stores it was the same price but did not include any altering. Here at Volle's that price included altering, which many people will tell you can get very pricey. The people there were always willing to help. I did have trouble getting in contact with the alterations department once or twice but it was never a big issue. I went in for three or four different fittings. (they all started to blur together) I do however remember always leaving very satisfied and never worried that something was going to happen to the dress. The last fitting I gave them a piece to sew on the dress to make it perfect and they did it with out a question. They were very helpful and trust me when it comes down to the wire you want that! They even steamed my veil, which I did not get from them (I borrowed someone's) for free! Super Great! They also gave my father great instructions of how to care for the dress on the way home and what to do when he got home (how to hang it up and lay it out) Overall great people to work with. Read less
Services Used: Dress & Attire
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Aud
Wedding:
9/30/2011
5.0/5.0
The service at Volle's was amazing. They made sure to be there and worked around my schedule. They did a great job with alterations and the bustle. They really listened to what style I wanted and pulled exactly what I had asked for. Soooo happy with my dress!! Also, we ordered our bridesmaids dresses through them because we got a great discount!
The service at Volle's was amazing. They made sure to be there and worked around my schedule. They did a great job with Read more...
The service at Volle's was amazing. They made sure to be there and worked around my schedule. They did a great job with alterations and the bustle. They really listened to what style I wanted and pulled exactly what I had asked for. Soooo happy with my dress!! Also, we ordered our bridesmaids dresses through them because we got a great discount! Read less
Services Used: Dress & Attire
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Sarah
Wedding:
6/11/2011
5.0/5.0
I had a very good experience at Volles. I got my wedding dress from Flo. She was very kind and considerate of budget and my taste. The alterations department was amazing. My dress fit me like a glove. I fainted during my first fitting because I had not eaten (eat before) and they were extremely kind and helpful. I used them for my bridesmaid's dresses. The dresses came in on time and they were willing to make straps for the dresses. They turned out great! I would definitely recommend using Volles Bridal! Thanks Flo! It was so nice working with you throughout the entire process!:)
I had a very good experience at Volles. I got my wedding dress from Flo. She was very kind and considerate of budget and Read more...
I had a very good experience at Volles. I got my wedding dress from Flo. She was very kind and considerate of budget and my taste. The alterations department was amazing. My dress fit me like a glove. I fainted during my first fitting because I had not eaten (eat before) and they were extremely kind and helpful. I used them for my bridesmaid's dresses. The dresses came in on time and they were willing to make straps for the dresses. They turned out great! I would definitely recommend using Volles Bridal! Thanks Flo! It was so nice working with you throughout the entire process!:) Read less
Services Used: Dress & Attire
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Becky
Wedding:
6/4/2011
5.0/5.0
I purchased my gown from the one and only shop I visted, Volle's! I went to Volle's after a friend had a successful experience and opted to go for a Jim Hjelm trunk show. At first, I was a bit disapponted that some of the styles I liked were out of my budget range, but my stylist kept trying to find gowns that met my preferences. We finally hit it it when I found a gorgeous Jim Hjelm design that mixed modern and vintage and would be the perfect look for my outdoor garden setting. They helped me adapt the sash into a color I wanted and were so kind during the process. The dress arrived earlier than expected and I was able to excitedly begin my fittings. I always got an appointment when I wanted them and felt like I was valued each time I returned. Alterations was amazing and calming and made the dress fit like a glove. Day-of, I felt perfect in the dress and received so many compliments from those who attended and even those who just saw pictures afterward. It was a pleasant and positive experience all around!
I purchased my gown from the one and only shop I visted, Volle's! I went to Volle's after a friend had a successful Read more...
I purchased my gown from the one and only shop I visted, Volle's! I went to Volle's after a friend had a successful experience and opted to go for a Jim Hjelm trunk show. At first, I was a bit disapponted that some of the styles I liked were out of my budget range, but my stylist kept trying to find gowns that met my preferences. We finally hit it it when I found a gorgeous Jim Hjelm design that mixed modern and vintage and would be the perfect look for my outdoor garden setting. They helped me adapt the sash into a color I wanted and were so kind during the process. The dress arrived earlier than expected and I was able to excitedly begin my fittings. I always got an appointment when I wanted them and felt like I was valued each time I returned. Alterations was amazing and calming and made the dress fit like a glove. Day-of, I felt perfect in the dress and received so many compliments from those who attended and even those who just saw pictures afterward. It was a pleasant and positive experience all around! Read less
Services Used: Dress & Attire
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Pennilane
Wedding:
10/17/2010
5.0/5.0
Volles Bridal was a dream come true. They helped me to find my perfect dress and didn’t push me into purchasing a dress, the first time I was in the store I walked out without a dress, I wanted to sleep on the decision and make sure it was what I wanted to do. The alterations department was amazing! They were able to fit my very heavy strapless dress so well that it didn’t move an inch during the reception, even with the cathedral length train bustled and my jumping around. They were very responsive to my concerns, moving the bustle buttons in 2 days because I didn’t like the way they were placed. My mom also got her dress there and it was perfect. They also did alteration for two of my bridesmaids even though they did not get their dresses there.
Volles Bridal was a dream come true. They helped me to find my perfect dress and didn’t push me into purchasing a dress, Read more...
Volles Bridal was a dream come true. They helped me to find my perfect dress and didn’t push me into purchasing a dress, the first time I was in the store I walked out without a dress, I wanted to sleep on the decision and make sure it was what I wanted to do. The alterations department was amazing! They were able to fit my very heavy strapless dress so well that it didn’t move an inch during the reception, even with the cathedral length train bustled and my jumping around. They were very responsive to my concerns, moving the bustle buttons in 2 days because I didn’t like the way they were placed. My mom also got her dress there and it was perfect. They also did alteration for two of my bridesmaids even though they did not get their dresses there. Read less
Services Used: Dress & Attire
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lynn59
Wedding:
12/12/2009
5.0/5.0
I LOVED working with Volle's! My saleswoman on my initial visitwas outstanding. She hit the nail on the head with everything. I came into the store with a very clear picture of what I wanted, adn left purchasing something completely different and I couldn't be happier about it. My dress was perfect. I also used you for my alterations adn never had any problems (I lost 45 pounds after ordering my dress so you really had your work cut out). Thank you Volle's for making my special day so memorable.
I LOVED working with Volle's! My saleswoman on my initial visitwas outstanding. She hit the nail on the head with Read more...
I LOVED working with Volle's! My saleswoman on my initial visitwas outstanding. She hit the nail on the head with everything. I came into the store with a very clear picture of what I wanted, adn left purchasing something completely different and I couldn't be happier about it. My dress was perfect. I also used you for my alterations adn never had any problems (I lost 45 pounds after ordering my dress so you really had your work cut out). Thank you Volle's for making my special day so memorable. Read less
Services Used: Dress & Attire
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tlharris
Wedding:
10/24/2009
5.0/5.0
I am from Texas and had been looking for a certain style gown by a specific designer but no one near me carried it. I was in the Chicago area for work and found Volle's from the designers website. I called to see if they had the style, and even though the didn't they jumped through hoops to get the dress in from the designer while I was still in the area. The designer wasn't able to ship it in time as it was out on a trunk show, but I appreciated their help so much I just stopped by to try on some dresses...and I ended up finding a dress! The dress was very similar to the dress style I was searching for and I still couldn't shake the idea of the dress in my mind so to let me know for sure, they were willing to ship the other dress to me to trial before making a final decision. I have been to a several boutiques to try on dresses and this was by far the best place I have been. I love it when people just try to help people and the staff at Volle's bridal (Katy and Flo) and the owner Deanna went above and beyond for me.
I am from Texas and had been looking for a certain style gown by a specific designer but no one near me carried it. I was Read more...
I am from Texas and had been looking for a certain style gown by a specific designer but no one near me carried it. I was in the Chicago area for work and found Volle's from the designers website. I called to see if they had the style, and even though the didn't they jumped through hoops to get the dress in from the designer while I was still in the area. The designer wasn't able to ship it in time as it was out on a trunk show, but I appreciated their help so much I just stopped by to try on some dresses...and I ended up finding a dress! The dress was very similar to the dress style I was searching for and I still couldn't shake the idea of the dress in my mind so to let me know for sure, they were willing to ship the other dress to me to trial before making a final decision. I have been to a several boutiques to try on dresses and this was by far the best place I have been. I love it when people just try to help people and the staff at Volle's bridal (Katy and Flo) and the owner Deanna went above and beyond for me. Read less
Services Used: Dress & Attire
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sheri
Wedding:
8/8/2009
5.0/5.0
My wedding was a phenomenal affair and you had a tremendous role in this wedding. First, your wonderful selection of dresses allowed a final wedding choice on a first visit! How many people can say that ? The dresses were all stunning, with the bridal dress as the true centerpiece. Next, tailoring efforts were first rate and your attitude in making the adjustments was warm and caring. Finally, you became a trusted adviser on the entire event as myself and the women of the family were all dreaming , planning and thinking about the wedding throughout the visits.Thank you for both the magnificent effort and for caring so much.
My wedding was a phenomenal affair and you had a tremendous role in this wedding. First, your wonderful selection of Read more...
My wedding was a phenomenal affair and you had a tremendous role in this wedding. First, your wonderful selection of dresses allowed a final wedding choice on a first visit! How many people can say that ? The dresses were all stunning, with the bridal dress as the true centerpiece. Next, tailoring efforts were first rate and your attitude in making the adjustments was warm and caring. Finally, you became a trusted adviser on the entire event as myself and the women of the family were all dreaming , planning and thinking about the wedding throughout the visits.Thank you for both the magnificent effort and for caring so much. Read less
Services Used: Dress & Attire
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Jeni
Wedding:
9/2/2006
5.0/5.0
Volle's Bridal was the first and best bridal salon that I visited when shopping for my wedding dress. They were so helpful -- I didn't have to rake through racks and racks of dresses that were out of my budget, style and size limits because they brought them right to me after asking a few questions. The well-lit dressing rooms are large and comfortable, and the attendant helps you in and out of the dresses like a pro! Volle's was very flexible with me and my budget, and I found my dream dress there, which they even had altered from a strapless dress to a halter-style dress to fit my personal style. They do alterations in-house, and they do such a good job that your wedding dress will fit you like a glove when they are finished! The service is wonderful -- professional, friendly, personal -- it's all there. I highly recommend Volle's -- you don't even need to go anywhere else :)
Volle's Bridal was the first and best bridal salon that I visited when shopping for my wedding dress. They were so helpful Read more...
Volle's Bridal was the first and best bridal salon that I visited when shopping for my wedding dress. They were so helpful -- I didn't have to rake through racks and racks of dresses that were out of my budget, style and size limits because they brought them right to me after asking a few questions. The well-lit dressing rooms are large and comfortable, and the attendant helps you in and out of the dresses like a pro! Volle's was very flexible with me and my budget, and I found my dream dress there, which they even had altered from a strapless dress to a halter-style dress to fit my personal style. They do alterations in-house, and they do such a good job that your wedding dress will fit you like a glove when they are finished! The service is wonderful -- professional, friendly, personal -- it's all there. I highly recommend Volle's -- you don't even need to go anywhere else :) Read less
Services Used: Dress & Attire
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Dana
Wedding:
4/26/2014
4.9/5.0
My dress was beautiful and all the bead work and details Volle's put into my dress was fantastic. I loved my dress and was so happy when I put it on. Deanna does a great job and made me feel like a very special bride when I was shopping with my mom. She knew exactly what I wanted and helped me find my vision. Thank you Deanna and Volle's for a great experience.
My dress was beautiful and all the bead work and details Volle's put into my dress was fantastic. I loved my dress and was Read more...
My dress was beautiful and all the bead work and details Volle's put into my dress was fantastic. I loved my dress and was so happy when I put it on. Deanna does a great job and made me feel like a very special bride when I was shopping with my mom. She knew exactly what I wanted and helped me find my vision. Thank you Deanna and Volle's for a great experience. Read less
Services Used: Dress & Attire
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Patricia
Wedding:
9/7/2013
4.9/5.0
My dress was absolutely beautiful and they did it in a timely manner. I didn't have to worry that I would not have it in time. The alterations went smoothly and they did a beautiful Job on my. beading. I will go back and would highly recommend. They also have late hours !!!
My dress was absolutely beautiful and they did it in a timely manner. I didn't have to worry that I would not have it in Read more...
My dress was absolutely beautiful and they did it in a timely manner. I didn't have to worry that I would not have it in time. The alterations went smoothly and they did a beautiful Job on my. beading. I will go back and would highly recommend. They also have late hours !!! Read less
Services Used: Dress & Attire
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Ashley
Wedding:
8/3/2013
4.9/5.0
Found my perfect dress at Volle's after shopping at many different places around the Chicagoland area. Kacie was awesome and made the experience of finding THE dress wonderful for my sister, my mother and I. After telling her what I was looking for she brought in 3 dresses, each one exactly what I wanted and the first one I tried on was the one. She somehow knew what I was looking for! I like how I didn't have to sift thru thousands of dresses because that is overwhelming. I like how they just picked out what you described. During my measurements, the owner even came in and was very, very nice. I was so happy to have finally found the dress and Volle's Bridal Boutique was so helpful. During my fittings, the ladies were always very accommodating. For example, My grandma came to my 1st fitting and couldn't walk up the stairs so they allowed us to use the downstairs dressing room with no problem. Even though Volle's was a far drive for me, they were totally worth it.
Found my perfect dress at Volle's after shopping at many different places around the Chicagoland area. Kacie was awesome Read more...
Found my perfect dress at Volle's after shopping at many different places around the Chicagoland area. Kacie was awesome and made the experience of finding THE dress wonderful for my sister, my mother and I. After telling her what I was looking for she brought in 3 dresses, each one exactly what I wanted and the first one I tried on was the one. She somehow knew what I was looking for! I like how I didn't have to sift thru thousands of dresses because that is overwhelming. I like how they just picked out what you described. During my measurements, the owner even came in and was very, very nice. I was so happy to have finally found the dress and Volle's Bridal Boutique was so helpful. During my fittings, the ladies were always very accommodating. For example, My grandma came to my 1st fitting and couldn't walk up the stairs so they allowed us to use the downstairs dressing room with no problem. Even though Volle's was a far drive for me, they were totally worth it. Read less
Services Used: Dress & Attire
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HotstuffHoward07
Wedding:
5/19/2012
4.9/5.0
My trip to Volles Bridal was and absolutely wonderful experience. 27 years ago my mother and grandmother took a trip to Volles to purchase my mothers wedding dress. According, to my mother Volles has remained the same personable and quaint place it has always been. The staff are highly knowledgable, offer great adivce, are responsive to ones needs, and strongly value each brides individual personalities and styles. I knew exactly what I was looking when I first arrive at Volles. I showed the staff some pictures of what I was looking for and they came back with many dresses like I had imagined in my mind. Lets just say it only took me 1 hour to make my final decision! My wedding is in two months, and I know I am going to look stunning because I was dressed by Volles.
My trip to Volles Bridal was and absolutely wonderful experience. 27 years ago my mother and grandmother took a trip to Read more...
My trip to Volles Bridal was and absolutely wonderful experience. 27 years ago my mother and grandmother took a trip to Volles to purchase my mothers wedding dress. According, to my mother Volles has remained the same personable and quaint place it has always been. The staff are highly knowledgable, offer great adivce, are responsive to ones needs, and strongly value each brides individual personalities and styles. I knew exactly what I was looking when I first arrive at Volles. I showed the staff some pictures of what I was looking for and they came back with many dresses like I had imagined in my mind. Lets just say it only took me 1 hour to make my final decision! My wedding is in two months, and I know I am going to look stunning because I was dressed by Volles. Read less
Services Used: Dress & Attire
Volles Bridal Boutique responded with the following comments:

