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Williamsburg Bridal & Formal

Williamsburg , VA
CONTACT US
CONTACT US

LOCATION

Williamsburg, VA US 23188 (map)

PHONE

757-229-5004

WEBSITE

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Dress & Attire

INFO FOR DRESS & ATTIRE

Who do you provide services for?
Bride, Bridesmaids, Father of the Bride, Father of the Groom, Flower Girls, Groom, Groomsmen, Mother of the Bride, Mother of the Groom, Ring Bearers
What accessories do you provide?
Garters, Hair Accessories, Jewelry, Shoes, Undergarments, Veils

REVIEWS

4.0
out of 5.0
4.0/5.0
4.0/5.0
4.1/5.0
4.0/5.0
4.1/5.0
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Tina
Wedding:
9/6/2014
0.5/5.0
I kept a log of everything that happened with this vendor in a Word document, and the size of the comments section here didn't even allow me to post 1/4 of it so I will attempt to narrow it down. Their communication is horrible. If you manage to get Ellen, she can help you; if you happen to get a 'consultant' on the phone, best of luck to you. I called in once when my dresses were to have been shipped and again when they should have arrived and was told that they couldn't even provide me with a tracking number. Not only are the associates not empowered to provide info, but they have no idea how to handle their customers. (FYI, to an upset and concerned bride-to-be, the answer should never be "sorry - I can't help you" - it should be "I don't know the answer, but let me find out.") I entrusted them to know how long it would take to get our dresses in - mistake. The girls had submitted all of their sizes by 4/25 which WB said was find for our 9/6 wedding. One dress had to be mailed to Washington state, and she was flying out to VA for the wedding on 8/31. WB knew this when we picked the dress style in Aug. '13 and still said that we could order on 4/25. The dresses didn't ship until 7/28 and when UPS tried to deliver them the first two times on 8/11 & 12, Ellen blamed UPS for trying to deliver on a Mon. (they are closed) and after 5pm on Tue...how dare UPS not take WB's hours into consideration when delivering the hundreds of boxes that they do each day! The dresses were then sent back to the manufacturer in California, and they were not delivered back to WB until 8/19. Their are so many small details that I could get into (if I only had about 4x the room to type!) but save yourself the trouble and ship this place. I absolutely despise David's Bridal and have experienced their horrible customer service first-hand, but I would take them over this shop eight days a week.
I kept a log of everything that happened with this vendor in a Word document, and the size of the comments section here Read more...
I kept a log of everything that happened with this vendor in a Word document, and the size of the comments section here didn't even allow me to post 1/4 of it so I will attempt to narrow it down. Their communication is horrible. If you manage to get Ellen, she can help you; if you happen to get a 'consultant' on the phone, best of luck to you. I called in once when my dresses were to have been shipped and again when they should have arrived and was told that they couldn't even provide me with a tracking number. Not only are the associates not empowered to provide info, but they have no idea how to handle their customers. (FYI, to an upset and concerned bride-to-be, the answer should never be "sorry - I can't help you" - it should be "I don't know the answer, but let me find out.") I entrusted them to know how long it would take to get our dresses in - mistake. The girls had submitted all of their sizes by 4/25 which WB said was find for our 9/6 wedding. One dress had to be mailed to Washington state, and she was flying out to VA for the wedding on 8/31. WB knew this when we picked the dress style in Aug. '13 and still said that we could order on 4/25. The dresses didn't ship until 7/28 and when UPS tried to deliver them the first two times on 8/11 & 12, Ellen blamed UPS for trying to deliver on a Mon. (they are closed) and after 5pm on Tue...how dare UPS not take WB's hours into consideration when delivering the hundreds of boxes that they do each day! The dresses were then sent back to the manufacturer in California, and they were not delivered back to WB until 8/19. Their are so many small details that I could get into (if I only had about 4x the room to type!) but save yourself the trouble and ship this place. I absolutely despise David's Bridal and have experienced their horrible customer service first-hand, but I would take them over this shop eight days a week. Read less
Services Used: Dress & Attire
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Tyler
Wedding:
10/13/2012
5.0/5.0
Williamsburg Bridal & Formal could not have provided a more perfect experience for this bride-to-be. I found the wedding dress of my dreams upon my first visit to the store and encountered nothing but the highest level of professionalism and enthusiasm in all my subsequent visits and communication with Ellen and the staff. Not only does Ellen provide a beautiful selection of gowns and accessories, but she exudes warmth and is truly invested in her clients' happiness. She even cried alongside my mother and I when I found The Dress!! I must make special mention of their seamstress -- altering my delicate illusion tulle dress was no easy feat, yet she went above and beyond in producing a finished product that looked beautiful and fit like a glove. I highly recommend Williamsburg Bridal & Formal!
