They won't send pictures?!

Hello!


I emailed Dressilyme yesterday asking them few questions about the dress I'm interested in (WWD00AWQ) and I also kindly asked them if I could see pictures of it before it's being shipped.


Coco replied me this:


"We are sorry that we could not offer the photos for the finished dress before shipment during this business. Now, our labor force is really very limited. Please kindly forgive. We could make sure of the quality and handwork of the dress is best in the same price. Our dressmakers are all professional and experienced. Please kindly feel free to order from us."

I replied back saying I understand their labor force is limited but that I am in no rush as I'm getting married only next year (September 2013) and I really would like to have pictures before they send it to me.



If they insist on not being able to send me pictures, should I still order? I know my dress isn't expensive (actually I want to order it now as it's 30% off!) but I'm on a budget and I don't want to have a dress that is messed up.


If I order it and they don't send pictures and it's nothing like I asked, I know I can open a dispute with Paypal... Has anyone here had that kind of experience? How did that go?


Thank you!!

Posted on July 7, 2012 at 6:28 am
Katy2013
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09/07/2013
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(10) Comments

kellyt3016
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12/23/2012
kellyt3016

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They told me the same thing about not sending pictures because they are busy, but I insisted that I know they do it for other customers and the satisfied customers are the ones that were able to see the dress before it shipped. I insisted that it would be better if I could at least see it in case there is just a minor adjustment to be made before they ship and that it would make me feel much better about ordering from their website. They replied finally agreeing to send the pictures as long as I wasn't in a rush because that would make the order take longer. I would just email again and basically beg for the pictures. September is pretty soon though. My wedding isn't until December, so I have a little more time to give.

Posted on July 8, 2012 at 3:05 am
Katy2013
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09/07/2013
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Oh, but it's September NEXT YEAR! So I have plenty of time!


I emailed them again and you are right: everything will be ok! Here's their answer:


"Here kindly let you know that if you really want to see photos before shipment, it will take us 45 days to make it instead of 20-25 days before shipment.


As for the shipment terms, we are available in DHL/UPS/FedEx (5 to 7 days for delivery)/ EMS (10 to 15 days for delivery)/ Mail post (15 to 20 days for delivery). If you place an order for the dress, choose the fastest shipping method DHL/UPS/FedEx (5 to 7 days for delivery), you will receive your order around within 52 days on normal condition after your payment is cleared."

It made me very anxious to order without being able to see the dress before shipping but now it's all good! :)

Posted on July 9, 2012 at 1:10 am
leni8
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07/13/2013
leni8

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If you insist, and say that you don't mind the delay, they will!!!


I said that i knew that they did this for other customers and that I expected the same treatment. And they did send pic.


I supose they try to avoid if nesessary bacause it is a fuss, but if you insist they will!

Posted on July 9, 2012 at 2:19 am
Katy2013
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09/07/2013
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Exactly! They told me they will so I placed my order!


I'm SO EXCITED!!! :)

Posted on July 9, 2012 at 4:12 am
kellyt3016
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12/23/2012
kellyt3016

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I see that you already placed your order. Make sure you ask them in the actual order comments to email the pictures. If you already ordered, email them again with your order number just reminding them that you have now placed the order and they agreed to email you pics.

Posted on July 16, 2012 at 6:12 am
kellyt3016
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12/23/2012
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I see that you already placed your order. Make sure you ask them in the actual order comments to email the pictures. If you already ordered, email them again with your order number just reminding them that you have now placed the order and they agreed to email you pics.

Posted on July 16, 2012 at 6:13 am
leni8
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07/13/2013
leni8

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I agree with Kelly! Tell them again!

Posted on July 16, 2012 at 10:20 am
Katy2013
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I did write it in the comment box when I ordered and they confirmed they will send me pictures :)


Now, I'm patiently waiting :)


Thanks girls!

Posted on July 18, 2012 at 7:24 am
august24
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08/24/2012
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Can't wait to see your pictures!

Posted on August 26, 2012 at 6:38 am
BeachBride2014
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06/29/2014
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BeachBride2014

I am curious about why it takes 20 extra days just for them to snap a pic before shipping it out? Do you think that they make the dresses better if you ask for a pic?

I am just wondering what your opinions are. I know there are so many great reviews from people who did ask for pictures before receiving their dress, and I have read a couple reviews of people that were really unhappy who never mentioned asking for pictures. I am going to ask for pictures just to be sure, and I have plenty of time, it just seems like a long time to take a picture!

Thank you ladies!  

Posted on August 7, 2013 at 7:38 pm

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