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www.tableclothsfactory.com

Vernon

LOCATION

Vernon, US

WEBSITE

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Rentals & Photobooths

REVIEWS

2.4
out of 5.0
2.4/5.0
2.5/5.0
2.3/5.0
2.5/5.0
2.3/5.0
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anne
Wedding:
7/15/2016
1.1/5.0
I ordered my table cloths and runners through them, a month before the wedding I STILL never received them or got any confirmation that they had been shipped. After emailing them....no reply....no phone number to reach them. I had to chat them on the website for them to inform me that they were ALL out of stock and they would come in a few months. I wanted to cancel and they suggested me to order different colors?? Like what!? This is a wedding. I was very unimpressed that they would not even notify me that the orders were out of stock. Customer service is no hep.
I ordered my table cloths and runners through them, a month before the wedding I STILL never received them or got any Read more...
I ordered my table cloths and runners through them, a month before the wedding I STILL never received them or got any confirmation that they had been shipped. After emailing them....no reply....no phone number to reach them. I had to chat them on the website for them to inform me that they were ALL out of stock and they would come in a few months. I wanted to cancel and they suggested me to order different colors?? Like what!? This is a wedding. I was very unimpressed that they would not even notify me that the orders were out of stock. Customer service is no hep. Read less
Services Used: Rentals & Photobooths
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Anonymous
Wedding:
Recently Married
0.5/5.0
We ordered table clothes, napkins, and lace overlays for my daughter's wedding five months before the event to keep a budgeted outlay of expenses. When the order arrived, we checked the count for accuracy and kept all the items in their original packaging until the day before the event. We knew for the price they were not going to be high quality items, and they weren't, but when we took the lace overlays out we saw that they just lace cut to size, not hemmed or bound at all...worse yet, three of them had two to three inches partially cut and hanging off the end. We had to use them, so we put the bad parts in less visible location and tried to tuck the lace under. I contacted the company to ask if they would either replace the three table clothes or refund for the three table clothes but "George" said they wouldn't do anything for us, he said it had been too long since the order. I don't appreciate any company who has poor quality control and won't stand behind their products. All they had to do was replace the three table clothes and they would have had a loyal customer. When companies don't value their customers and don't have good customer service representatives, they go out of business.
We ordered table clothes, napkins, and lace overlays for my daughter's wedding five months before the event to keep a Read more...
We ordered table clothes, napkins, and lace overlays for my daughter's wedding five months before the event to keep a budgeted outlay of expenses. When the order arrived, we checked the count for accuracy and kept all the items in their original packaging until the day before the event. We knew for the price they were not going to be high quality items, and they weren't, but when we took the lace overlays out we saw that they just lace cut to size, not hemmed or bound at all...worse yet, three of them had two to three inches partially cut and hanging off the end. We had to use them, so we put the bad parts in less visible location and tried to tuck the lace under. I contacted the company to ask if they would either replace the three table clothes or refund for the three table clothes but "George" said they wouldn't do anything for us, he said it had been too long since the order. I don't appreciate any company who has poor quality control and won't stand behind their products. All they had to do was replace the three table clothes and they would have had a loyal customer. When companies don't value their customers and don't have good customer service representatives, they go out of business. Read less
Services Used: Lighting & Decor
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Steph and Sergio
Wedding:
6/11/2016
0.5/5.0
awful quality!

wrinkles do not come out! washing, drying, ironing, steaming...nothing works!! had to look all over the day before my wedding for a rental place to order some.
awful quality!

wrinkles do not come out! washing, drying, ironing, steaming...nothing works!! had to look all Read more...
awful quality!