Williamsburg Bridal & Formal could not have provided a more perfect experience for this bride-to-be. I found the wedding Read more...
Williamsburg Bridal & Formal could not have provided a more perfect experience for this bride-to-be. I found the wedding dress of my dreams upon my first visit to the store and encountered nothing but the highest level of professionalism and enthusiasm in all my subsequent visits and communication with Ellen and the staff. Not only does Ellen provide a beautiful selection of gowns and accessories, but she exudes warmth and is truly invested in her clients' happiness. She even cried alongside my mother and I when I found The Dress!! I must make special mention of their seamstress -- altering my delicate illusion tulle dress was no easy feat, yet she went above and beyond in producing a finished product that looked beautiful and fit like a glove. I highly recommend Williamsburg Bridal & Formal! Read less
Services Used: Dress & Attire, Jewelry
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Shannon
Wedding:
9/29/2012
4.6/5.0
After visiting two of the major bridal salons in Richmond I was disappointed with the options. I was looking for a more reasonably priced dress - as I would be wearing it for about 10 hours. I found a BEAUTIFUL dress at Williamsburg Bridal and was amazed at the price. I was also able to find the bridesmaids dresses here, which were competitively price, along with my mom finding her dress here. I was fairly disappointed with the alterations that were provided through the store. Although the seamstress was very flexible, the dress didn't fit very well for the big day.
After visiting two of the major bridal salons in Richmond I was disappointed with the options. I was looking for a more Read more...
After visiting two of the major bridal salons in Richmond I was disappointed with the options. I was looking for a more reasonably priced dress - as I would be wearing it for about 10 hours. I found a BEAUTIFUL dress at Williamsburg Bridal and was amazed at the price. I was also able to find the bridesmaids dresses here, which were competitively price, along with my mom finding her dress here. I was fairly disappointed with the alterations that were provided through the store. Although the seamstress was very flexible, the dress didn't fit very well for the big day. Read less
Services Used: Dress & Attire
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NikkiFenton
Wedding:
5/19/2012
5.0/5.0
Ellen made my wedding day perfect, she handled all my dresses, presents, jewelry, shoes, alterations, everything! We even had a last minute emergency two hours before the ceromony and she was able to fix it with plenty of time. Thank you Williamsburg Bridal & Formal and Thank you Ellen!
Ellen made my wedding day perfect, she handled all my dresses, presents, jewelry, shoes, alterations, everything! We even Read more...
Ellen made my wedding day perfect, she handled all my dresses, presents, jewelry, shoes, alterations, everything! We even had a last minute emergency two hours before the ceromony and she was able to fix it with plenty of time. Thank you Williamsburg Bridal & Formal and Thank you Ellen! Read less
Services Used: Dress & Attire
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Gwen and Jimmy
Wedding:
4/14/2012
5.0/5.0
Ellen and her staff were very accommodating and the prices were very reasonable. Many selections to choose from.
Ellen and her staff were very accommodating and the prices were very reasonable. Many selections to choose from.
Ellen and her staff were very accommodating and the prices were very reasonable. Many selections to choose from. Read less
Services Used: Dress & Attire
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crw168
Wedding:
7/30/2011
5.0/5.0
I LOVE Williamsburg Bridal & Formal. I had a great experience with purchasing my dress here. It was perfect. I had one snafu: two weeks before the wedding, I had my dress altered and it was (every bride's worst nightmare) a bit too snug. Luckily, the seamstress suggested that the problem was PMS, and SURPRISE! She was right :) The day of my wedding everything fit beautifully, no zipper problems at all. I adore this vendor. If you need a dress and you live near Williamsburg, you really ought to use this store!
