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West River Event Centre

Vaughan

LOCATION

Vaughan, US
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Wedding Venue

REVIEWS

4.2
out of 5.0
4.3/5.0
4.3/5.0
4.1/5.0
4.4/5.0
4.0/5.0
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Anonymous
Wedding:
4/6/2013
4.0/5.0
We had our reception here and there were far too many pros that outweighed any cons with this venue. The best things were the food - people are still raving about how delicious everything tasted; and their professionalism the day of - the hall was set up beautifully and the service was quick and efficient, except for one bartender. For the most part, I was a very happy bride with no regrets! Now for their negative feedback. The night of our wedding, we had been hearing complaints about one of their 2 bartenders, so I approached the bar to order a drink to see for myself, and he proceeded to ignore me for several minutes. My friend beside me ordered something and said "thank you so much" to him in which he responded "no problem. At least people like you appreciate it". I was appalled. After him ignoring me for so long and finding out he was ignoring my husband, that comment was the last straw. We told the floor manager who proceeded to get someone else on the bar and that incredibly rude man left thankfully. We later found out he had cut off many of our guests (my father in law included), that were completely coherent and fine. I am a bartender myself, and understand the legal consequences of over serving, however this man had a different agenda. Regardless of our issue with him, the service was excellent. He does not represent West River's otherwise excellence in service, and hopefully they never have him back there again. The only other issue with WR was a few missing items following the big day. Our personalized groomsmen glasses amongst over half of our table numbers that I had made myself were never found or returned. It's unfortunate, but it happens. I would just advise brides and grooms to take their significant belongings with them that night. We used the Villa Tuscany room which was perfect for our 200 person guest list. It also didn't have the typical banquet hall feel, yet had all the amenities of one.
We had our reception here and there were far too many pros that outweighed any cons with this venue. The best things were Read more...
We had our reception here and there were far too many pros that outweighed any cons with this venue. The best things were the food - people are still raving about how delicious everything tasted; and their professionalism the day of - the hall was set up beautifully and the service was quick and efficient, except for one bartender. For the most part, I was a very happy bride with no regrets! Now for their negative feedback. The night of our wedding, we had been hearing complaints about one of their 2 bartenders, so I approached the bar to order a drink to see for myself, and he proceeded to ignore me for several minutes. My friend beside me ordered something and said "thank you so much" to him in which he responded "no problem. At least people like you appreciate it". I was appalled. After him ignoring me for so long and finding out he was ignoring my husband, that comment was the last straw. We told the floor manager who proceeded to get someone else on the bar and that incredibly rude man left thankfully. We later found out he had cut off many of our guests (my father in law included), that were completely coherent and fine. I am a bartender myself, and understand the legal consequences of over serving, however this man had a different agenda. Regardless of our issue with him, the service was excellent. He does not represent West River's otherwise excellence in service, and hopefully they never have him back there again. The only other issue with WR was a few missing items following the big day. Our personalized groomsmen glasses amongst over half of our table numbers that I had made myself were never found or returned. It's unfortunate, but it happens. I would just advise brides and grooms to take their significant belongings with them that night. We used the Villa Tuscany room which was perfect for our 200 person guest list. It also didn't have the typical banquet hall feel, yet had all the amenities of one. Read less
Services Used: Wedding Venue
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Connie
Wedding:
9/10/2011
5.0/5.0
We had our garden ceremony and reception (villa tuscany room) at this venue and it was a beautiful day. Stephanie and Laura-Lea was very professional and kind. Both were always quick to respond if and when i had any questions. The set up was beautiful and the food was amazing!
We had our garden ceremony and reception (villa tuscany room) at this venue and it was a beautiful day. Stephanie and Read more...
We had our garden ceremony and reception (villa tuscany room) at this venue and it was a beautiful day. Stephanie and Laura-Lea was very professional and kind. Both were always quick to respond if and when i had any questions. The set up was beautiful and the food was amazing! Read less
Services Used: Wedding Venue
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marinav13
Wedding:
6/14/2009
3.0/5.0
Has a beautiful garden with a gazebo and a fountain for an outside ceremony! However they don't do kosher catering at all.
Has a beautiful garden with a gazebo and a fountain for an outside ceremony! However they don't do kosher catering at all. Read more...
Has a beautiful garden with a gazebo and a fountain for an outside ceremony! However they don't do kosher catering at all. Read less
Services Used: Wedding Venue
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Anonymous
Wedding:
1+ year ago
4.8/5.0
My husband and I feel in love with West River Event Centre. We specifically looked for a place that had an outdoor ceremony option that would allow us to flow into the reception. At the back of West River there is a beautiful gazebo that we were married at.
We worked with Stephanie to complete our contract. We found her to be very professional and friendly. She was very responsive to our inquiries. Closer to the date our event coordinator was Tiffany. Initially we felt that she was a bit cold, but we talked to her and got to know her a bit better. She ended up being a great resource! Both Tiffany and Stephanie were there for us on our special day and helped us manage some bridesmaid crisis that occured. Not sure what we would have done without them!
There are more affordable options then West River - but it had everything that we were looking for - beautiful venue, outdoor ceremony site, large spacious banquet hall.
This venue is definitely worth checking out!!
My husband and I feel in love with West River Event Centre. We specifically looked for a place that had an outdoor Read more...
My husband and I feel in love with West River Event Centre. We specifically looked for a place that had an outdoor ceremony option that would allow us to flow into the reception. At the back of West River there is a beautiful gazebo that we were married at.
We worked with Stephanie to complete our contract. We found her to be very professional and friendly. She was very responsive to our inquiries. Closer to the date our event coordinator was Tiffany. Initially we felt that she was a bit cold, but we talked to her and got to know her a bit better. She ended up being a great resource! Both Tiffany and Stephanie were there for us on our special day and helped us manage some bridesmaid crisis that occured. Not sure what we would have done without them!
There are more affordable options then West River - but it had everything that we were looking for - beautiful venue, outdoor ceremony site, large spacious banquet hall.
This venue is definitely worth checking out!! Read less
Services Used: Wedding Venue
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