Entertainment Express Limousine & Luxury Coach
STAY AWAY!!! I will NEVER use Entertainment Express again! We rented the Trolley Bus for our wedding (4/2/11) because we were having a vintage style wedding. EE was the only company in Metro Detroit to offer this type of vehicle and the reviews were alright so we figured we would be okay. Nope! Our issue was not with the Trolley itself (although the seat cushions were all stained, and should have been replaced), it was with our Driver! (I believe his name was Tommy...) We had the Trolley rented from 3pm until 1am to use to drive us around downtown Detroit (everything for our wedding was downtown) to take pictures with our Bridal Party, and then we were using it for a shuttle for our guests so they didn't have to drive. First he was late to pick up our family from the hotel to bring them to our venue so we could do family pictures before the ceremony. We ended up not having enough time for these so don't have any family pictures! This was after we gave him a pick-up and drop-off schedule that day! The hotel and venue were about 2 miles apart and I gave him enough time between both there shouldn't have been a problem. Then, around 11pm, he was telling my guests they had to get in the Trolley because he needed people to take back to the hotel. Everyone was having a fun time and didn't want to leave. He should have just sat in the Trolley and waited for people to come to him. Plus the 1st pickup from the venue wasn't scheduled until 11:30 pm! He wanted my DJ to make an announcement to have people get in, and he was told him no that he should just wait for people to come to him! My husband had to go downstairs and tell him to stop harassing our guests. He was getting paid, just sit there and wait people would come when they were ready; and we had the Trolley until 1 and there was enough time to get everyone that was staying at the hotel back! Of course the Driver did not like this and instantly got an attitude with my husband. Our wedding ended at 12 and most of our guests got on the Trolley at that point to go back to the hotel. There were a few of us that had to grab some stuff before we left and went down to wait for the Trolley to come back to get us. We waited for about 20 before he came back, at which point it was 12:40 and we got on and he told my husband we had to give him $100 to leave that spot. We were like no if you leave now we can get back to the hotel before 1am, we had 20 min. He started yelling at my dad and husband to give him money. At which point I pulled out the company's phone number and called them. The dispatcher told me that it was 12:50 so he wouldn't have time to take us back. I told him no, we got on the trolley at 12:40 and 20 min is more than enough time to go 2 miles! Then the dispatcher told me that we weren't ready when he got back to the venue. I told him we had been waiting in the lobby for 20 min and my husband called him to remind him he had to pick us up. At which point the dispatcher asked me to have the driver call him. I nicely asked the driver to call his boss and he refused! He said he wasn't calling them. I asked again and he told me no he wanted his money! I ended up calling the company back and told them he wouldn't call them, the company was actually trying to call the driver too and he wouldn't answer their call! At this point I'm crying because my dad and husband are fighting with the driver, we had to get off the trolley and try to get a cab, and its my wedding day and this stupid person isn't doing what we paid him to do! Luckily we were able to get a cab back, but had to take 3 because their were 8 of us plus our presents, cake, and misc. other stuff!
We tried calling the company again after we got back to the hotel and they said there was nothing they could do for us, we would have to call back on Monday (which we were leaving for our honeymoon early in the morning so it was impossible.) My husband called the company to discuss the matter, but still have not heard back from them. How can a company hire someone like that? Maybe they should do background checks and look into their employees a little more before sending them off to ruin peoples' weddings! I hope he got fired so no one else has to experience his rudeness and inability to perform his job! more »