I LOVE Williamsburg Bridal & Formal. I had a great experience with purchasing my dress here. It was perfect. I had one Read more...
I LOVE Williamsburg Bridal & Formal. I had a great experience with purchasing my dress here. It was perfect. I had one snafu: two weeks before the wedding, I had my dress altered and it was (every bride's worst nightmare) a bit too snug. Luckily, the seamstress suggested that the problem was PMS, and SURPRISE! She was right :) The day of my wedding everything fit beautifully, no zipper problems at all. I adore this vendor. If you need a dress and you live near Williamsburg, you really ought to use this store! Read less
Services Used: Dress & Attire
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SM
Wedding:
1/15/2011
4.6/5.0
Very helpful and professional. The only complaint/suggestion I would have is with finding wedding dresses there. They have them all in a very small room where it's difficult to find them. And they just send you in to search for them rather than really helping you find the style you're looking for. But, once the dresses are found they are very helpful! They even sent a card thanking me for visiting.
Very helpful and professional. The only complaint/suggestion I would have is with finding wedding dresses there. They have Read more...
Very helpful and professional. The only complaint/suggestion I would have is with finding wedding dresses there. They have them all in a very small room where it's difficult to find them. And they just send you in to search for them rather than really helping you find the style you're looking for. But, once the dresses are found they are very helpful! They even sent a card thanking me for visiting. Read less
Services Used: Dress & Attire
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pam
Wedding:
11/13/2010
0.0/5.0
SORRY TO HAVE TO WRITE THIS REVIEW BUT THE OWNER OF THE SHOP AND THE SEAMSTRESS HAVE BEEN UNRESPONSIVE TO MY COMPLAINT. MY DAUGHTERS DRESS DID NOT CLOSE IN THE BACK BY 2 INCHES!!! WE FOUND THIS OUT 30 MIN BEFORE THE CEREMONY. THERE WAS ALSO A BIG LUMP OF FABRIC AT THE WAIST . THE DRESS WAS PICKED UP AFTER THE FINAL FITTING THE DAY BEFORE THE WEDDING. MY DAUGHTER'S CRYING COULD BE HEARD IN THE NEXT ROOM AND IN THE HALLWAY OF THE HOTEL.THE HOTEL WEDDING PLANNER GOT A NAPKIN AND SEWED IT INTO THE BACK OF THE DRESS AND THE VEIL SORT OF COVERED IT. THIS GOWN +ALTERATONS COST ALMOST $1300 . A LOT OF MONEY TO ME. IT LOOKED A MESS!! i HAVE WRITTEN A LETTER AND ENCLOSED A PICTURE OF THIS MESS AND ASKED THAT SOME OF THE COST BE REIMBURSED. NO RESPONSE. i CAN ONLY SUGGEST THAT YOU NOT TAKE A CHANCE ON THIS PLACE. OF COURSE ONE COULD SAY THE DRESS SHOULD HAVE BEEN TRIED ON, BUT THE OWNER SAID IT WAS READY TO GO. i RELIED ON HER EXPERIENCE . THERE WAS LATE PICK-UP BECAUSE THE SEAMSTRESS HAD BEEN ILL AND WAS RUNNING BEHIND. I WAS SHOCKED THAT THIS NIGHTMARE WAS IGNORED.
SORRY TO HAVE TO WRITE THIS REVIEW BUT THE OWNER OF THE SHOP AND THE SEAMSTRESS HAVE BEEN UNRESPONSIVE TO MY COMPLAINT. MY Read more...
