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(9)

Zales

Portland , OR

LOCATION

Portland, OR US
Please let this vendor know that you found them on the WeddingWire Network.
Jewelry

REVIEWS

3.1
out of 5.0
2.8/5.0
2.9/5.0
3.2/5.0
3.3/5.0
3.2/5.0
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Keith
Wedding:
2/4/2018
0.6/5.0
Totally unprofessional. I purchased an engagement ring online with Zales. After waiting a week, the tracking number never made it into UPS. I called Zales and the customer service specialist said she could do nothing and I needed to call the next day to speak to a manager. This same thing happened 4 days in a row. Each time I requested they reach out to me which they never did. They said they put in a request to their warehouse to locate the ring which would take five more days to process. 2 1/2 weeks later and I still had not heard anything from them. Finally, I received a random Email with a refund of my order with no explanation. I Emailed back requesting a follow up, and the manager that reached out to me was cold and dismissive and said he had no insight into the issue. When asking if they would be willing to replicate the discount I received on the ring they lost for a new ring on their site, the manager said he could do nothing. Thank you for wasting a month of my life. Totally useless and unprofessional customer service. Terrible experience overall!
Totally unprofessional. I purchased an engagement ring online with Zales. After waiting a week, the tracking number never Read more...
Totally unprofessional. I purchased an engagement ring online with Zales. After waiting a week, the tracking number never made it into UPS. I called Zales and the customer service specialist said she could do nothing and I needed to call the next day to speak to a manager. This same thing happened 4 days in a row. Each time I requested they reach out to me which they never did. They said they put in a request to their warehouse to locate the ring which would take five more days to process. 2 1/2 weeks later and I still had not heard anything from them. Finally, I received a random Email with a refund of my order with no explanation. I Emailed back requesting a follow up, and the manager that reached out to me was cold and dismissive and said he had no insight into the issue. When asking if they would be willing to replicate the discount I received on the ring they lost for a new ring on their site, the manager said he could do nothing. Thank you for wasting a month of my life. Totally useless and unprofessional customer service. Terrible experience overall! Read less
Services Used: Jewelry
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Anonymous
Wedding:
Recently Married
1.9/5.0
Dont do it!! I had always shopped Zales and never had an issue until... I purchased a Vera Wang collection engagement ring for my fiance, she was already saddened by the fact that it had to be sent off for sizing. 2 weeks, long but doable. A month later still no ring, when i call zales all they say is, "we're working on it" and hang up and another week goes by. One can imagine the frustration of getting a beautiful engagement ring and instantly have it taken away for over a month, I fell in love with the ring so i figured it was worth it, it wasnt, Do yourself a favor and go somewhere that will size the ring in house and not have to be sent off.
Dont do it!! I had always shopped Zales and never had an issue until... I purchased a Vera Wang collection engagement ring Read more...
Dont do it!! I had always shopped Zales and never had an issue until... I purchased a Vera Wang collection engagement ring for my fiance, she was already saddened by the fact that it had to be sent off for sizing. 2 weeks, long but doable. A month later still no ring, when i call zales all they say is, "we're working on it" and hang up and another week goes by. One can imagine the frustration of getting a beautiful engagement ring and instantly have it taken away for over a month, I fell in love with the ring so i figured it was worth it, it wasnt, Do yourself a favor and go somewhere that will size the ring in house and not have to be sent off. Read less
Services Used: Jewelry
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Ruth
Wedding:
1/10/2015
0.3/5.0
AVOID!!! My engagement ring was then stolen and swapped by Zales Corporation and Vera Wang lab. My fiancé spent an hour in store going over the ring in detail: color and brilliance were great, the center stone had one inclusion covered by the prong, and it had an imperfection on the sapphire setting that let us know it was ours. The day after getting it back from resizing we noticed a HUGE crack across the diamond. Also, the color was horribly yellow, the sapphire setting had changed and the prongs did not match the original. It was immediately apparent that this was not the ring my fiancé had meticulously chosen. Upon explaining our situation at Zales, the manager (who had sent my ring for resizing) accused us of not understanding our purchase. When it became apparent that we had proof, he walked away and let the saleswoman handle us. After seeing photos, she agreed our ring had indeed been swapped by someone at Zales or Vera Wang.

This experience has been HORRIFIC. I am sickened that someone swapped our ring hoping we were too stupid to notice. We are now custom-designing a ring at a local jeweler with all GIA certified diamonds of much higher quality for LESS than we paid at Zales (with the added benefit that we won't have to send the ring to China for 2 weeks every 6 months for "repair"). We will be pressing charges for theft and reporting Zales to the district attorney and Better Business Bureau.
AVOID!!! My engagement ring was then stolen and swapped by Zales Corporation and Vera Wang lab. My fiancé spent an hour in Read more...
AVOID!!! My engagement ring was then stolen and swapped by Zales Corporation and Vera Wang lab. My fiancé spent an hour in store going over the ring in detail: color and brilliance were great, the center stone had one inclusion covered by the prong, and it had an imperfection on the sapphire setting that let us know it was ours. The day after getting it back from resizing we noticed a HUGE crack across the diamond. Also, the color was horribly yellow, the sapphire setting had changed and the prongs did not match the original. It was immediately apparent that this was not the ring my fiancé had meticulously chosen. Upon explaining our situation at Zales, the manager (who had sent my ring for resizing) accused us of not understanding our purchase. When it became apparent that we had proof, he walked away and let the saleswoman handle us. After seeing photos, she agreed our ring had indeed been swapped by someone at Zales or Vera Wang.

