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Zales

Worcester , MA

LOCATION

7 NEPONSET ST
Worcester, MA US 01606 (map)

PHONE

508-853-3700

WEBSITE

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Jewelry

REVIEWS

4.1
out of 5.0
4.1/5.0
4.1/5.0
4.2/5.0
4.1/5.0
3.9/5.0
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Soon2bMrsSmith
Wedding:
10/4/2014
5.0/5.0
Bought Wedding Bands online After the Black Friday weekend and love the Black Friday deals, ended up paying 600$ for am1300$ ring :) almost half off
Services Used: Jewelry
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Private User
Wedding:
4/12/2014
4.9/5.0
My Godmother brought me here to look for jewelry for my big day. The woman who helped us was very professional and such a sweetheart. She somehow knew right off the bat that we were looking for jewelry for my wedding. The store had a good selection. The woman helped me find the perfect necklace/earring set that would best match my dress. She even managed to get us a discount! I chose white sapphires which home even more than the diamonds there. They are beautiful and I am very happy that I went to this store!
Services Used: Jewelry
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Anonymous
Wedding:
Recently Married
5.0/5.0
The lady at zales helped us find the simple gold ring we want. The price was much more affordable than many jewelry stores--for both rings plus warranty, it was lower than the lowest price of a single ring we investigated elsewhere. The rings certainly look beautiful and size change was quick, just a week!
Services Used: Jewelry
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Anonymous
Wedding:
Recently Married
3.9/5.0
Their service is great but I just feel like the quality of their jewelry is not good enough for the price. My family is into the jewelry business and when they found out the price of my ring they all flipped out because he could've saved money and gotten something better elsewhere.
Services Used: Jewelry
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Anonymous
Wedding:
Recently Married
1.2/5.0
not happy with Zales service was told by staff member that a ring would not be able to be sized for me,and then later found out it could be,was told ring would arrive after being sized in 4-6 weeks and then 8-10 weeks and then the story changed again and was told that there was no guarantees and they would call me when it got in. My wedding is a few weeks away and I still don't know where my ring is .very disappointed and wish I would have purchased ring elsewhere,I am still waiting to hear the whereabouts of my ring!
Services Used: Jewelry
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Anonymous
Wedding:
2+ years ago
3.4/5.0
I love my rings, but did have an issue with the small side diamonds falling out. This was covered under the warranty and Zales had them fixed. We were on a budget so Zales was a great option for us, we got a beautiful ring at a good price.
Services Used: Jewelry
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Sandy
Wedding:
5/7/2011
5.0/5.0
Great job in helping my husband find the perfect ring. They really helped to educate him about the quality of the diamond, settings, different cuts. I love my ring. Thanks so much!
Services Used: Jewelry
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Angela
Wedding:
10/23/2010
4.8/5.0
We are very happy with our wedding bands. Just wish they were more affordable.
Services Used: Jewelry
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Brian
Wedding:
10/26/2008
0.7/5.0
First we went to the store to buy a wedding ring. The price on the tag was different than the price that rung up at the register so we went home to see what the price was online. It was about $100 cheaper online than in the store so we purchased it online. The ring was purchased on September 7th. The wedding was on October 26th and shipping was guaranteed to be 1-3 weeks. After three weeks and no contact from Zales, we called to get the status of the ring and was told the ring was out of stock. Why did no one immediately call us to tell us this? We were told that the ring would be in stock in a week. Once a week was up, we called and were given the run around that it wasnt in stock but it would be. They would call me the next day to confirm this. No one ever called. I called again and was told it would be in stock the next day and that someone would call me to confirm. No one ever called again. I called and was told that it was now in stock and it would ship October 11th. I confirmed that they would upgrade it to overnight shipping which they agreed. They next day I looked online and it indeed did ship but not overnight. The ring was not received until October 20th. When I opened the package, the ring was a size 7. My wife is a size 4.5. I called Zales and was told they would see what they could do and call me the next day. No one called again and I had to call back. The person I spoke to the previous day was not there but the new manager said he would call the vendor and call me back. No one ever called. I called Zales again and they said there was nothing they could do. They would not send a plain band just for the ceremony. We had our wedding without a wedding ring, thanks to Zales.
Services Used: Jewelry
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k
Wedding:
10/5/2008
5.0/5.0
We got our wedding bands here and had a wonderful experience. They offer a program where your diamonds will be 100 percent insured if you come back every six months to have your ring cleaned. It's a great deal and you get to keep your ring nice and shiny. The sales clerk was helpful and friendly as well. We are very pleased with our rings!
Services Used: Jewelry
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klaboss
Wedding:
6/28/2008
4.2/5.0
We got our wedding bands as well as my engagement ring from Zales. We wanted simple rings and went with just solid gold bands and for my engagement ring I have a solitaire. All of them had to be resized and it was done quickly. The employee we dealt with was very professional and attentive. It was a busy night but she focused on us until the sale was complete.
Services Used: Jewelry
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Dena
Wedding:
9/22/2007
5.0/5.0
all stores owned by the same company...beautiful jewelry at a reasonable price...professional sales people and willing to put up with me trying everything on at least twice.
Services Used: Jewelry
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Christi
Wedding:
8/11/2007
5.0/5.0
We bought my engagement ring & our wedding band from Zales. We're thrilled with everything.
Services Used: Jewelry
Bg5
Anonymous
Wedding:
2+ years ago
4.6/5.0
Overall we were very happy with our rings. We did upgrade them later, but only because we wanted something a little fancier. They were helpful and friendly, and sized them quickly and without problem
Services Used: Jewelry

MAP

 
7 NEPONSET ST, Worcester, MA 01606 See On Map
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