SORRY TO HAVE TO WRITE THIS REVIEW BUT THE OWNER OF THE SHOP AND THE SEAMSTRESS HAVE BEEN UNRESPONSIVE TO MY COMPLAINT. MY DAUGHTERS DRESS DID NOT CLOSE IN THE BACK BY 2 INCHES!!! WE FOUND THIS OUT 30 MIN BEFORE THE CEREMONY. THERE WAS ALSO A BIG LUMP OF FABRIC AT THE WAIST . THE DRESS WAS PICKED UP AFTER THE FINAL FITTING THE DAY BEFORE THE WEDDING. MY DAUGHTER'S CRYING COULD BE HEARD IN THE NEXT ROOM AND IN THE HALLWAY OF THE HOTEL.THE HOTEL WEDDING PLANNER GOT A NAPKIN AND SEWED IT INTO THE BACK OF THE DRESS AND THE VEIL SORT OF COVERED IT. THIS GOWN +ALTERATONS COST ALMOST $1300 . A LOT OF MONEY TO ME. IT LOOKED A MESS!! i HAVE WRITTEN A LETTER AND ENCLOSED A PICTURE OF THIS MESS AND ASKED THAT SOME OF THE COST BE REIMBURSED. NO RESPONSE. i CAN ONLY SUGGEST THAT YOU NOT TAKE A CHANCE ON THIS PLACE. OF COURSE ONE COULD SAY THE DRESS SHOULD HAVE BEEN TRIED ON, BUT THE OWNER SAID IT WAS READY TO GO. i RELIED ON HER EXPERIENCE . THERE WAS LATE PICK-UP BECAUSE THE SEAMSTRESS HAD BEEN ILL AND WAS RUNNING BEHIND. I WAS SHOCKED THAT THIS NIGHTMARE WAS IGNORED. Read less
Services Used: Dress & Attire
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MrsBerry09
Wedding:
10/3/2009
4.9/5.0
I live in Alexandria, got married in Fredericksburg, but I am FROM Williamsburg. I know tons of people who have gotten dresses there and while visiting my mom one weekend a friend took me over and I found THE dress within an hour. The owner of the store, Ellen, is so nice (her daughter and I went to high school together) and the seamstress Laurie is very sweet. The dress took a while to show up but once it did they were ready to accomodate me to get the alterations done. The price here was so much better than any place in NoVa and the selection is beautiful. Unfortunately some of the tailoring did not hold up but I think that may have been the level of physical activity at my reception! Williamsburg Bridal is magnificent and I cannot recommend them highly enough.
I live in Alexandria, got married in Fredericksburg, but I am FROM Williamsburg. I know tons of people who have gotten Read more...
I live in Alexandria, got married in Fredericksburg, but I am FROM Williamsburg. I know tons of people who have gotten dresses there and while visiting my mom one weekend a friend took me over and I found THE dress within an hour. The owner of the store, Ellen, is so nice (her daughter and I went to high school together) and the seamstress Laurie is very sweet. The dress took a while to show up but once it did they were ready to accomodate me to get the alterations done. The price here was so much better than any place in NoVa and the selection is beautiful. Unfortunately some of the tailoring did not hold up but I think that may have been the level of physical activity at my reception! Williamsburg Bridal is magnificent and I cannot recommend them highly enough. Read less
Services Used: Dress & Attire
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trish42781
Wedding:
5/30/2009
4.9/5.0
The customer service was outstanding while dress hunting and also after I had purchased the dress. They had a wide selection of dresses and I was more than pleased with the service I received. All my alterations were done at the shop and they were more than happy to meet with me multiple times.
The customer service was outstanding while dress hunting and also after I had purchased the dress. They had a wide Read more...
The customer service was outstanding while dress hunting and also after I had purchased the dress. They had a wide selection of dresses and I was more than pleased with the service I received. All my alterations were done at the shop and they were more than happy to meet with me multiple times. Read less
Services Used: Dress & Attire
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Vanessa
Wedding:
4/18/2009
4.6/5.0
Ellen was extremely helpful when I was picking out my dress and she made sure to keep me up to date on anything concerning the dress. She also gave me the best price around for the dress style I picked. I would definitely recommend her to anyone.
Ellen was extremely helpful when I was picking out my dress and she made sure to keep me up to date on anything concerning Read more...
Ellen was extremely helpful when I was picking out my dress and she made sure to keep me up to date on anything concerning the dress. She also gave me the best price around for the dress style I picked. I would definitely recommend her to anyone. Read less
Services Used: Dress & Attire
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WM Bride
Wedding:
4/3/2009
5.0/5.0
Best place to get a dress! Very attentive and reasonable prices!
Best place to get a dress! Very attentive and reasonable prices!