Thank You so very much for writing this wonderful review of Volles.
We will read this at our weekly staff meeting for all to enjoy. I will be taking a copy to our founders home, Volle, who becomes 90 years young this Septmeber. Volle has personally touched over 50,000 brides since 1970 and still daily visits the store to meet new customers. It has been a honor to serve your needs during your visit with us. Please share photos from your day with all of us at Volles. Hugs to You
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TiffanyParotto
Wedding:
10/21/2011
4.9/5.0
Volles is by far the best possible place to get your wedding dress! I know at least 5 brides who have found the perfect dress at volles. They are pleasant and make you feel important and have more variety than it seems. Their staff is dedicated to helping you find a winner, and my dress was positively perfect for my wedding. Great place. Highly recommended.
Volles is by far the best possible place to get your wedding dress! I know at least 5 brides who have found the perfect Read more...
Volles is by far the best possible place to get your wedding dress! I know at least 5 brides who have found the perfect dress at volles. They are pleasant and make you feel important and have more variety than it seems. Their staff is dedicated to helping you find a winner, and my dress was positively perfect for my wedding. Great place. Highly recommended. Read less
Services Used: Dress & Attire
Volles Bridal Boutique responded with the following comments:

Tiffany,
We were honored to assist you with this blessed moment in your life. Your description of our services, and kinds words about members of our dedicated staff will be enjoyed by the all here at Volles.
May the special times while in our care always keep you thinking of us.
Wishing you health, and happiness,
Volles Bridal Boutique
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PaulineW
Wedding:
1/16/2010
4.9/5.0
I absoultlly loved my dress. The entire staff at Volles were just a pleasure to work with. When they said my dress would be ready it was. Never had to call a second time.
I absoultlly loved my dress. The entire staff at Volles were just a pleasure to work with. When they said my dress would Read more...
I absoultlly loved my dress. The entire staff at Volles were just a pleasure to work with. When they said my dress would be ready it was. Never had to call a second time. Read less
Services Used: Dress & Attire
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asmith1980
Wedding:
7/25/2009
4.9/5.0
I want to thank the wonderful staff at Volle's for finding and perfecting my gorgeous wedding gown when I visited the store last July with my mother and maid of honor. I simply knew I would find the right gown there. You were so welcoming and truly listening to my ideas. I really appreciated the special attention you gave which is probably just standard practice for you, however, a cut above most. I have been telling every girlfriend I have to visit Volle's when it is her turn. Thank you for a pleasant experience and a memorable wedding day!
I want to thank the wonderful staff at Volle's for finding and perfecting my gorgeous wedding gown when I visited the Read more...
I want to thank the wonderful staff at Volle's for finding and perfecting my gorgeous wedding gown when I visited the store last July with my mother and maid of honor. I simply knew I would find the right gown there. You were so welcoming and truly listening to my ideas. I really appreciated the special attention you gave which is probably just standard practice for you, however, a cut above most. I have been telling every girlfriend I have to visit Volle's when it is her turn. Thank you for a pleasant experience and a memorable wedding day! Read less
Services Used: Dress & Attire
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Susan
Wedding:
6/28/2014
4.8/5.0
I just said "yes to my dress" yesterday and was so lucky to have Pamela and Deanna work with me to help get the whole look together. I visited a total of three times before I said "yes" and Deanna never made me feel like I was wasting her time and allowed me to re-visit dresses and try new ones on with every visit. They ordered gowns for me that normally weren't in stock and gave me as much time as I needed to make a decision. No follow up calls pushing me along to get the sale, they let me do everything at my own pace. I'm looking forward to seeing my dress when it arrives and getting to work with the alterations department for the perfect fit. Thank you Deanna and Pamela!
I just said "yes to my dress" yesterday and was so lucky to have Pamela and Deanna work with me to help get the whole look Read more...
I just said "yes to my dress" yesterday and was so lucky to have Pamela and Deanna work with me to help get the whole look together. I visited a total of three times before I said "yes" and Deanna never made me feel like I was wasting her time and allowed me to re-visit dresses and try new ones on with every visit. They ordered gowns for me that normally weren't in stock and gave me as much time as I needed to make a decision. No follow up calls pushing me along to get the sale, they let me do everything at my own pace. I'm looking forward to seeing my dress when it arrives and getting to work with the alterations department for the perfect fit. Thank you Deanna and Pamela! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
4.8/5.0
I bought my wedding dress and veil at Volles. They were so much more reasonably priced than other boutiques I had gone to. I tried on a similar dress at another boutique and it was half the price at Volles. Also the alterations department is fabulous! I had 4 fittings because the seamstress was determined to get the top of my dress just perfect - the beading on my dress make it difficult to alter the top so it took longer than it usually would. They factored this in when ordered my dress and made sure I had enough time for all the fittings before my wedding day.
I bought my wedding dress and veil at Volles. They were so much more reasonably priced than other boutiques I had gone to. Read more...
I bought my wedding dress and veil at Volles. They were so much more reasonably priced than other boutiques I had gone to. I tried on a similar dress at another boutique and it was half the price at Volles. Also the alterations department is fabulous! I had 4 fittings because the seamstress was determined to get the top of my dress just perfect - the beading on my dress make it difficult to alter the top so it took longer than it usually would. They factored this in when ordered my dress and made sure I had enough time for all the fittings before my wedding day. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
4.8/5.0
Volle's was a great place where I found my dress. I went to a trunk sale there for Casablanca and the fit was perfect for me. I had a really nice sales girl there who was very attentive and helpful in finding dresses and trying stuff on. I got my dress really early back in February and my dress came in in early October. I was so excited cause I thought it wasn't going to come in till February. I had modifications made to the dress. I added straps and a sweetheart neckline. When I order the dress the designer put in these modification for me and it turned out great. They match the beading on the dress to the neckline and finished it off and the straps turned out great with lace from the dress. Also got my vale there!

The only iffyness is I moved after I bought my dress and when they told me it came in the girl I talked to first was not very accommodating about scheduling a time on a weekend to try my first fitting. She was sort of snutty and was like that's just how it is. So I called again and got someone different who immediately understood my traveling circumstance and got me an appointment right away on a Saturday. I was very appreciative. Doesn't hurt to ask question and call back! But overall they were great!

Didn't get alterations there cause I didn't need any beside the straps. I'll take that to someone I know to alter.
Volle's was a great place where I found my dress. I went to a trunk sale there for Casablanca and the fit was perfect for Read more...
Volle's was a great place where I found my dress. I went to a trunk sale there for Casablanca and the fit was perfect for me. I had a really nice sales girl there who was very attentive and helpful in finding dresses and trying stuff on. I got my dress really early back in February and my dress came in in early October. I was so excited cause I thought it wasn't going to come in till February. I had modifications made to the dress. I added straps and a sweetheart neckline. When I order the dress the designer put in these modification for me and it turned out great. They match the beading on the dress to the neckline and finished it off and the straps turned out great with lace from the dress. Also got my vale there!

The only iffyness is I moved after I bought my dress and when they told me it came in the girl I talked to first was not very accommodating about scheduling a time on a weekend to try my first fitting. She was sort of snutty and was like that's just how it is. So I called again and got someone different who immediately understood my traveling circumstance and got me an appointment right away on a Saturday. I was very appreciative. Doesn't hurt to ask question and call back! But overall they were great!

Didn't get alterations there cause I didn't need any beside the straps. I'll take that to someone I know to alter. Read less
Services Used: Dress & Attire
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Diana
Wedding:
6/23/2012
4.8/5.0
I only looked a few places for a dress, but found mine at Volle's right away. Staff was very helpful. They had a wide range of dresses in all price ranges. I did have to go back for 3+ fittings, and several times they had booked too many people at once and I'd have to wait over a half hour for a room to be available. Other than that, they did a great job. The dress fit very well in the end and it was perfect!
I only looked a few places for a dress, but found mine at Volle's right away. Staff was very helpful. They had a wide Read more...
I only looked a few places for a dress, but found mine at Volle's right away. Staff was very helpful. They had a wide range of dresses in all price ranges. I did have to go back for 3+ fittings, and several times they had booked too many people at once and I'd have to wait over a half hour for a room to be available. Other than that, they did a great job. The dress fit very well in the end and it was perfect! Read less
Services Used: Dress & Attire
Volles Bridal Boutique responded with the following comments:

Diana,

We were honored to assist you on the journey to the alter. Thank you so very much with your business and your trust in our family business est. 1970. May your marriage be blessed forever.
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es818
Wedding:
7/9/2011
4.8/5.0
I found Volle's when they were having a trunk show for Maggie Sottero whose style I really liked. I got a great deal since my dress was a discontinued model and I bought the sample. Because of that I was able to get a gorgeous dress and alterations all for within the budget I originally set out for myself. The alterations team did a great job--it fit me like a glove--never needed a resize. They weren't able to get all of the pock marks out of the dress, but it was a risk of using a sample. However, that didn't detract from the overall beauty of the dress and won't show up in pictures. I love my dress and only wish I had more opportunities to wear it again.
I found Volle's when they were having a trunk show for Maggie Sottero whose style I really liked. I got a great deal since Read more...
I found Volle's when they were having a trunk show for Maggie Sottero whose style I really liked. I got a great deal since my dress was a discontinued model and I bought the sample. Because of that I was able to get a gorgeous dress and alterations all for within the budget I originally set out for myself. The alterations team did a great job--it fit me like a glove--never needed a resize. They weren't able to get all of the pock marks out of the dress, but it was a risk of using a sample. However, that didn't detract from the overall beauty of the dress and won't show up in pictures. I love my dress and only wish I had more opportunities to wear it again. Read less
Services Used: Dress & Attire
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fathom47
Wedding:
9/5/2010
4.8/5.0
My dress turned out beautifully and the seamstress was amazing! There were a few communication issues, but the end result was fine!!
My dress turned out beautifully and the seamstress was amazing! There were a few communication issues, but the end result Read more...
My dress turned out beautifully and the seamstress was amazing! There were a few communication issues, but the end result was fine!! Read less
Services Used: Dress & Attire
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Jessie
Wedding:
3/27/2010
4.8/5.0
I live in Phoenix, but bought my dress at Volle's, while visiting my family in Illinois. They had a huge selection of dresses and veils, both of which I purchased here, after trying on way too many. I loved the atmosphere of their boutique and the helpfulness of the staff.

When the dress came in and it was time for my fitting, I came back to Illinois and they were extremely flexible with getting my alterations and bustle finished in one day, since I was in from another state. I appreciated their flexibility so much and could not be happier with the gown I brought home!
I live in Phoenix, but bought my dress at Volle's, while visiting my family in Illinois. They had a huge selection of Read more...
I live in Phoenix, but bought my dress at Volle's, while visiting my family in Illinois. They had a huge selection of dresses and veils, both of which I purchased here, after trying on way too many. I loved the atmosphere of their boutique and the helpfulness of the staff.

When the dress came in and it was time for my fitting, I came back to Illinois and they were extremely flexible with getting my alterations and bustle finished in one day, since I was in from another state. I appreciated their flexibility so much and could not be happier with the gown I brought home! Read less
Services Used: Dress & Attire
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christapreu
Wedding:
10/18/2008
4.8/5.0
LOVED working with Volle's! My saleswoman on my initial visit (I believe her name was Alice) was outstanding. She hit the nail on the head with everything. I came into the shop with a very clear picture of what I wanted, and left purchasing something completely different and I couldn't be happier about it. My dress was perfect. I also used them for my alterations and never had any problems (I lost 45 pounds after ordering my dress so they really had their work cut out for them!). The only reason I didn't mark a full five stars on professionalism was one small thing - I went in for my second fitting at the scheduled time, was sent upstairs and still waited almost 20 minutes. I saw the receptionist call to let them know I arrived but they said no one called. A small thing, but something that stuck out to me....
LOVED working with Volle's! My saleswoman on my initial visit (I believe her name was Alice) was outstanding. She hit the Read more...
LOVED working with Volle's! My saleswoman on my initial visit (I believe her name was Alice) was outstanding. She hit the nail on the head with everything. I came into the shop with a very clear picture of what I wanted, and left purchasing something completely different and I couldn't be happier about it. My dress was perfect. I also used them for my alterations and never had any problems (I lost 45 pounds after ordering my dress so they really had their work cut out for them!). The only reason I didn't mark a full five stars on professionalism was one small thing - I went in for my second fitting at the scheduled time, was sent upstairs and still waited almost 20 minutes. I saw the receptionist call to let them know I arrived but they said no one called. A small thing, but something that stuck out to me.... Read less
Services Used: Dress & Attire
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jen
Wedding:
8/2/2008
4.8/5.0
Volles was great. I had shopped at lots of places and didn't fall in love with a dress until Volles. My now mother-in-law brought me to Volles when I was visiting my husband's family. I described what I was looking for and the sales woman went and pulled several dresses. I didn't think I'd like first one she had me try on but as soon as I had it on, I knew it was the perfect dress. I bought it that day. When I got back from shopping, my husband thought I was crazy for buying the dress so quickly. It was nearly a year and a half before the wedding but I never thought twice about it and when he finally saw it, he loved it too. I live in and was getting married in DC but they were pretty good about working in my fittings when I was in Chicago instead of the typical fitting schedule.
Volles was great. I had shopped at lots of places and didn't fall in love with a dress until Volles. My now mother-in-law Read more...
Volles was great. I had shopped at lots of places and didn't fall in love with a dress until Volles. My now mother-in-law brought me to Volles when I was visiting my husband's family. I described what I was looking for and the sales woman went and pulled several dresses. I didn't think I'd like first one she had me try on but as soon as I had it on, I knew it was the perfect dress. I bought it that day. When I got back from shopping, my husband thought I was crazy for buying the dress so quickly. It was nearly a year and a half before the wedding but I never thought twice about it and when he finally saw it, he loved it too. I live in and was getting married in DC but they were pretty good about working in my fittings when I was in Chicago instead of the typical fitting schedule. Read less
Services Used: Dress & Attire
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Aug07Bride
Wedding:
8/26/2007
4.8/5.0
My dress was beautiful- I felt like a bride from the moment that I walked into Volle's. They were very accomdating with my alterations.
My dress was beautiful- I felt like a bride from the moment that I walked into Volle's. They were very accomdating with my Read more...
My dress was beautiful- I felt like a bride from the moment that I walked into Volle's. They were very accomdating with my alterations. Read less
Services Used: Dress & Attire
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Amanda
Wedding:
5/31/2014
4.7/5.0
I had a great experience with Volles. The staff there is friendly. Every time I was went in for an appointment, the owner was usually around helping out, which was nice to see. She also was very nice and pleasant to work with. The alterations department is just amazing and were able to do all of the changes that I had requested. My wedding dress was just perfect and I had many compliments!
I had a great experience with Volles. The staff there is friendly. Every time I was went in for an appointment, the owner Read more...
I had a great experience with Volles. The staff there is friendly. Every time I was went in for an appointment, the owner was usually around helping out, which was nice to see. She also was very nice and pleasant to work with. The alterations department is just amazing and were able to do all of the changes that I had requested. My wedding dress was just perfect and I had many compliments! Read less
Services Used: Dress & Attire
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Suzanne
Wedding:
1/11/2014
4.7/5.0
Everyone was really helpful and I loved my dress, however the tag cut my back and left a scar :/... Worth it though since I looked fantastic! I was a little sad the alterations didn't turn out exactly how I'd imagined, but I also don't weigh 105 pounds so I'm sure that's partially the problem! I loved Volles overall and would recommend it to any future brides!
Everyone was really helpful and I loved my dress, however the tag cut my back and left a scar :/... Worth it though since Read more...
Everyone was really helpful and I loved my dress, however the tag cut my back and left a scar :/... Worth it though since I looked fantastic! I was a little sad the alterations didn't turn out exactly how I'd imagined, but I also don't weigh 105 pounds so I'm sure that's partially the problem! I loved Volles overall and would recommend it to any future brides! Read less
Services Used: Dress & Attire
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Mary
Wedding:
9/7/2013
4.7/5.0
Our morning at Volles couldn't have gone any better! Pamela, our bridal consultant, went out of her way to make my daughter feel like a bride. She got a feel for what my daughter was looking for and was so familiar with the inventory, that she selected the perfect gowns for my daughter to try on. Pamela also offered other options/styles, similar to my daughter's taste, just to let my daughter be completely comfortable with the silhouette she was choosing. We never felt rushed or pressured to make a decision, although my daughter did say "yes to a dress". The entire experience was remarkable. A huge thank you to Pamela and the entire staff at Volles. They are truly caring professionals who strive to make this a special day for the bride to be. We had been to a couple other bridal salons, and they pale in comparison to the treatment we received at Volles.
Our morning at Volles couldn't have gone any better! Pamela, our bridal consultant, went out of her way to make my Read more...
Our morning at Volles couldn't have gone any better! Pamela, our bridal consultant, went out of her way to make my daughter feel like a bride. She got a feel for what my daughter was looking for and was so familiar with the inventory, that she selected the perfect gowns for my daughter to try on. Pamela also offered other options/styles, similar to my daughter's taste, just to let my daughter be completely comfortable with the silhouette she was choosing. We never felt rushed or pressured to make a decision, although my daughter did say "yes to a dress". The entire experience was remarkable. A huge thank you to Pamela and the entire staff at Volles. They are truly caring professionals who strive to make this a special day for the bride to be. We had been to a couple other bridal salons, and they pale in comparison to the treatment we received at Volles. Read less
Services Used: Dress & Attire
Volles Bridal Boutique responded with the following comments:

Your kind words of praise touched our entire staff this morning at our sales meeting. WE all felt the Tears of Joy you experience when you said, "YES TO THE DRESS", alongside of our antique stairway. Your journey to your wedding day will be guided by the entire seasoned staff of our boutique. Thank You so much for your trust in the dedicated staff who make Volles of Lake Zurich so special. Deanna (dedicated to our customers since 1978)
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Aimee
Wedding:
7/4/2013
4.7/5.0
Loved my dress, and my seamstress (Theresa) was fabulous; her work was perfect! There were some issues with scheduling (times were not recorded correctly), so I would definitely make sure you receive a confirmation prior to your appointment. Overall, I had a wonderful experience at Volle's, and I would recommend Volle's to anyone!
Loved my dress, and my seamstress (Theresa) was fabulous; her work was perfect! There were some issues with scheduling Read more...
Loved my dress, and my seamstress (Theresa) was fabulous; her work was perfect! There were some issues with scheduling (times were not recorded correctly), so I would definitely make sure you receive a confirmation prior to your appointment. Overall, I had a wonderful experience at Volle's, and I would recommend Volle's to anyone! Read less
Services Used: Dress & Attire
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Katrina
Wedding:
7/12/2008
4.7/5.0
The employees at Volle's were wonderful. I went to many different stores to find a dress and the service at Volle's was a step above others. Everyone was very helpful and patient throughout the whole process. The alterations on my dress turned out wonderfully and many people said my dress looked like it was made just for me. The only difficulty was that the alterations department wasn't open every day and not Saturdays which made booking alterations a little tricky. I also purchased my bridesmaids dresses there and once again it went great. We were there for many hours trying to make decisions and I never once felt rushed, compared to other stores. We also had some major alterations done on the dresses and Theresa did a great job with the changes. I felt very confident with Volle's and never worried about my dress coming in on time, or things being correct. Being able to feel that way was very important during all the stresses that planning a wedding can bring.
The employees at Volle's were wonderful. I went to many different stores to find a dress and the service at Volle's was a Read more...
The employees at Volle's were wonderful. I went to many different stores to find a dress and the service at Volle's was a step above others. Everyone was very helpful and patient throughout the whole process. The alterations on my dress turned out wonderfully and many people said my dress looked like it was made just for me. The only difficulty was that the alterations department wasn't open every day and not Saturdays which made booking alterations a little tricky. I also purchased my bridesmaids dresses there and once again it went great. We were there for many hours trying to make decisions and I never once felt rushed, compared to other stores. We also had some major alterations done on the dresses and Theresa did a great job with the changes. I felt very confident with Volle's and never worried about my dress coming in on time, or things being correct. Being able to feel that way was very important during all the stresses that planning a wedding can bring. Read less
Services Used: Dress & Attire
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Charlene
Wedding:
6/14/2014
4.6/5.0
I loved going to Volle's when trying on bridal gowns. They had such special attention to detail which I really appreciated since I work in the retail industry myself! I had an idea of what I wanted and right away Pamela came back with some beautiful gowns that looked like what I had pictured in my head. It was a great experience. When you are trying on gowns, bring a small group if you are shy to change in front of people - you will be doing it in front of them.
I gave them only 4/5 stars for responsiveness and flexibility only because I was planning my wedding out of state, and there were a few times when I would have to call many times about when my dress was arriving at the store, and to schedule appointments. Flexibility was an issue since I could only do Saturdays for fittings, etc since I lived out of the area and they only do one Saturday a month for fittings and the rest are during the weekdays.
Otherwise, they are wonderful and really cater to your needs as a bride! Also, since I purchased my dress there, we got discounts on bridesmaids dresses and tuxes for the men! (My bridal party really liked that!). Highly recommend them.
I loved going to Volle's when trying on bridal gowns. They had such special attention to detail which I really appreciated Read more...
I loved going to Volle's when trying on bridal gowns. They had such special attention to detail which I really appreciated since I work in the retail industry myself! I had an idea of what I wanted and right away Pamela came back with some beautiful gowns that looked like what I had pictured in my head. It was a great experience. When you are trying on gowns, bring a small group if you are shy to change in front of people - you will be doing it in front of them.
I gave them only 4/5 stars for responsiveness and flexibility only because I was planning my wedding out of state, and there were a few times when I would have to call many times about when my dress was arriving at the store, and to schedule appointments. Flexibility was an issue since I could only do Saturdays for fittings, etc since I lived out of the area and they only do one Saturday a month for fittings and the rest are during the weekdays.
Otherwise, they are wonderful and really cater to your needs as a bride! Also, since I purchased my dress there, we got discounts on bridesmaids dresses and tuxes for the men! (My bridal party really liked that!). Highly recommend them. Read less
Services Used: Dress & Attire
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Roberta
Wedding:
12/31/2013
4.6/5.0
I bought my wedding gown from Volles and had my alterations done there. They have a large selection of gowns and the stylist work with what you want and bring you several options. I liked that they add the alteration cost into the wedding gown when you purchase so there is less to worry about later, which helps as you get closer to the wedding! The alterations were done well,but i didn't like how my bussel was. I didnt really think about how i wanted it to be done, but would suggest you discuss with your seamstress.
I bought my wedding gown from Volles and had my alterations done there. They have a large selection of gowns and the Read more...
I bought my wedding gown from Volles and had my alterations done there. They have a large selection of gowns and the stylist work with what you want and bring you several options. I liked that they add the alteration cost into the wedding gown when you purchase so there is less to worry about later, which helps as you get closer to the wedding! The alterations were done well,but i didn't like how my bussel was. I didnt really think about how i wanted it to be done, but would suggest you discuss with your seamstress. Read less
Services Used: Dress & Attire
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Kylie
Wedding:
5/26/2012
4.6/5.0
Thank you Pamela for everything... you went above and beyond the call when the designer of my daughters bridemaid dresses decided to disconnect it out of the blue. You got him to make 5 more then stop. Volles is a very cute location and makes the brides feel special and NOT a cattle call like the large dress vendors like Davids.
Thank you Pamela for everything... you went above and beyond the call when the designer of my daughters bridemaid dresses Read more...
Thank you Pamela for everything... you went above and beyond the call when the designer of my daughters bridemaid dresses decided to disconnect it out of the blue. You got him to make 5 more then stop. Volles is a very cute location and makes the brides feel special and NOT a cattle call like the large dress vendors like Davids. Read less
Services Used: Dress & Attire
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Amy
Wedding:
10/8/2011
4.6/5.0
I purchased both my wedding dress and all the bridesmaid dresses here. From day 1 they were great in helping me find my wedding dress and veil. I loved the service and thought I got great treatment. I do feel th alteration and "extra" fees are a bit much. I barely got anything done in alterations except the bustle. I guess that's just the price you pay now. The bridesmaid discount was nice but they still kill you in alteration fees. One of my bridesmaids went in to get her bra added to the dress and came out with $75 of "must have" alterations. A bit much if you ask me. The free steaming was a hit, finally something free! I had one bridesmaid who was measured wrong and had to have her dress re-ordered. Definitely their mistake as it was inches off. Too drastic for a weight loss. I would still recommend them and use them again. Great service and professionalism. Just have them double check their measurements.
I purchased both my wedding dress and all the bridesmaid dresses here. From day 1 they were great in helping me find my Read more...
I purchased both my wedding dress and all the bridesmaid dresses here. From day 1 they were great in helping me find my wedding dress and veil. I loved the service and thought I got great treatment. I do feel th alteration and "extra" fees are a bit much. I barely got anything done in alterations except the bustle. I guess that's just the price you pay now. The bridesmaid discount was nice but they still kill you in alteration fees. One of my bridesmaids went in to get her bra added to the dress and came out with $75 of "must have" alterations. A bit much if you ask me. The free steaming was a hit, finally something free! I had one bridesmaid who was measured wrong and had to have her dress re-ordered. Definitely their mistake as it was inches off. Too drastic for a weight loss. I would still recommend them and use them again. Great service and professionalism. Just have them double check their measurements. Read less
Services Used: Dress & Attire
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NSchaefer
Wedding:
7/1/2011
4.6/5.0
wonderful store-with a ton of variety, staff is very helpful. Only issue is expect to wait it seems like they are always running behind.
wonderful store-with a ton of variety, staff is very helpful. Only issue is expect to wait it seems like they are always Read more...
wonderful store-with a ton of variety, staff is very helpful. Only issue is expect to wait it seems like they are always running behind. Read less
Services Used: Dress & Attire
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Riley
Wedding:
1/4/2010
4.6/5.0
We got the dress of her from Volles Bridal Boutique, and overall the service they had was definitely good. The dress turned out very beautiful, and in all we were both pleased.
We got the dress of her from Volles Bridal Boutique, and overall the service they had was definitely good. The dress Read more...
We got the dress of her from Volles Bridal Boutique, and overall the service they had was definitely good. The dress turned out very beautiful, and in all we were both pleased. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
4.5/5.0
Loved my dress! Thought I was getting a deal by a family member knowing the owner, however there was no deals made. You will pay full price here. But you get quality dresses!
Loved my dress! Thought I was getting a deal by a family member knowing the owner, however there was no deals made. You Read more...
Loved my dress! Thought I was getting a deal by a family member knowing the owner, however there was no deals made. You will pay full price here. But you get quality dresses! Read less
Services Used: Dress & Attire
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Beth
Wedding:
6/10/2012
4.5/5.0
Volle's Bridal was a "boutique" shop with reasonable prices on the bridal gowns. Every sales person was very friendly and very willing to give honest opinions. I was also allowed to take my time in trying on the gowns, even if it was past my appointment time.

Overall, I'm very happy with Volle's! It's such a lovely shop, with a broad of gown selection in a lot of price points! No wonder they have been in business for so long :)

Alterations were a little more pricey than a stand-alone tailor shop. However, they really take time to make sure the gown fits (3 alteration appointments)! It felt good to have everything done at one shop and not have to tote the dress around from store to store.

I feel the bridesmaids and mothers dresses had a lot of selection, but everything cost too much to ask my bridal party to spend (starts at $250, average seemed to be about $350).
Volle's Bridal was a "boutique" shop with reasonable prices on the bridal gowns. Every sales person was very friendly and Read more...
Volle's Bridal was a "boutique" shop with reasonable prices on the bridal gowns. Every sales person was very friendly and very willing to give honest opinions. I was also allowed to take my time in trying on the gowns, even if it was past my appointment time.

Overall, I'm very happy with Volle's! It's such a lovely shop, with a broad of gown selection in a lot of price points! No wonder they have been in business for so long :)

Alterations were a little more pricey than a stand-alone tailor shop. However, they really take time to make sure the gown fits (3 alteration appointments)! It felt good to have everything done at one shop and not have to tote the dress around from store to store.

