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Zita Bridal Salon

Milwaukee , WI

LOCATION

761 N. Jefferson Street
Milwaukee, WI 53202 US

PHONE

414-332-9482

WEBSITE

View website
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Dress & Attire

REVIEWS

4.6
out of 5.0
4.6/5.0
4.7/5.0
4.7/5.0
4.5/5.0
4.6/5.0
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Lydia
Wedding:
6/6/2015
4.8/5.0
After visiting a number of bridal salons searching for my bridal gown and my bridesmaid dresses, I entered Zita. The difference between this salon and the others was HUGE and my experience here trumped all others. AudriAnn and Cynthia were incredible to work with and helped me in a number of ways on a short timeline. Another salon cancelled on me the day of my appointments and I immediately called Zita as I had bridesmaids coming from out of town. Cynthia immediately set me up for an appointment that afternoon and I chose my dresses then! My experience couldn't have been better and I am so pleased that I came in!
After visiting a number of bridal salons searching for my bridal gown and my bridesmaid dresses, I entered Zita. The Read more...
After visiting a number of bridal salons searching for my bridal gown and my bridesmaid dresses, I entered Zita. The difference between this salon and the others was HUGE and my experience here trumped all others. AudriAnn and Cynthia were incredible to work with and helped me in a number of ways on a short timeline. Another salon cancelled on me the day of my appointments and I immediately called Zita as I had bridesmaids coming from out of town. Cynthia immediately set me up for an appointment that afternoon and I chose my dresses then! My experience couldn't have been better and I am so pleased that I came in! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
4.6/5.0
Zita bridal salon was amazing! They listened closely to how I wanted to feel and look on my wedding day! The staff was great to work with especially MaryPat & Cynthia! I would also highly recommend Maria the seamstress that works in Zita as well. Her work was outstanding and made my dress fit like a glove! Thanks ladies for all your work to make me feel like an amazing bride!
Zita bridal salon was amazing! They listened closely to how I wanted to feel and look on my wedding day! The staff was Read more...
Zita bridal salon was amazing! They listened closely to how I wanted to feel and look on my wedding day! The staff was great to work with especially MaryPat & Cynthia! I would also highly recommend Maria the seamstress that works in Zita as well. Her work was outstanding and made my dress fit like a glove! Thanks ladies for all your work to make me feel like an amazing bride! Read less
Services Used: Dress & Attire
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Kim
Wedding:
9/20/2014
5.0/5.0
I never scheduled an appointment to look at dresses, so when my family and I showed up, they were more than willing to make sure I had the experience that everyone else gets with an appointment. (Not to mention it was their off day). I found my dress just after trying on 4 dresses. They have a great selection and made with amazing quality! The staff were excellent and easy to talk with. I had small alterations done and had an easy time scheduling that appointment through Zita. Highly recommend them!
I never scheduled an appointment to look at dresses, so when my family and I showed up, they were more than willing to Read more...
I never scheduled an appointment to look at dresses, so when my family and I showed up, they were more than willing to make sure I had the experience that everyone else gets with an appointment. (Not to mention it was their off day). I found my dress just after trying on 4 dresses. They have a great selection and made with amazing quality! The staff were excellent and easy to talk with. I had small alterations done and had an easy time scheduling that appointment through Zita. Highly recommend them! Read less
Services Used: Dress & Attire
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Jill
Wedding:
8/30/2014
2.0/5.0
My experience with Zita had both good & bad outcomes. First & foremost my Modern Trosseau dress was AMAZING and Maria, Zita's in-house seamstress is incredible. Maria is thoughtful, customer-focused and most of all - accommodating and friendly. I would recommend Maria to anyone. My dress fit like a glove, all thanks to her. Let me first say, I had no doubt when I purchased my dress in January, Zita was the right choice. I was overly impressed from the minute we walked in. Cynthia, Heidi and the rest of the sales associates were patient, friendly and not overly pushy. However, following the actual dress purchase - my experience was well below average. Two small mistakes took place early on in my experience with your store. At the time, neither oversight was a big deal. I chalked them up to human error, which we are all guilty of, and moved on. However, the mistakes continued when my dress did not arrive on time (I had reiterated the time sensitivity as I live out of the country), and Cynthia (store owner) did NOTHING to correct the mistake. She did not rush ship the dress, offer to rectify the situation, or even apologize. As a customer, I felt I was setting reasonable expectations and Zita Bridal did nothing to focus on my experience as the customer. Ironically I worked at a bridal store in college so I understand the business a bit. I realize the bridal business is forever changing and it can be a difficult, competitive market. However, one thing that does not change is excellent customer service. Zita continued to provide me poor customer service. Fortunately, Zita DOES carry beautiful gowns, and their team has a proven ability to sell them. However, Zita's follow-through, overall customer service, and more important to me than anything else - simply doing the respectful, right thing has fallen short. If anything, I hope my feedback will help Zita and future customers in a similar situation so their experience with this store does not mirror mine.
My experience with Zita had both good & bad outcomes. First & foremost my Modern Trosseau dress was AMAZING and Maria, Read more...