Best place to get a dress! Very attentive and reasonable prices! Read less
Services Used: Dress & Attire
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Newlywed32909
Wedding:
3/29/2009
5.0/5.0
Ellen and the girls at Williamsburg Bridal are completely amazing. She made everything about buying a wedding dress comfortable, fun, and stress-free. Her tailor did an amazing job and she's got beautiful dresses at VERY reasonable prices. On top of that, she also has gorgeous accessories (I love the headpiece and shoes I got from her). As an out-of-town bride, I was so lucky that she was willing to keep my dress for me until two days before the wedding, ship all of my bridesmaids dresses to my girls, and steam all of the dresses right before the event. Great environment, fabulous people: I would definitely look here for a wedding dress (and they have tuxes, too!).
Ellen and the girls at Williamsburg Bridal are completely amazing. She made everything about buying a wedding dress Read more...
Ellen and the girls at Williamsburg Bridal are completely amazing. She made everything about buying a wedding dress comfortable, fun, and stress-free. Her tailor did an amazing job and she's got beautiful dresses at VERY reasonable prices. On top of that, she also has gorgeous accessories (I love the headpiece and shoes I got from her). As an out-of-town bride, I was so lucky that she was willing to keep my dress for me until two days before the wedding, ship all of my bridesmaids dresses to my girls, and steam all of the dresses right before the event. Great environment, fabulous people: I would definitely look here for a wedding dress (and they have tuxes, too!). Read less
Services Used: Dress & Attire
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Samswife
Wedding:
8/9/2008
4.3/5.0
Ellen and her staff were very attentive. I had to buy my dress off the rack and Ellen worked with me to find a dress within in my budget.

I wasn't prepared for the cost of alterations though, and that took my dress out of my price range. Looking back I would have asked more questions about the cost for that service but I also understand the complexity of wedding dresses and the time it takes to make alterations to such delicate material and embellishments.
Ellen and her staff were very attentive. I had to buy my dress off the rack and Ellen worked with me to find a dress Read more...
Ellen and her staff were very attentive. I had to buy my dress off the rack and Ellen worked with me to find a dress within in my budget.

I wasn't prepared for the cost of alterations though, and that took my dress out of my price range. Looking back I would have asked more questions about the cost for that service but I also understand the complexity of wedding dresses and the time it takes to make alterations to such delicate material and embellishments. Read less
Services Used: Dress & Attire
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Megan
Wedding:
6/22/2008
4.9/5.0
Williamsburg Bridal and Forml has the best selection of wedding dress from hampton to richmond. The service is amazing and they don't want you leaving until you found the perfect dress!
Williamsburg Bridal and Forml has the best selection of wedding dress from hampton to richmond. The service is amazing and Read more...
Williamsburg Bridal and Forml has the best selection of wedding dress from hampton to richmond. The service is amazing and they don't want you leaving until you found the perfect dress! Read less
Services Used: Dress & Attire
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Susan
Wedding:
6/21/2008
5.0/5.0
My dress was perfect and the people here are very very helpful and make you feel that they are entirely invested in your event. I also got the groomsman's tuxes here and they did a great job with that as well. All around they were the best part of the whole process of planning my wedding!
My dress was perfect and the people here are very very helpful and make you feel that they are entirely invested in your Read more...
My dress was perfect and the people here are very very helpful and make you feel that they are entirely invested in your event. I also got the groomsman's tuxes here and they did a great job with that as well. All around they were the best part of the whole process of planning my wedding! Read less
Services Used: Dress & Attire
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Kiersten
Wedding:
8/25/2007
5.0/5.0
Williamsburg Bridal is a great place to get your wedding dress, bridesmaid dresses and mother attire! The shop has a cozy, intimate feel and Ellen gives you her full attention when you are there. They have an extensive collection of wedding gowns and bridesmaid/mother/flowergirl dresses. Ellen was always in touch about my order and even went out of her way to meet my mother and I early before the shop opened. She also has a seamstress on staff for any alterations you may need. Highly recommmended!
Williamsburg Bridal is a great place to get your wedding dress, bridesmaid dresses and mother attire! The shop has a cozy, Read more...
