Wyndham Billerica

Billerica , MA


270 Concord Rd
Billerica, MA US 01821 (map)




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They were great. My coordinator left in the middle of my planning, but you would have never known it. They were very flexible. I removed things from the budget so that I could customize it to my budget. That was no problem. I had two different food tastings because my husband couldnt attend the first one.

They were great on the day of....they had instructions on setups for extras I had for them to arrange, everything was perfect, with out me going over anything, they followed directions great and it was perfect.
Services Used: Wedding Venue
We chose to have our wedding at the Wyndham Billerica because it has a great location (very easily accessible from 128/95, Rt 3, and 495), the hotel itself is gorgeously decorated, and the wedding packages seemed incredible. We wanted to hold our ceremony and reception in the same space, and they were able to easily accommodate this by using 1/3 of the ballroom (they have airwalls) set up for the ceremony, having the cocktail hour just outside of the ballroom, and then using the full ballroom for the reception. It turned out lovely and I have to say that I was really delighted at how it all came together.

HOWEVER, I do feel that the entire process of planning my wedding there was incredibly stressful. We booked our wedding one year in advance, and in that one year, we went through 3 different wedding coordinators there, and more than 3 different chefs (of vastly different quality, I might add). Each new person assured us they wouldn't be leaving, but they always did. In the interim between 2 wedding coordinators, the main event/catering sales manager, Michelle Hatch, took over our account. She was difficult to get ahold of and incredibly rude. After my parents came to stay at the hotel to see how it was, my mom (who was basically paying for the whole thing) called her with a few concerns, because during that visit the hotel seemed very much understaffed, disorganized, and some areas were dirty. Instead of apologizing and looking into these issues, this woman instead got very defensive and angry and told my mom that she would only speak to me from now on. Isn't that a lovely thing to say to a client who is paying thousands upon thousands of dollars?

That particular situation, which was very close to my wedding date, was the start of some major stress. In addition, a miscommunication regarding the cost per plate (they wanted to charge us about 5% more than what our contract said) and some very rude comments from the kitchen manager (who basically told me that my DJ was going to ruin my wedding, during a tasting) let me to contemplate giving up my deposit (which by that time was 75% of the total wedding cost) and finding a last minute venue for my wedding (and by the way, the Radisson in Chelmsford was very accommodating when we inquired about availability and such a short term event).

We did wind up going ahead with having our wedding there, and as I said, the actual day turned out fantastic, and the wedding coordinator we had wound up doing an excellent job. However, I am not sure it was worth all of the stress and tears, wondering what the day would bring.

I must mention that the Radisson in Chelmsford had the same wedding coordinator 6 weeks before my wedding as they did over a year before my wedding, whereas the Wyndham had gone through *three*. While the Radisson is a bit more expensive, it does appear to be a more professional and STABLE place, and in retrospect I wish I had been willing initially to fork over the extra money to save myself the headaches.
Services Used: Catering, Wedding Venue


270 Concord Rd, Billerica, MA 01821 See On Map
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