My experience with Zita had both good & bad outcomes. First & foremost my Modern Trosseau dress was AMAZING and Maria, Zita's in-house seamstress is incredible. Maria is thoughtful, customer-focused and most of all - accommodating and friendly. I would recommend Maria to anyone. My dress fit like a glove, all thanks to her. Let me first say, I had no doubt when I purchased my dress in January, Zita was the right choice. I was overly impressed from the minute we walked in. Cynthia, Heidi and the rest of the sales associates were patient, friendly and not overly pushy. However, following the actual dress purchase - my experience was well below average. Two small mistakes took place early on in my experience with your store. At the time, neither oversight was a big deal. I chalked them up to human error, which we are all guilty of, and moved on. However, the mistakes continued when my dress did not arrive on time (I had reiterated the time sensitivity as I live out of the country), and Cynthia (store owner) did NOTHING to correct the mistake. She did not rush ship the dress, offer to rectify the situation, or even apologize. As a customer, I felt I was setting reasonable expectations and Zita Bridal did nothing to focus on my experience as the customer. Ironically I worked at a bridal store in college so I understand the business a bit. I realize the bridal business is forever changing and it can be a difficult, competitive market. However, one thing that does not change is excellent customer service. Zita continued to provide me poor customer service. Fortunately, Zita DOES carry beautiful gowns, and their team has a proven ability to sell them. However, Zita's follow-through, overall customer service, and more important to me than anything else - simply doing the respectful, right thing has fallen short. If anything, I hope my feedback will help Zita and future customers in a similar situation so their experience with this store does not mirror mine. Read less
Services Used: Dress & Attire
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Karin
Wedding:
7/26/2014
5.0/5.0
Zita's was very responsive to our needs including opening early to allow the bride's special needs sister a less hectic environment to try on her dress for alterations. Maria of Pieces of Thread did a wonderful job with all of the alterations and pressing of the dresses and the grooms tux.
Zita's was very responsive to our needs including opening early to allow the bride's special needs sister a less hectic Read more...
Zita's was very responsive to our needs including opening early to allow the bride's special needs sister a less hectic environment to try on her dress for alterations. Maria of Pieces of Thread did a wonderful job with all of the alterations and pressing of the dresses and the grooms tux. Read less
Services Used: Dress & Attire
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AshleyK
Wedding:
7/20/2014
4.7/5.0
I went to Zita's after going to a few other bridal salons and they were just excellent. My consultant Diane was very knowledgeable and very friendly. They went out of their way to make sure my experience there was fantastic. I ended going back a few times before I purchased my dress and every time i was there they were terrific! I would highly recommend going to Zita's to get your wedding dress. They have reasonable prices and are willing to work within your budget. The selection of dresses were great and i really liked the family feel of the environment. Overall i would highly recommend Zita's to any bride looking for their dream dress.
I went to Zita's after going to a few other bridal salons and they were just excellent. My consultant Diane was very Read more...
I went to Zita's after going to a few other bridal salons and they were just excellent. My consultant Diane was very knowledgeable and very friendly. They went out of their way to make sure my experience there was fantastic. I ended going back a few times before I purchased my dress and every time i was there they were terrific! I would highly recommend going to Zita's to get your wedding dress. They have reasonable prices and are willing to work within your budget. The selection of dresses were great and i really liked the family feel of the environment. Overall i would highly recommend Zita's to any bride looking for their dream dress. Read less
Services Used: Dress & Attire
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Kate
Wedding:
11/2/2013
4.6/5.0
Zita's staff was great. They gave me lots of personal attention and great service even with my limited budget. I bought my dress at a sample sale and got a great deal. The store is beautiful and has a great atmosphere and they have a great selection of dresses. Much better experience than at David's Bridal where I got very little personal attention and felt the sales staff was just trying to make a sale. Would highly recommend!
Zita's staff was great. They gave me lots of personal attention and great service even with my limited budget. I bought my Read more...
Zita's staff was great. They gave me lots of personal attention and great service even with my limited budget. I bought my dress at a sample sale and got a great deal. The store is beautiful and has a great atmosphere and they have a great selection of dresses. Much better experience than at David's Bridal where I got very little personal attention and felt the sales staff was just trying to make a sale. Would highly recommend! Read less
Services Used: Dress & Attire
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Mary Burke
Wedding:
7/13/2013
5.0/5.0
dress was exquisite. No pressure to select dress.
dress was exquisite. No pressure to select dress.
dress was exquisite. No pressure to select dress. Read less
Services Used: Dress & Attire
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Jenna
Wedding:
7/13/2013
4.8/5.0
I highly recommend Zita's because their service is spectacular! Furthermore, the dresses are not in bags, so you see how they feel and get a better Indra of they look rather than in a bag. Marina is wonderful to work with, as well as Maria in alterations. When I first arrived Marina took me on my personal dress tour, showing me dresses in my price range and the styles I was looking forward. However, she. Wasn't too forward about it; I was able to wander if I wanted, too. The best part: dresses at Zita's are not in enormous sizes so you can really can an idea of what the dress will look like. I hIghly recommend Zita's!
I highly recommend Zita's because their service is spectacular! Furthermore, the dresses are not in bags, so you see how Read more...
I highly recommend Zita's because their service is spectacular! Furthermore, the dresses are not in bags, so you see how they feel and get a better Indra of they look rather than in a bag. Marina is wonderful to work with, as well as Maria in alterations. When I first arrived Marina took me on my personal dress tour, showing me dresses in my price range and the styles I was looking forward. However, she. Wasn't too forward about it; I was able to wander if I wanted, too. The best part: dresses at Zita's are not in enormous sizes so you can really can an idea of what the dress will look like. I hIghly recommend Zita's! Read less
Services Used: Dress & Attire
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Cynthia
Wedding:
6/30/2013
5.0/5.0
Zita Bridal has the most beautiful dresses! Every time I walked in for a fitting, I wanted to buy another dress even though I had no doubts I had purchased the perfect dress for me! The staff is very friendly and helpful. Alterations were done very well. I loved my dress!
Zita Bridal has the most beautiful dresses! Every time I walked in for a fitting, I wanted to buy another dress even Read more...
Zita Bridal has the most beautiful dresses! Every time I walked in for a fitting, I wanted to buy another dress even though I had no doubts I had purchased the perfect dress for me! The staff is very friendly and helpful. Alterations were done very well. I loved my dress! Read less
Services Used: Dress & Attire
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