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Zales

Worcester , MA

LOCATION

7 NEPONSET ST
Worcester, MA 01606 US

PHONE

508-853-3700

WEBSITE

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Jewelry

REVIEWS

4.0
out of 5.0
4.1/5.0
4.1/5.0
4.0/5.0
4.1/5.0
3.8/5.0
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Anonymous
Wedding:
[Private]
2.5/5.0
My fiancee purchased our wedding bands at Zales (not this particular store) and it was a hassle since day 1. Once he proposed, I brought my ring to be appraised (elsewhere, since they were going to send it out for a week and charge me $150) and the new jeweler said the ring was .5 carats less than what he purchased. We brought it to another place (friend of the family) just to make sure... and sure enough, I had a ring that was 1.0 carats, not 1.5 carats. Zales gave us the run around and they had to send it out to their own guy and he even said it was 1.41 carats (which is less than their .07 carat guarentee).

Long story short, terrible customer service. We were told to either return it or deal with it. Seriously?
My fiancee purchased our wedding bands at Zales (not this particular store) and it was a hassle since day 1. Once he Read more...
My fiancee purchased our wedding bands at Zales (not this particular store) and it was a hassle since day 1. Once he proposed, I brought my ring to be appraised (elsewhere, since they were going to send it out for a week and charge me $150) and the new jeweler said the ring was .5 carats less than what he purchased. We brought it to another place (friend of the family) just to make sure... and sure enough, I had a ring that was 1.0 carats, not 1.5 carats. Zales gave us the run around and they had to send it out to their own guy and he even said it was 1.41 carats (which is less than their .07 carat guarentee).