wrinkles do not come out! washing, drying, ironing, steaming...nothing works!! had to look all over the day before my wedding for a rental place to order some. Read less
Services Used: Rentals & Photobooths
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Kathryn
Wedding:
5/21/2016
0.5/5.0
Terrible. Ordered table runners with 7-10 day shipping and after the 10th business day, I inquired about the missing package. It took 2 unanswered emails and an online chat to finally be told that they were out of stock. I never received a notification or any sort of update about my order. I canceled my order and now there is not enough time to shop elsewhere. Definitely won't shop there again and would recommend you stay away. Weddings are enough stress without this kind of terrible customer service.
Terrible. Ordered table runners with 7-10 day shipping and after the 10th business day, I inquired about the missing Read more...
Terrible. Ordered table runners with 7-10 day shipping and after the 10th business day, I inquired about the missing package. It took 2 unanswered emails and an online chat to finally be told that they were out of stock. I never received a notification or any sort of update about my order. I canceled my order and now there is not enough time to shop elsewhere. Definitely won't shop there again and would recommend you stay away. Weddings are enough stress without this kind of terrible customer service. Read less
Services Used: Rentals & Photobooths
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Courtney
Wedding:
5/12/2016
0.6/5.0
After searching their website, I found the perfect tablecloths! They were the right size and the color was perfect. Champagne, it was called. After searching through some more of their inventory, I found napkins advertised as the same color. When I clicked on the pictures however, I noticed that the napkins we're gold, and not the beige of the tablecloths I wanted. Before $200+ on these tablecloths, I wanted to confirm the color with a customer service rep. I entered a chat session (my favorite way to communicate with customer service reps) and asked the person about the color. "Are the tablecloths gold like the napkins, or are they beige like in the picture" I asked. I couldn't get a straight answer. Either she didn't know what I was asking, she didn't know the answer, or she didn't care. With my concerns by no means assuaged, I asked her how difficult it would be return them if I didn't like the color. It's no problem, I was told. You can send them right back. We'll even send you a return label!

A week or so later the tablecloths showed up and, to my dismay, were, in fact, GOLD. I opened one up and spread it out and tried to decide if this color was going to work for me. No, it's not I thought, but no problem, easy returns with the tableclothfactory.com right?

Wrong.

Upon reaching out to another customer service rep to discuss the return, I was rudely informed that I would be charged a 20% restocking fee. Worse yet, I had to pay for the return AND, I was charged the full price of the tablecloth I took out of the plastic packaging. Again, I didn't know any of this until after I had already purchased $200+ dollars on their tablecloths. When I found out I wouldn't be reimbursed for the opened tablecloth, which I had already returned, I wrote a kind worded em
After searching their website, I found the perfect tablecloths! They were the right size and the color was perfect. Read more...
After searching their website, I found the perfect tablecloths! They were the right size and the color was perfect. Champagne, it was called. After searching through some more of their inventory, I found napkins advertised as the same color. When I clicked on the pictures however, I noticed that the napkins we're gold, and not the beige of the tablecloths I wanted. Before $200+ on these tablecloths, I wanted to confirm the color with a customer service rep. I entered a chat session (my favorite way to communicate with customer service reps) and asked the person about the color. "Are the tablecloths gold like the napkins, or are they beige like in the picture" I asked. I couldn't get a straight answer. Either she didn't know what I was asking, she didn't know the answer, or she didn't care. With my concerns by no means assuaged, I asked her how difficult it would be return them if I didn't like the color. It's no problem, I was told. You can send them right back. We'll even send you a return label!

A week or so later the tablecloths showed up and, to my dismay, were, in fact, GOLD. I opened one up and spread it out and tried to decide if this color was going to work for me. No, it's not I thought, but no problem, easy returns with the tableclothfactory.com right?

Wrong.