I feel the bridesmaids and mothers dresses had a lot of selection, but everything cost too much to ask my bridal party to spend (starts at $250, average seemed to be about $350). Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
4.5/5.0
I had a very positive experience with Volle's. It was quite far being in Lake Zurich and having to drive in from Chicago, but overall I think it was worth it (cheaper tax!). I was a bit scared after hearing horror stories on the Internet about the experiences of other brides, (dresses coming in late, looking worn etc. etc.,) but thankfully none of that happened to me. My dress fit me perfectly. They also offered to steam for free the veil I borrowed from my friend which was a big help. One less thing to worry about is a blessing for a bride. The staff was all very friendly and personable, from the staff that answered the phones, to the salespeople and especially the seamstress. The only issue we had was trying to bustle the dress - I don't know if it was us and being a bit inexperienced??? - but we all thought it could have been marked a little more clearly. I hear some dresses are color coded? Anyway I had 3 or 4 girls under my dress trying to figure why the numbering wasn't working quite right and we all double and triple checked the pairing of the numbers, but I guess I hear that happens to a lot of brides. In all, I would highly recommend Volle's.
I had a very positive experience with Volle's. It was quite far being in Lake Zurich and having to drive in from Chicago, Read more...
I had a very positive experience with Volle's. It was quite far being in Lake Zurich and having to drive in from Chicago, but overall I think it was worth it (cheaper tax!). I was a bit scared after hearing horror stories on the Internet about the experiences of other brides, (dresses coming in late, looking worn etc. etc.,) but thankfully none of that happened to me. My dress fit me perfectly. They also offered to steam for free the veil I borrowed from my friend which was a big help. One less thing to worry about is a blessing for a bride. The staff was all very friendly and personable, from the staff that answered the phones, to the salespeople and especially the seamstress. The only issue we had was trying to bustle the dress - I don't know if it was us and being a bit inexperienced??? - but we all thought it could have been marked a little more clearly. I hear some dresses are color coded? Anyway I had 3 or 4 girls under my dress trying to figure why the numbering wasn't working quite right and we all double and triple checked the pairing of the numbers, but I guess I hear that happens to a lot of brides. In all, I would highly recommend Volle's. Read less
Services Used: Dress & Attire
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Photo Book
Wedding:
6/27/2009
4.4/5.0
I had a very positive experience with Volle's. It was quite far being in Lake Zurich and having to drive in from Chicago, but overall I think it was worth it (cheaper tax!). I was a bit scared after hearing horror stories on the Internet about the experiences of other brides, (dresses coming in late, looking worn etc. etc.,) but thankfully none of that happened to me. My dress fit me perfectly. They also offered to steam for free the veil I borrowed from my friend which was a big help. One less thing to worry about is a blessing for a bride. The staff was all very friendly and personable, from the staff that answered the phones, to the salespeople and especially the seamstress. The only issue we had was trying to bustle the dress - I don't know if it was us and being a bit inexperienced??? - but we all thought it could have been marked a little more clearly. I hear some dresses are color coded? Anyway I had 3 or 4 girls under my dress trying to figure why the numbering wasn't working quite right and we all double and triple checked the pairing of the numbers, but I guess I hear that happens to a lot of brides. In all, I would highly recommend Volle's.
I had a very positive experience with Volle's. It was quite far being in Lake Zurich and having to drive in from Chicago, Read more...
I had a very positive experience with Volle's. It was quite far being in Lake Zurich and having to drive in from Chicago, but overall I think it was worth it (cheaper tax!). I was a bit scared after hearing horror stories on the Internet about the experiences of other brides, (dresses coming in late, looking worn etc. etc.,) but thankfully none of that happened to me. My dress fit me perfectly. They also offered to steam for free the veil I borrowed from my friend which was a big help. One less thing to worry about is a blessing for a bride. The staff was all very friendly and personable, from the staff that answered the phones, to the salespeople and especially the seamstress. The only issue we had was trying to bustle the dress - I don't know if it was us and being a bit inexperienced??? - but we all thought it could have been marked a little more clearly. I hear some dresses are color coded? Anyway I had 3 or 4 girls under my dress trying to figure why the numbering wasn't working quite right and we all double and triple checked the pairing of the numbers, but I guess I hear that happens to a lot of brides. In all, I would highly recommend Volle's. Read less
Services Used: Dress & Attire
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Kristin
Wedding:
7/6/2007
4.4/5.0
Great to work with. Did a wonderful job on my dress. They carry wedding dresses that are on the more expensive side.
Great to work with. Did a wonderful job on my dress. They carry wedding dresses that are on the more expensive side.
Great to work with. Did a wonderful job on my dress. They carry wedding dresses that are on the more expensive side. Read less
Services Used: Dress & Attire
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Erin
Wedding:
5/6/2007
4.4/5.0
They ordered a dress for me that I had found at another store. I wanted to order from them because of their great reputation and I just did not like the woman at the other stores I had gone to. Volles was able to get me a competitive price on the dress. They did not carry my bridesmaid dresses though so I had to go elsewhere for those but it worked out ok. Alterations woman was amazing, got it fit to me like a glove in ONE TRY!
They ordered a dress for me that I had found at another store. I wanted to order from them because of their great Read more...
They ordered a dress for me that I had found at another store. I wanted to order from them because of their great reputation and I just did not like the woman at the other stores I had gone to. Volles was able to get me a competitive price on the dress. They did not carry my bridesmaid dresses though so I had to go elsewhere for those but it worked out ok. Alterations woman was amazing, got it fit to me like a glove in ONE TRY! Read less
Services Used: Dress & Attire
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LucyGoosey81
Wedding:
11/6/2004
4.4/5.0
Volle's made my gown buying experience truly amazing. I told them what I wanted and three dresses later, they found it...but it was better than I ever could have imagined!!! The prices are great for couture gowns and they custom made my dress to fit what I wanted.

I also used Volle's for my bridesmaids, and while the dress we picked was gorgeous, they did not treat my bridesmaids in the same manner they treated me. When my girls had problems, I would have to call to fix them, but as soon as I did, the situations were rectified.
Volle's made my gown buying experience truly amazing. I told them what I wanted and three dresses later, they found Read more...
Volle's made my gown buying experience truly amazing. I told them what I wanted and three dresses later, they found it...but it was better than I ever could have imagined!!! The prices are great for couture gowns and they custom made my dress to fit what I wanted.

I also used Volle's for my bridesmaids, and while the dress we picked was gorgeous, they did not treat my bridesmaids in the same manner they treated me. When my girls had problems, I would have to call to fix them, but as soon as I did, the situations were rectified. Read less
Services Used: Dress & Attire
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Laur
Wedding:
6/13/2008
4.3/5.0
I went into Volle's with the expectation of just perusing...trying to figure out what's out there. I described the type of wedding I was having and within 10 minutes, my assigned consultant had picked out 7 dresses for me. The second one
I tried on I ended up buying...we all agreed it was the dress that looked best on me. They also had excellent recommendations as far as accessorizing. I did not buy accessorizes there because they were pricey but I still appreciated the recommendation.

When my dress came in, I was only notified by mail...a little disappointing but nonetheless, it was a great experience.
I went into Volle's with the expectation of just perusing...trying to figure out what's out there. I described the type of Read more...
I went into Volle's with the expectation of just perusing...trying to figure out what's out there. I described the type of wedding I was having and within 10 minutes, my assigned consultant had picked out 7 dresses for me. The second one
I tried on I ended up buying...we all agreed it was the dress that looked best on me. They also had excellent recommendations as far as accessorizing. I did not buy accessorizes there because they were pricey but I still appreciated the recommendation.

When my dress came in, I was only notified by mail...a little disappointing but nonetheless, it was a great experience. Read less
Services Used: Dress & Attire
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Lisa
Wedding:
5/1/2004
4.3/5.0
I went into the boutique with some pictures of what I thought would look good on me, sorted in order of which I liked best. The consultant sat down with me and we chatted for about 15 minutes about what the wedding was going to be like, what words I would use to decribe myself and my sense of style, etc. She never wanted to look at the pictures I brought, and I thought - "OH, thinks she knows everything, huh?". Guess which dress she brought out first????????
Unbelievable! I put it on and actually teared up (hokey, but it happened)! It was not a cheap dress, but you know, I felt like an absolute princess that day (if you knew me, that is NOT something I would normally say either...)
I went into the boutique with some pictures of what I thought would look good on me, sorted in order of which I liked Read more...
I went into the boutique with some pictures of what I thought would look good on me, sorted in order of which I liked best. The consultant sat down with me and we chatted for about 15 minutes about what the wedding was going to be like, what words I would use to decribe myself and my sense of style, etc. She never wanted to look at the pictures I brought, and I thought - "OH, thinks she knows everything, huh?". Guess which dress she brought out first????????
Unbelievable! I put it on and actually teared up (hokey, but it happened)! It was not a cheap dress, but you know, I felt like an absolute princess that day (if you knew me, that is NOT something I would normally say either...) Read less
Services Used: Dress & Attire
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IShare2
Wedding:
6/19/2010
4.2/5.0
Volle's was the first bridal/special occasion salon that I went to in search for my wedding dress. When I arrived, I was greeted and calmed by my appointed attendant, Katie. She was awesome! Sweet, friendly, calming, and she listened to what I wanted and what I DIDN'T want. The dresses she brought back for me were all beautiful, and all pretty close to the pictures from magazines that I had brought in. Katie hit the nail on the head. It was amazing that I found my perfect dress on the 3rd try. I booked my appointment on a Friday which was great because I felt like the only person there. They suggest going during the week because it's very busy on Saturday and Sunday. My mom and a couple family members came along and had plenty of room out in the "showcase" area to sit and be comfortable. Katie also offered us a nice discount. It was a great experience.

Now the only reason that I didn't give a "5" for everything is because I had made a special order for little pink flowers to be made (by the owner, who is very nice) and they were not ready by my last fitting (which I was told was due to the business of prom season)... Volle's had a couple months to do this and it was not done in a timely manner, so I just said forget it altogether. The other issue was that the flat alteration fee which is over $300, did NOT include the bustle--this I think is ridiculous since the bustle turned out to be another $175 (how??). I just found this annoying and greedy.

Overall, though, I would absolutely return to Volle's. I had a great experience and I felt like a princess on my wedding day. Very happy!!!
Volle's was the first bridal/special occasion salon that I went to in search for my wedding dress. When I arrived, I was Read more...
Volle's was the first bridal/special occasion salon that I went to in search for my wedding dress. When I arrived, I was greeted and calmed by my appointed attendant, Katie. She was awesome! Sweet, friendly, calming, and she listened to what I wanted and what I DIDN'T want. The dresses she brought back for me were all beautiful, and all pretty close to the pictures from magazines that I had brought in. Katie hit the nail on the head. It was amazing that I found my perfect dress on the 3rd try. I booked my appointment on a Friday which was great because I felt like the only person there. They suggest going during the week because it's very busy on Saturday and Sunday. My mom and a couple family members came along and had plenty of room out in the "showcase" area to sit and be comfortable. Katie also offered us a nice discount. It was a great experience.

Now the only reason that I didn't give a "5" for everything is because I had made a special order for little pink flowers to be made (by the owner, who is very nice) and they were not ready by my last fitting (which I was told was due to the business of prom season)... Volle's had a couple months to do this and it was not done in a timely manner, so I just said forget it altogether. The other issue was that the flat alteration fee which is over $300, did NOT include the bustle--this I think is ridiculous since the bustle turned out to be another $175 (how??). I just found this annoying and greedy.

Overall, though, I would absolutely return to Volle's. I had a great experience and I felt like a princess on my wedding day. Very happy!!! Read less
Services Used: Dress & Attire
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Scarlett
Wedding:
5/29/2011
4.1/5.0
I purchased my wedding dress from Volle's. Overall, I was pretty happy with the service. I went there because they carry many Maggie Sottero dresses and there was one in particular I was looking for. I called ahead and knew they carried it. I only tried on 3 dresses and ended up purchasing the dress I had called about. My only negatives would be that they frequently ran behind on their appointments/fittings and would not mention that when I arrived. I think during my first fitting I waited 15 minutes passed my appointment and at my final fitting I wait 20 minutes passed my schedule appointment. Again, it would have been nice to have been informed that they were running behind. I would recommend them to brides because they did have a wide selection of dresses and their prices were pretty reasonable.
I purchased my wedding dress from Volle's. Overall, I was pretty happy with the service. I went there because they carry Read more...
I purchased my wedding dress from Volle's. Overall, I was pretty happy with the service. I went there because they carry many Maggie Sottero dresses and there was one in particular I was looking for. I called ahead and knew they carried it. I only tried on 3 dresses and ended up purchasing the dress I had called about. My only negatives would be that they frequently ran behind on their appointments/fittings and would not mention that when I arrived. I think during my first fitting I waited 15 minutes passed my appointment and at my final fitting I wait 20 minutes passed my schedule appointment. Again, it would have been nice to have been informed that they were running behind. I would recommend them to brides because they did have a wide selection of dresses and their prices were pretty reasonable. Read less
Services Used: Dress & Attire
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BRIDEOFGAMES
Wedding:
10/19/2002
4.1/5.0
I guess I would recommend them. I felt rushed to get a dress. I had been there so many times and just couldn't decide on one. I never fell in love with one particular dress. At the end, I did feel pressure to just pick one. I didn't have family or friends going with me to help me and I wish they would have done more with a dress better suited for my body style. At the end of the day, they were nice. They honored other requests such as ordering the fabric of my wedding dress so I could get one made for my flowergirl.
I guess I would recommend them. I felt rushed to get a dress. I had been there so many times and just couldn't decide on Read more...
I guess I would recommend them. I felt rushed to get a dress. I had been there so many times and just couldn't decide on one. I never fell in love with one particular dress. At the end, I did feel pressure to just pick one. I didn't have family or friends going with me to help me and I wish they would have done more with a dress better suited for my body style. At the end of the day, they were nice. They honored other requests such as ordering the fabric of my wedding dress so I could get one made for my flowergirl. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
4.0/5.0
Overall a great experience and wonderful alterations staff! At times, I had to be persistent (almost stubborn) about what I wanted (less skirt pouf, modest bust line, etc) or they would have guided me away from my vision but they we were willing to accommodate me once I made myself clear. My advice- don't be afraid to speak up!
Overall a great experience and wonderful alterations staff! At times, I had to be persistent (almost stubborn) about what Read more...
Overall a great experience and wonderful alterations staff! At times, I had to be persistent (almost stubborn) about what I wanted (less skirt pouf, modest bust line, etc) or they would have guided me away from my vision but they we were willing to accommodate me once I made myself clear. My advice- don't be afraid to speak up! Read less
Services Used: Dress & Attire
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Tracy
Wedding:
8/6/2011
4.0/5.0
I had been to several stores before walking in to Volles, and I could tell that i would find my dress there right away. We made a private reservation on a Sunday (absolutely recommended - they get super busy on the other days) so we had the place to ourselves and really felt like we were the only ones they cared about. Flo was really great at helping to figure out what it was that I wanted and what would look good on my body. We even had the owner helping us! What was great was that they were not trying to upsell me into the more expensive dresses; they all agreed the cheaper dress looked more like "me" than the others. They were also very willing to work within my budget and had an amazing selection of dresses.

As I was an out of town bride (Maryland) it was difficult to arrange fittings as they typically only hold one Saturday a month for fittings. This was probably the only real challenge I had with them as they were not very flexible in my situation, but it all worked out just fine. As i said earlier, make sure you go on Sundays because otherwise they get really behind with how busy they are.

The seamstress Theresa was absolutely amazing! She was so friendly, caring and genuine and really helped make the dress look perfect (it was about 3 sizes to big when it came in).

I would absolutely recommend Volles; they were such a pleasure to work with.
I had been to several stores before walking in to Volles, and I could tell that i would find my dress there right away. We Read more...
I had been to several stores before walking in to Volles, and I could tell that i would find my dress there right away. We made a private reservation on a Sunday (absolutely recommended - they get super busy on the other days) so we had the place to ourselves and really felt like we were the only ones they cared about. Flo was really great at helping to figure out what it was that I wanted and what would look good on my body. We even had the owner helping us! What was great was that they were not trying to upsell me into the more expensive dresses; they all agreed the cheaper dress looked more like "me" than the others. They were also very willing to work within my budget and had an amazing selection of dresses.

As I was an out of town bride (Maryland) it was difficult to arrange fittings as they typically only hold one Saturday a month for fittings. This was probably the only real challenge I had with them as they were not very flexible in my situation, but it all worked out just fine. As i said earlier, make sure you go on Sundays because otherwise they get really behind with how busy they are.

The seamstress Theresa was absolutely amazing! She was so friendly, caring and genuine and really helped make the dress look perfect (it was about 3 sizes to big when it came in).

