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(9)

White Lights

Mankato , MN

LOCATION

Mankato, MN US
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Dress & Attire

REVIEWS

1.6
out of 5.0
1.7/5.0
1.4/5.0
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1.4/5.0
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janelleandrea
Wedding:
8/23/2014
0.4/5.0
I found my dress at another store, but ordered it from Valerie's because it was local to me and they offer 10% discount or free alterations on any bridal gown order. My dress came in about 6 months after ordering it, which was the expected timeline. The overall transaction went smoothly, but once the dress was in, there were issues. I opted for the free alteration benefit, but I am still not sure what that entirely covers. I wanted my dress hemmed, taken in at the top and the hips and also a custom alteration to change the neckline. I knew I would have to pay for the custom alterations, but when I met with Valerie and her seamstress, they were very rude and didn't agree with what I wanted to do to the dress. They didn't want to hem it because it was all lace and suggested that I instead wear higher heels to accommodate the length and insisted that the dress fit me perfect and no other alterations would be needed, which was not the case at all in my mind. I ended up crying at my first fitting out of frustration and disbelief. In the end, they referred me to a much more respectable and experienced seamstress and Valerie paid the seamstress $75 to do the hem. It would have been more worth our money to get the 10% off, but Valerie refused to go back and re-do the benefit I had opted for when ordering. Suggestion to future brides is to order your dress somewhere else, or if you do order it from Valerie's, you should opt for the 10% off the order, get your dress and get it out of there and to a better seamstress or place to do business.
I found my dress at another store, but ordered it from Valerie's because it was local to me and they offer 10% discount or Read more...
I found my dress at another store, but ordered it from Valerie's because it was local to me and they offer 10% discount or free alterations on any bridal gown order. My dress came in about 6 months after ordering it, which was the expected timeline. The overall transaction went smoothly, but once the dress was in, there were issues. I opted for the free alteration benefit, but I am still not sure what that entirely covers. I wanted my dress hemmed, taken in at the top and the hips and also a custom alteration to change the neckline. I knew I would have to pay for the custom alterations, but when I met with Valerie and her seamstress, they were very rude and didn't agree with what I wanted to do to the dress. They didn't want to hem it because it was all lace and suggested that I instead wear higher heels to accommodate the length and insisted that the dress fit me perfect and no other alterations would be needed, which was not the case at all in my mind. I ended up crying at my first fitting out of frustration and disbelief. In the end, they referred me to a much more respectable and experienced seamstress and Valerie paid the seamstress $75 to do the hem. It would have been more worth our money to get the 10% off, but Valerie refused to go back and re-do the benefit I had opted for when ordering. Suggestion to future brides is to order your dress somewhere else, or if you do order it from Valerie's, you should opt for the 10% off the order, get your dress and get it out of there and to a better seamstress or place to do business. Read less
Services Used: Dress & Attire
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Elle'-Shante'
Wedding:
6/21/2014
4.2/5.0
Valerie's was a great boutique to work with. They found and ordered the dress I wanted and also gave my bridesmaids a great experience. The staff is wonderful and are SO willing to help. The only unfortunate thing is the hours of the boutique. Being a bride with out of town family, which I would thing is common, weekend hours are AWFUL!
Valerie's was a great boutique to work with. They found and ordered the dress I wanted and also gave my bridesmaids a Read more...
Valerie's was a great boutique to work with. They found and ordered the dress I wanted and also gave my bridesmaids a great experience. The staff is wonderful and are SO willing to help. The only unfortunate thing is the hours of the boutique. Being a bride with out of town family, which I would thing is common, weekend hours are AWFUL! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
0.0/5.0
We went to Valerie for her decorating services. It was very difficult to reach her via phone, and she did not respond to messages left. She refused to give out any information over the phone, so I ended up driving 1.5 hrs both ways for a consultation, during which she told us several times to go home and look at her website rather than answering our questions directly. The consultation ended up taking only about 15 minutes, and all the information provided could have been given easily over the phone. In addition, Valerie seemed very disorganized, the quality of her products seemed poor, and her services were expensive.

Valerie clearly has very little respect for other people's time and resources. Look elsewhere for your decorating needs.
We went to Valerie for her decorating services. It was very difficult to reach her via phone, and she did not respond to Read more...
We went to Valerie for her decorating services. It was very difficult to reach her via phone, and she did not respond to messages left. She refused to give out any information over the phone, so I ended up driving 1.5 hrs both ways for a consultation, during which she told us several times to go home and look at her website rather than answering our questions directly. The consultation ended up taking only about 15 minutes, and all the information provided could have been given easily over the phone. In addition, Valerie seemed very disorganized, the quality of her products seemed poor, and her services were expensive.

