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Zazzle

Redwood City , CA

LOCATION

1900 Seaport Blvd. 4th floor
Redwood City, CA 94063 US

PHONE

650-261-3317

WEBSITE

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Invitations

REVIEWS

4.7
out of 5.0
4.8/5.0
4.8/5.0
4.8/5.0
4.7/5.0
4.6/5.0
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Cassandra
Wedding:
12/12/2015
5.0/5.0
They did an amazing job on the personalized invitations I ordered... the font and picture were fabulous. ....
They did an amazing job on the personalized invitations I ordered... the font and picture were fabulous. ....
They did an amazing job on the personalized invitations I ordered... the font and picture were fabulous. .... Read less
Services Used: Invitations
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Melissa
Wedding:
10/3/2015
4.4/5.0
We purchased our save-the-dates from Zazzle. The affordability and option to customize the invitations to my particular color choice made my decision. I spent hours making sure that the invitation looked perfect. The only thing that I was disappointed with was the color. On the website, the orange and gold looked incredibly vibrant, however the final product was a little dull.The turn around time was incredibly fast. I selected the standard shipping option and the save-the-dates still arrived within a few days.
We purchased our save-the-dates from Zazzle. The affordability and option to customize the invitations to my particular Read more...
We purchased our save-the-dates from Zazzle. The affordability and option to customize the invitations to my particular color choice made my decision. I spent hours making sure that the invitation looked perfect. The only thing that I was disappointed with was the color. On the website, the orange and gold looked incredibly vibrant, however the final product was a little dull.The turn around time was incredibly fast. I selected the standard shipping option and the save-the-dates still arrived within a few days. Read less
Services Used: Invitations
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Anonymous
Wedding:
[Private]
5.0/5.0
They have a great selection of save the dates and wedding invitations at a great price! Works out perfect when you are doing a wedding on a budget!
They have a great selection of save the dates and wedding invitations at a great price! Works out perfect when you are Read more...
They have a great selection of save the dates and wedding invitations at a great price! Works out perfect when you are doing a wedding on a budget! Read less
Services Used: Invitations
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Kristine
Wedding:
8/1/2015
5.0/5.0
I ordered my save-the-dates through Zazzle.com. I actually got a Groupon so I got a great deal and saved a ton. They have really nice designs and you can customize quite a bit. I'm really happy with them. We used a photo from our engagement session and they look great.
I ordered my save-the-dates through Zazzle.com. I actually got a Groupon so I got a great deal and saved a ton. They have Read more...
I ordered my save-the-dates through Zazzle.com. I actually got a Groupon so I got a great deal and saved a ton. They have really nice designs and you can customize quite a bit. I'm really happy with them. We used a photo from our engagement session and they look great. Read less
Services Used: Invitations
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Anonymous
Wedding:
[Private]
0.0/5.0
Brides to be, save yourself from a major headache and order your wedding stationary ANYWHERE else but Zazzle. I ordered my stationary from there (110 invites, save the dates, and RSVPs) in November, 2014. They came with black smudges across the center and bent corners.

So I initiate their return process, which is ridiculous. I started it in December, 2014. First, you can't just return stuff. You need to ask them for a return merchandise authorization form to return your goods. That takes a few days. Then, you need to photograph the goods you think are bad, Zazzle will look at the photos to determine if they really are bad so they will agree to pay for shipping. They wanted extra photos to see, and now it had already been 2 weeks (now January 2015) trying to return this stationary, so I paid the $19 myself to ship it back to California.

I never got any confirmation from Zazzle that they got my return, even though my USPS tracking said it was delivered in 2 days. So I was waiting for my refund, because they say it will take 7-21 business days to refund money. It is now February 2015, and 18 days into this money refund time span. I email Zazzle. They say they JUST processed my return, and it will take another 7-21 days for my refund from TODAY. Now, that pushes the timeline of getting my money back into mid-March 2015 for a return process I initiated in December 2014.

Oh, and they never responded to my emails. I had to first complain to the BBB about my situation, then BBB notified them, THEN Zazzle would finally think to email me. It is the worst customer service EVER. Look at their BBB page - no idea why they have an A+ rating, they have over 300 cases like mine over the past few years.
Brides to be, save yourself from a major headache and order your wedding stationary ANYWHERE else but Zazzle. I ordered my Read more...
Brides to be, save yourself from a major headache and order your wedding stationary ANYWHERE else but Zazzle. I ordered my stationary from there (110 invites, save the dates, and RSVPs) in November, 2014. They came with black smudges across the center and bent corners.

