customs duty????

ummm I just got a bill from DHL for $22.06 for a customs duty! did this happen to anyone else???

Posted on June 7, 2010 at 5:43 pm
allywells88
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2011bride
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WHAAAAAT???????????????????  They should have written samples in the comments section or something.  I've never heard of that happening to anyone else on here.  


*bump* for the girls who bought their dresses!!!! 

Posted on June 7, 2010 at 7:15 pm
allywells88
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07/02/2010
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I am so mad!!!! I just got the notice in the mail too and they want it paid by june 11th... HELLO my wedding is in less than a month... I hardly have money to pay for gas to visit my mom in the hospital I do NOT have the money to pay customs!!!! it only happened for one dress I guess though

Posted on June 7, 2010 at 9:16 pm
allywells88
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AURRRGHHHH I AM SO MAD RIGHT NOW! I emailed them and got this back.... why the heck then has no one else gotten this!!! and out of my 4 orders if I get more of these it will be $80!!!! I can't pay that. I can't even pay $20. I suppose I'll have to call DHL and explain the situation tomorrow.


 


Hello Ally Wells,


 

Thanks for your feedback about the delivery about your dress. This is Susan from after-slaes team. I am glad to serve you.

 

Before we sent the dress out, we did pay for the shipping cost to express company. The customs duty you paid for the dress is the imported duty when the dress is imported and cleared at the customs in your country. Each country has a different regulation to the import goods. So, it can't be contorlled by express company.

 

All of our orders are shipped as "D.D.U." (Delivered Duties Unpaid) on our website. DressilyMe.com cannot be held responsible for any accrued additional charges such as taxes, duties or tariffs that may apply to international orders. We hope you could understand this point. So, please pay for the customs duty from the customs and get the packaging. Thanks.

 

If you have any more things which I may help you, please feel free to let me know.

 

Best regards

Susan
Posted on June 7, 2010 at 10:09 pm
stephk23
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09/25/2010
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Very strange, but no, I didn't get that at all... I wonder if the cost of the order has anything to do with it, or how it was shipped. Maybe there not Delivery Duties on things up to a certain price/size/weight? I'll do some research after work today to see if I can figure it out, for every else here and also before I order my BM dresses.

Posted on June 8, 2010 at 3:30 am
allywells88
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it was $240 and 3.8 kgs

Posted on June 8, 2010 at 6:04 am
allywells88
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this is on their site


 


All of our orders are shipped as "D.D.U." (Delivered Duties Unpaid), DressilyMe.com cannot be held responsible for any accrued additional charges such as taxes, duties or tariffs that may apply to international orders. To find out more about this, please contact your local custom office. All prices on our site are quoted in US Dollars.

Posted on June 8, 2010 at 6:11 am
allywells88
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uggghhhhhh what should I do??? I don't even have $22

Posted on June 8, 2010 at 9:51 am
nikolaiweddings
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I didn't get that. It sounds like you're stuck with the charge though. That duty was from our country, not theirs. Sorry this is happening to you. I'm guessing it's because you ordered so many dresses.

Posted on June 8, 2010 at 10:04 am
allywells88
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shouldn't be... they were all shipped seperately.

Posted on June 8, 2010 at 10:16 am
nuhuynh
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The duty amount is totally in discretion of the custom officer who checked your parcel. I don't know the duty-free limit in US, but in New Zealand it's NZ$110. For example, if the officer THINKs the dress costs NZ$200, he'll charge 12% VAT on $90 (200-110). And this policy is pretty much the same in every country.


Normally, they tend to ignore VAT on personal-wearing clothes because it's little. But maybe on that day, he woke up on the wrong side of the bed and decided to do something different, so I don't think Dressilyme and DHL can do anything to help you, as he has the discretion to charge you. Hope my explanation helps. So sorry for you.

Posted on June 8, 2010 at 1:32 pm
stephk23
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OK, here's what I've found so far.... this is a really tricky issue. Most of the information on importing is geared towards people doing so on a large scale. The process that shipped items go through seems pretty similar to if you were filing out a Declaration Form if you were coming back from a trip abroad. Now, it SEEMS like there should be exemptions and duty free items or amounts but I can only find those values for items brought into the country with you, not shipped. Now, you might have better luck if you claim the bm dresses as gifts, that way it (SEEMS again) to get classified differently. You may have gotten hit with the duty because, even though things were shipped separately, they arrived to your door at the same time and therefore the values were totaled rather than looked at individually. Individual allowances for customs are 200, 800, or 1600 depending on what country you're coming from, but again that's items brought with you, not shipped. (I have to say, the Canadian customs page is MUCH more user friendly than ours lol)... I'm going to continue looking into this. It's good for us all to know. For now here's a sum up: yes, we are ALL responsible for Duties on anything we have shipped into the country. There seems to have been some different perception on your shipping in customs than what ours all came back as. You don't want to go through DHL to clear this up, you need to contact Border Protection and Customs. 


Here's the most "helpful" links I've found. http://www.cbp.gov/    http://www.import-duty.com/


 


My mom, grandmother, and I feel that you somehow got hit as a retailer due to number of dresses. I'm sure you can clear it up with customs, but the forms and hassle might not be worth saving 22 bucks. I dunno. Still looking though.


 

Posted on June 8, 2010 at 2:36 pm
xtinkersx
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05/19/2012
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for us in UK been told its hit and miss some days could get a charge other days not as when we order things from overseas we dont always get charged-i did from fedex once and was £35! had to sell the item to cover the cost but i have included this in my budget for dress s you just never know :(

Posted on June 9, 2010 at 6:56 am
2010bride2bee
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Same here. Sometimes I have been hit with charges, othertimes not. The way I look at it is that technically we are responsible for customs/duties - it for whatever reason it slips by, I got lucky.

Posted on June 9, 2010 at 3:26 pm
allywells88
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she said if the dress is a sample- it has holes in it, or markings then it is not supposed to be charged a duties tax. if it is NOT marked as a sample it should be. she said it was weird i only got one charge and it was also weird that it took so long for me to get the duties notice. i should have gotten it a week ago! but I just sucked it up and paid it.

Posted on June 11, 2010 at 9:37 am

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