Valerie clearly has very little respect for other people's time and resources. Look elsewhere for your decorating needs. Read less
Services Used: Dress & Attire, Lighting & Decor
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disappointed_bride
Wedding:
5/6/2011
0.4/5.0
I would like to say that at first Valerie was very open to assisting me. My mother, sister, and myself arrived at her shop 15 minutes before she was to close but never rushed us out and let us browse. After that it went downhill and fast. I had to re-order my bridesmaid dresses because they were the wrong color. She repeatedly accused me that it was my fault they were wrong but turns out she didn't know the fabric right and told me the wrong color fabric swatch to choose from. Now I wasn't trying to be too picky but the color that the dresses were orignally would have thrown my whole wedding off. She NEVER once apologized and I had to pay to send the originals back so I could get the right ones. Everything always took longer to get in than she would tell me and I would have to repeatedly call her to find out when my things were in. Her excuse was she is "busy" but come on, it does not take long to call one of your customers to say their shoes are in. They are very unorganized and frankly overpriced. This bridal salon is THE WORST I HAVE EVER WORKED WITH. Valerie and her salon ruined my whole expierence and I hope nobody ever has to go through with what I did.
I would like to say that at first Valerie was very open to assisting me. My mother, sister, and myself arrived at her shop Read more...
I would like to say that at first Valerie was very open to assisting me. My mother, sister, and myself arrived at her shop 15 minutes before she was to close but never rushed us out and let us browse. After that it went downhill and fast. I had to re-order my bridesmaid dresses because they were the wrong color. She repeatedly accused me that it was my fault they were wrong but turns out she didn't know the fabric right and told me the wrong color fabric swatch to choose from. Now I wasn't trying to be too picky but the color that the dresses were orignally would have thrown my whole wedding off. She NEVER once apologized and I had to pay to send the originals back so I could get the right ones. Everything always took longer to get in than she would tell me and I would have to repeatedly call her to find out when my things were in. Her excuse was she is "busy" but come on, it does not take long to call one of your customers to say their shoes are in. They are very unorganized and frankly overpriced. This bridal salon is THE WORST I HAVE EVER WORKED WITH. Valerie and her salon ruined my whole expierence and I hope nobody ever has to go through with what I did. Read less
Services Used: Dress & Attire
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Tricia
Wedding:
9/18/2010
1.6/5.0
My first trip to the Bridal Gallery went well. I had made an appointment after hours, and the owner was extremely helpful and patient and attentive. However, things went downhill from there. The day I actually ordered my dress, the store was busy and the owner lacked any focus whatsoever....she had to ask more than once if I was ordering the dress in white or ivory. I also ordered my bridesmaid dresses and flower girl dresses at the same store. One of my bridesmaids lived overseas and one out of state, which I told the store. I suspect that the store forgot to place my bridesmaid and flower girl dress order for a few weeks - a few weeks after I ordered them, I was informed the flower girl dresses were discontinued. I tried repeatedly to contact the owner to make sure any dresses I ordered would be in by the wedding - which was now about 3 months out. I was unable to get the owner to return my call and none of the staff can address issues - they just tell you to talk to the owner. It took a month to get the owner to return my call. She did then tell me, that I should just keep trying to call and reach her because "it's busy." She was unable to guarantee that the flower girl dresses would be there for the wedding, and she gave the estimated arrival date for the BM dresses at 8/13 - 9/5 for my 9/18 wedding. She would not take responsibility or any action to see if the dresses would arrive any earlier - and she would never provide me with the date the dresses were actually ordered. The BM dresses did eventually arrive on 8/16, but I had to change the style of flower girl dresses to ensure I could get the dresses on time. The owner will talk over you and not accept accountability for anything. I was very disappointed with the service.
My first trip to the Bridal Gallery went well. I had made an appointment after hours, and the owner was extremely helpful Read more...
My first trip to the Bridal Gallery went well. I had made an appointment after hours, and the owner was extremely helpful and patient and attentive. However, things went downhill from there. The day I actually ordered my dress, the store was busy and the owner lacked any focus whatsoever....she had to ask more than once if I was ordering the dress in white or ivory. I also ordered my bridesmaid dresses and flower girl dresses at the same store. One of my bridesmaids lived overseas and one out of state, which I told the store. I suspect that the store forgot to place my bridesmaid and flower girl dress order for a few weeks - a few weeks after I ordered them, I was informed the flower girl dresses were discontinued. I tried repeatedly to contact the owner to make sure any dresses I ordered would be in by the wedding - which was now about 3 months out. I was unable to get the owner to return my call and none of the staff can address issues - they just tell you to talk to the owner. It took a month to get the owner to return my call. She did then tell me, that I should just keep trying to call and reach her because "it's busy." She was unable to guarantee that the flower girl dresses would be there for the wedding, and she gave the estimated arrival date for the BM dresses at 8/13 - 9/5 for my 9/18 wedding. She would not take responsibility or any action to see if the dresses would arrive any earlier - and she would never provide me with the date the dresses were actually ordered. The BM dresses did eventually arrive on 8/16, but I had to change the style of flower girl dresses to ensure I could get the dresses on time. The owner will talk over you and not accept accountability for anything. I was very disappointed with the service. Read less