So I initiate their return process, which is ridiculous. I started it in December, 2014. First, you can't just return stuff. You need to ask them for a return merchandise authorization form to return your goods. That takes a few days. Then, you need to photograph the goods you think are bad, Zazzle will look at the photos to determine if they really are bad so they will agree to pay for shipping. They wanted extra photos to see, and now it had already been 2 weeks (now January 2015) trying to return this stationary, so I paid the $19 myself to ship it back to California.

I never got any confirmation from Zazzle that they got my return, even though my USPS tracking said it was delivered in 2 days. So I was waiting for my refund, because they say it will take 7-21 business days to refund money. It is now February 2015, and 18 days into this money refund time span. I email Zazzle. They say they JUST processed my return, and it will take another 7-21 days for my refund from TODAY. Now, that pushes the timeline of getting my money back into mid-March 2015 for a return process I initiated in December 2014.

Oh, and they never responded to my emails. I had to first complain to the BBB about my situation, then BBB notified them, THEN Zazzle would finally think to email me. It is the worst customer service EVER. Look at their BBB page - no idea why they have an A+ rating, they have over 300 cases like mine over the past few years. Read less
Services Used: Invitations
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Meredith
Wedding:
7/11/2015
4.2/5.0
We ordered our Save the Dates with Zazzle since they had a customizable postcard and we didn't want any of the premade looks other sites had. The postcard was very cheap to order but the editing tools on the site were a bit confusing and clunky. We had to do most all of our editing on another program then convert everything to a jpg and upload it. The pictures came out a bit blurry but the cards came very quickly and were on nice paper.
We ordered our Save the Dates with Zazzle since they had a customizable postcard and we didn't want any of the premade Read more...
We ordered our Save the Dates with Zazzle since they had a customizable postcard and we didn't want any of the premade looks other sites had. The postcard was very cheap to order but the editing tools on the site were a bit confusing and clunky. We had to do most all of our editing on another program then convert everything to a jpg and upload it. The pictures came out a bit blurry but the cards came very quickly and were on nice paper. Read less
Services Used: Invitations
Default vendor profile pic
Mandi
Wedding:
6/20/2015
5.0/5.0
I used Zazzle for my Save the Date cards. The site was very easy to use in order to make a custom postcard. The cards turned out wonderful! I'm very happy with the quality and value of my product.
I used Zazzle for my Save the Date cards. The site was very easy to use in order to make a custom postcard. The cards Read more...
I used Zazzle for my Save the Date cards. The site was very easy to use in order to make a custom postcard. The cards turned out wonderful! I'm very happy with the quality and value of my product. Read less
Services Used: Invitations
Default vendor profile pic
Anonymous
Wedding:
[Private]
5.0/5.0
The invites and save the dates came exactly how we wanted them!
The invites and save the dates came exactly how we wanted them!
The invites and save the dates came exactly how we wanted them! Read less
Services Used: Invitations
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Kristina
Wedding:
4/4/2015
4.6/5.0
I created my own invitations so that I received exactly what I wanted. They were gorgeous! I made both my Save the Dates and my wedding invitations on Zazzle.Com. I spent $30 on my Save the Dates and $62 for 50 invites. It would have been a lot more inexpensive, but I decided to go all out on my invites. I found a similar invite to what I created for $1200 for 100 invites! Imagine my happiness to save so much! :-) What makes this company even more fabulous is that it is 100 % customer satisfaction guarantee. Not that I needed it because I was 100% satisfied the first moment I laid my eyes on the invitation!
I created my own invitations so that I received exactly what I wanted. They were gorgeous! I made both my Save the Dates Read more...
I created my own invitations so that I received exactly what I wanted. They were gorgeous! I made both my Save the Dates and my wedding invitations on Zazzle.Com. I spent $30 on my Save the Dates and $62 for 50 invites. It would have been a lot more inexpensive, but I decided to go all out on my invites. I found a similar invite to what I created for $1200 for 100 invites! Imagine my happiness to save so much! :-) What makes this company even more fabulous is that it is 100 % customer satisfaction guarantee. Not that I needed it because I was 100% satisfied the first moment I laid my eyes on the invitation! Read less
Services Used: Invitations
Default vendor profile pic
Anne
Wedding:
3/14/2015
4.6/5.0
Ordered my bridal party gifts from Zazzle - customized notebooks with the girls' names on them! They look wonderful - but there's not a lot of choice for design, and it's soft cover. The price is a little on the more expensive side. But they were shipped promptly - and look exactly how they did on the web!
Ordered my bridal party gifts from Zazzle - customized notebooks with the girls' names on them! They look wonderful - but Read more...
Ordered my bridal party gifts from Zazzle - customized notebooks with the girls' names on them! They look wonderful - but there's not a lot of choice for design, and it's soft cover. The price is a little on the more expensive side. But they were shipped promptly - and look exactly how they did on the web! Read less
Services Used: Invitations
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