Williamsburg Bridal is a great place to get your wedding dress, bridesmaid dresses and mother attire! The shop has a cozy, intimate feel and Ellen gives you her full attention when you are there. They have an extensive collection of wedding gowns and bridesmaid/mother/flowergirl dresses. Ellen was always in touch about my order and even went out of her way to meet my mother and I early before the shop opened. She also has a seamstress on staff for any alterations you may need. Highly recommmended! Read less
Services Used: Dress & Attire
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Nicole
Wedding:
10/21/2006
5.0/5.0
I absolutely loved working with Mrs. Evans and the rest of the staff at Williamsburg Bridal and Formal! They are incredibly professional, but they also make your visits very personal. They take pride in the products they sell, and their customer service was excellent. Mrs. Evans kept me well informed of the progress on my dress order, as well as the order for my bridesmaids dresses, which helped to lower my level of stress at least a little :) Mrs. Evans, as well as the rest of the staff, are very helpful in picking out bridesmaids colors, dresses, tuxedoes, etc. They are also very good at helping you find the right dress for your body type and style. On top of all that, the prices are reasonable, and there are no hidden costs with alterations. The seamstress is up front about her prices and is willing to work with you if a dress needs to be altered more than once (due to weight fluctuation, etc.). Overall, my experience working with Williamsburg Bridal and Formal was extremely pleasant, and I would recommend this bridal shop to anyone getting married or living in the Williamsburg/Newport News area.
I absolutely loved working with Mrs. Evans and the rest of the staff at Williamsburg Bridal and Formal! They are Read more...
I absolutely loved working with Mrs. Evans and the rest of the staff at Williamsburg Bridal and Formal! They are incredibly professional, but they also make your visits very personal. They take pride in the products they sell, and their customer service was excellent. Mrs. Evans kept me well informed of the progress on my dress order, as well as the order for my bridesmaids dresses, which helped to lower my level of stress at least a little :) Mrs. Evans, as well as the rest of the staff, are very helpful in picking out bridesmaids colors, dresses, tuxedoes, etc. They are also very good at helping you find the right dress for your body type and style. On top of all that, the prices are reasonable, and there are no hidden costs with alterations. The seamstress is up front about her prices and is willing to work with you if a dress needs to be altered more than once (due to weight fluctuation, etc.). Overall, my experience working with Williamsburg Bridal and Formal was extremely pleasant, and I would recommend this bridal shop to anyone getting married or living in the Williamsburg/Newport News area. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
3.9/5.0
I found a number of great dresses at Williamsburg Bridal. I really didn't want a strapless dress and this shop had a lot more options than any others in the Hampton Roads Area. I found the dress shopping and ordering experience great. My problems came from having the alterations done by a seamstress that came into the dress shop. She was paid directly, not through the dress shop. I mean to make a distinction because after the dress arrived, all professionalism ended. There were fitting appointments that were forgotten by the seamstress. I was left waiting for over 45 minutes for her to show up. Out of four dress fittings, the seamstress was on time for one of them. But my real problem was not with being on time, the quality of the work was anything but. I had a white satin gown, no lace or pattern on the bottom, just box pleats in the back. The seamstress was going to put in a french bustle, but never got it right. There were huge stitches visible all over the back and side of the dress. There must have been at least 40+ hook and eyes sewn on. It was really visible even though she said it would not be. The thread wasn't even matching satin thread. The dress was not even steamed until the last fitting so it was impossible to tell how it was going to fall out. Each time I went in for a fitting I had to ask for the same thing to be done. Two days before the wedding I went to pick up the dress and see the final product of the bustle. It was finally steamed and I was really unhappy with the results. The stitches were the worst part and would have shown in all the photos. It was really amateur work. The bustle looked ridiculous and did not lay right at all. My favorite part was that the beading on the front of the waste had gotten pulled and where she was supposed to fix the zipper in the back, she never did. I would recommend looking at and even ordering dresses here but do not have any of your alterations done here.
I found a number of great dresses at Williamsburg Bridal. I really didn't want a strapless dress and this shop had a lot Read more...
