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(8)

White Dove Bridal

Plano , TX
CONTACT US
CONTACT US

LOCATION

4524 Early Morn Drive
Plano, TX 75093 US (map)

PHONE

866-778-8001

WEBSITE

View website
Please let this vendor know that you found them on the WeddingWire Network.

ABOUT US

When my husband and I were planning on getting married back in 1995, I looked everywhere to find a wedding hat I could wear. I called or went to every Bridal Shop in the Dallas area,... Read more
When my husband and I were planning on getting married back in 1995, I looked everywhere to find a wedding hat I could wear. I called or went to every Bridal Shop in the Dallas area, with no success. Not finding a hat in a store, I made my own. My husband really liked my work and told me I could re-sell the ones I made. I took his advise and started making and selling wedding hats. My husband was very much interested in the possibilities of selling our products on the Internet, so my husband designed our Web site.
Since first creating our Web site, we've added many products from nationally known bridal manufacturers. Our suppliers products are sold by hundreds of Bridal Shops across the country. We currently have the largest selection of bridal headpieces and veils on the Web. And, we continue to add more products in order to give our customers more of a selection to choose from.

It is our desire to provide our customers with the highest quality products available, at a price that is highly competitive with any Bridal Shop or Mail Order Company in the country. We're so sure of our quality and prices, that we suggest you compare any of our products with a similar product available at Bridal Shops in your area, or any other Bridal Company on the Internet. We're certain that you will find that our quality is unsurpassed and our prices are very competitive. Read less

PHOTOS

130x130 sq 1214785027021 patty ed

INFO FOR DRESS & ATTIRE

Who do you provide services for?
Bride, Bridesmaids, Father of the Bride, Father of the Groom, Flower Girls, Groom, Groomsmen, Mother of the Bride, Mother of the Groom, Ring Bearers
What accessories do you provide?
Garters, Hair Accessories, Jewelry, Shoes, Undergarments, Veils

REVIEWS

2.6
out of 5.0
2.6/5.0
2.7/5.0
2.6/5.0
2.8/5.0
2.5/5.0
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Default vendor profile pic
Pat
Wedding:
4/1/2010
4.6/5.0
I had looked all over for the right veil, going from shop to shop with no luck. I then surfed the web and came across whitedovebridal.com. I was a bit reluctant to purchase a veil sight unseen, but I'm sure glad I did. The veil was from a designer Erica Koesler and is simply gorgeous. Patty Jenkins was most helpful in helping me choose the right color since my gown was an off white color. The company responded to my emails in a timely fashion and delivered my veil to me sooner than I had expected. I highly recommend white dove bridal.
I had looked all over for the right veil, going from shop to shop with no luck. I then surfed the web and came across Read more...
I had looked all over for the right veil, going from shop to shop with no luck. I then surfed the web and came across whitedovebridal.com. I was a bit reluctant to purchase a veil sight unseen, but I'm sure glad I did. The veil was from a designer Erica Koesler and is simply gorgeous. Patty Jenkins was most helpful in helping me choose the right color since my gown was an off white color. The company responded to my emails in a timely fashion and delivered my veil to me sooner than I had expected. I highly recommend white dove bridal. Read less
Services Used: Dress & Attire
Wwnetwork 128
young
Wedding:
3/12/2010
1.0/5.0
Oh, wow. This is the first time I felt compelled to write a review about a company. I created this profile just so that I could warn everyone in advance NOT to go through this company. First, Ed Jenkins is rude. I first dismissed this because I am usually not one to be confrontational, but after the second encoutner of his rudeness, I called him out and asked him why he treats his customers so rude. He blamed it on his old age LOL

Second, I had to return an item and they tried to jip me out of 50% of what it costs. I am going to file a disupte with my credit card company. There are so many companies to go though, please keep moving on. This place is a nightmare to deal with and there are better places to spend our money.
Oh, wow. This is the first time I felt compelled to write a review about a company. I created this profile just so that I Read more...
Oh, wow. This is the first time I felt compelled to write a review about a company. I created this profile just so that I could warn everyone in advance NOT to go through this company. First, Ed Jenkins is rude. I first dismissed this because I am usually not one to be confrontational, but after the second encoutner of his rudeness, I called him out and asked him why he treats his customers so rude. He blamed it on his old age LOL

Second, I had to return an item and they tried to jip me out of 50% of what it costs. I am going to file a disupte with my credit card company. There are so many companies to go though, please keep moving on. This place is a nightmare to deal with and there are better places to spend our money. Read less
Services Used: Dress & Attire, Jewelry, Unique Services
Default vendor profile pic
bliubird
Wedding:
9/19/2009
0.2/5.0
Don't purchase anything here!! I know the review below is long, so if you don't feel like reading it, you could just go by their Better Business Bureau rating of C+:
http://www.bbb.org/dallas/business-reviews/bridal-shops/white-dove-bridal-in-plano-tx-90043039

I attempted to order my wedding day bracelet and a pair of costume earrings for formal occasions from their website www.whitedovebridal.com on 8/25/09. Their website has a nice feature than asks that you confirm your wedding date (9/19/09) and when you need your items by (9/12/09). I received a confirmation email of my order and all the same information, so I figured I didn't have to worry about it and focused on other wedding planning.

