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www.tableclothsfactory.com

Vernon

LOCATION

Vernon, US

WEBSITE

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Rentals & Photobooths

REVIEWS

2.4
out of 5.0
2.3/5.0
2.5/5.0
2.3/5.0
2.5/5.0
2.3/5.0
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Carolyn
Wedding:
10/22/2016
0.5/5.0
BEWARE BEWARE BEWARE BEWARE. I spent $162.00 on table cloths for my wedding. The UPS site says delivered however, I never received the package. I called the vendor and of course they were no help. They said they will launch an investigation but they could not give me any documentation or something to make me trust what they were saying. I contacted my attorney about the situation and they basically said I am screwed. Money just down the drain. For anyone reading this, I think we need to start a class action lawsuit against this company because they are screwing people for their money. Any reputable company has resolutions for things like this. I am highly disappointed. UPS was no help either. OH and get this....table cloth factory told me if I paid 50% of the cost of my order, they would resend my order. So do they think I would pay for something I already paid for???? Ridiculous. PLEASE DO NOT BUY!!! THE PEOPLE GIVING THE GOOD REVIEWS ARE THE PEOPLE THAT ARE SCAMMING US!!!! PLEASE BE SMART AND TAKE MY ADVICE AND EVERYONE ELSES ADVICE!!!!
BEWARE BEWARE BEWARE BEWARE. I spent $162.00 on table cloths for my wedding. The UPS site says delivered however, I never Read more...
BEWARE BEWARE BEWARE BEWARE. I spent $162.00 on table cloths for my wedding. The UPS site says delivered however, I never received the package. I called the vendor and of course they were no help. They said they will launch an investigation but they could not give me any documentation or something to make me trust what they were saying. I contacted my attorney about the situation and they basically said I am screwed. Money just down the drain. For anyone reading this, I think we need to start a class action lawsuit against this company because they are screwing people for their money. Any reputable company has resolutions for things like this. I am highly disappointed. UPS was no help either. OH and get this....table cloth factory told me if I paid 50% of the cost of my order, they would resend my order. So do they think I would pay for something I already paid for???? Ridiculous. PLEASE DO NOT BUY!!! THE PEOPLE GIVING THE GOOD REVIEWS ARE THE PEOPLE THAT ARE SCAMMING US!!!! PLEASE BE SMART AND TAKE MY ADVICE AND EVERYONE ELSES ADVICE!!!! Read less
Services Used: Rentals & Photobooths
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Araceli
Wedding:
9/17/2016
5.0/5.0
I just want to say that I love love them. I saved so much money on purchasing the items through them than renting anything out. After reading all these reviews I was a little scared about purchasing from their website, but since their prices were so low and I also had two months before the wedding I went ahead and gave them a try. I have not only bought once but three times already and I have received every purchase within a week AND I still have one month left before the wedding. The tableclothfactory has made it easy for me and in regards to them responding to my emails I had to problem on getting a response back...they even responded on a Sunday night ??. I give them a 5 star plus!!!
I just want to say that I love love them. I saved so much money on purchasing the items through them than renting anything Read more...
I just want to say that I love love them. I saved so much money on purchasing the items through them than renting anything out. After reading all these reviews I was a little scared about purchasing from their website, but since their prices were so low and I also had two months before the wedding I went ahead and gave them a try. I have not only bought once but three times already and I have received every purchase within a week AND I still have one month left before the wedding. The tableclothfactory has made it easy for me and in regards to them responding to my emails I had to problem on getting a response back...they even responded on a Sunday night ??. I give them a 5 star plus!!! Read less
Services Used: Favors & Gifts, Lighting & Decor, Rentals & Photobooths
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Abby
Wedding:
9/9/2016
0.5/5.0
REPORTED THEM TO THE BBB. DO NOT USE THIS COMPANY!!! Placed order on 04/19/2016, six weeks later I contacted their customer service asking when my order would ship. I was told it would ship that day. It didn't. I contacted them again 4 days later, was told the same thing. Contacted them for the 3rd time the told me it would ship AND be delivered that same day. There was no way that would happen. Can't ship and deliver to Ohio from California same day. I asked for a tracking number and was ignored. You can only contact company via their live chat. I found them on Facebook and left a comment. After digging deep into their website I found a phone number and email address. Contacted them that way as well. Finally got a response only after I told them I was filing a complaint to the BBB. Order finally shipped, but was missing an item. Contacted them for the 4th time and was told by their customer service I was a liar and the order was all there. I have filed a complaint with the BBB. Again, DO NOT USE THIS COMPANY!!!!
REPORTED THEM TO THE BBB. DO NOT USE THIS COMPANY!!! Placed order on 04/19/2016, six weeks later I contacted their Read more...
REPORTED THEM TO THE BBB. DO NOT USE THIS COMPANY!!! Placed order on 04/19/2016, six weeks later I contacted their customer service asking when my order would ship. I was told it would ship that day. It didn't. I contacted them again 4 days later, was told the same thing. Contacted them for the 3rd time the told me it would ship AND be delivered that same day. There was no way that would happen. Can't ship and deliver to Ohio from California same day. I asked for a tracking number and was ignored. You can only contact company via their live chat. I found them on Facebook and left a comment. After digging deep into their website I found a phone number and email address. Contacted them that way as well. Finally got a response only after I told them I was filing a complaint to the BBB. Order finally shipped, but was missing an item. Contacted them for the 4th time and was told by their customer service I was a liar and the order was all there. I have filed a complaint with the BBB. Again, DO NOT USE THIS COMPANY!!!! Read less
Services Used: Rentals & Photobooths
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anne
Wedding:
7/15/2016
1.1/5.0
I ordered my table cloths and runners through them, a month before the wedding I STILL never received them or got any confirmation that they had been shipped. After emailing them....no reply....no phone number to reach them. I had to chat them on the website for them to inform me that they were ALL out of stock and they would come in a few months. I wanted to cancel and they suggested me to order different colors?? Like what!? This is a wedding. I was very unimpressed that they would not even notify me that the orders were out of stock. Customer service is no hep.
I ordered my table cloths and runners through them, a month before the wedding I STILL never received them or got any Read more...
I ordered my table cloths and runners through them, a month before the wedding I STILL never received them or got any confirmation that they had been shipped. After emailing them....no reply....no phone number to reach them. I had to chat them on the website for them to inform me that they were ALL out of stock and they would come in a few months. I wanted to cancel and they suggested me to order different colors?? Like what!? This is a wedding. I was very unimpressed that they would not even notify me that the orders were out of stock. Customer service is no hep. Read less
Services Used: Rentals & Photobooths
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Steph and Sergio
Wedding:
6/11/2016
0.5/5.0
awful quality!

