Update on dress drama....

Okay so as I have mention before...my Mona Lisa Royale was due to be in on July 12th a week after my bridal shower. I'll bullet what has come from m bridal salon's mouth since then:



  • changed to July 19th

  • then they were  back logged by 2 weeks

  • strike in china

  • stuck in customs(on Friday I was told this)

  • still in the harbor awaiting release.

  • It had to then go to the MS hub in NY


Finally my Gram(she's only 60) had enough. We paid for the gown in full back in July it was ordered in May. She called the MS headquarters in Salt Lake City directly and they responded with:



  • There was no strike their dress company has no problems with their workers.

  • They are never back order and are made right away

  • The dress is flown to Salt Lake City to be looked over then over -nighted to the Salon directly to the bridal salon it was ordered from

  • MY GOWN HAS BEEN IN SALT LAKE CITY SINCE THE BEGINING OF JULY!!!!!The salon was made aware immediately- and it cannot be sent until they call and tell MS to send it.


I am livid right now. How to I express my disappointment to the salon without coming across as a bridzilla? Why did she feel the  need to lie and embellish stories about my gown? Why didn't she just have them release it when it was ready? Help ladies! How do I approach this?

Posted on August 25, 2010 at 11:23 am
scootasgirl
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09/18/2010
scootasgirl

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(6) Comments

hmz819
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04/16/2011
hmz819

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hmz819

Me...I'd go bridezilla on her.  I hate when I am lied to! 


Did you tell MS HQ about the trouble you are having with your salon?  Could they send the dress straight to you?

Posted on August 25, 2010 at 12:25 pm
winterbride2011
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03/05/2011
winterbride2011

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winterbride2011

I feel SO bad for you!  I've heard of salons being nasty like this to brides and I just don't get it!  I'd go bridezilla on them too (and bring reinforcements who are just as pissed) and demand a partial refund or SOMETHING!  Do you have a Better Business Bureau?  If you do, I would report their @$$es. Before I went dress shopping I went by referrals and also went to the BBB website - you can save other brides from this.


I thought the whole strike thing was shady when I had no problems.


:(

Posted on August 27, 2010 at 8:18 am
MBeau10
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10/10/2010
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OMGosh! that is ridiculous, not only because of the timing but because the bridal salon has been lying about this!! I am SO sorry you're having to deal with this, I was given the run-around about arrival date from my bridal shop also, she finally came in tho. Anyway I hope your bridal salon pulls their heads out of their butts and gives you straight answers and delivers your dress asap!


keep us updated!

Posted on August 27, 2010 at 4:42 pm
winterbride2011
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03/05/2011
winterbride2011

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Updates?

Posted on August 28, 2010 at 12:32 pm
scootasgirl
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09/18/2010
scootasgirl

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UPDATE:


Went to the bridal shop thius mroning... and the wrong ... well the first dress I ordered came in and not my Mona Lisa Royale! I'm done tryingto fight etc...it's not worth it. She told me I could walk out of there with MS Leoni...which I fell in love with b/c another bride was trying it one....Gram said no.....Mona Lisa Royale will be in on Tuesday...we'll see....if not....I'm going to take Leoni...which I may buy anyway because I love it...just so sick of the drama!


 

Posted on August 28, 2010 at 3:30 pm
okydokie
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07/09/2011
okydokie

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Oh, scootasgirl, I'm so sorry for you!  This sounds like a complete nightmare!  If it were me, I'd want to get to the bottom of why the wrong dress came in by calling the MS headquarters again.  That way I feel like you could get to the bottom of whether it was the salon's fault (which I suspect) or MS themselves.  I totally understand that you just want to be done with it though.  But whatever ends up happening, I would definitely put up some critical reviews of the salon online so that other brides are aware of what you went through and can avoid the same experience.  These people should know that they can't just get away with putting you through this without ANY repercussions.  Keep us updated!  Oh, and I really hope that you get the Mona Lisa that you wanted!

Posted on August 29, 2010 at 9:25 am

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