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(5)

WeddingTropics

Seattle , WA
CONTACT US
CONTACT US

LOCATION

5324 32nd Ave s
Seattle, WA 98118 US (map)

PHONE

877-374-3299

WEBSITE

View website
Please let this vendor know that you found them on the WeddingWire Network.
Dress & Attire

REVIEWS

2.3
out of 5.0
2.6/5.0
2.3/5.0
2.5/5.0
2.1/5.0
2.2/5.0
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Anise
Wedding:
10/28/2014
4.0/5.0
Great clothing, good prices, delivery was sooner than expected with so many of us in our party especially. Everything went off without a hitch, will tell anyone I know planning a destination wedding about you all. Thanks again
Great clothing, good prices, delivery was sooner than expected with so many of us in our party especially. Everything went Read more...
Great clothing, good prices, delivery was sooner than expected with so many of us in our party especially. Everything went off without a hitch, will tell anyone I know planning a destination wedding about you all. Thanks again Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
0.0/5.0
BEWARE< BEWARE< BEWARE!!!!! I wish I did more research before wasting my money with this company. I ordered 2- pants and 2-shirts for myself and son in April. I did not receive my order until mid JUNE and it was the incorrect order. I called, called and called, no answer. I sent email after email and no response or reply. I then received a call third week of June informing me to mail the wrong garments back and my correct order would be expediate by end of JUNE. I have not received anything to date. My wedding is next weekend and I had to go out and spend more money. I am soooo stress and heartbroken. I feel taken advantage of and conned. I ask for a refund but probably won't get one. After reading all these horrible stories I'm going to talk to an attorney and see if I can sue these folks. $300.00 plus gone.
BEWARE BEWARE BEWARE!!!!! I wish I did more research before wasting my money with this company. I ordered 2- pants and Read more...
BEWARE< BEWARE< BEWARE!!!!! I wish I did more research before wasting my money with this company. I ordered 2- pants and 2-shirts for myself and son in April. I did not receive my order until mid JUNE and it was the incorrect order. I called, called and called, no answer. I sent email after email and no response or reply. I then received a call third week of June informing me to mail the wrong garments back and my correct order would be expediate by end of JUNE. I have not received anything to date. My wedding is next weekend and I had to go out and spend more money. I am soooo stress and heartbroken. I feel taken advantage of and conned. I ask for a refund but probably won't get one. After reading all these horrible stories I'm going to talk to an attorney and see if I can sue these folks. $300.00 plus gone. Read less
Services Used: Dress & Attire
WeddingTropics responded with the following comments:

Hello,

I want to take this time to apologize to you for the experience you had at WeddingTropics.

At that time the company experienced several unfortunate circumstances that led to a failure from the system of management down.

The company closed for approximately 6 months after this happened and has now been reopened under new ownership, new management, and a newly streamlined and improved system of manufacturing and customer support.

Before this happened in 2014, WeddingTropics had a stellar record from 2006 -2013, we are working to restore that reputation. Our intention here is not to pretend it didn't happen for those few months in 2014, rather to explain what happened and hopefully come to a resolution together. My name is Kevin and our number is 844-921-0466.

Thank-you in advance.
Kevin
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John
Wedding:
4/25/2014
0.5/5.0
Horrible! Customer service is non-existent, half of my groomsmen did not receive their orders even though they promised they would by a certain date. No answer when I wrote and called asking for a refund/discount. Their website looks great, but they are poor busnessmen. STAY AWAY AT ALL COSTS!!
Horrible! Customer service is non-existent, half of my groomsmen did not receive their orders even though they promised Read more...
Horrible! Customer service is non-existent, half of my groomsmen did not receive their orders even though they promised they would by a certain date. No answer when I wrote and called asking for a refund/discount. Their website looks great, but they are poor busnessmen. STAY AWAY AT ALL COSTS!! Read less
Services Used: Dress & Attire
WeddingTropics responded with the following comments:

Hello John,

I want to take this time to apologize to you for the experience you had at WeddingTropics.

At that time the company experienced several unfortunate circumstances that led to a failure from the system of management down.