wrinkles do not come out! washing, drying, ironing, steaming...nothing works!! had to look all over the day before my wedding for a rental place to order some.
awful quality!

wrinkles do not come out! washing, drying, ironing, steaming...nothing works!! had to look all Read more...
awful quality!

wrinkles do not come out! washing, drying, ironing, steaming...nothing works!! had to look all over the day before my wedding for a rental place to order some. Read less
Services Used: Rentals & Photobooths
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Kathryn
Wedding:
5/21/2016
0.5/5.0
Terrible. Ordered table runners with 7-10 day shipping and after the 10th business day, I inquired about the missing package. It took 2 unanswered emails and an online chat to finally be told that they were out of stock. I never received a notification or any sort of update about my order. I canceled my order and now there is not enough time to shop elsewhere. Definitely won't shop there again and would recommend you stay away. Weddings are enough stress without this kind of terrible customer service.
Terrible. Ordered table runners with 7-10 day shipping and after the 10th business day, I inquired about the missing Read more...
Terrible. Ordered table runners with 7-10 day shipping and after the 10th business day, I inquired about the missing package. It took 2 unanswered emails and an online chat to finally be told that they were out of stock. I never received a notification or any sort of update about my order. I canceled my order and now there is not enough time to shop elsewhere. Definitely won't shop there again and would recommend you stay away. Weddings are enough stress without this kind of terrible customer service. Read less
Services Used: Rentals & Photobooths
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Courtney
Wedding:
5/12/2016
0.6/5.0
After searching their website, I found the perfect tablecloths! They were the right size and the color was perfect. Champagne, it was called. After searching through some more of their inventory, I found napkins advertised as the same color. When I clicked on the pictures however, I noticed that the napkins we're gold, and not the beige of the tablecloths I wanted. Before $200+ on these tablecloths, I wanted to confirm the color with a customer service rep. I entered a chat session (my favorite way to communicate with customer service reps) and asked the person about the color. "Are the tablecloths gold like the napkins, or are they beige like in the picture" I asked. I couldn't get a straight answer. Either she didn't know what I was asking, she didn't know the answer, or she didn't care. With my concerns by no means assuaged, I asked her how difficult it would be return them if I didn't like the color. It's no problem, I was told. You can send them right back. We'll even send you a return label!

A week or so later the tablecloths showed up and, to my dismay, were, in fact, GOLD. I opened one up and spread it out and tried to decide if this color was going to work for me. No, it's not I thought, but no problem, easy returns with the tableclothfactory.com right?

Wrong.