I would absolutely recommend Volles; they were such a pleasure to work with. Read less
Services Used: Dress & Attire
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Gabrielle
Wedding:
6/18/2011
4.0/5.0
Volle's is located in the town I grew up in so it was the first, and only place I ended up shopping for my wedding gown. The consultant I had was helpful and listened to my ideas and presented a variety of options. Totally cliche, but I ended up buying the first dress I tried on. I ended up getting my bridesmaids dresses here too and my mom bought her dress as well. My biggest criticism of Volle's is with their alterations policies. I paid a flat fee for my alterations and all they really did to the dress was hem it; the bustle cost extra. I also found them to be very pushy with alterations. Not all of my bridesmaids chose to have their dresses altered there (mostly because of the high costs) and every one who chose not to received attitude from the sales people. All in all however I had a positive experience. Everything came in on time, in the right sizes and colors and at the end of the day that's the most important part.
Volle's is located in the town I grew up in so it was the first, and only place I ended up shopping for my wedding gown. Read more...
Volle's is located in the town I grew up in so it was the first, and only place I ended up shopping for my wedding gown. The consultant I had was helpful and listened to my ideas and presented a variety of options. Totally cliche, but I ended up buying the first dress I tried on. I ended up getting my bridesmaids dresses here too and my mom bought her dress as well. My biggest criticism of Volle's is with their alterations policies. I paid a flat fee for my alterations and all they really did to the dress was hem it; the bustle cost extra. I also found them to be very pushy with alterations. Not all of my bridesmaids chose to have their dresses altered there (mostly because of the high costs) and every one who chose not to received attitude from the sales people. All in all however I had a positive experience. Everything came in on time, in the right sizes and colors and at the end of the day that's the most important part. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
4.0/5.0
My experience with Volle's was good.

Positives: my consultant was able to see my vision for my desired wedding dress and found a dress perfect for me within my desired budget. My experience with the various staff members (alterations, ordering, etc) was good and everyone was fairly pleasant and helpful. My dress was received in time and the alterations looked wonderful.

Negatives: the only minor negative is I had to wait for a few appointments (no more than 10-15 minutes late). Most were on time.
My experience with Volle's was good.

Positives: my consultant was able to see my vision for my desired wedding Read more...
My experience with Volle's was good.

Positives: my consultant was able to see my vision for my desired wedding dress and found a dress perfect for me within my desired budget. My experience with the various staff members (alterations, ordering, etc) was good and everyone was fairly pleasant and helpful. My dress was received in time and the alterations looked wonderful.

Negatives: the only minor negative is I had to wait for a few appointments (no more than 10-15 minutes late). Most were on time. Read less
Services Used: Dress & Attire
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Manditchka24
Wedding:
8/14/2010
4.0/5.0
Shopping for bridesmaids dresses there was a good experience, but many of my girls had little issues and problems with them when it came to ordering and alterations. Including the women looking at the wrong book when ordering the dress for my plus sized and pregnant bridesmaid and embarrassing her by telling her it couldn’t be ordered large enough for her and they would have to order fabric and custom make it for an obscene amount of money. (Of course when I selected the dress I made sure it came large enough). Thankfully they figured out their mistake and got it ordered.
Shopping for bridesmaids dresses there was a good experience, but many of my girls had little issues and problems with Read more...
Shopping for bridesmaids dresses there was a good experience, but many of my girls had little issues and problems with them when it came to ordering and alterations. Including the women looking at the wrong book when ordering the dress for my plus sized and pregnant bridesmaid and embarrassing her by telling her it couldn’t be ordered large enough for her and they would have to order fabric and custom make it for an obscene amount of money. (Of course when I selected the dress I made sure it came large enough). Thankfully they figured out their mistake and got it ordered. Read less
Services Used: Dress & Attire
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bestofyou1
Wedding:
6/13/2009
4.0/5.0
I got my wedding dress from Volle's Bridal and I loved it!! It was so unique and exactly what I was looking for. Everyone there was great to work with and really know their stuff!! The bustle for my dress they created looked stunning!!
I got my wedding dress from Volle's Bridal and I loved it!! It was so unique and exactly what I was looking for. Everyone Read more...
I got my wedding dress from Volle's Bridal and I loved it!! It was so unique and exactly what I was looking for. Everyone there was great to work with and really know their stuff!! The bustle for my dress they created looked stunning!! Read less
Services Used: Dress & Attire
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chi.town.baby
Wedding:
9/21/2008
4.0/5.0
I absolutely loved my dress! This was the only bridal boutique in the chicago-land area that carried it so I was forced to buy it here. The people are nice to work with, especially Katie. Also, the seemtress is amazing! She is so sweet and really knows what she is doing (I forget her name, but I know she's from the Caribbean). Except, for one minor thing. MAKE SURE that when you are scheduled for your second fitting and dress pick-up you call before hand. Don't assume that because you scheduled it they will really have it ready. I made that mistake and when I arrived, they informed me that someone forgot to put my name down when I called in. So I drove an hour to get to this place to find out that I had to come back the next day since my dress wasn't ready. Other than that, this place is good if you know exactly what dress you want!
I absolutely loved my dress! This was the only bridal boutique in the chicago-land area that carried it so I was forced to Read more...
I absolutely loved my dress! This was the only bridal boutique in the chicago-land area that carried it so I was forced to buy it here. The people are nice to work with, especially Katie. Also, the seemtress is amazing! She is so sweet and really knows what she is doing (I forget her name, but I know she's from the Caribbean). Except, for one minor thing. MAKE SURE that when you are scheduled for your second fitting and dress pick-up you call before hand. Don't assume that because you scheduled it they will really have it ready. I made that mistake and when I arrived, they informed me that someone forgot to put my name down when I called in. So I drove an hour to get to this place to find out that I had to come back the next day since my dress wasn't ready. Other than that, this place is good if you know exactly what dress you want! Read less
Services Used: Dress & Attire
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Holly
Wedding:
4/14/2007
4.0/5.0
They have very flexible hours which was a plus. They also had a lot of dresses to choose from by a wide variety of designers. They were much more helpful and attentive then the sales people and many chain stores. My dress was amazing and perfect.
They have very flexible hours which was a plus. They also had a lot of dresses to choose from by a wide variety of Read more...
They have very flexible hours which was a plus. They also had a lot of dresses to choose from by a wide variety of designers. They were much more helpful and attentive then the sales people and many chain stores. My dress was amazing and perfect. Read less
Services Used: Dress & Attire
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Melissa
Wedding:
4/22/2006
4.0/5.0
I got my dress from Volle's and it was beautiful. When I went to choose my dress they were very nice and professional. They spent a lot of time with me and I loved the private rooms where they bring you dresses. In addition, I went back three times to make sure I liked the dress and the staff was very nice about it.

However, when I went to pick up my dress to take it home the day before the wedding, they were so overbooked (and I believe one of the staff members was sick) that I had to wait almost an hour after my appointment time. After that, they literally gave me my dress and said good-bye. I had to ask them to take the time to show me how to do the train and how to store it.

Overall it was a great experience except for that last day when I went to get the dress. They even have an occasional sale where they offer 20% off. That is a great deal!
I got my dress from Volle's and it was beautiful. When I went to choose my dress they were very nice and professional. Read more...
I got my dress from Volle's and it was beautiful. When I went to choose my dress they were very nice and professional. They spent a lot of time with me and I loved the private rooms where they bring you dresses. In addition, I went back three times to make sure I liked the dress and the staff was very nice about it.

However, when I went to pick up my dress to take it home the day before the wedding, they were so overbooked (and I believe one of the staff members was sick) that I had to wait almost an hour after my appointment time. After that, they literally gave me my dress and said good-bye. I had to ask them to take the time to show me how to do the train and how to store it.

Overall it was a great experience except for that last day when I went to get the dress. They even have an occasional sale where they offer 20% off. That is a great deal! Read less
Services Used: Dress & Attire
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Blue0824
Wedding:
10/17/2009
3.9/5.0
This was not my first store, and overall I was happy with my experience with Volle's. My dress was beautiful and in perfect shape when I received it. I loved my dress!

I will explain my ratings below:

Quality of Service: When I was shopping for my dress, Trish was wonderful and really listened to what I was looking for. She was patient and never once pushy. We really appreciated how she respected our budget and worked with us. Theresa with alterations was also wonderful. She patiently listened to what I wanted and needed to be done. She really made sure I was comfortable and happy with the end result.

Responsiveness: I never had any issues, my questions were always answered and I was easily accommodated when making appointments, whether to continue to look at dresses or for alterations.

Professionalism: As mentioned in quality of service, the people I worked with the most were wonderful. What really got me was I felt like there were hidden costs. No one said that bustles weren't included in the flat rate for alterations. Every time I came for a fitting, I swear there was another girl shocked by the same thing. Or one time it was a girl shocked by how much they increased her alterations for her bridesmaid dress. If it had just happened, to me, I would've brushed it off and assumed I missed something. But seeing multiple people be confused when they came in to pay about their final prices, seemed too strong of a trend. That being said, my alterations cost like $300 and everywhere in the city I was quoted $500. For my first viewing, the front desk acted like I didn't have an appointment. It was odd. The people showing me my dress knew I was coming, but this woman didn't have me on the books apparently, and then I had to wait over 30 minutes to see and try on my dress.

Value of Cost: After looking around, I knew I had gotten a fair price on my dress and felt that the flat rate of alterations was a good price. Knocked down a little because they tried to charge me for my very small bustle when they never mentioned that it wasn't included in the flat rate alterations. Ultimately it was resolved quickly.

Flexibility: The store isn't flexible at all if you live in the city. Alterations really should be done on the weekends. Getting all the way to Lake Zurich when you live in Chicago is HARD. Because of the brands carried, and that I grew up in the suburbs and the lower taxes are why we went to the suburbs to look, but only Tuesday and Thursday evening hours for alterations was very difficult.
This was not my first store, and overall I was happy with my experience with Volle's. My dress was beautiful and in Read more...
This was not my first store, and overall I was happy with my experience with Volle's. My dress was beautiful and in perfect shape when I received it. I loved my dress!

I will explain my ratings below:

Quality of Service: When I was shopping for my dress, Trish was wonderful and really listened to what I was looking for. She was patient and never once pushy. We really appreciated how she respected our budget and worked with us. Theresa with alterations was also wonderful. She patiently listened to what I wanted and needed to be done. She really made sure I was comfortable and happy with the end result.

Responsiveness: I never had any issues, my questions were always answered and I was easily accommodated when making appointments, whether to continue to look at dresses or for alterations.

Professionalism: As mentioned in quality of service, the people I worked with the most were wonderful. What really got me was I felt like there were hidden costs. No one said that bustles weren't included in the flat rate for alterations. Every time I came for a fitting, I swear there was another girl shocked by the same thing. Or one time it was a girl shocked by how much they increased her alterations for her bridesmaid dress. If it had just happened, to me, I would've brushed it off and assumed I missed something. But seeing multiple people be confused when they came in to pay about their final prices, seemed too strong of a trend. That being said, my alterations cost like $300 and everywhere in the city I was quoted $500. For my first viewing, the front desk acted like I didn't have an appointment. It was odd. The people showing me my dress knew I was coming, but this woman didn't have me on the books apparently, and then I had to wait over 30 minutes to see and try on my dress.

Value of Cost: After looking around, I knew I had gotten a fair price on my dress and felt that the flat rate of alterations was a good price. Knocked down a little because they tried to charge me for my very small bustle when they never mentioned that it wasn't included in the flat rate alterations. Ultimately it was resolved quickly.

Flexibility: The store isn't flexible at all if you live in the city. Alterations really should be done on the weekends. Getting all the way to Lake Zurich when you live in Chicago is HARD. Because of the brands carried, and that I grew up in the suburbs and the lower taxes are why we went to the suburbs to look, but only Tuesday and Thursday evening hours for alterations was very difficult. Read less
Services Used: Dress & Attire
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Won
Wedding:
9/17/2010
3.8/5.0
I found a gorgeous dress here and bought it. I had a few hiccups though. When I ordered it, they forgot a piece (I don't know if it was them or the manufacturer) but they were able to correct it. However, they never called confirming that the piece was in but only left a message saying that I needed to pay off the balance which made me a little confused and angry. But again, they apologized promptly and it all worked out in the end. I realize that they can make mistakes but are quick to make it right. Everyone is very friendly. The alterations experience was awesome. And I also bought my veil here and was able to get a great price on it. Just so people know, they do have odd hours of business so make sure you know when they're open before you go. And the only thing is at the end, there was a piece of the dress that looked a bit off at the train...but I think it got ripped off during the dancing, haha!
I found a gorgeous dress here and bought it. I had a few hiccups though. When I ordered it, they forgot a piece (I don't Read more...
I found a gorgeous dress here and bought it. I had a few hiccups though. When I ordered it, they forgot a piece (I don't know if it was them or the manufacturer) but they were able to correct it. However, they never called confirming that the piece was in but only left a message saying that I needed to pay off the balance which made me a little confused and angry. But again, they apologized promptly and it all worked out in the end. I realize that they can make mistakes but are quick to make it right. Everyone is very friendly. The alterations experience was awesome. And I also bought my veil here and was able to get a great price on it. Just so people know, they do have odd hours of business so make sure you know when they're open before you go. And the only thing is at the end, there was a piece of the dress that looked a bit off at the train...but I think it got ripped off during the dancing, haha! Read less
Services Used: Dress & Attire
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kmm
Wedding:
8/26/2011
3.6/5.0
My first appoints at Volle's, I had a great consultant, who listened to what I wanted and did not want in my wedding dress and brought out styles for me to try. We narrowed it down to what flattered my body and I found my perfect dress, for less than $700 I might add. I also purchased a belt and a veil at the same time. It seemed service went down hill from there. For my fitting appointments, I had to wait for 30 minutes before I could go upstairs and put on the dress for 5 minutes with the seamstress. What is the point of having an appointment if you keep someone waiting for 30 minutes. When the day came to pick up my dress, they were not going to let me try it on, because they did not have a room available. I said 2 days before my wedding I am trying this on! They said hold on let me see what I can do. Another 20 minutes of waiting, and finally they let me try on my dress. And good thing I did because the seamstress had made a huge error when she fixed the bust area. She had to take it in, so when I put it on, the rouching was completely messed up and misaligned across the bust area. They fixed it right then, but not after making me feel like I was being a hassle for wanting to try on my dress and make sure everything was OK.
My first appoints at Volle's, I had a great consultant, who listened to what I wanted and did not want in my wedding dress Read more...
My first appoints at Volle's, I had a great consultant, who listened to what I wanted and did not want in my wedding dress and brought out styles for me to try. We narrowed it down to what flattered my body and I found my perfect dress, for less than $700 I might add. I also purchased a belt and a veil at the same time. It seemed service went down hill from there. For my fitting appointments, I had to wait for 30 minutes before I could go upstairs and put on the dress for 5 minutes with the seamstress. What is the point of having an appointment if you keep someone waiting for 30 minutes. When the day came to pick up my dress, they were not going to let me try it on, because they did not have a room available. I said 2 days before my wedding I am trying this on! They said hold on let me see what I can do. Another 20 minutes of waiting, and finally they let me try on my dress. And good thing I did because the seamstress had made a huge error when she fixed the bust area. She had to take it in, so when I put it on, the rouching was completely messed up and misaligned across the bust area. They fixed it right then, but not after making me feel like I was being a hassle for wanting to try on my dress and make sure everything was OK. Read less
Services Used: Dress & Attire
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Yamilee
Wedding:
8/13/2011
3.6/5.0
My dress was beautiful and the alterations made it look like it was made for me alone. The dress was ready on time and looked flawless.

The service on the other hand could stand some improvement. The staff is not as pleasant as you would find at other wedding shops. To tell you the truth...I received a better attitude from the attendants at Davids Bridal and all I purchased from them was a garter.
My dress was beautiful and the alterations made it look like it was made for me alone. The dress was ready on time and Read more...
My dress was beautiful and the alterations made it look like it was made for me alone. The dress was ready on time and looked flawless.