Long story short, terrible customer service. We were told to either return it or deal with it. Seriously? Read less
Services Used: Jewelry
130x130 sq 1392388369977 wedding.caricature.hayride.damonbrittany
Soon2bMrsSmith
Wedding:
10/4/2014
5.0/5.0
Bought Wedding Bands online After the Black Friday weekend and love the Black Friday deals, ended up paying 600$ for am1300$ ring :) almost half off
Bought Wedding Bands online After the Black Friday weekend and love the Black Friday deals, ended up paying 600$ for Read more...
Bought Wedding Bands online After the Black Friday weekend and love the Black Friday deals, ended up paying 600$ for am1300$ ring :) almost half off Read less
Services Used: Jewelry
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Private User
Wedding:
4/12/2014
4.9/5.0
My Godmother brought me here to look for jewelry for my big day. The woman who helped us was very professional and such a sweetheart. She somehow knew right off the bat that we were looking for jewelry for my wedding. The store had a good selection. The woman helped me find the perfect necklace/earring set that would best match my dress. She even managed to get us a discount! I chose white sapphires which home even more than the diamonds there. They are beautiful and I am very happy that I went to this store!
My Godmother brought me here to look for jewelry for my big day. The woman who helped us was very professional and such a Read more...
My Godmother brought me here to look for jewelry for my big day. The woman who helped us was very professional and such a sweetheart. She somehow knew right off the bat that we were looking for jewelry for my wedding. The store had a good selection. The woman helped me find the perfect necklace/earring set that would best match my dress. She even managed to get us a discount! I chose white sapphires which home even more than the diamonds there. They are beautiful and I am very happy that I went to this store! Read less
Services Used: Jewelry
Default vendor profile pic
Anonymous
Wedding:
Recently Married
5.0/5.0
The lady at zales helped us find the simple gold ring we want. The price was much more affordable than many jewelry stores--for both rings plus warranty, it was lower than the lowest price of a single ring we investigated elsewhere. The rings certainly look beautiful and size change was quick, just a week!
The lady at zales helped us find the simple gold ring we want. The price was much more affordable than many jewelry Read more...
The lady at zales helped us find the simple gold ring we want. The price was much more affordable than many jewelry stores--for both rings plus warranty, it was lower than the lowest price of a single ring we investigated elsewhere. The rings certainly look beautiful and size change was quick, just a week! Read less
Services Used: Jewelry
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Anonymous
Wedding:
Recently Married
3.9/5.0
Their service is great but I just feel like the quality of their jewelry is not good enough for the price. My family is into the jewelry business and when they found out the price of my ring they all flipped out because he could've saved money and gotten something better elsewhere.
Their service is great but I just feel like the quality of their jewelry is not good enough for the price. My family is Read more...
Their service is great but I just feel like the quality of their jewelry is not good enough for the price. My family is into the jewelry business and when they found out the price of my ring they all flipped out because he could've saved money and gotten something better elsewhere. Read less
Services Used: Jewelry
130x130 sq 1381814861736 whitepeacock
Anonymous
Wedding:
1+ year ago
1.2/5.0
not happy with Zales service was told by staff member that a ring would not be able to be sized for me,and then later found out it could be,was told ring would arrive after being sized in 4-6 weeks and then 8-10 weeks and then the story changed again and was told that there was no guarantees and they would call me when it got in. My wedding is a few weeks away and I still don't know where my ring is .very disappointed and wish I would have purchased ring elsewhere,I am still waiting to hear the whereabouts of my ring!
not happy with Zales service was told by staff member that a ring would not be able to be sized for me,and then later Read more...
not happy with Zales service was told by staff member that a ring would not be able to be sized for me,and then later found out it could be,was told ring would arrive after being sized in 4-6 weeks and then 8-10 weeks and then the story changed again and was told that there was no guarantees and they would call me when it got in. My wedding is a few weeks away and I still don't know where my ring is .very disappointed and wish I would have purchased ring elsewhere,I am still waiting to hear the whereabouts of my ring! Read less
Services Used: Jewelry
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Anonymous
Wedding:
2+ years ago
3.4/5.0
I love my rings, but did have an issue with the small side diamonds falling out. This was covered under the warranty and Zales had them fixed. We were on a budget so Zales was a great option for us, we got a beautiful ring at a good price.
I love my rings, but did have an issue with the small side diamonds falling out. This was covered under the warranty and Read more...
I love my rings, but did have an issue with the small side diamonds falling out. This was covered under the warranty and Zales had them fixed. We were on a budget so Zales was a great option for us, we got a beautiful ring at a good price. Read less
Services Used: Jewelry
Default vendor profile pic
Sandy
Wedding:
5/7/2011
5.0/5.0
Great job in helping my husband find the perfect ring. They really helped to educate him about the quality of the diamond, settings, different cuts. I love my ring. Thanks so much!
Great job in helping my husband find the perfect ring. They really helped to educate him about the quality of the diamond, Read more...
Great job in helping my husband find the perfect ring. They really helped to educate him about the quality of the diamond, settings, different cuts. I love my ring. Thanks so much! Read less
Services Used: Jewelry
Default vendor profile pic
Angela
Wedding:
10/23/2010
4.8/5.0
We are very happy with our wedding bands. Just wish they were more affordable.
We are very happy with our wedding bands. Just wish they were more affordable.
We are very happy with our wedding bands. Just wish they were more affordable. Read less
Services Used: Jewelry
Default vendor profile pic
Brian
Wedding:
10/26/2008
0.7/5.0
First we went to the store to buy a wedding ring. The price on the tag was different than the price that rung up at the register so we went home to see what the price was online. It was about $100 cheaper online than in the store so we purchased it online. The ring was purchased on September 7th. The wedding was on October 26th and shipping was guaranteed to be 1-3 weeks. After three weeks and no contact from Zales, we called to get the status of the ring and was told the ring was out of stock. Why did no one immediately call us to tell us this? We were told that the ring would be in stock in a week. Once a week was up, we called and were given the run around that it wasnt in stock but it would be. They would call me the next day to confirm this. No one ever called. I called again and was told it would be in stock the next day and that someone would call me to confirm. No one ever called again. I called and was told that it was now in stock and it would ship October 11th. I confirmed that they would upgrade it to overnight shipping which they agreed. They next day I looked online and it indeed did ship but not overnight. The ring was not received until October 20th. When I opened the package, the ring was a size 7. My wife is a size 4.5. I called Zales and was told they would see what they could do and call me the next day. No one called again and I had to call back. The person I spoke to the previous day was not there but the new manager said he would call the vendor and call me back. No one ever called. I called Zales again and they said there was nothing they could do. They would not send a plain band just for the ceremony. We had our wedding without a wedding ring, thanks to Zales.
First we went to the store to buy a wedding ring. The price on the tag was different than the price that rung up at the Read more...
First we went to the store to buy a wedding ring. The price on the tag was different than the price that rung up at the register so we went home to see what the price was online. It was about $100 cheaper online than in the store so we purchased it online. The ring was purchased on September 7th. The wedding was on October 26th and shipping was guaranteed to be 1-3 weeks. After three weeks and no contact from Zales, we called to get the status of the ring and was told the ring was out of stock. Why did no one immediately call us to tell us this? We were told that the ring would be in stock in a week. Once a week was up, we called and were given the run around that it wasnt in stock but it would be. They would call me the next day to confirm this. No one ever called. I called again and was told it would be in stock the next day and that someone would call me to confirm. No one ever called again. I called and was told that it was now in stock and it would ship October 11th. I confirmed that they would upgrade it to overnight shipping which they agreed. They next day I looked online and it indeed did ship but not overnight. The ring was not received until October 20th. When I opened the package, the ring was a size 7. My wife is a size 4.5. I called Zales and was told they would see what they could do and call me the next day. No one called again and I had to call back. The person I spoke to the previous day was not there but the new manager said he would call the vendor and call me back. No one ever called. I called Zales again and they said there was nothing they could do. They would not send a plain band just for the ceremony. We had our wedding without a wedding ring, thanks to Zales. Read less
Services Used: Jewelry
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