Day of Coodination dilemma ish

Hi everyone,

 

A bit of a dilemma here - I've been thinking about DOC a lot lately, and after reading all the rave reviews about Paola of Just Chic Events, I'd really like to book her.  Problem is, when we first booked our venue, we opted for their coordinator.  Buut - we were having trouble getting hold of her, and I just found out she's no longer at the venue!  I emailed them to ask if we could opt out of the coordinator fee - but it's in the contract we signed.  Do you think they'd do it?

 

Either way, I just don't feel comfortable letting them handle things the day of - but to pay for two coordinators is just really pricey..

 

Help!
Posted on August 5, 2008 at 1:33 pm
spotthecat
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(16) Comments

d1rtymart1n1
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12/04/2009
d1rtymart1n1

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ask - or rather tell them you are not comfortable with how things panned out and that you dont trust you'll get a "quality" performace from the on-site coordinator, whenever she's hired...

Posted on August 5, 2008 at 1:37 pm
AMiller
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09/13/2008
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Tell them since they didn't up hold their end of the contract by returning your calls you booked someone else and would like your final payment to reflect the changes.

Posted on August 5, 2008 at 1:43 pm
jharks
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10/11/2008
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You signed the contract to have THAT coordinator. She has left the venue, you no longer should be bound to that portion of the contract. I would make a stink about the fact that this lady left the venue and no one notified you! I would say something to the effect of "You know, this is a super important day, and part of the reason we selected this venue is because we liked the coordinator and that it was part of the package. I am really shocked and disappointed that we would even be NOTIFIED that she was no longer working for the venue. After this experience, we are NOT comfortable trying to work with another coordinator here, as I am sure you can understand. I just don't want the details of my wedding to fall by the wayside as people come and go here. We would like to have the fee for the on-site coordinator removed from our contract, given the circumstances."  I would NOT sign a new contract, just sign a amendment to the contract. You don't want them to have the opportunity to put in additional fees or anything.


HTH

Posted on August 5, 2008 at 1:47 pm
mhanna22
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07/12/2014
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I would tell them it was in the contract for that specific coordinator and since she is no longer with them you demand a refund for this fee they did not hold their end of the contract when NO ONE returned your call...and the coordinator specified to you is not the one you will be receiving....good luck!

Posted on August 5, 2008 at 1:47 pm
HolyMolyMatrimony
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08/31/2008
HolyMolyMatrimony

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Ditto everyone else!


But also, since that lady is gone- who is you 'coordinator' now????  I would find out asap and start working with her- then you will get a better idea of her abilities and if she will be able to facilitate your wedding as planned....  Then, if you seem to be not comfortable I would hire a DOC, you know? 


- HMM :)

Posted on August 5, 2008 at 1:51 pm
spotthecat
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Thanks everyone! Sounds like I've got a case here...


The contact I've been working with for the hotel rooms gave me the contact info for the new coordinator - I guess she's the catering dept or something.  It's kind of confusing how they do it.  But she's the one I emailed, because the catering dept seems to be the head of all their special event stuff.  At least the hotel lady has been awesome..

Posted on August 5, 2008 at 3:23 pm
d1rtymart1n1
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d1rtymart1n1

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spot - when/where is your wedding?

Posted on August 5, 2008 at 3:25 pm
spotthecat
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Hey d1rty - check ur PM :)

Posted on August 5, 2008 at 3:41 pm
d1rtymart1n1
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d1rtymart1n1

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a-ha! understood =)


lemme know if you need help...i'm already doing a wedding next june - but in case you need extra help =)

Posted on August 5, 2008 at 3:54 pm
MrsGG
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08/02/2008
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Spot - ditto what everyone here said.  I can't imagine my day without Paola there.  When you hire your own DOC they are there for YOU.  They have your best interest in mind.  The venue's coordinator is responsible for the flow of the food service, etc.  Everything else, they don't care as much about.


Example:  I had my crystal cake toppers custom made.  At the end of the day Paola had asked the hotel/venue maitre d about them but they had thrown them out!  WTH?  I wanted to keep them because I paid for them!  She MADE them go through the trash to dig for them.  They only found three.  I still haven't heard back but I'm not going to let the venue get away with it.  Paola insisted the venue reimburse me.  I highly doubt a venue DOC would fight that hard for me.  There were other examples.  


I planned from out of state and came down a week before my wedding.  She did a super thorough walk through with her detailed excel sheet, made notes, suggestions and did a few errands with me.  Just shows that she was super awesome and went above and beyond!  I consider her a dear friend.  PM me if you have any questions!

Posted on August 5, 2008 at 4:03 pm
spotthecat
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Aww D1rty - you're so awesome! :)


Haha Geoffygirl - that story about the hotel people digging in the trash is GREAT!  I just PM'd you!

Posted on August 5, 2008 at 4:48 pm
spotthecat
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Hey girls! Just wanted to update and share good news - YAY my venue is letting me opt out of the coordinator fee, so I booked Paola - so excited!


:)

Posted on August 7, 2008 at 5:19 pm
d1rtymart1n1
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d1rtymart1n1

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WooHoo!!! Congrats!!!  how RELIEVED are you???  =)  =)  =)

Posted on August 7, 2008 at 6:15 pm
MrsGG
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Yay!!  That's great news!!!!!!  You will LOVE her!!  She works very hard and takes her job very seriously.

Posted on August 7, 2008 at 6:19 pm
spotthecat
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Haha yeah - I was sooooo happy and relieved when I heard back from them!  LeeAnn - can't wait to start working with her!  Thanks for the support everyone! :D

Posted on August 7, 2008 at 6:29 pm
its.nicsknack
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08/31/2008
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A contract is not only binding on your side, but also the venue.  If the contracts states that you're to receieve a service at a fee and you pay that fee, they must provide you with that service. 

Posted on August 8, 2008 at 4:49 am

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