The service on the other hand could stand some improvement. The staff is not as pleasant as you would find at other wedding shops. To tell you the truth...I received a better attitude from the attendants at Davids Bridal and all I purchased from them was a garter. Read less
Services Used: Dress & Attire
Volles Bridal Boutique responded with the following comments:

Yamilee, Congratulations on your wedding! We are proud to hear that your gown looked flawless. Please, if you could send us a picture, we would love to display it on our wall of fame.
We strive to continually provide an exceptional level of customer service to each and every customer that walks through our doors. We apologize that your expectations and ours, were not met. I will use your feedback as a tool to help us improve our level of customer satisfaction. Thank You for your comments.
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Lindsey
Wedding:
9/14/2012
3.4/5.0
I wanted a Maggie Sotero dress. Volle's was one of the only ones in the area that carried Maggie. There were mixed reviews online, so I wanted to see for myself. My first few appointments went really well. The consultant was professional and listened to my budget kept in mind the style I was looking for.
I knew it was going to take a long time for my dress to come in. When the dress, I scheduled my first fitting. When I arrived at Volle's, they had written down the wrong month for my fitting. I had to wait an hour to have my fitting on their mistake.
The day before my wedding, it started to rain. One of the ladies helped me put my dress into my car. They made sure it was covered in plastic so it did not get wet. When I went to open my veil on my wedding day, there was a huge hole at the bottom. Obviously upset, I called Volle's to see if there was anything they could do for me. I was told I needed to bring it in. I was getting married in 2 hours! She said someone in my hotel room probably stepped on it. When I said that was not the case because I had not unwrapped my veil. she said "well, I don't know what you expect me to do about it?" I never got an "I'm sorry". She didn't sound like she cared one bit.
I wanted a Maggie Sotero dress. Volle's was one of the only ones in the area that carried Maggie. There were mixed reviews Read more...
I wanted a Maggie Sotero dress. Volle's was one of the only ones in the area that carried Maggie. There were mixed reviews online, so I wanted to see for myself. My first few appointments went really well. The consultant was professional and listened to my budget kept in mind the style I was looking for.
I knew it was going to take a long time for my dress to come in. When the dress, I scheduled my first fitting. When I arrived at Volle's, they had written down the wrong month for my fitting. I had to wait an hour to have my fitting on their mistake.
The day before my wedding, it started to rain. One of the ladies helped me put my dress into my car. They made sure it was covered in plastic so it did not get wet. When I went to open my veil on my wedding day, there was a huge hole at the bottom. Obviously upset, I called Volle's to see if there was anything they could do for me. I was told I needed to bring it in. I was getting married in 2 hours! She said someone in my hotel room probably stepped on it. When I said that was not the case because I had not unwrapped my veil. she said "well, I don't know what you expect me to do about it?" I never got an "I'm sorry". She didn't sound like she cared one bit. Read less
Services Used: Dress & Attire
Volles Bridal Boutique responded with the following comments:

As part of quality control, every item that comes through our receiving department is examined. With that said, the items are then placed in a box or bag and put in our storage area for safe keeping. At your fitting, you tried on your veil and you saw that it was in perfect condition. Before you picked up your dress, our alterations department pressed and prepared your veil, along with your dress. Our presser would have defiantly noticed any hole in the veil during this process. We understand how you must have felt when the hole was discovered. Unfortunately, when we received your phone call, it was 2 hours before your wedding. We asked what you would like us to do. Our suggestion was to have someone bring the veil to us so we could possibly repair the damage. Timing made it impossible. We would like the opportunity to look at the veil and would appreciate you bringing it in.
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Betsy
Wedding:
3/31/2007
3.4/5.0
I ended up buying the first dress I tried on. My attendant was really great and actually listened to what I wanted. I got it for a STEAL because it was discontinued. My experience with them after I bought the dress could have been better. A couple of times I left thinking that it was a negative experience, people weren't that responsive and communication was dropped here and there.
I ended up buying the first dress I tried on. My attendant was really great and actually listened to what I wanted. I got Read more...
I ended up buying the first dress I tried on. My attendant was really great and actually listened to what I wanted. I got it for a STEAL because it was discontinued. My experience with them after I bought the dress could have been better. A couple of times I left thinking that it was a negative experience, people weren't that responsive and communication was dropped here and there. Read less
Services Used: Dress & Attire
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Lindsay
Wedding:
6/21/2014
3.3/5.0
I have very mixed feelings about my experience at Volles Bridal. The day I found my dress was nothing short of perfect. Deena did an excellent job of listening to my opinions and helping me find the absolute perfect dress for me. She also did a fabulous job helping me pick out my accessories (I purchased a belt, hair piece, and veil through Volles in addition to my dress). I truly had a 'say yes to the dress' moment and felt like a princess. If I were to write this review on that day back in October, I would have given Volles 5 stars without a doubt.

The sad thing about my experience is that I felt Deena was much better at being a saleswoman than anything else. In fact, on my last day at Volles picking up my dress before my June wedding, she didn't wish me a happy wedding day or even make eye contact with me. She didn't have the time of day for me. In addition, I had to have several additional fittings due to errors made by Volles staff. Luckily I came for a final fitting after my belt was sewn on because it was COMPLETELY crooked.

I can't say enough great things about how the dress turned out in the long run, and my encounters with some of the employees at Volles were just great. I am just sad that each visit wasn't as magical of an experience as that first day. I understand that you have a busy establishment, but every bride should be made to feel like a princess and not a hassle. I went to a bridal boutique because I wanted a unique dress and a fabulous experience, and in the end I only really feel like I got one of those.

Mr. Tux, on the other hand, was excellent throughout the entire process.
I have very mixed feelings about my experience at Volles Bridal. The day I found my dress was nothing short of perfect. Read more...
I have very mixed feelings about my experience at Volles Bridal. The day I found my dress was nothing short of perfect. Deena did an excellent job of listening to my opinions and helping me find the absolute perfect dress for me. She also did a fabulous job helping me pick out my accessories (I purchased a belt, hair piece, and veil through Volles in addition to my dress). I truly had a 'say yes to the dress' moment and felt like a princess. If I were to write this review on that day back in October, I would have given Volles 5 stars without a doubt.

The sad thing about my experience is that I felt Deena was much better at being a saleswoman than anything else. In fact, on my last day at Volles picking up my dress before my June wedding, she didn't wish me a happy wedding day or even make eye contact with me. She didn't have the time of day for me. In addition, I had to have several additional fittings due to errors made by Volles staff. Luckily I came for a final fitting after my belt was sewn on because it was COMPLETELY crooked.

I can't say enough great things about how the dress turned out in the long run, and my encounters with some of the employees at Volles were just great. I am just sad that each visit wasn't as magical of an experience as that first day. I understand that you have a busy establishment, but every bride should be made to feel like a princess and not a hassle. I went to a bridal boutique because I wanted a unique dress and a fabulous experience, and in the end I only really feel like I got one of those.

Mr. Tux, on the other hand, was excellent throughout the entire process. Read less
Services Used: Dress & Attire
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Meggan
Wedding:
9/20/2013
3.2/5.0
Volles is a very unique wedding & dress vendor. It is in an old house and the sales women find your dresses for you. Volles was the third and final dress shop I visited. I had gone to two more common types of larger chain stores first. I was glad I was referred to Volles because it was a very different type of experience. My sales woman found out what type of gown I thought I wanted, and then she went to their stockroom and brought me back dresses to try on. As she saw what I liked and didn't like then she found more dresses for me and narrowed down gowns for me. I thought I wanted a Jim Hjelm dress until I found out the prices! My sales woman did an amazing job creating a Jim Hjelm look at half the price of his gowns! They have large beautiful range of dresses! The husband & wife owner are great and my saleswoman was great but some of the other women there and secretaries are a bit rude and uptight. This was my one and only complaint about Volles.
Volles is a very unique wedding & dress vendor. It is in an old house and the sales women find your dresses for you. Read more...
Volles is a very unique wedding & dress vendor. It is in an old house and the sales women find your dresses for you. Volles was the third and final dress shop I visited. I had gone to two more common types of larger chain stores first. I was glad I was referred to Volles because it was a very different type of experience. My sales woman found out what type of gown I thought I wanted, and then she went to their stockroom and brought me back dresses to try on. As she saw what I liked and didn't like then she found more dresses for me and narrowed down gowns for me. I thought I wanted a Jim Hjelm dress until I found out the prices! My sales woman did an amazing job creating a Jim Hjelm look at half the price of his gowns! They have large beautiful range of dresses! The husband & wife owner are great and my saleswoman was great but some of the other women there and secretaries are a bit rude and uptight. This was my one and only complaint about Volles. Read less
Services Used: Dress & Attire
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Megan
Wedding:
4/9/2011
3.0/5.0
I purchased my wedding dress from Volle's in May 2010 at a trunk show. I live in Wisconsin and came to Volle's because they were the closest retailer to offer a wide selection of Jim Hjelm designer dresses. My first experience was great. Flo, my consultant, was insightful and patient. She listened to my preferences suggested dresses I loved. The dress I ended up selecting was there as part of a trunk show; however, they assured me that they would be able to hold the dress until the following weekend when I was to come back with my mom, mother in law, and sister.

Unfortunately, this was not the case. We found out when we arrived that the dress was no longer in the store. I am certain they told me this to close the sale. Instead, we looked at bridesmaid dresses and MOB/G dresses. The selections for the mothers were very dated. A different consultant was helping us, and she was very pushy. My sister tried on 20+ bridesmaid dresses. However, the consultant was very scattered. She kept telling us certain colors and sizes were available when they really were not. She promised to follow up with me the following week and never did. I called and left a message for her, but she never returned my call so I took my business elsewhere.

I was told my dress would arrive in six months (beginning of December 2010). In actuality it did not arrive until the end of January 2011. I did not hear from Volle's at all during this time. When I called at the beginning of January to inquire as to the status of my order, I was told they did not have any idea when it would arrive and they were not able to check. When my dress did finally come in, I was not contacted right away. The alterations manager contacted me the following week to schedule my first fitting, and at that point I was told it had been in for awhile.

Living two hours from Lake Zurich and working full time, my fittings could only be done on the weekends. Here Volle's was accommodating and worked me in on the Saturdays their seamstress worked. She was very nice and pleasant with which to work.
I purchased my wedding dress from Volle's in May 2010 at a trunk show. I live in Wisconsin and came to Volle's because Read more...
I purchased my wedding dress from Volle's in May 2010 at a trunk show. I live in Wisconsin and came to Volle's because they were the closest retailer to offer a wide selection of Jim Hjelm designer dresses. My first experience was great. Flo, my consultant, was insightful and patient. She listened to my preferences suggested dresses I loved. The dress I ended up selecting was there as part of a trunk show; however, they assured me that they would be able to hold the dress until the following weekend when I was to come back with my mom, mother in law, and sister.

Unfortunately, this was not the case. We found out when we arrived that the dress was no longer in the store. I am certain they told me this to close the sale. Instead, we looked at bridesmaid dresses and MOB/G dresses. The selections for the mothers were very dated. A different consultant was helping us, and she was very pushy. My sister tried on 20+ bridesmaid dresses. However, the consultant was very scattered. She kept telling us certain colors and sizes were available when they really were not. She promised to follow up with me the following week and never did. I called and left a message for her, but she never returned my call so I took my business elsewhere.

I was told my dress would arrive in six months (beginning of December 2010). In actuality it did not arrive until the end of January 2011. I did not hear from Volle's at all during this time. When I called at the beginning of January to inquire as to the status of my order, I was told they did not have any idea when it would arrive and they were not able to check. When my dress did finally come in, I was not contacted right away. The alterations manager contacted me the following week to schedule my first fitting, and at that point I was told it had been in for awhile.

Living two hours from Lake Zurich and working full time, my fittings could only be done on the weekends. Here Volle's was accommodating and worked me in on the Saturdays their seamstress worked. She was very nice and pleasant with which to work. Read less
Services Used: Dress & Attire
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Lucille1314
Wedding:
7/18/2009
3.0/5.0
Volle's is a nice bridal boutique and I know many people have been very satisfied. I liked my experience and my dress was beautiful. The only issue I had was that the dress was not ready 2 days before the wedding. I had to wait the morning before the wedding for 45 minutes while they finished alterations. Also, the bustle came out in the reception which was dissapointing. All in all, they are a nice store and I would recommend visiting them when dress shopping.
Volle's is a nice bridal boutique and I know many people have been very satisfied. I liked my experience and my dress was Read more...
Volle's is a nice bridal boutique and I know many people have been very satisfied. I liked my experience and my dress was beautiful. The only issue I had was that the dress was not ready 2 days before the wedding. I had to wait the morning before the wedding for 45 minutes while they finished alterations. Also, the bustle came out in the reception which was dissapointing. All in all, they are a nice store and I would recommend visiting them when dress shopping. Read less
Services Used: Dress & Attire
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Colette
Wedding:
9/19/2009
2.9/5.0
They have some great staff people!!! Allison was a sweet heart from day 1, an honest keeper in that place. The seamstress, Theresa is a doll also. IF it was not for Allison and Theresa i would not have many very nice comments to say about this store. My experience started out wonderfully, with complete satisfaction. The salesperson, found a dress for me that was incredible and she worked diligently to find.. "the dress." and she did. I am sorry to say, i did forget her name, but i am grateful for her help!
After that, service went somewhat just down hill. and NOT because of Allison or Theresa, but management and the front desk staff. The front desk staff can seem cold and snotty, and not very welcoming at all. The store has a great selection of dresses for moms, brides, bridesmaids, but the hours are restricted. Appointments for tailoring were complicated to squeeze into a working schedule and the alterations are not allowed to begin before 6 weeks....so needless to say, my dress was done, 2 days prior to my wedding day. which made me unhappy since i had worked hard all summer to ensure my last week before the wedding was worry free. these alterations made me very nervous and for a major part of such a big day, and a large expense too. I had to go back for alterations multiple times, which i knew would happen, but i was shot down when i asked back in june to start the altering process early to avoid a last minute issue such as the one i had. Go there, see the dresses, jewlery and veils and find a good tailor elsewhere if this place is far from your home.
They have some great staff people!!! Allison was a sweet heart from day 1, an honest keeper in that place. The seamstress, Read more...
They have some great staff people!!! Allison was a sweet heart from day 1, an honest keeper in that place. The seamstress, Theresa is a doll also. IF it was not for Allison and Theresa i would not have many very nice comments to say about this store. My experience started out wonderfully, with complete satisfaction. The salesperson, found a dress for me that was incredible and she worked diligently to find.. "the dress." and she did. I am sorry to say, i did forget her name, but i am grateful for her help!
After that, service went somewhat just down hill. and NOT because of Allison or Theresa, but management and the front desk staff. The front desk staff can seem cold and snotty, and not very welcoming at all. The store has a great selection of dresses for moms, brides, bridesmaids, but the hours are restricted. Appointments for tailoring were complicated to squeeze into a working schedule and the alterations are not allowed to begin before 6 weeks....so needless to say, my dress was done, 2 days prior to my wedding day. which made me unhappy since i had worked hard all summer to ensure my last week before the wedding was worry free. these alterations made me very nervous and for a major part of such a big day, and a large expense too. I had to go back for alterations multiple times, which i knew would happen, but i was shot down when i asked back in june to start the altering process early to avoid a last minute issue such as the one i had. Go there, see the dresses, jewlery and veils and find a good tailor elsewhere if this place is far from your home. Read less
Services Used: Dress & Attire
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Allison
Wedding:
5/24/2013
2.8/5.0
Volle's was very professional & helpful in helping me find the perfect wedding dress. However, after the initial appointment they were not flexible in scheduling times for the viewing, fitting, or alterations appointment. A couple of the employees who assisted during the fitting & alterations were short, rude, and obviously didn't want to be working that day or any day that I was there. Unfortunately, the service wasn't what I had hoped for. However, the lady who did the alterations was very sweet and did a fantatic job.
Volle's was very professional & helpful in helping me find the perfect wedding dress. However, after the initial Read more...
Volle's was very professional & helpful in helping me find the perfect wedding dress. However, after the initial appointment they were not flexible in scheduling times for the viewing, fitting, or alterations appointment. A couple of the employees who assisted during the fitting & alterations were short, rude, and obviously didn't want to be working that day or any day that I was there. Unfortunately, the service wasn't what I had hoped for. However, the lady who did the alterations was very sweet and did a fantatic job. Read less
Services Used: Dress & Attire
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Ashley
Wedding:
5/16/2010
2.5/5.0
Didn't have the best experience mainly with a front desk staffer. Lady was very rude and unprofessional when an issue arose. Couldn't believe how unprofessional the lady was.
Didn't have the best experience mainly with a front desk staffer. Lady was very rude and unprofessional when an issue Read more...
Didn't have the best experience mainly with a front desk staffer. Lady was very rude and unprofessional when an issue arose. Couldn't believe how unprofessional the lady was. Read less
Services Used: Dress & Attire
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AugustBride
Wedding:
8/13/2011
2.2/5.0
I would normally not go out of my way to write a review of a vendor that I thought was bad, but the service I received at Volle's was particularly horrible so I felt compelled to warn other brides.