I found a number of great dresses at Williamsburg Bridal. I really didn't want a strapless dress and this shop had a lot more options than any others in the Hampton Roads Area. I found the dress shopping and ordering experience great. My problems came from having the alterations done by a seamstress that came into the dress shop. She was paid directly, not through the dress shop. I mean to make a distinction because after the dress arrived, all professionalism ended. There were fitting appointments that were forgotten by the seamstress. I was left waiting for over 45 minutes for her to show up. Out of four dress fittings, the seamstress was on time for one of them. But my real problem was not with being on time, the quality of the work was anything but. I had a white satin gown, no lace or pattern on the bottom, just box pleats in the back. The seamstress was going to put in a french bustle, but never got it right. There were huge stitches visible all over the back and side of the dress. There must have been at least 40+ hook and eyes sewn on. It was really visible even though she said it would not be. The thread wasn't even matching satin thread. The dress was not even steamed until the last fitting so it was impossible to tell how it was going to fall out. Each time I went in for a fitting I had to ask for the same thing to be done. Two days before the wedding I went to pick up the dress and see the final product of the bustle. It was finally steamed and I was really unhappy with the results. The stitches were the worst part and would have shown in all the photos. It was really amateur work. The bustle looked ridiculous and did not lay right at all. My favorite part was that the beading on the front of the waste had gotten pulled and where she was supposed to fix the zipper in the back, she never did. I would recommend looking at and even ordering dresses here but do not have any of your alterations done here. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
5.0/5.0
When looking for a wedding gown, I didn't think this vendor would have a lot to offer. However, I decided to take a look. Much to my surprise, they carry a beautiful selection of well-made bridal gowns. They were extremely helpful and knowledgeable. I am so happy with my wedding gown! Thank you Williamsburg Bridal and Formal!
When looking for a wedding gown, I didn't think this vendor would have a lot to offer. However, I decided to take a look. Read more...
When looking for a wedding gown, I didn't think this vendor would have a lot to offer. However, I decided to take a look. Much to my surprise, they carry a beautiful selection of well-made bridal gowns. They were extremely helpful and knowledgeable. I am so happy with my wedding gown! Thank you Williamsburg Bridal and Formal! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
5.0/5.0
Great experience! Love the small intimate setting of the business.
Great experience! Love the small intimate setting of the business.
Great experience! Love the small intimate setting of the business. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
0.1/5.0
I think the only reason they have won awards is because they're the only store in the area. Ordering my bridesmaids dress was fine, but once it came in it was a nightmare. When I called to make appointments or get any information, they can't find my dress, can't find my records of payment, etc. Then the seamstress, Lori, was 30 minutes late to the appointment, no apology. She did the alterations and made my dress almost unwearable. The hem was completely uneven all the way around on all layers and there were threads hanging off every inch. I can't wear it without tripping (its floor length!) And forget getting it fixed-they're almost always closed, and when they are open, they close early with no warning! It was too late to try to go in in the few hours they are open before the wedding, so my mom fixed it. Luckily she can sew, though I definitely hate that I paid almost $300 for a dress to be unwearable. STAY AWAY from this store.
I think the only reason they have won awards is because they're the only store in the area. Ordering my bridesmaids dress Read more...
I think the only reason they have won awards is because they're the only store in the area. Ordering my bridesmaids dress was fine, but once it came in it was a nightmare. When I called to make appointments or get any information, they can't find my dress, can't find my records of payment, etc. Then the seamstress, Lori, was 30 minutes late to the appointment, no apology. She did the alterations and made my dress almost unwearable. The hem was completely uneven all the way around on all layers and there were threads hanging off every inch. I can't wear it without tripping (its floor length!) And forget getting it fixed-they're almost always closed, and when they are open, they close early with no warning! It was too late to try to go in in the few hours they are open before the wedding, so my mom fixed it. Luckily she can sew, though I definitely hate that I paid almost $300 for a dress to be unwearable. STAY AWAY from this store. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
0.1/5.0
AWFUL! They have terrible customer service issues.
-They rarely, if ever, pick up their phone.
-Two of my bridesmaids needed to call the store to finish paying for their dresses, and they were told that the store HAD NO RECORD of their order. I called the shop, went completely bridezilla, and then was told that they had never spoken to my girls at all.
-Trying to find out the status of an order is a NIGHTMARE. Only one bridesmaid was called about her dress coming in, when the other three came in at the same time, and I was never called either. When I ordered another bridesmaid dress with them later and was trying to find out the status because my bridesmaid was never called, they said that they only ever call the bride. Seeing as I am the bride, I can tell you this is not true.
-I finally got fed up with the run-around they were giving me, tried to ask some questions, and was shushed by the saleswoman. She'd let hell freeze over before I interrupted her, but she had no problem interrupting me constantly.
