Apr 10, 1985


'Vendor Management' - key to good Proper

In our Corporate scenario lots of my fellow colleagues many a times get confused thinking what role will be played by them to be the best easily fit in the corporation. I think within the Facilities management discipline it should continually be kept in mind that the above all skill required is 'Vendor Management'. You have to cope with lots of vendors you start with the main Housekeeping & Facilities vendor providing cleaning and office upkeed services, Pantry vendor, Transport / logistics vendor, civil contractor for repairs and maintenance, electrical contractors for DG & HVAC maintenance, facade cleaning vendor, vendor for standard water supply, vendor for office stationery items supply etc. etc. The essence of fine vendor management is to find clear comprehension of the Scope at work / SLA i.e. Service level agreement immediately after the acquisition Order (P.O.) or the Service order (S.O.) is disseminated from the Supply Chain Management Dept (SCM) or the commercial dept.

If you have any anomaly or mistake inside the SLA / SOW within the P.O. or perhaps the S.O. it should be escalated immediately to the SCM dept. before it gets accepted from the vendor and also the contract is formalized. And also the vendor also need to be taken into confidence as well as the Facility Manager should again sit throughout the table with the vendor to mutually discuss the SLA. A number of my colleague may seem sceptical after reading the information above -mentioned stating that here is the work with the SCM

However i would disagree with them and ask for them to be sensitive on the vendor and treat him like a partner. Of course we all run for the job it pertains to vendor also. Maybe inside the interest to getting your order in the Company the owner has completely overlooked some clauses of the SLA which he / she is probably not able to meet. Remember once the PO roughly is issued the Commercial dept. is not going to take the onus on themselves - you and you only that has to carry the burnt for your full FY / or the amount of the PO.

Next, if all of the above - mentioned have established yourself or sorted out be strict and adhere to the SOW and SLA - don't let any deviation in the Scope at work or SLA; It is the art of vendor management to take out the best services from your vendor. Regular monitoring of SLA and regular communication using the vendor is the key mantra to achieve this. Last however, not the very least make vendor payments promptly. Continually be proactive to get the vendor payments cleared at the earliest opportunity. Understand that a cheerful vendor is likely to make your daily life straight forward!

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