The company closed for approximately 6 months after this happened and has now been reopened under new ownership, new management, and a newly streamlined and improved system of manufacturing and customer support.

Before this happened in 2014, WeddingTropics had a stellar record from 2006 -2013, we are working to restore that reputation. Our intention here is not to pretend it didn't happen for those few months in 2014, rather to explain what happened and hopefully come to a resolution together. My name is Kevin and our number is 844-921-0466.

Thank-you in advance.
Kevin
Default vendor profile pic
christine
Wedding:
8/31/2013
2.5/5.0
So I had the groom order shirts for the guys. He needed something to do, right?

The web site is impossible to navigate. We both are very tech savey and you simply can not pop in the mesurements and colors you need because the web site, basically sucks.

So the 1 child's shirt he ordered is 2 inches too short in the arms. Great! Looks totally dorky.....So we paid $70.00 for a shirt that does not fit and the sleaves will need to be rolled up or he will look stupid.

About the site:

*No one ever answers the phone at this company.

*No one is ever available for "on line chat" (Why they even say they offer this is baffling becsuse it makes them look bad as no one is ever available to chat. They shoulr remove it from the site, IMO.

I have a phone message and email out to them and will come back with an update.

I am praying that they are not going to say that the shirt is "custom". It was ordered as a "med" without specific measurements, AND THE EMBRODERY IS THE SDAME COLOR AS THE SHIRT, WHEW!! This which would make you think it is a simple stock shirt.

SEE BELOW FOR RETURN POLICY ON CUSTOM:

"Due to the fact that items are Custom Made specifically for you, we can not accept returns for any reason. . . . even if a standard size is choosen. . . . Custom made items are defined as, " *Custom embrodery in a color that does not match the color of the shirt fabric. *Special tailored sizing"


I will report back about what happens ASAP. Keep your fingers crosssed.

Christine
So I had the groom order shirts for the guys. He needed something to do, right?

The web site is impossible to Read more...
So I had the groom order shirts for the guys. He needed something to do, right?

The web site is impossible to navigate. We both are very tech savey and you simply can not pop in the mesurements and colors you need because the web site, basically sucks.

So the 1 child's shirt he ordered is 2 inches too short in the arms. Great! Looks totally dorky.....So we paid $70.00 for a shirt that does not fit and the sleaves will need to be rolled up or he will look stupid.

About the site:

*No one ever answers the phone at this company.

*No one is ever available for "on line chat" (Why they even say they offer this is baffling becsuse it makes them look bad as no one is ever available to chat. They shoulr remove it from the site, IMO.

I have a phone message and email out to them and will come back with an update.

I am praying that they are not going to say that the shirt is "custom". It was ordered as a "med" without specific measurements, AND THE EMBRODERY IS THE SDAME COLOR AS THE SHIRT, WHEW!! This which would make you think it is a simple stock shirt.

SEE BELOW FOR RETURN POLICY ON CUSTOM:

"Due to the fact that items are Custom Made specifically for you, we can not accept returns for any reason. . . . even if a standard size is choosen. . . . Custom made items are defined as, " *Custom embrodery in a color that does not match the color of the shirt fabric. *Special tailored sizing"


I will report back about what happens ASAP. Keep your fingers crosssed.

Christine Read less
Services Used: Dress & Attire
Default vendor profile pic
Alysha
Wedding:
3/16/2013
4.7/5.0
The Groom and Groomsmen purchased their clothes from Wedding Tropics for our destination wedding. They were very helpful anytime we called with questions. Also, they had excellent shipping that was inexpensive and speedy considering it shipped to Canada. The quality of the clothes was good.
The Groom and Groomsmen purchased their clothes from Wedding Tropics for our destination wedding. They were very helpful Read more...
The Groom and Groomsmen purchased their clothes from Wedding Tropics for our destination wedding. They were very helpful anytime we called with questions. Also, they had excellent shipping that was inexpensive and speedy considering it shipped to Canada. The quality of the clothes was good. Read less
Services Used: Dress & Attire

MAP

 
5324 32nd Ave s, Seattle, WA 98118 See On Map
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