FTD VENT

My friend had surgery and was released today. I wanted to send her some flowers and I just happened to see this beautiful arrangement on FTD. I've never ordered from the before. I placed my order and yesterday I got two emails confirming that my orders would ship today. Checked my bank account and sure enough I had been charged twice so $170 from my account. I called them and explained the mistake and the guy said he would cancel the order no problem. So he cancels the order and I get the confirmation email. So this afternoon I check  to see if my order was delivered and the online status shows that it hasn't. I call Fedex and they basically say that it hasn't been delivered and I have to call FTD. Well I call FTD and come to find out they have this "extremely rare" situation of my order not being scanned into the system. This so it was never picked up for delivery. Apparently this has only happened once or twice before in the whole history of FTD, according to the customer service rep.


So then my options are get a refund or have it delivered tomorrow. I'm so steaming mad because I wanted the recepiant to get it today and that's what I paid for. They don't offer to do anything such as discount on the order, add something to my order etc.. They basially say we'll refund you or you can have it shipped tomorrow.


So I told her I was taking my business to 1-800-flowers and they could refund me. The funniest thing is that in my cancellation email they have the nerve to say all future orders will be handled with the greatest of care. HA!! Do you really think you're getting another order from me?

Posted on April 27, 2010 at 10:51 am
demyful
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11/04/2010
demyful

demyful

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(3) Comments

Octobersky
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08/14/2010
Octobersky

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Octobersky

Sucks...... I can't stand those online flower places they always "F" up and then give you lackluster customer service when you call them with a complaint. I've decided that from now on I will call the local florist and give them my business.


Lesson learned when I bought from Pro Flowers in the end the deal wasn't the greatest because they "lost" the flowers and then turned around and delivered them to the wrong address. Had the nerve to tell me that I needed to be specific when I gave them an address.


I was specific enough when I told them to refund me my money in the most direct term possible :)

Posted on April 27, 2010 at 11:49 am
dreaday
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08/14/2010
dreaday

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dreaday

The lesson here: order directly from a local florist. They are cheaper (i.e. you are not paying shipping, handling, or service fees) and much less likely to f up an order because you are a real person to them, not just a number or online presence!


I am so sorry they screwed that up for you and your friend. What a complete bummer. Stupid jerks...  :(


EDIT: sorry, I am so passionate about supporting local florists instead of huge corporations like FTD, Teleflora or 1-800-Flowers (who, by the way, just send the order to a local florist anyway and charge you an extra $10-$20 for the "convenience").

Posted on April 27, 2010 at 11:57 am
demyful
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11/04/2010
demyful

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demyful

Yeah, if I have to do this again I will not be using them. It's just more convenient (which is where they get us) to go through the big corporations, but you ladies are so right.

Posted on April 28, 2010 at 4:27 am

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