Should I fire my Wedding Coordinator?

Allright here we go.  Let me first start by saying that I am SUPER Anal and efficient.  Having saying that  I am fed up with my coordinator.  I am getting married May 23, 2009.  We orginally hired her to help bring my decor and ideas together in the ceremony and decor at our first location.  She has helped in locating a photographer and DJ.  She attended the 1st walk through of the venue and our food tasting with the first caterer.  We have had only 1 "official" sit-down meeting which was our initial meeting.  Her customized price package for us was $3000, which to date we have paid $1800.


MY PROBLEMS:


As of a couple of weeks ago we were looking to change venues and had 2 in mind.  I asked her to come along on a Sunday which she said she did not forsee any problems with.  She e-mails me the day of at the time we were supposed to meet to say let her know what our choice was and she will do a walk through we me with the place we had choose. WTF!  She did not even call.  The only reason I knew she e-mailed me is because it came through my blackberry.


Next issue, we had a scheduled meeting on a Saturday to discuss budget and other little detail items.  She leaves me a message asking if she could cancel because she had family at her house that she could not get rid of!  When I called her back she did not even pick up or return my call until Monday!


Other issue, when we had a meeting at the florist for our centerpiece mock-up she tried to get out that too, her cousin was in a volleyball tournament and she wanted to be there to support her.  Again she calls the day of.  I told I really needed her to be there, so she wanted to know if she came in jeans and a shirt  liked I really cared.  She was there and did not stay for the entire meeting.


SO with the new venue at Verandas it comes with your day-of-coordinator.  So what do I do?  I was thinking of waiting to see if we have our meeting on Saturday and how it goes to fire her or not.  My FI wants to cut our losses and just let her go but I do not want to throw away $1800 we paid nor do I want to pay her another $1200.


What do you ladies think?  Am I being to impatient / anal?


 


Sorry this was so long.

Posted on August 13, 2008 at 11:52 am
Holley2B
1
05/23/2009
Holley2B

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(6) Comments

jharks
3
10/11/2008
jharks

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jharks

I think you need to sit down with this lady and your fiance (or mom, whoever is helping you with the wedding) and tell her that you are really not happy with the service you have been getting from her and that the reason you hired a planner was to make things easier for you, and that it feels like having her in the picture has made things HARDER for you.


Tell her that and see how she responds. That will give you a good indication of whether or not you want to keep her on as your planner and if you want to try and get your money back. I wouldn't tell her that there is a DOC at the venue, just tell her the issues you are having with her.


Good luck!!!


 

Posted on August 13, 2008 at 12:04 pm
MissQnomore
4
03/14/2009
MissQnomore

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I agree.  Let her know that you are not pleased with the level of service you have received and what your expectations are for her services.  See what you get from there...


Sometimes vendors mistake a good working relationship for a friendship and think they can get out of things or be casual...sounds like the professionalism needs to be reestablished (if it was ever there to begin with)


GL!

Posted on August 13, 2008 at 1:01 pm
thislovelylove
1
11/15/2008
thislovelylove

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thislovelylove

i agree with the other posters, you should talk to her before you fire her. although your new venue comes with a wedding coordinator i really believe that their priority and loyalty is with the venue. they will help, but mostly they will make sure that you abide by the venue's rules, which is not a bad thing, but you definitely want someone there to be there just for you.

Posted on August 13, 2008 at 1:31 pm
Sarahinwonderland
20
10/17/2009
Sarahinwonderland

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Sarahinwonderland

You should tell her that she better get her act together or you will be going with someone else.

Posted on August 13, 2008 at 1:47 pm
MrsGG
3
08/02/2008
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I agree with the ladies here.  She needs to understand that she is getting paid a lot of money to help you and she sounds like she's not really there to help you at all!


Sit down and tell her the deal.  That is their job to help you and make sure you're happy with all the arrangements, especially at that amount!


Good luck!

Posted on August 13, 2008 at 5:19 pm
MrsLDL
2
09/20/2008
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$3000 is alot of money..she needs to step up her effort.  it's such a critical time to nail down a venue at around this time frame for a wedding in may 09.  i would absolutely talk to her about it.  if she is from a company maybe talk to her boss about it if you still dont feel good about her.

Posted on August 14, 2008 at 5:59 am

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