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Zales the Diamond store

Joliet , IL

LOCATION

Joliet, IL US

WEBSITE

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Jewelry

REVIEWS

4.6
out of 5.0
4.5/5.0
4.6/5.0
4.7/5.0
4.6/5.0
4.6/5.0
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Anonymous
Wedding:
Recently Married
1.3/5.0
My husband got me engagement ring and wedding band from here. He ordered it well in advance. It still hadn't arrived two weeks before the wedding and he began to get really nervous. He was told by the store that it would be in the following day. It wasn't. He called corporate and they assured him it would be in 3 days later. It wasn't. Fast forward to two days before the wedding, his stress level was through the roof because he was afraid he wasn't going to get the ring in time for our wedding. The morning before the wedding, I sent the best man to go with my fiancée because I was afraid he was going to lose it if the ring hadn't come in. No ring but luckily the best man kept the groom calm. An hour before our rehearsal we got a call that the ring had finally arrived. Talk about close call!
Only three weeks after my wedding, one of the diamonds from the channel setting fell out. It happens, but three weeks after I got it??? We were told they would have to send it out to be fixed and that it would cost us. I only had the ring for three weeks! Who knows when it would get fixed or if I'd see it again. After all the problems we had with Zales, I didn't trust them. I went to a different jeweler and had them fix it. They also had to fix some of the other stones because they weren't properly set.
My husband got me engagement ring and wedding band from here. He ordered it well in advance. It still hadn't arrived two Read more...
My husband got me engagement ring and wedding band from here. He ordered it well in advance. It still hadn't arrived two weeks before the wedding and he began to get really nervous. He was told by the store that it would be in the following day. It wasn't. He called corporate and they assured him it would be in 3 days later. It wasn't. Fast forward to two days before the wedding, his stress level was through the roof because he was afraid he wasn't going to get the ring in time for our wedding. The morning before the wedding, I sent the best man to go with my fiancée because I was afraid he was going to lose it if the ring hadn't come in. No ring but luckily the best man kept the groom calm. An hour before our rehearsal we got a call that the ring had finally arrived. Talk about close call!
Only three weeks after my wedding, one of the diamonds from the channel setting fell out. It happens, but three weeks after I got it??? We were told they would have to send it out to be fixed and that it would cost us. I only had the ring for three weeks! Who knows when it would get fixed or if I'd see it again. After all the problems we had with Zales, I didn't trust them. I went to a different jeweler and had them fix it. They also had to fix some of the other stones because they weren't properly set. Read less
Services Used: Jewelry
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Anonymous
Wedding:
2+ years ago
4.7/5.0
I got a fabulous ring for under 1000 dollars.
I got a fabulous ring for under 1000 dollars.
I got a fabulous ring for under 1000 dollars. Read less
Services Used: Jewelry
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Amanda
Wedding:
7/8/2012
5.0/5.0
Love the staff at the Joliet, IL store! My husband has bought so much jewelry from them over the years they all know us by name. If you have any issues they make sure they take care of it and they have high quality diamonds for a decent price.
Love the staff at the Joliet, IL store! My husband has bought so much jewelry from them over the years they all know us by Read more...
Love the staff at the Joliet, IL store! My husband has bought so much jewelry from them over the years they all know us by name. If you have any issues they make sure they take care of it and they have high quality diamonds for a decent price. Read less
Services Used: Jewelry
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jbsk833
Wedding:
7/3/2011
4.0/5.0
We got our wedding bands here. Very simple white gold bands, but we were very happy because they offered us lifetime sizing and plating so we never have to pay for that again!
We got our wedding bands here. Very simple white gold bands, but we were very happy because they offered us lifetime Read more...
We got our wedding bands here. Very simple white gold bands, but we were very happy because they offered us lifetime sizing and plating so we never have to pay for that again! Read less
Services Used: Jewelry
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Anonymous
Wedding:
2+ years ago
4.9/5.0
We had really good service. I love my ring and we went with the warrenty which i think is a great deal for the money.
We had really good service. I love my ring and we went with the warrenty which i think is a great deal for the money.
We had really good service. I love my ring and we went with the warrenty which i think is a great deal for the money. Read less
Services Used: Jewelry
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Nicole
Wedding:
8/28/2009
5.0/5.0
They helped us find just what we were looking for in our price range. A little bit of a drive to maintain the warantee on them but worth it!!
They helped us find just what we were looking for in our price range. A little bit of a drive to maintain the warantee on Read more...
They helped us find just what we were looking for in our price range. A little bit of a drive to maintain the warantee on them but worth it!! Read less
Services Used: Jewelry
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amanda1384
Wedding:
5/16/2009
4.0/5.0
We got my engagement and band and his band from here. The service is always good we we go to get them cleaned. I got mine soldered together and they did a pretty good job.
We got my engagement and band and his band from here. The service is always good we we go to get them cleaned. I got mine Read more...
We got my engagement and band and his band from here. The service is always good we we go to get them cleaned. I got mine soldered together and they did a pretty good job. Read less
Services Used: Jewelry
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Steelgal
Wedding:
8/8/2008
5.0/5.0
We bought our bands from Zales, they just happened to have my set on sale at the time which saved us 300.00 and the ingraving on my husbands band was perfect. No flaws when it comes to Zales you can count on them for good quality products every time.
We bought our bands from Zales, they just happened to have my set on sale at the time which saved us 300.00 and the Read more...
We bought our bands from Zales, they just happened to have my set on sale at the time which saved us 300.00 and the ingraving on my husbands band was perfect. No flaws when it comes to Zales you can count on them for good quality products every time. Read less
Services Used: Jewelry
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jelbass
Wedding:
7/16/2008
5.0/5.0
I got all 3 rings from there, engagement, band and my husbands band. The diamonds are stunning and the price wasn't too bad. I would go back for sure any other jewelry.
I got all 3 rings from there, engagement, band and my husbands band. The diamonds are stunning and the price wasn't too Read more...
I got all 3 rings from there, engagement, band and my husbands band. The diamonds are stunning and the price wasn't too bad. I would go back for sure any other jewelry. Read less
Services Used: Jewelry
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Marci
Wedding:
5/10/2008
5.0/5.0
My rings are gorgeous! We got them at the Clybourn location in Chicago - a great deal and so beautiful!!
My rings are gorgeous! We got them at the Clybourn location in Chicago - a great deal and so beautiful!!
My rings are gorgeous! We got them at the Clybourn location in Chicago - a great deal and so beautiful!! Read less
Services Used: Jewelry
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