I found my dress at Volle's after two or three appointments (after the first one, I had to request a new consultant because the first was so awful- brought me dresses that were the opposite of what I asked for and was eccentric to the point she scared my bridesmaids). I decided to buy my dress there anyway because it was the only store that carried that style in a 30 mile radius of my house. I was told it would arrive at the end of May, beginning of June. The first week in June I had not heard a peep from them since January. I inquired about where my dress was and they said there was a delay with the designer. That would have been fine, except I had to keep calling them to find out an update; never was I called to be told where my dress was less than two months before my wedding.

I scheduled my first fitting and everyone I encountered over the phone and in the store was crabby and rude. At my viewing, the woman scheduling my first fitting snapped at my mom when she asked a simple question about scheduling the next appointment. On my third fitting appointment, I walked in and a bride was sobbing in the lobby because they wouldn't let her try on her dress when she picked it up-great backdrop for the happiest day of your life!

In addition, I paid $350 for "basic" alterations. No length was taken off the bottom of my dress, nothing was taken in on the sides. It pretty much fit like a glove when I tried it on the first time. And yet I was charged an additional $25 to have cups added and an additional $40 for a bustle that I was told I "had" to have by the alterations woman, but was not told about the additional cost until after it was done. What I thought would be my final fitting appointment was awful- the way they did the bustle showed all the buttons and hoops through the tulle at the bottom of the dress and was so obvious as I walked in it. My mom was shocked that they were telling us it was the only way it could be bustled; only with further persistance did they concede to fixing it. That's what I got for over $400 in alterations that were minor.

In the end, I loved my dress, but if you are looking for "the experience" with your dress shopping, DO NOT go here. You will be met with rude, crabby women who do not share in your joy of your wedding day. Because I wanted my dress experience to be positive, I tried really hard to like Volle's, but the poor service and bad attitudes were just too much to overcome. You would think after paying several thousand dollars for a dress that you would get friendly people and service in return, but that was not the case at Volle's.
I would normally not go out of my way to write a review of a vendor that I thought was bad, but the service I received at Read more...
I would normally not go out of my way to write a review of a vendor that I thought was bad, but the service I received at Volle's was particularly horrible so I felt compelled to warn other brides.

I found my dress at Volle's after two or three appointments (after the first one, I had to request a new consultant because the first was so awful- brought me dresses that were the opposite of what I asked for and was eccentric to the point she scared my bridesmaids). I decided to buy my dress there anyway because it was the only store that carried that style in a 30 mile radius of my house. I was told it would arrive at the end of May, beginning of June. The first week in June I had not heard a peep from them since January. I inquired about where my dress was and they said there was a delay with the designer. That would have been fine, except I had to keep calling them to find out an update; never was I called to be told where my dress was less than two months before my wedding.

I scheduled my first fitting and everyone I encountered over the phone and in the store was crabby and rude. At my viewing, the woman scheduling my first fitting snapped at my mom when she asked a simple question about scheduling the next appointment. On my third fitting appointment, I walked in and a bride was sobbing in the lobby because they wouldn't let her try on her dress when she picked it up-great backdrop for the happiest day of your life!

In addition, I paid $350 for "basic" alterations. No length was taken off the bottom of my dress, nothing was taken in on the sides. It pretty much fit like a glove when I tried it on the first time. And yet I was charged an additional $25 to have cups added and an additional $40 for a bustle that I was told I "had" to have by the alterations woman, but was not told about the additional cost until after it was done. What I thought would be my final fitting appointment was awful- the way they did the bustle showed all the buttons and hoops through the tulle at the bottom of the dress and was so obvious as I walked in it. My mom was shocked that they were telling us it was the only way it could be bustled; only with further persistance did they concede to fixing it. That's what I got for over $400 in alterations that were minor.

In the end, I loved my dress, but if you are looking for "the experience" with your dress shopping, DO NOT go here. You will be met with rude, crabby women who do not share in your joy of your wedding day. Because I wanted my dress experience to be positive, I tried really hard to like Volle's, but the poor service and bad attitudes were just too much to overcome. You would think after paying several thousand dollars for a dress that you would get friendly people and service in return, but that was not the case at Volle's. Read less
Services Used: Dress & Attire
Volles Bridal Boutique responded with the following comments:

We are sorry you feel you did not receive our legendary service. We strive to meet the unique needs of every bride who walks through our doors. We accommodated your every request including introducing you to a second consultant who was a better fit for your personality. Your basic alteration fee of $315 included four fittings, altering the bodice, adding boning to the sides and bust line, hem work, and two hours of hand pressing. We bustled the gown and completely changed the bustle per your request during one of your fittings. Bra cups are an extra charge just as buying a bra would be. As far as the bride who was crying, there were extraneous circumstances we are not at liberty to discuss. In the end we are delighted that you were thrilled with your gown and hope you had a beautiful day.
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hhinton21
Wedding:
10/5/2010
1.9/5.0
I really hesitated in writing this review, because I would like to believe that one bad experience shouldn’t define a store. But after 6 months, it still hurts to think of the day I went shopping for my dress at Volle’s. They treated me well when the store was empty, but it was a completely different story when there were other customers around.

I went to Volle’s immediately after getting engaged, by myself, get an idea of what I liked: I never intended to find the dress. When I went that time, the shop was almost empty, and the sales person (Katie) was incredibly helpful. I tried on a dress, and knew it was the one, but I was sad, because I had always meant to find it with my Mom. I didn’t want her to be disappointed, so I asked the Katie if, when we came back, she could pretend that I was a new customer, so I could “find” the dress again. She said that was no problem. When I came back, she had already pulled the dress, and told my Mom that it was the one I had tried on before. My mom’s face fell, I could see how hurt she was. On top of that, Katie also pulled some jewelry she had asked me to try on during the first visit, and told my mom that these were the pieces we had “decided” on earlier. My mom now thinks that I was trying on dresses, and shopping, for months before I was engaged. That I basically lied to her, and that I don’t want her involved in my wedding. She still brings it up, and refuses to help with any aspect of my wedding.

If that were the only issue, I might have been able to let it go. But Katie obviously thought the sale was closed, and treated me as such. She wouldn’t get me a bra, saying that it wouldn’t work with the dresses I was going to try on, they were too low-cut. This was not what she had said on the first visit, I personally think she didn’t want to spend the time. Then, when I went out to the big mirror to look at the dress, she ditched us to talk to another bride who was already being helped, and ignored us until we were ready to go back into the dressing room. After I had changed back into my clothes, she said she would meet us downstairs. But then, when we were waiting for her, she walked right past us to talk to another girl looking for a prom dress.

I ended up buying that exact same dress, at another store, for more money. I still have to buy my bridesmaid dresses, and arrange for tuxes for the guys. But I will not be going to Volle, and refuse to spend a dime in that store.
I really hesitated in writing this review, because I would like to believe that one bad experience shouldn’t define a Read more...
I really hesitated in writing this review, because I would like to believe that one bad experience shouldn’t define a store. But after 6 months, it still hurts to think of the day I went shopping for my dress at Volle’s. They treated me well when the store was empty, but it was a completely different story when there were other customers around.

I went to Volle’s immediately after getting engaged, by myself, get an idea of what I liked: I never intended to find the dress. When I went that time, the shop was almost empty, and the sales person (Katie) was incredibly helpful. I tried on a dress, and knew it was the one, but I was sad, because I had always meant to find it with my Mom. I didn’t want her to be disappointed, so I asked the Katie if, when we came back, she could pretend that I was a new customer, so I could “find” the dress again. She said that was no problem. When I came back, she had already pulled the dress, and told my Mom that it was the one I had tried on before. My mom’s face fell, I could see how hurt she was. On top of that, Katie also pulled some jewelry she had asked me to try on during the first visit, and told my mom that these were the pieces we had “decided” on earlier. My mom now thinks that I was trying on dresses, and shopping, for months before I was engaged. That I basically lied to her, and that I don’t want her involved in my wedding. She still brings it up, and refuses to help with any aspect of my wedding.

If that were the only issue, I might have been able to let it go. But Katie obviously thought the sale was closed, and treated me as such. She wouldn’t get me a bra, saying that it wouldn’t work with the dresses I was going to try on, they were too low-cut. This was not what she had said on the first visit, I personally think she didn’t want to spend the time. Then, when I went out to the big mirror to look at the dress, she ditched us to talk to another bride who was already being helped, and ignored us until we were ready to go back into the dressing room. After I had changed back into my clothes, she said she would meet us downstairs. But then, when we were waiting for her, she walked right past us to talk to another girl looking for a prom dress.

I ended up buying that exact same dress, at another store, for more money. I still have to buy my bridesmaid dresses, and arrange for tuxes for the guys. But I will not be going to Volle, and refuse to spend a dime in that store. Read less
Services Used: Dress & Attire
Volles Bridal Boutique responded with the following comments:

Hillary, We strive to continually provide an exceptional level of customer service to each and every customer that walks through our doors. We apologize that in this instance your expectations and ours, were not met. We have talked to your consultant about your comments. She felt bad about not remembering to pretend it was your first visit. She will use the information you sent to help improve her level of customer satisfaction. Thank you for your comments. All customers are important to us.
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Elizabeth
Wedding:
5/26/2012
1.8/5.0
While I loved my gown, I was extremely disappointed with this bridal salon. They never asked my budget, and thus pulled gowns double what I wanted to spend. And of course, before knowing the price, I fell in love with the gown that was over the budget. Then, it took 11.5 months to get the gown in – they waited about four months to place the order. The gown had a bubble hem, which I hated. When I was dress shopping, I asked the manager if the hem could be switched to a “normal” hem instead of a bubble one. She checked with the seamstress, and they said “yes.” Three days after placing the order, I became concerned again about this, and called them again to double-check – still the answer was “yes.” OK, I was relieved. Then, once the dress comes in, all I had to have done was shorten the dress, and thus remove the bubble hem. It took FIVE fittings. And the bustle still wasn’t right. They had no reference of my third fitting, and thus when I came in for my fourth fitting – nine days before my wedding – the hem wasn’t sewn, there were strings pulling out at the top. Oh, I was pissed. They blamed me and my decision to have the hem switched from a bubble to a normal one, and said that’s the reason it’s taking so long. I had to come back two days before my wedding to have the final fitting. Thank god it was correct then. So, in conclusion, I’d avoid going to this bridal salon.
While I loved my gown, I was extremely disappointed with this bridal salon. They never asked my budget, and thus pulled Read more...
While I loved my gown, I was extremely disappointed with this bridal salon. They never asked my budget, and thus pulled gowns double what I wanted to spend. And of course, before knowing the price, I fell in love with the gown that was over the budget. Then, it took 11.5 months to get the gown in – they waited about four months to place the order. The gown had a bubble hem, which I hated. When I was dress shopping, I asked the manager if the hem could be switched to a “normal” hem instead of a bubble one. She checked with the seamstress, and they said “yes.” Three days after placing the order, I became concerned again about this, and called them again to double-check – still the answer was “yes.” OK, I was relieved. Then, once the dress comes in, all I had to have done was shorten the dress, and thus remove the bubble hem. It took FIVE fittings. And the bustle still wasn’t right. They had no reference of my third fitting, and thus when I came in for my fourth fitting – nine days before my wedding – the hem wasn’t sewn, there were strings pulling out at the top. Oh, I was pissed. They blamed me and my decision to have the hem switched from a bubble to a normal one, and said that’s the reason it’s taking so long. I had to come back two days before my wedding to have the final fitting. Thank god it was correct then. So, in conclusion, I’d avoid going to this bridal salon. Read less
Services Used: Dress & Attire
Volles Bridal Boutique responded with the following comments:

Established in 1971, Volle’s has helped more than 51,000 brides find the dress of their dreams. As part of the initial interview process with a bride, we ask if there is a price point we should be considerate of. With that said, if we are unable to find the perfect dress, we will ask permission to increase the price point originally discussed. You purchased your gown on April 17th and the purchase order was issued to the designer on April 20th. All gowns are custom ordered and are scheduled to arrive in the store 2-3 months prior to the wedding, as stated on the contract that you signed at time of purchase. On March 2nd, you were notified that your dress had arrived in our store. The first alteration appointment that you scheduled was April 5th, where we took in the bust line, shaped the neckline, shortened the strap and took the bubble off the hem. Additional fittings are to ensure proper fit of the gown, leading up to the final fitting when the bustle is completed. Lastly, the dress is detailed, pressed and ready for pick-up. Inevitably, custom changes will cause additional fittings to accommodate the work involved in changing the original design of the gown. Over all, your satisfaction is our #1 priority and we are happy you loved your gown on your big day.
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Kim
Wedding:
7/7/2007
1.7/5.0
I found the dress of my dreams at Volle's, unfortunately. I had originally called when I first started planning to ask questions about what designers they carried. The lady on the phone was extremely rude to me and provided no answers to my questions. I decided to visit the boutique to look around and waste some time, not intending to buy my dress from there. I ended up falling in love with one that I knew was "The One". I also chose my bridesmaids dresses from there.

Volle's has only week day hours for fittings, so brides who work or live out of state (like I do) must take time off to make the fittings. Once you have selected a dress and are ready for the fittings, you are on an in-and-out basis. They are not so cordial and want you to take up as little time as possible. Two of my bridesmaids lived out of state and were measured by tailors in their areas. The women at Volle's did not want to process the orders because the girls were not fitted by their employees. It was a struggle to get them to agree to the sizes. They also waited over a month after receiveing all deposits for bridesmaids to place the order, which gave them a deliver date later than my wedding. They did not have their paperwork caught up to show that all sizes and payments were in to place the order, even though I called to verify everything was set. Once the bridesmaids' dresses were in, we discovered one was three sizes too small, and a size the girl did NOT order. Volle's did nothing to repair the dress or help in anyway. They said it was not their problem. They did, however, order fabric from the manufacturer for us, but then never shipped it. Luckily the bridesmaid was able to get fabric from the company and have a seamstress fix the dress so that it was wearable the day of the wedding.

