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White Satin Bridal

Plainfield , IL
CONTACT US
CONTACT US

LOCATION

24047 W Lockport St suite 101
Plainfield, IL 60544 US (map)

PHONE

815-609-0031

WEBSITE

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Please let this vendor know that you found them on the WeddingWire Network.
Dress & Attire

INFO FOR DRESS & ATTIRE

Who do you provide services for?
Bride, Bridesmaids, Father of the Bride, Father of the Groom, Flower Girls, Groom, Groomsmen, Mother of the Bride, Mother of the Groom, Ring Bearers
Which of the following services do you provide??
Alterations
Which of the following items do you offer?
Bridal Belts, Bridal Gowns, Formal Gowns, Hair Accessories, Jewelry, Shoes, Tuxedo Rentals, Tuxedos, Undergarments, Veils
What is the average turnaround time for a bridal gown? (select one)
Less than 6 months
How often do you receive new bridal gowns?
Seasonally
What is your return policy?
Final Sale

REVIEWS

4.7
out of 5.0
4.7/5.0
4.7/5.0
4.8/5.0
4.8/5.0
4.7/5.0
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Tish
Wedding:
10/7/2016
0.5/5.0
Triple D'- Disgusted, Deceptive and Disappointed. Three words that describe my experience with this place. I thought I would give this place a try as it is local. Stupid me. I should have known right away the type of place this was when on my first visit to the store, I was walked past several times by 2 women, one being the owner, and the other being a saleswoman for about 20 minutes before either asked if I needed help. I was patient because i figured they were busy helping other people. Wrong!! I was the only person in the store. Red flags should have gone up then, but I let it go.
I found a dress that I fell in love with and I purchased it for my sons wedding. I found out on Friday evenig that I need to have an unexpected medical procedure 3 weeks before the wedding. Today is Tuesday, as they are closed on Mondays. I took the dress back to either return it, or find a dress that had a lower neckline. I explained the situation to the sales lady, and immediately she said no returns. The sales lady took the dress into the back to the owner, came out again, and said "the owner said no". I asked to speak to the owner to once again explaine my situation. The owner comes out from the back and immediately she began to come up with stories of how people are# always trying to rip them off by returning dresses.and how weddings are always cancelled, and how people lie.
Clearly the dress had not been worn, nor had it been altered. I asked why she would refuse the return of the dress and she says well I probably won't be able to sell it" OK, WHAT???? GET OUTTA HERE! You goat roped me into buying the dress, telling me the dress was new, but had no tags, and I took their word for it.The owner then says, we'll where are the tags? I said I was told that the dress was in fact new, but the tags had been remoned. Now this really brings their integrity into focus. STAY AWAY. YOU'LL BE HAPPY YOU DID.
Triple D'- Disgusted, Deceptive and Disappointed. Three words that describe my experience with this place. I thought I Read more...
Triple D'- Disgusted, Deceptive and Disappointed. Three words that describe my experience with this place. I thought I would give this place a try as it is local. Stupid me. I should have known right away the type of place this was when on my first visit to the store, I was walked past several times by 2 women, one being the owner, and the other being a saleswoman for about 20 minutes before either asked if I needed help. I was patient because i figured they were busy helping other people. Wrong!! I was the only person in the store. Red flags should have gone up then, but I let it go.
I found a dress that I fell in love with and I purchased it for my sons wedding. I found out on Friday evenig that I need to have an unexpected medical procedure 3 weeks before the wedding. Today is Tuesday, as they are closed on Mondays. I took the dress back to either return it, or find a dress that had a lower neckline. I explained the situation to the sales lady, and immediately she said no returns. The sales lady took the dress into the back to the owner, came out again, and said "the owner said no". I asked to speak to the owner to once again explaine my situation. The owner comes out from the back and immediately she began to come up with stories of how people are# always trying to rip them off by returning dresses.and how weddings are always cancelled, and how people lie.
Clearly the dress had not been worn, nor had it been altered. I asked why she would refuse the return of the dress and she says well I probably won't be able to sell it" OK, WHAT???? GET OUTTA HERE! You goat roped me into buying the dress, telling me the dress was new, but had no tags, and I took their word for it.The owner then says, we'll where are the tags? I said I was told that the dress was in fact new, but the tags had been remoned. Now this really brings their integrity into focus. STAY AWAY. YOU'LL BE HAPPY YOU DID. Read less
Services Used: Dress & Attire
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Annie
Wedding:
6/4/2016
5.0/5.0
Wow! I loved working with White Satin Bridal to find my wedding gown in October of 2015. From my first appointment to the final fitting, they were absolutely wonderful. Coming from Chicago, they were very flexible and accommodating to my schedule to fit me in. Though their hours were sometimes a little hard to work around, they were always responsive and kept me at ease through a process that is somewhat stressful. The dress was everything I had ever hoped for and more. Thank you for making this a wonderful experience!!!!!
Wow! I loved working with White Satin Bridal to find my wedding gown in October of 2015. From my first appointment to the Read more...
Wow! I loved working with White Satin Bridal to find my wedding gown in October of 2015. From my first appointment to the final fitting, they were absolutely wonderful. Coming from Chicago, they were very flexible and accommodating to my schedule to fit me in. Though their hours were sometimes a little hard to work around, they were always responsive and kept me at ease through a process that is somewhat stressful. The dress was everything I had ever hoped for and more. Thank you for making this a wonderful experience!!!!! Read less
Services Used: Dress & Attire
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Cheryl
Wedding:
6/4/2016
5.0/5.0
After having a negative experience with another bridal salon I contacted White Satin Bridal and just from my initial phone call I knew I was in good hands. No matter you who speak to at the store every single person is informative, caring, dedicated to giving you everything you want, and excited for your big day. I only used 15 minutes of my appointment because the staff is so knowledgable of their products and how everything fits together. Every piece of my wedding attire is perfect. I would never have imagined that buying my wedding dress would go so smoothly.
After having a negative experience with another bridal salon I contacted White Satin Bridal and just from my initial phone Read more...
After having a negative experience with another bridal salon I contacted White Satin Bridal and just from my initial phone call I knew I was in good hands. No matter you who speak to at the store every single person is informative, caring, dedicated to giving you everything you want, and excited for your big day. I only used 15 minutes of my appointment because the staff is so knowledgable of their products and how everything fits together. Every piece of my wedding attire is perfect. I would never have imagined that buying my wedding dress would go so smoothly. Read less
