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(4)

Zales

Troy , MI

LOCATION

336 WEST FOURTEEN MILE
Troy, MI US 48083 (map)

PHONE

248-583-4350

WEBSITE

View website
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Jewelry

REVIEWS

3.2
out of 5.0
3.1/5.0
3.2/5.0
3.2/5.0
3.4/5.0
2.8/5.0
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Meghan
Wedding:
9/21/2013
4.2/5.0
We are mostly happy with our rings. The engraving on the inside is crooked, and my ring never fits right no matter how much they try to size it.
We are mostly happy with our rings. The engraving on the inside is crooked, and my ring never fits right no matter how Read more...
We are mostly happy with our rings. The engraving on the inside is crooked, and my ring never fits right no matter how much they try to size it. Read less
Services Used: Jewelry
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Joann
Wedding:
5/22/2010
3.8/5.0
Great prices and wonderful jewelry! We found our wedding rings here! We were looking for something different and we found that here! My engagement ring was also purchased at zales. I love it and also have a lifetime warranty on it!!! You can't beat that!!!
Great prices and wonderful jewelry! We found our wedding rings here! We were looking for something different and we found Read more...
Great prices and wonderful jewelry! We found our wedding rings here! We were looking for something different and we found that here! My engagement ring was also purchased at zales. I love it and also have a lifetime warranty on it!!! You can't beat that!!! Read less
Services Used: Jewelry
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Keara
Wedding:
7/14/2007
0.4/5.0
Zales has been an awful, awful company to work with, regarless of location. First off, my engagement ring was purchased at the Oakland Mall location. After becoming engaged, we dropped my ring off to be sized. It came back and I noticed something was different, but wasn't sure what. At my inspection we brought it to the Westland location (we had moved by then), and were told it was a smaller diamond than what he had purchased me. We drove the 45 minutes to the other location, only to be accused of lying and bringing in a different ring, and eventually told us it was basically our fault that I didn't know immediately when I picked it up that it was different. He also verbally insulted my fiance. We never asked for an upgrade, just a different diamond of the same karat weight of which he bought (and we had the recipt and warranty for). He finally agreed, but the diamonds he offered were cloudy, or dark with carbon spotting. We did not accept the trade, and I tried to contact corporate for over a month with no response (called, emailed, etc). Zales in Westland offered to try and reprong the diamond I had, saying maybe that is why it looked smaller, so I said we could try, but I was getting fed up. Finally, when it came back, nothing had been changed. The prongs had not been moved at all. After breaking down and crying, I somehow lucked out because the regional manager happened to be in the store. He listened to my story, looked at the ring, and believed me. I told him I just wanted my money back, because I did not trust this company, but he ended up talking me into an upgrade to a larger diamond, and promised things would be better. I called my fiance, and after discussion, we agreed. I was happy to have the situation over, and in a couple of months we purchased our wedding band. 3 weeks before the wedding I sent my rings to be sodered together, but we noticed the week of the wedding that they were not, they were just sized and placed together (I have an enhancer, so it is in place, just not permanently).
I am over this company. I was without a ring for months because it had to be sent back so often for problems. Every store has given us issues, and I would not reccomend them to anyone.
Zales has been an awful, awful company to work with, regarless of location. First off, my engagement ring was purchased at Read more...
Zales has been an awful, awful company to work with, regarless of location. First off, my engagement ring was purchased at the Oakland Mall location. After becoming engaged, we dropped my ring off to be sized. It came back and I noticed something was different, but wasn't sure what. At my inspection we brought it to the Westland location (we had moved by then), and were told it was a smaller diamond than what he had purchased me. We drove the 45 minutes to the other location, only to be accused of lying and bringing in a different ring, and eventually told us it was basically our fault that I didn't know immediately when I picked it up that it was different. He also verbally insulted my fiance. We never asked for an upgrade, just a different diamond of the same karat weight of which he bought (and we had the recipt and warranty for). He finally agreed, but the diamonds he offered were cloudy, or dark with carbon spotting. We did not accept the trade, and I tried to contact corporate for over a month with no response (called, emailed, etc). Zales in Westland offered to try and reprong the diamond I had, saying maybe that is why it looked smaller, so I said we could try, but I was getting fed up. Finally, when it came back, nothing had been changed. The prongs had not been moved at all. After breaking down and crying, I somehow lucked out because the regional manager happened to be in the store. He listened to my story, looked at the ring, and believed me. I told him I just wanted my money back, because I did not trust this company, but he ended up talking me into an upgrade to a larger diamond, and promised things would be better. I called my fiance, and after discussion, we agreed. I was happy to have the situation over, and in a couple of months we purchased our wedding band. 3 weeks before the wedding I sent my rings to be sodered together, but we noticed the week of the wedding that they were not, they were just sized and placed together (I have an enhancer, so it is in place, just not permanently).
I am over this company. I was without a ring for months because it had to be sent back so often for problems. Every store has given us issues, and I would not reccomend them to anyone. Read less
Services Used: Jewelry
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utrocketgirl
Wedding:
10/23/2004
4.2/5.0
Always happy with their services.
Always happy with their services.
Always happy with their services. Read less
Services Used: Jewelry
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