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Wilderness Resort, Glacier Canyon Lodge

Wisconsin Dells , WI

LOCATION

Wisconsin Dells, WI US

WEBSITE

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Wedding Venue

REVIEWS

4.3
out of 5.0
4.4/5.0
4.1/5.0
4.2/5.0
4.2/5.0
4.6/5.0
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Corine
Wedding:
8/24/2013
5.0/5.0
Glacier Canyon Lodge was a wonderful place to get married. Jen was extremely helpful and responsive from our first tour through all of my emails while frantically planning and during the day itself! We received so many compliments about the venue, service and food! Everything went so smoothly I could not have asked for better. Also, the ceremony location outside is beautiful and a great background for pictures. A big bonus was having the room block right down the hall which was very convenient for our guests. I would highly recommend!
Services Used: Wedding Venue
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Erin
Wedding:
8/18/2012
5.0/5.0
Jennifer & elli at the wilderness were amazing to work with! They made my wedding day awesome and I were extremely helpful and always answered all my questions very fast!!! Also loved the wilderness & had a great time at the resort for my wedding!!!!
Services Used: Wedding Venue
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Marla
Wedding:
7/25/2009
5.0/5.0
Great food, great service, very accomodating.
Services Used: Wedding Venue
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Tara
Wedding:
10/6/2007
4.2/5.0
Shannon and her staff did a wonderful job, I have used this place for work meetings and conventions as well. The building/convention center was recently built before my big day not even a year old, I visited the place right before there 1st wedding was to take place. The decor is wonderful and inviting and very romantic and rich looking along with the feel of home so to speak. Out wedding was in Oct. and I've always wanted an outdoor wedding so they did the whole thing right there. The reception area walked out onto a beautiful patio and then open grassy area that over looked the canyon and amazing fall colors. The only thing I was worried about is the weather and they assured me if it were to rain they'd have the other banquet room set up for the ceremony. It so turned out that it was 87 degrees that day!!! It was amazing with cocktail hour and snacks before the meal. I had the best Salmon and other entrees that people commented on up until this day. It was a wonderful experience and she is wonderful at her job.
Sincerely and highly recommend her services as well as the place itself. Lodge is brand new, has everything and anything you could think of from a day spa to nightlife, waterparks and the most amazing rooms. It's a must see for your special day or honeymoon.

Sincerely, Tara L. Fredlund Our 1st anniversary was just last week ago on 10-6!
Services Used: Catering, Rentals & Photobooths, Wedding Venue
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Anonymous
Wedding:
1+ year ago
4.4/5.0
Wedding planners were really helpful but the day of, the wrong color arch was used. Only other complaint is how they handled billing. They had forgotten to put some alcohol on our final bill (line item was there but they forgot to add the cost in the total) and without informing us of the mistake, charged our card the difference, which forced us to track them down to find out what the charges were for. When we questioned it, they accused us of trying to get something for free. Not a good way to handle business when we are spending a lot of money there for their services. Also tried to charge my husband more for a room the night before the wedding than they charged me (we each got a room for our side of the wedding party). Not sure why the difference, but they did agree to refund the difference after we brought it to their attention. If you consider this venue, make sure you check every single charge and get all items agreed to in writing. The contract is built in a way that they can bill you any time for any amount, so be careful there.
Services Used: Wedding Venue
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Anonymous
Wedding:
1+ year ago
2.4/5.0
Planning our wedding at Glacier Canyon lodge was an extremely frustrating experience. Although we were very satisfied with the catering & staff the actual night of our reception, the struggles with housekeeping/customer service would not lead us to recommend this venue.
Most of our frustrations lie with the Coordinator & housekeeping staff - We were living out of state, most of our planning and interactions were done via phone/email. multiple days for responses to phone calls and questions we outlined in our emails were rarely answered fully and promptly. specific requests were promised the entire way through the prcoess and then were not honored on the day of. Many details were 'lost' in the communications process. there was a ton of un needed stress.

Convention/Catering Staff/Ballroom
we were extremely satisfied with the service we received from the banquet staff & received many compliments on the food

Hotel Rooms
Groom had stayed the night before. We returned to a room that had no housekeeping service, the bed was unmade, there were wet towels on the floor & the iron & board in the middle of the room where the groom had left them. Someone had come into the room with champagne & glasses for us. Yet no housekeeping at all had been performed on the room. We were absolutely appalled by the lack of customer service. We had just spent $$$ & we didn’t even have a clean room to come back to. There is no way that the person who came in with the champagne didn’t notice this room was messy. There is no excuse for this. It was our WEDDING NIGHT!! After we complained that night & again the next morning we received an email that said ‘we hope this wasn’t an inconvenience to you’ offering a ‘free’ one night stay as an apology. We never received any sort of gift certificate for our ‘free one night stay’.
Services Used: Wedding Venue
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