Services Used: Dress & Attire
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Brittany
Wedding:
5/28/2016
5.0/5.0
I purchased my dress, my bridesmaid dresses as well as all accessories from White Satin Bridal. It probably was one of the best experiences I ever had. Since it is a small shop, the experience was always intimate. The problem with going to big bridal shops is the pressure to purchase dresses. The girls don't make commission off the dresses so they are always giving your honest opinion and make sure to stay within your price point. I also was never surprised with charges, my dress was pressed for free, my alterations were charged by the work they did, not a standard fee. It all around was a great experience. Robin and Sarah (the owners) truly want you to feel amazing on your wedding day and will go to all lengths to make sure that is achieved.
I purchased my dress, my bridesmaid dresses as well as all accessories from White Satin Bridal. It probably was one of the Read more...
I purchased my dress, my bridesmaid dresses as well as all accessories from White Satin Bridal. It probably was one of the best experiences I ever had. Since it is a small shop, the experience was always intimate. The problem with going to big bridal shops is the pressure to purchase dresses. The girls don't make commission off the dresses so they are always giving your honest opinion and make sure to stay within your price point. I also was never surprised with charges, my dress was pressed for free, my alterations were charged by the work they did, not a standard fee. It all around was a great experience. Robin and Sarah (the owners) truly want you to feel amazing on your wedding day and will go to all lengths to make sure that is achieved. Read less
Services Used: Dress & Attire
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Stephanie Nix
Wedding:
11/27/2015
5.0/5.0
White Satin Bridal was amazing!!! Robin did such a nice job of helping me pick out my wedding dress! She made me feel very comfortable and quickly picked up on my style and just made the process very fun! From that point I worked with one of the seamstress that they work with to help create sleeves! The dress turned out beautiful and I could not be more happy with it. My mom even got her dress there and I also got my bridesmaids dress! The prices were so reasonable and they were just very easy to work with!! I definitely would recommend White Satin Bridal!
White Satin Bridal was amazing!!! Robin did such a nice job of helping me pick out my wedding dress! She made me feel very Read more...
White Satin Bridal was amazing!!! Robin did such a nice job of helping me pick out my wedding dress! She made me feel very comfortable and quickly picked up on my style and just made the process very fun! From that point I worked with one of the seamstress that they work with to help create sleeves! The dress turned out beautiful and I could not be more happy with it. My mom even got her dress there and I also got my bridesmaids dress! The prices were so reasonable and they were just very easy to work with!! I definitely would recommend White Satin Bridal! Read less
Services Used: Dress & Attire
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Ashley
Wedding:
11/14/2015
5.0/5.0
I purchased my wedding dress, veil, belt, and mother-of-the-bride gown from White Satin Bridal for my wedding on November 14, 2015. When I went into the store for the first time in January 2015 the staff member appointed to me did a wonderful job walking through the racks with me to choose a variety of styles that I might like and then was able to pull other dresses based on the styles I was finding that I liked once in the fitting room. There was ample seating for my family to sit and view the dresses that I was trying on and they even let me stay past my appointment time to find the perfect dress. Once I found my dress I used a seamstress recommended by WSB to make it fit just right once it arrived. The seamstress was very flexible with her hours and was even able to meet with my mom and I at the same time to make alterations to both of our dresses. I am very thankful for the high quality of products and services that the ladies at WSB provided for my big day!
I purchased my wedding dress, veil, belt, and mother-of-the-bride gown from White Satin Bridal for my wedding on November Read more...
I purchased my wedding dress, veil, belt, and mother-of-the-bride gown from White Satin Bridal for my wedding on November 14, 2015. When I went into the store for the first time in January 2015 the staff member appointed to me did a wonderful job walking through the racks with me to choose a variety of styles that I might like and then was able to pull other dresses based on the styles I was finding that I liked once in the fitting room. There was ample seating for my family to sit and view the dresses that I was trying on and they even let me stay past my appointment time to find the perfect dress. Once I found my dress I used a seamstress recommended by WSB to make it fit just right once it arrived. The seamstress was very flexible with her hours and was even able to meet with my mom and I at the same time to make alterations to both of our dresses. I am very thankful for the high quality of products and services that the ladies at WSB provided for my big day! Read less
Services Used: Dress & Attire
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Laura
Wedding:
10/2/2015
4.9/5.0
I am beyond pleased with my experience at this boutique. I live close by and always saw it going through town but I assumed that they wouldn't have plus size dresses, which I am. I stopped in one day just to ask and low and behold they had a HUGE selection of plus size dresses. The women in there are very professional and will give you their respectful but honest opinion which I appreciate. We also went with bridesmaid dresses there and due to an issue from the manufacturer (not the boutique) we could no longer get our dresses from them. They gave all my girls a full refund no questions asked. I recommend them to all brides.
I am beyond pleased with my experience at this boutique. I live close by and always saw it going through town but I Read more...
I am beyond pleased with my experience at this boutique. I live close by and always saw it going through town but I assumed that they wouldn't have plus size dresses, which I am. I stopped in one day just to ask and low and behold they had a HUGE selection of plus size dresses. The women in there are very professional and will give you their respectful but honest opinion which I appreciate. We also went with bridesmaid dresses there and due to an issue from the manufacturer (not the boutique) we could no longer get our dresses from them. They gave all my girls a full refund no questions asked. I recommend them to all brides. Read less
Services Used: Dress & Attire
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Sydney
Wedding:
9/25/2015
5.0/5.0
I had a great experience at this boutique. I was really nervous to go dress shopping because I didn't want to feel pressure to purchase if I didn't find the one, so my mom suggested a smaller store to start. I'm really happy we came here. The woman I worked with was incredibly friendly and helpful, and I never felt like I was being "sold" on one dress or another. I ended up buying the very first dress I tried on, and left very happy. I worked with their seamstress Willie, and she was incredibly helpful and flexible with my schedule. I live out of state and she even made it a point to come into the shop during her vacation so I could have a fitting that was convenient for me.

