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(8)

Zales-Arbor Place Mall

Douglasville , GA

LOCATION

6700 DOUGLAS BLVD
Douglasville, GA 30135 US

PHONE

678-838-0166

WEBSITE

View website
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Jewelry

REVIEWS

3.8
out of 5.0
3.9/5.0
3.8/5.0
3.7/5.0
3.9/5.0
3.9/5.0
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Tabbie
Wedding:
10/26/2013
4.2/5.0
The rings are beautiful. The issue I had was.....when we ordered the rings it stated it was in stock and would take about 3 business days to get. Well the next day we got an email saying it wasn't there and they wasn't sure when it would be in. I called and spoke with two different people and neither one of them could tell me if the ring would be in or if they had found the ring at one of the other locations. They have no way of checking as the online and retail stores are apparently not connected. I wasn't very happy about it at all. I was nervous it wouldn't be here in time for the wedding. Well it did come in on time so that was a relief.
The rings are beautiful. The issue I had was.....when we ordered the rings it stated it was in stock and would take about Read more...
The rings are beautiful. The issue I had was.....when we ordered the rings it stated it was in stock and would take about 3 business days to get. Well the next day we got an email saying it wasn't there and they wasn't sure when it would be in. I called and spoke with two different people and neither one of them could tell me if the ring would be in or if they had found the ring at one of the other locations. They have no way of checking as the online and retail stores are apparently not connected. I wasn't very happy about it at all. I was nervous it wouldn't be here in time for the wedding. Well it did come in on time so that was a relief. Read less
Services Used: Jewelry
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Anonymous
Wedding:
2+ years ago
5.0/5.0
The same woman helped my husband pick out my engagement ring, his wedding band, and my wedding band! She was so helpful and she seemed to have so much fun helping us pick out our rings!
The same woman helped my husband pick out my engagement ring, his wedding band, and my wedding band! She was so helpful Read more...
The same woman helped my husband pick out my engagement ring, his wedding band, and my wedding band! She was so helpful and she seemed to have so much fun helping us pick out our rings! Read less
Services Used: Jewelry
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Tanya
Wedding:
10/22/2011
3.5/5.0
Purchased a wedding band for my husband at Zales. Service was good, once the sales person got to us, and we got a decent sale price on the selected ring.
Purchased a wedding band for my husband at Zales. Service was good, once the sales person got to us, and we got a decent Read more...
Purchased a wedding band for my husband at Zales. Service was good, once the sales person got to us, and we got a decent sale price on the selected ring. Read less
Services Used: Jewelry
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Lou
Wedding:
5/29/2010
2.1/5.0
had to have custom band made for ring which was a disaster. The company didn't follow the instructions, didn't communicate with the Jared's store, & I am NOT satisfied with the end result. The Jared's staff did very little to solve the problem, provided incorrect information which resulted in wasted trips to the store and didn't provide any adjustment in price of the ring. I WOULD NOT recommend this store.
had to have custom band made for ring which was a disaster. The company didn't follow the instructions, didn't communicate Read more...
had to have custom band made for ring which was a disaster. The company didn't follow the instructions, didn't communicate with the Jared's store, & I am NOT satisfied with the end result. The Jared's staff did very little to solve the problem, provided incorrect information which resulted in wasted trips to the store and didn't provide any adjustment in price of the ring. I WOULD NOT recommend this store. Read less
Services Used: Jewelry
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RJH
Wedding:
9/13/2008
5.0/5.0
ring was beautiful and we received excellent service.
ring was beautiful and we received excellent service.
ring was beautiful and we received excellent service. Read less
Services Used: Jewelry
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Ethel
Wedding:
8/30/2008
4.8/5.0
The jeweler was extremely helpful and helped us to choose somtething within our budget that was beautiful and affordable.
The jeweler was extremely helpful and helped us to choose somtething within our budget that was beautiful and affordable.
The jeweler was extremely helpful and helped us to choose somtething within our budget that was beautiful and affordable. Read less
Services Used: Jewelry
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jessica
Wedding:
6/6/2007
3.0/5.0
Just a basic zales- not amazing, not terrible. no complaints, but I wasn't "wow'd"
Just a basic zales- not amazing, not terrible. no complaints, but I wasn't "wow'd"
Just a basic zales- not amazing, not terrible. no complaints, but I wasn't "wow'd" Read less
Services Used: Jewelry
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Megan
Wedding:
7/7/2006
3.0/5.0
I am not usually a fan of "mall" jewelers, because they usually charge a lot more. However, after looking at Zales, I found a wedding band that I liked and didn't see the same style anywhere else. We negotiated a lower price with one of the sales clerks, giving us about a 20% discount. I then decided to wait on it for a little while, to make sure that was what I really wanted. A few hours later, we returned but could not find the same sales clerk. We told the new clerk that we had negotiated a rate for the ring earlier. At first she refused to give us the discount. When we were about to leave, she said she could give the 20% discount as a "special discount" but that we couldn't tell anyone. This to me seemed fishy. While a year later I am happy with my ring, I want everyone to know that if you purchase from a mall jeweler to always negotiate a lower rate. I think they intentionally raise their prices so they can "lower" them to give you a deal.
I am not usually a fan of "mall" jewelers, because they usually charge a lot more. However, after looking at Zales, I Read more...
I am not usually a fan of "mall" jewelers, because they usually charge a lot more. However, after looking at Zales, I found a wedding band that I liked and didn't see the same style anywhere else. We negotiated a lower price with one of the sales clerks, giving us about a 20% discount. I then decided to wait on it for a little while, to make sure that was what I really wanted. A few hours later, we returned but could not find the same sales clerk. We told the new clerk that we had negotiated a rate for the ring earlier. At first she refused to give us the discount. When we were about to leave, she said she could give the 20% discount as a "special discount" but that we couldn't tell anyone. This to me seemed fishy. While a year later I am happy with my ring, I want everyone to know that if you purchase from a mall jeweler to always negotiate a lower rate. I think they intentionally raise their prices so they can "lower" them to give you a deal. Read less
Services Used: Jewelry
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