Sept 16th, I realized I hadn't received my order and so I called during business hours, but only the answering machine picked up. I left a message stating that if I couldn't get my items by Thursday or even the day before the wedding, then I wanted to cancel my order. I left my order number an my phone number to call back. The next morning at 10am, I received an email stating "We thought you'd like to know that this order has now been despatched." (yes, with the misspelling) I was surprised that they didn't call me back to confirm anything with me. So I called them around noon - this time a man answered and I asked him what day I would be receiving my order. He told me I would receive it on 9/19! ON my wedding day??? I told him that wasn't acceptable as I would be gone for my wedding by the time it came! So I cancelled the bracelet, but had him send the earrings anyway. What a mistake. Note that supposedly my order had already been dispatched 2 hours ago according to the email.

My mom did confirm that the earrings came to me in the mail on 9/19 - but I was gone on my honeymoon for the next week. When I came back, I still hadn't received a refund for the bracelet I cancelled, so I called on 9/28. They did apologize for that and refunded me right away. But they made a mistake and refunded me for full amount of all items.

In the meantime, I checked the earrings and realized I didn't like the earrings as much as I did online, but they have a ridiculous return policy of 7 days (which clearly I couldn't conform to since they sent the item on my wedding day and I was thereafter on my honeymoon for 7 days) AND they have to APPROVE your return (read here: http://www.whitedovebridal.com/Files/returns_exchanges.htm).

White Dove emailed me right away asking me to return the extra money they accidentally sent me. I did the right thing, and obliged. I took this opportunity to ask them if they would approve a refund for the earrings due to the fact that they were late getting the item to me in the first place. I have yet to hear anything from them to this day. It seems they are only responsive when it benefits them.

They couldn't process my original order correctly, they couldn't process the refund correctly, and they have awful communication. Do NOT buy from them!!!!!!!
Don't purchase anything here!! I know the review below is long, so if you don't feel like reading it, you could just go by Read more...
Don't purchase anything here!! I know the review below is long, so if you don't feel like reading it, you could just go by their Better Business Bureau rating of C+:
http://www.bbb.org/dallas/business-reviews/bridal-shops/white-dove-bridal-in-plano-tx-90043039

I attempted to order my wedding day bracelet and a pair of costume earrings for formal occasions from their website www.whitedovebridal.com on 8/25/09. Their website has a nice feature than asks that you confirm your wedding date (9/19/09) and when you need your items by (9/12/09). I received a confirmation email of my order and all the same information, so I figured I didn't have to worry about it and focused on other wedding planning.

Sept 16th, I realized I hadn't received my order and so I called during business hours, but only the answering machine picked up. I left a message stating that if I couldn't get my items by Thursday or even the day before the wedding, then I wanted to cancel my order. I left my order number an my phone number to call back. The next morning at 10am, I received an email stating "We thought you'd like to know that this order has now been despatched." (yes, with the misspelling) I was surprised that they didn't call me back to confirm anything with me. So I called them around noon - this time a man answered and I asked him what day I would be receiving my order. He told me I would receive it on 9/19! ON my wedding day??? I told him that wasn't acceptable as I would be gone for my wedding by the time it came! So I cancelled the bracelet, but had him send the earrings anyway. What a mistake. Note that supposedly my order had already been dispatched 2 hours ago according to the email.

My mom did confirm that the earrings came to me in the mail on 9/19 - but I was gone on my honeymoon for the next week. When I came back, I still hadn't received a refund for the bracelet I cancelled, so I called on 9/28. They did apologize for that and refunded me right away. But they made a mistake and refunded me for full amount of all items.

In the meantime, I checked the earrings and realized I didn't like the earrings as much as I did online, but they have a ridiculous return policy of 7 days (which clearly I couldn't conform to since they sent the item on my wedding day and I was thereafter on my honeymoon for 7 days) AND they have to APPROVE your return (read here: http://www.whitedovebridal.com/Files/returns_exchanges.htm).

White Dove emailed me right away asking me to return the extra money they accidentally sent me. I did the right thing, and obliged. I took this opportunity to ask them if they would approve a refund for the earrings due to the fact that they were late getting the item to me in the first place. I have yet to hear anything from them to this day. It seems they are only responsive when it benefits them.

They couldn't process my original order correctly, they couldn't process the refund correctly, and they have awful communication. Do NOT buy from them!!!!!!! Read less
Services Used: Jewelry
Default vendor profile pic
GINGER
Wedding:
2/21/2009
4.2/5.0
I only ordered my veil from this place, and did it online. In fact, I didn't even realize they were located near me until after I placed the order. My veil was perfect!!
I only ordered my veil from this place, and did it online. In fact, I didn't even realize they were located near me until Read more...
I only ordered my veil from this place, and did it online. In fact, I didn't even realize they were located near me until after I placed the order. My veil was perfect!! Read less
Services Used: Dress & Attire
Default vendor profile pic
Sarah
Wedding:
4/5/2008
0.0/5.0
Ed Jenkins was rude, difficult and disrespectful. I would never recommend buying anything from them, it may seem like a good price up front but you'll pay for it in the end.
Ed Jenkins was rude, difficult and disrespectful. I would never recommend buying anything from them, it may seem like a Read more...
Ed Jenkins was rude, difficult and disrespectful. I would never recommend buying anything from them, it may seem like a good price up front but you'll pay for it in the end. Read less
Services Used: Dress & Attire

MAP

 
4524 Early Morn Drive, Plano, TX 75093 See On Map
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Please let this vendor know that you found them on the WeddingWire Network.
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