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Wishes and Whims Bridal

Cuyahoga Falls , OH

LOCATION

Cuyahoga Falls, OH US

WEBSITE

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Dress & Attire

REVIEWS

4.0
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3.9/5.0
3.9/5.0
4.0/5.0
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4.0/5.0
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FeministPsych
Wedding:
6/6/2009
0.6/5.0
Although I absolutely loved the dress I found here and got many complements on it on my wedding day, the staff at the shop did nothing to make my experience enjoyable. When I tried on dresses they did not help me to pull any or to try them on. When I picked my dress, rather than making me feel special, they told me all about how a friend of theirs wore it, calling it "her" dress. The real trouble started, however, after I ordered the dress. I was told the dress would be done in 3-4 months. I called to check at that time and they said it had not been completed but not to worry because my wedding day was far enough away. I continued to call to check in every so often and they were generally polite but unhelpful. Finally, after 8 months of waiting, getting to the point that if there was a problem with the dress I would really be in a jam for the wedding, both my father (who was paying for the dress) and I called them to try to find out what was going on. I had tried to remain calm and courteous throughout these conversations, and I explained that I liked to have my details taken care of in advance so I did not have to worry. The woman on the phone told me "I know you like to have things tied up in a pretty bow, but that just can't happen all the time." I burst into tears on the phone at her condescension, and then she proceeded to tell me she did not want me to be upset. I then told her I had been upset for some time. Later that same evening the owner of the store called and magically my dress was being shipped the next day. Then when I did go in to pick up the dress, they did not apologize and only offered me a set of thank-you notes to try to make up for things. They did not offer to steam my dress around the time of the wedding as I know many shops do and did not even offer to help me find someone to do alterations. They are my only bridal vendor that I was disappointed in, and it's really too bad.
Although I absolutely loved the dress I found here and got many complements on it on my wedding day, the staff at the shop Read more...
Although I absolutely loved the dress I found here and got many complements on it on my wedding day, the staff at the shop did nothing to make my experience enjoyable. When I tried on dresses they did not help me to pull any or to try them on. When I picked my dress, rather than making me feel special, they told me all about how a friend of theirs wore it, calling it "her" dress. The real trouble started, however, after I ordered the dress. I was told the dress would be done in 3-4 months. I called to check at that time and they said it had not been completed but not to worry because my wedding day was far enough away. I continued to call to check in every so often and they were generally polite but unhelpful. Finally, after 8 months of waiting, getting to the point that if there was a problem with the dress I would really be in a jam for the wedding, both my father (who was paying for the dress) and I called them to try to find out what was going on. I had tried to remain calm and courteous throughout these conversations, and I explained that I liked to have my details taken care of in advance so I did not have to worry. The woman on the phone told me "I know you like to have things tied up in a pretty bow, but that just can't happen all the time." I burst into tears on the phone at her condescension, and then she proceeded to tell me she did not want me to be upset. I then told her I had been upset for some time. Later that same evening the owner of the store called and magically my dress was being shipped the next day. Then when I did go in to pick up the dress, they did not apologize and only offered me a set of thank-you notes to try to make up for things. They did not offer to steam my dress around the time of the wedding as I know many shops do and did not even offer to help me find someone to do alterations. They are my only bridal vendor that I was disappointed in, and it's really too bad. Read less
Services Used: Dress & Attire
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Amanda
Wedding:
12/20/2008
5.0/5.0
I found the dress of my dreams! This shop was affordable and extremely helpful.
I found the dress of my dreams! This shop was affordable and extremely helpful.
I found the dress of my dreams! This shop was affordable and extremely helpful. Read less
Services Used: Dress & Attire
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Kristen
Wedding:
9/1/2007
4.7/5.0
Had been to about 6 other vendors looking for a dress, and the first dress I tried on there was the one. They were helpful and attentive even though I needed an off the rack dress and was on a tight budget.
Had been to about 6 other vendors looking for a dress, and the first dress I tried on there was the one. They were helpful Read more...
Had been to about 6 other vendors looking for a dress, and the first dress I tried on there was the one. They were helpful and attentive even though I needed an off the rack dress and was on a tight budget. Read less
Services Used: Dress & Attire
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WildfireEyes
Wedding:
5/14/2005
5.0/5.0
I had an amazing experience at Wishes and Whims. The first day I went to try on dresses, all the women in the shop were completely focused on me. They pulled dresses I wouldn't have thought to try on, but having so much experience, they knew how great I'd look. I didn't feel pressured to buy anything, and I didn't feel "schmoozed" like at some of the bigger shops. When I went back with my bridesmaids, again the service was very personal. I felt like the ladies of Wishes and Whims were really invested in my wedding and in everyone looking good.
I had an amazing experience at Wishes and Whims. The first day I went to try on dresses, all the women in the shop were Read more...
I had an amazing experience at Wishes and Whims. The first day I went to try on dresses, all the women in the shop were completely focused on me. They pulled dresses I wouldn't have thought to try on, but having so much experience, they knew how great I'd look. I didn't feel pressured to buy anything, and I didn't feel "schmoozed" like at some of the bigger shops. When I went back with my bridesmaids, again the service was very personal. I felt like the ladies of Wishes and Whims were really invested in my wedding and in everyone looking good. Read less
Services Used: Dress & Attire
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