-They do not keep records of if/when the dresses are picked up, nor do they try terribly hard to keep the bridal parties straight (she kept giving me the status of a dress for someone who wasn't even in my party). They couldn't even tell me which dresses I had already picked up and which ones were still in because the saleswoman even admitted that they do not check them out. So basically, someone could walk away with one of your girl's dresses, and they would have no record of it.
AWFUL TERRIBLE HORRIBLE ABYSMAL.
I wanted to support a local business by going here, but I ended up buying my dress at a Davids Bridal. Do not waste your time in WMBG B&F.
AWFUL! They have terrible customer service issues.
-They rarely, if ever, pick up their phone.
-Two of my Read more...
AWFUL! They have terrible customer service issues.
-They rarely, if ever, pick up their phone.
-Two of my bridesmaids needed to call the store to finish paying for their dresses, and they were told that the store HAD NO RECORD of their order. I called the shop, went completely bridezilla, and then was told that they had never spoken to my girls at all.
-Trying to find out the status of an order is a NIGHTMARE. Only one bridesmaid was called about her dress coming in, when the other three came in at the same time, and I was never called either. When I ordered another bridesmaid dress with them later and was trying to find out the status because my bridesmaid was never called, they said that they only ever call the bride. Seeing as I am the bride, I can tell you this is not true.
-I finally got fed up with the run-around they were giving me, tried to ask some questions, and was shushed by the saleswoman. She'd let hell freeze over before I interrupted her, but she had no problem interrupting me constantly.
-They do not keep records of if/when the dresses are picked up, nor do they try terribly hard to keep the bridal parties straight (she kept giving me the status of a dress for someone who wasn't even in my party). They couldn't even tell me which dresses I had already picked up and which ones were still in because the saleswoman even admitted that they do not check them out. So basically, someone could walk away with one of your girl's dresses, and they would have no record of it.
AWFUL TERRIBLE HORRIBLE ABYSMAL.
I wanted to support a local business by going here, but I ended up buying my dress at a Davids Bridal. Do not waste your time in WMBG B&F. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
4.7/5.0
I used Williamsburg Bridal and Formal for everything - my dress, bridesmaids dresses, and tuxes. Overall I had a great experience. The owner was very helpful, always called me back right away, and gave me a lot of good advice. She ended up helping me choose a lot of things, like dress colors, vests, and so on, and everything she suggested ended up looking very nice. I was very glad a went there. The whole process seemed very personal, and I felt like I was in good hands. The only part of the experience that I was disappointed in was when I had to get adjustments made to my dress. The first seamstress I had was very rude to me and didn't listen to what i wanted. She seemed very rushed and wouldn't help my bridesmaid, who came with me and also wanted to get her dress altered. The seamstress ended up going out of town several times at the last second and never ended up doing any work on my dress. So I requested another seamstress. The owner was very nice and was happy to get me a new seamstress. The new one was much nicer and listened to me. My dress did end up feeling a little too tight after having the top taken in, but I just decided to leave it alone because it was a minor issue. Overall, I would recommend this store. Their prices are pretty reasonable too.
I used Williamsburg Bridal and Formal for everything - my dress, bridesmaids dresses, and tuxes. Overall I had a great Read more...
I used Williamsburg Bridal and Formal for everything - my dress, bridesmaids dresses, and tuxes. Overall I had a great experience. The owner was very helpful, always called me back right away, and gave me a lot of good advice. She ended up helping me choose a lot of things, like dress colors, vests, and so on, and everything she suggested ended up looking very nice. I was very glad a went there. The whole process seemed very personal, and I felt like I was in good hands. The only part of the experience that I was disappointed in was when I had to get adjustments made to my dress. The first seamstress I had was very rude to me and didn't listen to what i wanted. She seemed very rushed and wouldn't help my bridesmaid, who came with me and also wanted to get her dress altered. The seamstress ended up going out of town several times at the last second and never ended up doing any work on my dress. So I requested another seamstress. The owner was very nice and was happy to get me a new seamstress. The new one was much nicer and listened to me. My dress did end up feeling a little too tight after having the top taken in, but I just decided to leave it alone because it was a minor issue. Overall, I would recommend this store. Their prices are pretty reasonable too. Read less
Services Used: Dress & Attire

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