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(5)

Zales

Rochester , MN

LOCATION

Rochester, MN US
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Jewelry

REVIEWS

3.9
out of 5.0
3.5/5.0
4.3/5.0
3.5/5.0
4.1/5.0
4.2/5.0
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Anonymous
Wedding:
2+ years ago
5.0/5.0
I bought my husband's wedding band here while on vacation visiting my family. I saw that the ring was on special and ended up saving a couple hundred dollars. When I saw it, however, I had to make sure it was the same ring my husband, who was not with me, had wanted. I explained the situation, and they told me exactly until when the special would continue and warned me in advance that due to the metal type, the ring could not be adjusted, so I would have to know the exact size ahead of time. My husband went to a Zales where he was and found his ring size, verified that the ring was the one he wanted, and I went to buy it. The same people were there when I went back, and were very helpful in ordering the ring to size and making sure it would get to a Zales near my home (in Puerto Rico) without any extra expense. They went out of their way to make sure I had a great experience and to make sure that there would be no problems with the ring.

Note: My husband bought my engagement ring in Zales in Plaza del Sol, Bayamon, Puerto Rico, and my wedding band in Zales in Las Catalinas, Caguas, Puerto Rico. They were both excellent as well, but are not listed on Wedding Wire. I also strongly recommend the warranties from Zales, as well as the plans they have for continued care and inspection not only of the diamonds, but also of the bands.
I bought my husband's wedding band here while on vacation visiting my family. I saw that the ring was on special and ended Read more...
I bought my husband's wedding band here while on vacation visiting my family. I saw that the ring was on special and ended up saving a couple hundred dollars. When I saw it, however, I had to make sure it was the same ring my husband, who was not with me, had wanted. I explained the situation, and they told me exactly until when the special would continue and warned me in advance that due to the metal type, the ring could not be adjusted, so I would have to know the exact size ahead of time. My husband went to a Zales where he was and found his ring size, verified that the ring was the one he wanted, and I went to buy it. The same people were there when I went back, and were very helpful in ordering the ring to size and making sure it would get to a Zales near my home (in Puerto Rico) without any extra expense. They went out of their way to make sure I had a great experience and to make sure that there would be no problems with the ring.

Note: My husband bought my engagement ring in Zales in Plaza del Sol, Bayamon, Puerto Rico, and my wedding band in Zales in Las Catalinas, Caguas, Puerto Rico. They were both excellent as well, but are not listed on Wedding Wire. I also strongly recommend the warranties from Zales, as well as the plans they have for continued care and inspection not only of the diamonds, but also of the bands. Read less
Services Used: Jewelry
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Anonymous
Wedding:
2+ years ago
3.7/5.0
We bought our wedding bands at the Zales store at the Mall of America. We were really happy with them first and thought there couldn't be any big issues. We got them shipped to the Store in Indiana and wanted to get them engraved there. They told us in Minnesota we could get them easily engraved. The issues started then. For the groom ring it was only possible at our own risque and the bride's one was suddenly not wide enough. After getting them done somehow, the appeared to have different fonts in them. They had to get them done again. Looked really good then. We got an insurance done, which includes cleaning and irodium covering and we got told in Minnesota, it also would cover the engagement ring when they would be soldered together. First cleaning- we paid extra for the other ring :(.
We bought our wedding bands at the Zales store at the Mall of America. We were really happy with them first and thought Read more...
We bought our wedding bands at the Zales store at the Mall of America. We were really happy with them first and thought there couldn't be any big issues. We got them shipped to the Store in Indiana and wanted to get them engraved there. They told us in Minnesota we could get them easily engraved. The issues started then. For the groom ring it was only possible at our own risque and the bride's one was suddenly not wide enough. After getting them done somehow, the appeared to have different fonts in them. They had to get them done again. Looked really good then. We got an insurance done, which includes cleaning and irodium covering and we got told in Minnesota, it also would cover the engagement ring when they would be soldered together. First cleaning- we paid extra for the other ring :(. Read less
Services Used: Jewelry
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zoomies
Wedding:
2/6/2010
4.6/5.0
Very nice jewelry.
Very nice jewelry.
Very nice jewelry. Read less
Services Used: Jewelry
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Nikki
Wedding:
8/26/2006
5.0/5.0
Got husbands wedding band there, it was absolutley beautiful no problems and the one we choose was on sale for more then half the price.
Got husbands wedding band there, it was absolutley beautiful no problems and the one we choose was on sale for more then Read more...
Got husbands wedding band there, it was absolutley beautiful no problems and the one we choose was on sale for more then half the price. Read less
Services Used: Jewelry
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Alyson
Wedding:
6/2/2006
1.3/5.0
Our first experiance meeting with them was fine. We had been shopping around and deciding what we liked and could afford. They showed us the ring under the microscope and expained everything well. However- when my- then fiance, bought it, we didn't get the exact ring we'd been shown, and got a dimond with a black spot (carbon). By the time I was given the ring, about 6 months later, they wouldn't help us or give us our money back. I was very dissappointed.
Our first experiance meeting with them was fine. We had been shopping around and deciding what we liked and could afford. Read more...
Our first experiance meeting with them was fine. We had been shopping around and deciding what we liked and could afford. They showed us the ring under the microscope and expained everything well. However- when my- then fiance, bought it, we didn't get the exact ring we'd been shown, and got a dimond with a black spot (carbon). By the time I was given the ring, about 6 months later, they wouldn't help us or give us our money back. I was very dissappointed. Read less
Services Used: Jewelry
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