All around a great experience!
I had a great experience at this boutique. I was really nervous to go dress shopping because I didn't want to feel Read more...
I had a great experience at this boutique. I was really nervous to go dress shopping because I didn't want to feel pressure to purchase if I didn't find the one, so my mom suggested a smaller store to start. I'm really happy we came here. The woman I worked with was incredibly friendly and helpful, and I never felt like I was being "sold" on one dress or another. I ended up buying the very first dress I tried on, and left very happy. I worked with their seamstress Willie, and she was incredibly helpful and flexible with my schedule. I live out of state and she even made it a point to come into the shop during her vacation so I could have a fitting that was convenient for me.

All around a great experience! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
5.0/5.0
The staff at White Satin go above and beyond, they made dress shopping fun and not stressful. They made sure all the details were taken care of and that any issues that did arise were handled immediately.
The staff at White Satin go above and beyond, they made dress shopping fun and not stressful. They made sure all the Read more...
The staff at White Satin go above and beyond, they made dress shopping fun and not stressful. They made sure all the details were taken care of and that any issues that did arise were handled immediately. Read less
Services Used: Dress & Attire
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Kristin
Wedding:
8/29/2015
5.0/5.0
I grew up in Plainfield and stopped into White Satin during my first day of dress shopping. The first location I went to was very pushy and almost ruined the experience for me, but when I got to White Satin, they were so welcoming and wanted to make sure I found the right dress, even if it wasn't with them. Lucky for me, I did find the right dress, which was NOTHING like what I thought I wanted, but it was the most beautiful dress I've ever seen. From the moment I ordered to the day I picked it up, White Satin was fantastic.
I grew up in Plainfield and stopped into White Satin during my first day of dress shopping. The first location I went to Read more...
I grew up in Plainfield and stopped into White Satin during my first day of dress shopping. The first location I went to was very pushy and almost ruined the experience for me, but when I got to White Satin, they were so welcoming and wanted to make sure I found the right dress, even if it wasn't with them. Lucky for me, I did find the right dress, which was NOTHING like what I thought I wanted, but it was the most beautiful dress I've ever seen. From the moment I ordered to the day I picked it up, White Satin was fantastic. Read less
Services Used: Dress & Attire

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24047 W Lockport St suite 101, Plainfield, IL 60544 See On Map
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