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Zales - Aventura Mall
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17 Reviews
Address:
19575 Biscayne Blvd # 359, Aventural Mall
Aventura, FL US 33180 (map)
Phone:
305-935-3100
Categories:
 
 
 
3.9 
(4.0/5.0)
 
Quality of Service 
(3.7/5.0)
 
Responsiveness 
(3.9/5.0)
 
Professionalism 
(4.1/5.0)
 
Value 
(4.0/5.0)
 
Flexibility 
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Vashty
Wedding:
9/19/2014
 
2.4 out of 5.0
I Bought my wedding ring from Zales in Aventura mall. I love my ring I wouldn't change it not even for a more expensive one. I had to go in with my Fiance to get the ring because of personal reasons. I knew what ring I was getting, which he choose and I fell in love with. He never proposed with the ring and as a surprise he went in to the store to change the phone numbers on the account and asked them to call him and not me, inclusively he lied and said my phone was no longer working. On the day the ring arrived which was sooner than expected (2 weeks instead of 3) they called me to pick up the ring instead of him, when I come home expressing my joy and excitement for my ring, my fiance almost crying explaining to me the situation. He had a surprise party planned out in a venue and everyone was already aware of it, just waiting conformation on the date.The associate(s) ruined the surprise by calling me when they were specifically told not to. At this point the quality of the ring is good, value is great, and time frame was awesome, but the disappointment it caused and extra money he used for the preparations were definitely not worth it It hurt me to see his face and how disappointing, and upset he was. Also i was suppose to get the Vera Wang jewelry box and package that come with the ring and they gave me a regular Zales box. My experience has made me give this place a thumbs down, and this is a story I definitely would be sharing with everyone.
Services Used: Jewelry
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Alyssa
Wedding:
6/7/2014
 
0.1 out of 5.0
This has to be the worst Zales in the entire world. They have no customer service, they are not responsive and are extremely unpleasant to work with. I had my ring on layaway until my fiancé came back from deployment. Every month I would go in make a payment, no big deal. Incident #1: One time making a payment, I asked to see my ring, the lady took it out and said I was lucky to get 1 carrot. Incident #2 after my husband came back he was based in NC, so I went up with him and could no longer make the payments myself, so I would send my mother the money and make the payment on time every month. My husband gave my mother the remaining balance and when she went in, they were extremely rude, unprofessional, and disrespectful. Incident #3 my ring had to be sized so that they could send it to a store near me, the ring gets sized and sent, we drive an hour to the nearest store and the ring is not sized correctly. This has to be one of the most complicated situations I have ever had to deal with. I advise everyone to not shop at this store!
Services Used: Jewelry
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Anonymous
Wedding:
Recently Married
 
1.4 out of 5.0
I don't know what happened, used to love the Aventura Zales store and now the service sucks.
My fiancé sent my rings to be cleaned. The white gold came back dingy and the sales person said this is the best they can do and that I'm probably rough on my ring. It never came back like this before. When the manager came over she had the nerve to tell me I should consider trading my ring in for a "better" one. Wont shop here again
Services Used: Jewelry
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Anonymous
Wedding:
Recently Married
 
0.8 out of 5.0
I dont know what happened to this store but it went way downhill. It always looks sloppy... even the floor is dirty. It used to be great for a few years but since last year it went from A plus to Oh my God. i try to be loyal, but the staff is always looking overwhelmed and the last time I went to pick up a repair it wasn't ready. I am done!
Services Used: Jewelry
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Kb1982
Wedding:
6/16/2012
 
4.9 out of 5.0
My fiancé and I bought our wedding bands from Zales Aventura. we were surprised at how much we were able to afford because they offer you a credit card and it has no interest for one year. This helped make our decision easier. They have a large selection for both men and women and my salesperson was very helpful. I will definitely recommend this stores to all my friends.
Services Used: Jewelry
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bsayres
Wedding:
3/3/2012
 
4.9 out of 5.0
Zales Aventura can order in any kind of loose diamond you want. You just give them the price, shape, etc. I couldn't believe how easy the salespeople made the whole process. Now my fiance and I are going to work with their jeweler for a custom ring next week to set my loose diamond. The idea of an engagement ring that no other bride will have is so amazing. Our experience at Zales was incredible, the salespeople really listen to what you need and if they don't have it, they will make it! I will never shop at another jewelry store.
Services Used: Jewelry
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Didi
Wedding:
1/28/2012
 
5.0 out of 5.0
The Aventura Zales has very knowledgeable, helpful and fun salespeople. Everytime I go in they make me feel like a VIP and always clean my jewelry for free, which I love. I have been shopping with them for years and finally got a beautiful engagement ring from my fiance, of course its a Zales Diamond. I love my ring! If you are thinking of getting engaged or even need any kind of jewelry, they are the best. The salespeople are the half the reason we shop there...they are not pushy or intimidating. That's why I made sure my fiance bought from Zales Aventura and nobody else!
Services Used: Jewelry
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The Future Mrs. Benjamin
Wedding:
1/7/2012
 
5.0 out of 5.0
This is the place to shop! I just got a Vera Wang engagement ring from Zales in Aventura...it is gorgeous!!!! All of the salespeople were so helpful and they have a jeweler who does all kinds of custom work. My fiance is getting a custom ring made for him that will compliment my Vera Wang Bling!Bling! I love you Zales.
Services Used: Jewelry
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Gladys
Wedding:
9/3/2011
 
5.0 out of 5.0
My husband bought my engagement ring here. Beautiful ring!
Services Used: Jewelry
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Anonymous
Wedding:
1+ year ago
 
5.0 out of 5.0
I love ZALES in the Aventura Mall. First of all the mall is the best mall ever with all kinds of great stores and very upscale with valet parking. I used to shop online and my friends recommended I must go to Zales Aventura! The store is one of the friendliest stores I have ever been in. You are really made to feel comforatable and that the jeweler is listening to hear exactly what you need. I have made alot of purchases with them and will probably be hesitant to shop anywhere else. The quality is amazing and the prices are much lower than the competitors out there plus you get better service.
Services Used: Jewelry
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