Upon reaching out to another customer service rep to discuss the return, I was rudely informed that I would be charged a 20% restocking fee. Worse yet, I had to pay for the return AND, I was charged the full price of the tablecloth I took out of the plastic packaging. Again, I didn't know any of this until after I had already purchased $200+ dollars on their tablecloths. When I found out I wouldn't be reimbursed for the opened tablecloth, which I had already returned, I wrote a kind worded em
After searching their website, I found the perfect tablecloths! They were the right size and the color was perfect. Read more...
After searching their website, I found the perfect tablecloths! They were the right size and the color was perfect. Champagne, it was called. After searching through some more of their inventory, I found napkins advertised as the same color. When I clicked on the pictures however, I noticed that the napkins we're gold, and not the beige of the tablecloths I wanted. Before $200+ on these tablecloths, I wanted to confirm the color with a customer service rep. I entered a chat session (my favorite way to communicate with customer service reps) and asked the person about the color. "Are the tablecloths gold like the napkins, or are they beige like in the picture" I asked. I couldn't get a straight answer. Either she didn't know what I was asking, she didn't know the answer, or she didn't care. With my concerns by no means assuaged, I asked her how difficult it would be return them if I didn't like the color. It's no problem, I was told. You can send them right back. We'll even send you a return label!

A week or so later the tablecloths showed up and, to my dismay, were, in fact, GOLD. I opened one up and spread it out and tried to decide if this color was going to work for me. No, it's not I thought, but no problem, easy returns with the tableclothfactory.com right?

Wrong.

Upon reaching out to another customer service rep to discuss the return, I was rudely informed that I would be charged a 20% restocking fee. Worse yet, I had to pay for the return AND, I was charged the full price of the tablecloth I took out of the plastic packaging. Again, I didn't know any of this until after I had already purchased $200+ dollars on their tablecloths. When I found out I wouldn't be reimbursed for the opened tablecloth, which I had already returned, I wrote a kind worded em Read less
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Ashley
Wedding:
4/29/2016
5.0/5.0
I had read a lot of reviews some bad a some good so seeing as I was unsure of them plus I was unsure of the size I needed, I did the smart thing and ordered 1 of everything to see how it turned out. I did have the sizes wrong but the linens were very nice for the price I paid. I was thrilled. The round table cloth wasn't not perfectly round but I'm willing to bet the reason they are so cheap is because they get all the irregular items from other places. If you are getting a floor length you won't notice. Anyway, point is I was pleasantly surprised at how they turned out and I will buying the rest of my table linens from there!
I had read a lot of reviews some bad a some good so seeing as I was unsure of them plus I was unsure of the size I needed, Read more...
I had read a lot of reviews some bad a some good so seeing as I was unsure of them plus I was unsure of the size I needed, I did the smart thing and ordered 1 of everything to see how it turned out. I did have the sizes wrong but the linens were very nice for the price I paid. I was thrilled. The round table cloth wasn't not perfectly round but I'm willing to bet the reason they are so cheap is because they get all the irregular items from other places. If you are getting a floor length you won't notice. Anyway, point is I was pleasantly surprised at how they turned out and I will buying the rest of my table linens from there! Read less
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Anonymous
Wedding:
[Private]
0.5/5.0
Total rip off! Ordered several items for a wedding. Some were backordered so they didn't send the order. When I called they said they were waiting to hear from me to see if I wanted the things that weren't back ordered. However, to get it in a timely fashion I would have to pay an additional $62 for shipping! For plastic plates, napkins and 5 table runners! When I told them it was THEIR issue for not contacting me or mailing the items that were available they "agreed" to mail my items for only $42. Absolute WORST customer service I have ever encountered. Rude and inept. DO NOT DO BUSINESS WITH THIS COMPANY!
Total rip off! Ordered several items for a wedding. Some were backordered so they didn't send the order. When I called Read more...
Total rip off! Ordered several items for a wedding. Some were backordered so they didn't send the order. When I called they said they were waiting to hear from me to see if I wanted the things that weren't back ordered. However, to get it in a timely fashion I would have to pay an additional $62 for shipping! For plastic plates, napkins and 5 table runners! When I told them it was THEIR issue for not contacting me or mailing the items that were available they "agreed" to mail my items for only $42. Absolute WORST customer service I have ever encountered. Rude and inept. DO NOT DO BUSINESS WITH THIS COMPANY! Read less
Services Used: Rentals & Photobooths
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Anonymous
Wedding:
[Private]
0.5/5.0
NEVER ORDER FROM THERE!!!!! CUSTOMER SERVICE IS HORRIBLE, YOU CAN'T CALL THEM, ONLY EMAIL OR CHAT. THEY WILL TAKE YOUR MONEY !!!!!!!!
NEVER ORDER FROM THERE!!!!! CUSTOMER SERVICE IS HORRIBLE, YOU CAN'T CALL THEM, ONLY EMAIL OR CHAT. THEY WILL TAKE YOUR Read more...
NEVER ORDER FROM THERE!!!!! CUSTOMER SERVICE IS HORRIBLE, YOU CAN'T CALL THEM, ONLY EMAIL OR CHAT. THEY WILL TAKE YOUR MONEY !!!!!!!! Read less
Services Used: Rentals & Photobooths
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