This experience has been HORRIFIC. I am sickened that someone swapped our ring hoping we were too stupid to notice. We are now custom-designing a ring at a local jeweler with all GIA certified diamonds of much higher quality for LESS than we paid at Zales (with the added benefit that we won't have to send the ring to China for 2 weeks every 6 months for "repair"). We will be pressing charges for theft and reporting Zales to the district attorney and Better Business Bureau. Read less
Services Used: Jewelry
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Sierra
Wedding:
2/29/2012
5.0/5.0
We were on Vacation out and about shopping when we walked into zales on a whim and there it was just sitting there waiting to be bought the perfect ring it was everything we were looking for and more. We had it sized and ready for pickup within 3 business days and it is covered with a reliable lifetime warranty which is a big plus.
We were on Vacation out and about shopping when we walked into zales on a whim and there it was just sitting there waiting Read more...
We were on Vacation out and about shopping when we walked into zales on a whim and there it was just sitting there waiting to be bought the perfect ring it was everything we were looking for and more. We had it sized and ready for pickup within 3 business days and it is covered with a reliable lifetime warranty which is a big plus. Read less
Services Used: Jewelry
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Dawn
Wedding:
6/12/2010
4.0/5.0
I love our rings! They are a great quality and so beautiful! They sized them for us and they fit perfect.
I love our rings! They are a great quality and so beautiful! They sized them for us and they fit perfect.
I love our rings! They are a great quality and so beautiful! They sized them for us and they fit perfect. Read less
Services Used: Jewelry
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Kelsey
Wedding:
8/15/2009
4.6/5.0
We bought our rings here. They are absolutely beautiful and the stones are high quality, without gobs of inperfections. I myself got rings of white gold with an insurance policy. I had an incident where my engagement ring got scratched up so I took it in to get it replated and thought I was going to have to pay a fee, but I found out the insurance policy covers it. I can replate my rings whenever I want with no charge. It also only took them a day to do. It was very nice.
We bought our rings here. They are absolutely beautiful and the stones are high quality, without gobs of inperfections. I Read more...
We bought our rings here. They are absolutely beautiful and the stones are high quality, without gobs of inperfections. I myself got rings of white gold with an insurance policy. I had an incident where my engagement ring got scratched up so I took it in to get it replated and thought I was going to have to pay a fee, but I found out the insurance policy covers it. I can replate my rings whenever I want with no charge. It also only took them a day to do. It was very nice. Read less
Services Used: Jewelry
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Kara
Wedding:
7/12/2008
3.7/5.0
We bought my ring at the Zales in Lloyd Center and got a great great deal for it. If we had purchased the same exact ring in Tacoma, WA at a Zales in their mall, we would have had to pay $700 more for it including tax! Unfortunately, when we went to buy the wedding band for the ring, we had been told that the band we were looking at months before purchasing it would not go up in price because it was a typical wedding band. However, when we went to buy it, the band had gone up $100 from 299.99 to 399.99! The sales representative didn't even care that their sales rep had told us that the price would remain the same. If we had known the price wasn't going to stay the same, we would have bought it earlier when the price was lower. So, we ended up buying the band because it was the only one that worked with the ring, but we were not happy about the price increase!
We bought my ring at the Zales in Lloyd Center and got a great great deal for it. If we had purchased the same exact ring Read more...
We bought my ring at the Zales in Lloyd Center and got a great great deal for it. If we had purchased the same exact ring in Tacoma, WA at a Zales in their mall, we would have had to pay $700 more for it including tax! Unfortunately, when we went to buy the wedding band for the ring, we had been told that the band we were looking at months before purchasing it would not go up in price because it was a typical wedding band. However, when we went to buy it, the band had gone up $100 from 299.99 to 399.99! The sales representative didn't even care that their sales rep had told us that the price would remain the same. If we had known the price wasn't going to stay the same, we would have bought it earlier when the price was lower. So, we ended up buying the band because it was the only one that worked with the ring, but we were not happy about the price increase! Read less
Services Used: Jewelry
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Katie
Wedding:
8/24/2007
3.4/5.0
We worked with two different Zales locations through our ring purchases. This location provided horrible customer service to myself and my husband. We went in to size my engagement ring and was told it would take one week to get fitted. It took over an hour to get help and for the employee to figure out my actual ring size. When I received the ring after 2 weeks, it was not sized correctly and was still too large. It had to be sized 2 more times to fit my finger. The employees while I was in the store were loud, joking with each other and would only help you when you requested it. They were not knowledgeable on their products either.
We worked with two different Zales locations through our ring purchases. This location provided horrible customer service Read more...
We worked with two different Zales locations through our ring purchases. This location provided horrible customer service to myself and my husband. We went in to size my engagement ring and was told it would take one week to get fitted. It took over an hour to get help and for the employee to figure out my actual ring size. When I received the ring after 2 weeks, it was not sized correctly and was still too large. It had to be sized 2 more times to fit my finger. The employees while I was in the store were loud, joking with each other and would only help you when you requested it. They were not knowledgeable on their products either. Read less
Services Used: Jewelry
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Devon
Wedding:
7/16/2005
4.2/5.0
My wedding set is wonderful and all of the associates have been extremely helpful
My wedding set is wonderful and all of the associates have been extremely helpful
My wedding set is wonderful and all of the associates have been extremely helpful Read less
Services Used: Jewelry
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