Upon reaching out to another customer service rep to discuss the return, I was rudely informed that I would be charged a 20% restocking fee. Worse yet, I had to pay for the return AND, I was charged the full price of the tablecloth I took out of the plastic packaging. Again, I didn't know any of this until after I had already purchased $200+ dollars on their tablecloths. When I found out I wouldn't be reimbursed for the opened tablecloth, which I had already returned, I wrote a kind worded em Read less
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Ashley
Wedding:
4/29/2016
5.0/5.0
I had read a lot of reviews some bad a some good so seeing as I was unsure of them plus I was unsure of the size I needed, I did the smart thing and ordered 1 of everything to see how it turned out. I did have the sizes wrong but the linens were very nice for the price I paid. I was thrilled. The round table cloth wasn't not perfectly round but I'm willing to bet the reason they are so cheap is because they get all the irregular items from other places. If you are getting a floor length you won't notice. Anyway, point is I was pleasantly surprised at how they turned out and I will buying the rest of my table linens from there!
I had read a lot of reviews some bad a some good so seeing as I was unsure of them plus I was unsure of the size I needed, Read more...
I had read a lot of reviews some bad a some good so seeing as I was unsure of them plus I was unsure of the size I needed, I did the smart thing and ordered 1 of everything to see how it turned out. I did have the sizes wrong but the linens were very nice for the price I paid. I was thrilled. The round table cloth wasn't not perfectly round but I'm willing to bet the reason they are so cheap is because they get all the irregular items from other places. If you are getting a floor length you won't notice. Anyway, point is I was pleasantly surprised at how they turned out and I will buying the rest of my table linens from there! Read less
Services Used:
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Veronica
Wedding:
3/13/2016
4.7/5.0
I have to admit I was skeptical when I decided to go with this company because I noticed the negative reviews. However I decided to go for it, the prices were just too good to pass up. I was so pleased, they shipped out my order right away and it arrived much sooner than expected. So far all of my items look like they're in good condition, maybe a smudge on one but I think it may have something to do with shipping, I will contact them about this. At one point they did notify me that something I ordered was on back order and gave me the option to chose an alternative or wait for the order to get restocked. I chose an alternative. I notified them via the online chat. This process was SO quick and easy and my items arrived by the very next Monday. Overall I'm very pleased with my purchase.
I have to admit I was skeptical when I decided to go with this company because I noticed the negative reviews. However I Read more...
I have to admit I was skeptical when I decided to go with this company because I noticed the negative reviews. However I decided to go for it, the prices were just too good to pass up. I was so pleased, they shipped out my order right away and it arrived much sooner than expected. So far all of my items look like they're in good condition, maybe a smudge on one but I think it may have something to do with shipping, I will contact them about this. At one point they did notify me that something I ordered was on back order and gave me the option to chose an alternative or wait for the order to get restocked. I chose an alternative. I notified them via the online chat. This process was SO quick and easy and my items arrived by the very next Monday. Overall I'm very pleased with my purchase. Read less
Services Used: Rentals & Photobooths
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Pam
Wedding:
3/12/2016
5.0/5.0
Ordered our chair sashes from here verses renting them from the venue and they were spot on the exact color we needed and quality was awesome for what we paid we saved a bundle for the little hassle it was to put them all on the chairs. I would highly recommend if you are trying to save money on sashes for chairs or tableclothes!
Ordered our chair sashes from here verses renting them from the venue and they were spot on the exact color we needed and Read more...
Ordered our chair sashes from here verses renting them from the venue and they were spot on the exact color we needed and quality was awesome for what we paid we saved a bundle for the little hassle it was to put them all on the chairs. I would highly recommend if you are trying to save money on sashes for chairs or tableclothes! Read less
Services Used: Unique Services
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Araceli
Wedding:
1/30/2016
0.0/5.0
I ordered table overlays and chair sashes from this store. My order are about three months late and not in time for the event. Also the color was not at all what I had ordered. I had sent email after email and I never got a response. The money was taken out of my bank account and my products are still not here. This the worst vendor I've dealt with
I ordered table overlays and chair sashes from this store. My order are about three months late and not in time for the Read more...
I ordered table overlays and chair sashes from this store. My order are about three months late and not in time for the event. Also the color was not at all what I had ordered. I had sent email after email and I never got a response. The money was taken out of my bank account and my products are still not here. This the worst vendor I've dealt with Read less
Services Used: Wedding Venue
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Aly
Wedding:
12/5/2015
4.9/5.0
Found my lace tablecloths here and ordered them labor day 9/7/15 &received them today 9/9/15 with standard shipping to southern california. I took them all out and laid flat to inspect them since I read some bad reviews after the fact that I ordered them. I ordered 20 ($11 each +20%off) in Ivory and they are all perfect except 2, one has a tiny dirty spot that will most likely wash out but the other has little ink drops or rust spots. IDK what it is but it's so small that it will easily be covered with table decorations at my wedding. Exactly as pictured and I love them. Happy costumer here!! My advice is to buy a few extra just incase. The price is right.
Found my lace tablecloths here and ordered them labor day 9/7/15 &received them today 9/9/15 with standard shipping to Read more...
Found my lace tablecloths here and ordered them labor day 9/7/15 &received them today 9/9/15 with standard shipping to southern california. I took them all out and laid flat to inspect them since I read some bad reviews after the fact that I ordered them. I ordered 20 ($11 each +20%off) in Ivory and they are all perfect except 2, one has a tiny dirty spot that will most likely wash out but the other has little ink drops or rust spots. IDK what it is but it's so small that it will easily be covered with table decorations at my wedding. Exactly as pictured and I love them. Happy costumer here!! My advice is to buy a few extra just incase. The price is right. Read less
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