I would have rather gotten a David's Bridal dress than go through the hassel of dealing with Volle's.
I found the dress of my dreams at Volle's, unfortunately. I had originally called when I first started planning to ask Read more...
I found the dress of my dreams at Volle's, unfortunately. I had originally called when I first started planning to ask questions about what designers they carried. The lady on the phone was extremely rude to me and provided no answers to my questions. I decided to visit the boutique to look around and waste some time, not intending to buy my dress from there. I ended up falling in love with one that I knew was "The One". I also chose my bridesmaids dresses from there.

Volle's has only week day hours for fittings, so brides who work or live out of state (like I do) must take time off to make the fittings. Once you have selected a dress and are ready for the fittings, you are on an in-and-out basis. They are not so cordial and want you to take up as little time as possible. Two of my bridesmaids lived out of state and were measured by tailors in their areas. The women at Volle's did not want to process the orders because the girls were not fitted by their employees. It was a struggle to get them to agree to the sizes. They also waited over a month after receiveing all deposits for bridesmaids to place the order, which gave them a deliver date later than my wedding. They did not have their paperwork caught up to show that all sizes and payments were in to place the order, even though I called to verify everything was set. Once the bridesmaids' dresses were in, we discovered one was three sizes too small, and a size the girl did NOT order. Volle's did nothing to repair the dress or help in anyway. They said it was not their problem. They did, however, order fabric from the manufacturer for us, but then never shipped it. Luckily the bridesmaid was able to get fabric from the company and have a seamstress fix the dress so that it was wearable the day of the wedding.

I would have rather gotten a David's Bridal dress than go through the hassel of dealing with Volle's. Read less
Services Used: Dress & Attire
Volles Bridal Boutique responded with the following comments:

The facts are........her bridesmaids where measured incorrectly by an outside source. Volles ordered the sizes these bridesmaids told us to. We have signed contracts by the bridesmaids with the sizes they contracted us to order!
The dresses came in TOO small for them. We offered to order material, FREE for them. We did this and shipped it FREE for them! We did everything we could to make the best of the situation!
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kkoz
Wedding:
7/17/2010
1.3/5.0
HORRIBLE!!!!! The service was horrible...first of all the person who sits behind the glass is RUDE and very, very UNPROFESSIONAL. I waited almost 3 hours for an appointment and no one there could tell me what was going on. Then I was so embarressed when my bridemaids came to try on the dresses. The person on the phone wrote down the wrong numbers of the dress so of course the dress was quoted twice as much...go figure. Deanne the manager didn't ever appoligize she was also rude and very unprofessional as well. At that point I wanted to say FU!! I can't believe how they treat people and are still in business. My dress was over four grand and another couple grand for the bridesmaid dresses....and we were treated like crap!! I will never go to Volles again!! and I will definitely spread the word what a horrible bridal shop it is!!!!
HORRIBLE!!!!! The service was horrible...first of all the person who sits behind the glass is RUDE and very, very Read more...
HORRIBLE!!!!! The service was horrible...first of all the person who sits behind the glass is RUDE and very, very UNPROFESSIONAL. I waited almost 3 hours for an appointment and no one there could tell me what was going on. Then I was so embarressed when my bridemaids came to try on the dresses. The person on the phone wrote down the wrong numbers of the dress so of course the dress was quoted twice as much...go figure. Deanne the manager didn't ever appoligize she was also rude and very unprofessional as well. At that point I wanted to say FU!! I can't believe how they treat people and are still in business. My dress was over four grand and another couple grand for the bridesmaid dresses....and we were treated like crap!! I will never go to Volles again!! and I will definitely spread the word what a horrible bridal shop it is!!!! Read less
Services Used: Dress & Attire
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Kathleen
Wedding:
9/28/2013
1.2/5.0
Ladies don't go to Volle's Bridal it's not worth the stress. My wedding is Fast approaching, so I went to Volle's, they measured me, I paid for and ordered a dress. When the dress came in I tired it on and clearly the wrong size was ordered. Seeing as thought I only have a month until the wedding I asked for a refund. I was informed of their no refund policy, apparently even if they order a dress to small for you. I was told they would order a new dress and if I didn't want to wait I could take the one that didn't fit. I would never never recommend Volle's to anyone!!!!!!
Ladies don't go to Volle's Bridal it's not worth the stress. My wedding is Fast approaching, so I went to Volle's, they Read more...
Ladies don't go to Volle's Bridal it's not worth the stress. My wedding is Fast approaching, so I went to Volle's, they measured me, I paid for and ordered a dress. When the dress came in I tired it on and clearly the wrong size was ordered. Seeing as thought I only have a month until the wedding I asked for a refund. I was informed of their no refund policy, apparently even if they order a dress to small for you. I was told they would order a new dress and if I didn't want to wait I could take the one that didn't fit. I would never never recommend Volle's to anyone!!!!!! Read less
Services Used: Dress & Attire
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Private User
Wedding:
8/9/2013
0.6/5.0
Probably my biggest regret of the wedding was purchasing my dress from Volle's. I came in knowing pretty much which dress I would be purchasing and tried on a few others just to make sure. After deciding, my measurements were taken and I put down a hefty deposit which included a set fee for alterations that you had to pay for even if nothing needed to be done. They rushed us to purchase since we had so few months before the wedding (10 months to be exact - this was Nov 2012, wedding was Aug 2013).

Flash forward 7 months later, and my dress is in "early". But when I go to try it on, it won't even get over my thighs. Now to give you an idea, I'm about a A cup size since forever and a 4 dress size. The owner comes in and tell me the original consultant doesn't work here anymore, but she was the one that took my measurements and that I had gained weight - approx 1 inch in the waist and 3 inches in the bust - again I've been the same cup size since 8th grade. Now this may have been my first wedding dress experience, but I KNOW you don't purchase a dress like this to fit perfectly with no wiggle room - especially when I am prepaying for alterations to have it custom to me. Luckily, they sent the dress back to the designer who is reputable and fixed it, but I can imagine how this could have gone for other designers with a no return policy. After getting it back, they tried at 4 fitting to get the bust smaller but couldn't (remember how much they said I gained here??). So I did end up with a little loose top, but did my best to fill with cups. Which reminds me, of the $350 alteration fee I prepaid, cups and bustle were NOT included. So I got another $90 surprise charge at the end of the day.

Horrible staff, unpleasant stuffy rooms, and just overall disappointment on something that should have been fun and exciting. The ONLY good thing I will say is that the alterations lady was friendly and kind, but my bustle broke by the end of the wedding, and the top was still lose.
Probably my biggest regret of the wedding was purchasing my dress from Volle's. I came in knowing pretty much which dress Read more...
Probably my biggest regret of the wedding was purchasing my dress from Volle's. I came in knowing pretty much which dress I would be purchasing and tried on a few others just to make sure. After deciding, my measurements were taken and I put down a hefty deposit which included a set fee for alterations that you had to pay for even if nothing needed to be done. They rushed us to purchase since we had so few months before the wedding (10 months to be exact - this was Nov 2012, wedding was Aug 2013).

Flash forward 7 months later, and my dress is in "early". But when I go to try it on, it won't even get over my thighs. Now to give you an idea, I'm about a A cup size since forever and a 4 dress size. The owner comes in and tell me the original consultant doesn't work here anymore, but she was the one that took my measurements and that I had gained weight - approx 1 inch in the waist and 3 inches in the bust - again I've been the same cup size since 8th grade. Now this may have been my first wedding dress experience, but I KNOW you don't purchase a dress like this to fit perfectly with no wiggle room - especially when I am prepaying for alterations to have it custom to me. Luckily, they sent the dress back to the designer who is reputable and fixed it, but I can imagine how this could have gone for other designers with a no return policy. After getting it back, they tried at 4 fitting to get the bust smaller but couldn't (remember how much they said I gained here??). So I did end up with a little loose top, but did my best to fill with cups. Which reminds me, of the $350 alteration fee I prepaid, cups and bustle were NOT included. So I got another $90 surprise charge at the end of the day.

Horrible staff, unpleasant stuffy rooms, and just overall disappointment on something that should have been fun and exciting. The ONLY good thing I will say is that the alterations lady was friendly and kind, but my bustle broke by the end of the wedding, and the top was still lose. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
0.0/5.0
Worst Service EVER! I will NEVER EVER return caution!!!
I ordered 1k worth of bridesmaids dresses they said they would be in 2 months before they come in 30 days before, they were shipped to the store NOT to the girls...later they say they don’t do that until dress come into the store but we have to pay 10 bucks to ship to their store THAN another 25 to ship to the homes (PS we don’t even have time for them to be shipped because the wedding is 30 days away and alterations are needed ..do you work at a bridal shop or not!)!!!! Then we call and call asking if the dresses are in and then all of a sudden they are but did we get a phone call???? NO!!!! Then they say they call the bride not the bridesmaids...tell me why I should have to call everyone I didn’t buy anything there!!! And they never even called me to let anyone know they were in! Then i tell the i will deliver them to every one since they barley have time for alterations...I come to get them they look like they came out a BOX all wrinkled terrible absolutely I don’t even know what to say!!! Actually some other customer in the store said it for me! "This is how your dresses come? You better press that S*** for her!!" they said they don’t usually press/steam things unless alterations there! REALLY lady we drop 250 on each for wrinkled dress...well then they press them most likely because they are completely embarrassing themselves in front of other customers and 2 hours later after waiting and wasting my afternoon and getting attitude from the B that works the front desk ( I asked her how much longer it would be she says I quote “I don’t have time for you I’m going to tend to a bride!!”...Long story short i will NEVER GO BACK!!!!!!! Insanely terrible service, attitudes just straight unbelievable!
Worst Service EVER! I will NEVER EVER return caution!!!
I ordered 1k worth of bridesmaids dresses they said they would Read more...
Worst Service EVER! I will NEVER EVER return caution!!!
I ordered 1k worth of bridesmaids dresses they said they would be in 2 months before they come in 30 days before, they were shipped to the store NOT to the girls...later they say they don’t do that until dress come into the store but we have to pay 10 bucks to ship to their store THAN another 25 to ship to the homes (PS we don’t even have time for them to be shipped because the wedding is 30 days away and alterations are needed ..do you work at a bridal shop or not!)!!!! Then we call and call asking if the dresses are in and then all of a sudden they are but did we get a phone call???? NO!!!! Then they say they call the bride not the bridesmaids...tell me why I should have to call everyone I didn’t buy anything there!!! And they never even called me to let anyone know they were in! Then i tell the i will deliver them to every one since they barley have time for alterations...I come to get them they look like they came out a BOX all wrinkled terrible absolutely I don’t even know what to say!!! Actually some other customer in the store said it for me! "This is how your dresses come? You better press that S*** for her!!" they said they don’t usually press/steam things unless alterations there! REALLY lady we drop 250 on each for wrinkled dress...well then they press them most likely because they are completely embarrassing themselves in front of other customers and 2 hours later after waiting and wasting my afternoon and getting attitude from the B that works the front desk ( I asked her how much longer it would be she says I quote “I don’t have time for you I’m going to tend to a bride!!”...Long story short i will NEVER GO BACK!!!!!!! Insanely terrible service, attitudes just straight unbelievable! Read less
Services Used: Dress & Attire
Volles Bridal Boutique responded with the following comments:

Tanya - As previously discussed on 8/10/12, with 41 years in the industry, Volle's strives to make every brides experience flawless. As discussed with you, MFG ship dates are 12 - 15 weeks from the date ALL deposits and measures are received from wedding party. Your last bridesmaid ordered her dress April 26th, your dresses came in July 31st, exactly when they were expected and as discussed on 7/16 when you spoke to our ordering / receiving department. As far as a shipping fee, all manufacturers charge a shipment fee. Staff must be paid to prepare a shippment, and shippers require payment to move boxes. Dresses will ONLY be shipped directly to Volle's due to MFG's account guidelines, NEVER to BRIDESMAIDS! With that said, if any of your bridesmaids wanted us to ship them their gowns, we do charge $25 to package and ship via UPS. Our brides are the liaison to the bridal party. This way the bride knows exactly what the status of the dresses are at all times. Finally, pressing is the final step of the alteration process. You did not authorize Volle's to perform your alterations. Pressing a gown is NOT apart of the cost to purchase a gown. Certainly you understand if you ask employees to press gowns, they expect to get paid to do this.
Now that you have a chance to understand the facts of your scathing posting, do you think it was necessary to act this harsh?
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Jennifer
Wedding:
10/18/2008
0.0/5.0
I bought my wedding dress at Volley's. Buyers beware!! First they were very pushy, but after we decided it was the dress I wanted, it took our lady forever to enter the order. She acted like she never did it before which made me scared. Two months after the order, I received a strange phone call asking me which dress I ordered. Months later when I received the dress, it was the wrong color! When I went for the fitting of the dress, my lady would not give me the time or day because she was trying to sell another one. I had my mother come ack with me to explain the problem, since over the phone they kept saying the problem was with the veil and not the dress. They would not return the dress, but did say they would get the dress I tried on from the truck show. I received that call while I was on my honeymoon and never had a chance to go back. Not that it would matter! I would highly recommend to anyone thinking about buying a dress there not too. You can always find the same dress somewhere else. I had to purchase another dress and wounded up at David's Bridal just a few weeks before my wedding. The lady that helped me actually had worked for Volley's previously and has heard the same story several times. She said to hire an attorney.
I bought my wedding dress at Volley's. Buyers beware!! First they were very pushy, but after we decided it was the dress I Read more...
I bought my wedding dress at Volley's. Buyers beware!! First they were very pushy, but after we decided it was the dress I wanted, it took our lady forever to enter the order. She acted like she never did it before which made me scared. Two months after the order, I received a strange phone call asking me which dress I ordered. Months later when I received the dress, it was the wrong color! When I went for the fitting of the dress, my lady would not give me the time or day because she was trying to sell another one. I had my mother come ack with me to explain the problem, since over the phone they kept saying the problem was with the veil and not the dress. They would not return the dress, but did say they would get the dress I tried on from the truck show. I received that call while I was on my honeymoon and never had a chance to go back. Not that it would matter! I would highly recommend to anyone thinking about buying a dress there not too. You can always find the same dress somewhere else. I had to purchase another dress and wounded up at David's Bridal just a few weeks before my wedding. The lady that helped me actually had worked for Volley's previously and has heard the same story several times. She said to hire an attorney. Read less
Services Used: Dress & Attire
Volles Bridal Boutique responded with the following comments:

This bride did not like the color she ordered when the gown arrived!
Brides must sign off on color, size and delivery before they leave the boutique when initially special ordering thier gowns! This bride did all of that and followed contract proticol perfectly.
We showed her the EXACT sample gown she approved BEFORE she ordered and we brought EXACT sample gown for her to see, after HER gown arrived from manufacturer! SHE refused to come back to the salon to verify sample gown color to her dress. Again, we did everything we were supposed to do, and tried our best!

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53 S. Old Rand Road, Lake Zurich, IL 60047 See On Map
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