Services Used: Dress & Attire
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alreadywed81
Wedding:
8/1/2009
0.4/5.0
This dress shop was our biggest disappointment in the wedding process. The shop is very unorganized. They didn't have any standard paper work. She ordered the wrong dress length and then blamed me. She then made a bad attempt to hem the dresses. The edges were horrible and I waited to get them for an EXTRA MONTH. She never apologized for the inconvenience and blamed it all on me or on it just being an accident they couldn't have helped. I also had waited for the bridesmaids dresses for 7 months, then she didn't even offer to send them for us for free since they had been so late I hadn't been able to give them to the bridesmaids that live around the country who had been there recently. It was horrible. I would never recommend this store to anyone.
This dress shop was our biggest disappointment in the wedding process. The shop is very unorganized. They didn't have any Read more...
This dress shop was our biggest disappointment in the wedding process. The shop is very unorganized. They didn't have any standard paper work. She ordered the wrong dress length and then blamed me. She then made a bad attempt to hem the dresses. The edges were horrible and I waited to get them for an EXTRA MONTH. She never apologized for the inconvenience and blamed it all on me or on it just being an accident they couldn't have helped. I also had waited for the bridesmaids dresses for 7 months, then she didn't even offer to send them for us for free since they had been so late I hadn't been able to give them to the bridesmaids that live around the country who had been there recently. It was horrible. I would never recommend this store to anyone. Read less
Services Used: Dress & Attire
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evie8783
Wedding:
8/18/2007
3.2/5.0
She is a little hard to get a hold of most of the time, but she does an amazing job!
She is a little hard to get a hold of most of the time, but she does an amazing job!
She is a little hard to get a hold of most of the time, but she does an amazing job! Read less
Services Used: Flowers, Rentals & Photobooths
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Summer
Wedding:
7/8/2007
1.9/5.0
This has always bothered me since the day of my wedding. I was so impressed with the way my reception decor turned out. But I think she bit off way more than she could handle with regards to my wedding. At the time she was operating out of a shed near her home. She had no actual store. When we talked about decor she mentioned she did floral arrangements. I asked for photos of her previous work but she could not provide any. I was so overjoyed with her decor selections and demeanor that I took her at her word and booked her for the whole deal flowers and all. My flowers were the biggest disappointment. Not only were they completely not the correct color or what I ordered at all but they were cheap looking.. Dying and falling apart and so small! We paid a great deal of money and expressed a desire for large full arrangements for the wedding party. I got the opposite. Small and falling apart and the wrong flowers. I wanted deep red roses and I got orange astromeria mixed cheap looking SAMs club arrangements that I could have thrown together myself. The men's boutanieers were literally falling apart. We had to repin and assemble them all to make them last through the ceremony and pictures. I was so sad. It's a once in a life time day. You want it perfect when it comes to these things. My advice never use her for flowers unless she can show you her quality had improved. Judging by the other reviews it looks like her quality lacks in so many other areas also. Sad! Not too many options in this area to choose from.
This has always bothered me since the day of my wedding. I was so impressed with the way my reception decor turned out. Read more...
This has always bothered me since the day of my wedding. I was so impressed with the way my reception decor turned out. But I think she bit off way more than she could handle with regards to my wedding. At the time she was operating out of a shed near her home. She had no actual store. When we talked about decor she mentioned she did floral arrangements. I asked for photos of her previous work but she could not provide any. I was so overjoyed with her decor selections and demeanor that I took her at her word and booked her for the whole deal flowers and all. My flowers were the biggest disappointment. Not only were they completely not the correct color or what I ordered at all but they were cheap looking.. Dying and falling apart and so small! We paid a great deal of money and expressed a desire for large full arrangements for the wedding party. I got the opposite. Small and falling apart and the wrong flowers. I wanted deep red roses and I got orange astromeria mixed cheap looking SAMs club arrangements that I could have thrown together myself. The men's boutanieers were literally falling apart. We had to repin and assemble them all to make them last through the ceremony and pictures. I was so sad. It's a once in a life time day. You want it perfect when it comes to these things. My advice never use her for flowers unless she can show you her quality had improved. Judging by the other reviews it looks like her quality lacks in so many other areas also. Sad! Not too many options in this area to choose from. Read less
Services Used: Flowers, Wedding Planning, Lighting & Decor
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travlerchick
Wedding:
6/23/2007
1.9/5.0
Valerie was nice in the beginning. The decorations very very nice and everyone had a wonderful time. But when it
was time for the payment, she wanted us to pay in cash and just leave it on the stairs in her open office. I would not
do that, so we paid her in check. She called and demanded her 10 percent back. Not a good profesional person.
Valerie was nice in the beginning. The decorations very very nice and everyone had a wonderful time. But when it
was Read more...
Valerie was nice in the beginning. The decorations very very nice and everyone had a wonderful time. But when it
was time for the payment, she wanted us to pay in cash and just leave it on the stairs in her open office. I would not
do that, so we paid her in check. She called and demanded her 10 percent back. Not a good profesional person. Read less
Services Used: Rentals & Photobooths
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