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Wingate by Wyndham

Tinley Park

LOCATION

Tinley Park, US
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Unique Services

REVIEWS

0.6
out of 5.0
0.2/5.0
1.0/5.0
0.8/5.0
0.5/5.0
0.8/5.0
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Amy
Wedding:
9/20/2014
0.5/5.0
This review is pertaining to the Wingate in Tinley Park, IL. Unfortunately, this hotel is getting a terrible review. First, I will say, that the rooms and amenities are nice. The service, is not so nice. We started booking our block for our wedding about a year in advance, and in that year, we dealt with 3 different people. Each time there was a new person, there was an issue. For this particular hotel, you have to book 25 rooms in order to get the shuttle for free. Any less than that, you pay $25/room out of pocket. We ended up booking 32 rooms for our block. With that being said, we were promised a 52-person shuttle that would go to the venue twice before and twice after the wedding. So, that was going to work. BUT, about a month before the wedding, the 3rd person who we worked with said that all he had was a 32-person shuttle. So, we asked if he could at least have a 3rd trip for the way back after the wedding. It was such a hassle for them to accommodate that (weeks of back-and-forth), and at first, we were going to have to pay, but they ended up covering it for us. This was after we explained that since we booked 32 rooms instead of 25, we had 7 rooms ($175) extra to work with that they could use. Then, even though we booked almost half of their hotel, they were still charging us for our bridal suite. In the end, everything worked out, and we spent $90 on our suite...but the stress that was caused in the beginning wasn't worth it. There isn't much managerial support and they just don't have it together. Do not use this hotel for your wedding block, but if you must...write EVERYTHING on the contract. We got lucky because we were persistent.
This review is pertaining to the Wingate in Tinley Park, IL. Unfortunately, this hotel is getting a terrible review. Read more...
This review is pertaining to the Wingate in Tinley Park, IL. Unfortunately, this hotel is getting a terrible review. First, I will say, that the rooms and amenities are nice. The service, is not so nice. We started booking our block for our wedding about a year in advance, and in that year, we dealt with 3 different people. Each time there was a new person, there was an issue. For this particular hotel, you have to book 25 rooms in order to get the shuttle for free. Any less than that, you pay $25/room out of pocket. We ended up booking 32 rooms for our block. With that being said, we were promised a 52-person shuttle that would go to the venue twice before and twice after the wedding. So, that was going to work. BUT, about a month before the wedding, the 3rd person who we worked with said that all he had was a 32-person shuttle. So, we asked if he could at least have a 3rd trip for the way back after the wedding. It was such a hassle for them to accommodate that (weeks of back-and-forth), and at first, we were going to have to pay, but they ended up covering it for us. This was after we explained that since we booked 32 rooms instead of 25, we had 7 rooms ($175) extra to work with that they could use. Then, even though we booked almost half of their hotel, they were still charging us for our bridal suite. In the end, everything worked out, and we spent $90 on our suite...but the stress that was caused in the beginning wasn't worth it. There isn't much managerial support and they just don't have it together. Do not use this hotel for your wedding block, but if you must...write EVERYTHING on the contract. We got lucky because we were persistent. Read less
Services Used: Unique Services
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Anonymous
Wedding:
2+ years ago
0.8/5.0
I would not recommend this hotel at all! The rooms are nice and so is the honeymoon suite but other than that find another hotel! Several of my guests did not receive there welcome gifts that I had put together after I was guarnateed that they would be left in each person's room. Not only that but 15 of my guests (myself and the groom included) were left at the reception hall and they did not want to send a shuttle to come get us when I had shuttles prearranged! Then when they did come get us the driver stopped for gas. Guests were also dropped off halfway through our ceremony! Completely unprofessional! I had worked with management several times on what the different shuttle times were and nothing was obviously passed along to her staff. DO NOT book this place!
I would not recommend this hotel at all! The rooms are nice and so is the honeymoon suite but other than that find another Read more...
I would not recommend this hotel at all! The rooms are nice and so is the honeymoon suite but other than that find another hotel! Several of my guests did not receive there welcome gifts that I had put together after I was guarnateed that they would be left in each person's room. Not only that but 15 of my guests (myself and the groom included) were left at the reception hall and they did not want to send a shuttle to come get us when I had shuttles prearranged! Then when they did come get us the driver stopped for gas. Guests were also dropped off halfway through our ceremony! Completely unprofessional! I had worked with management several times on what the different shuttle times were and nothing was obviously passed along to her staff. DO NOT book this place! Read less
Services Used: Unique Services
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