Problem with Etsy seller round 2

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11/05/2009 at 01:24 pm

For those of you who haven't read round 1, here is the link

http://www.projectwedding.com/post/list/dissappointed-with-an-etsy-seller

 

I decided to give the seller a second chance and see what she could produce.

Just to jog everyone's memory, this is what I wanted

 but in chocolate, cream and pink

this is what I got

 

This is her second, third and fourth attempts (can you hear me crying in the background?)

 

After being confronted with these monstrosities (sp?) I plucked up the courage and asked for my money back as they weren't anything like what I wanted.

The seller then informs me that she doesn't do money back but she would give me a store credit to the value of $75 as I paid her $190 and she used $115 in making these and I don't want them.... WHAT?! I can't believe she expects me to accept that! And then she goes on to say that I haven't given her much of a description of what I want... I sent her a bloomin picture!!! I want it like that, and that's the end of the story!

Ugh! She wants to work it out so that I'm happy but her quality of work is way below standard, I could create something better than that!

I dunno anymore, at this stage it feels like I should just forget it and walk away, but it was $190! That's a nice pair of shoes!

I'm so gutted :(

EDITED TO REMOVE PICTURES AT SELLERS REQUEST. THIS HAS BEEN DONE TO REMOVE ANY FURTHER SOURCE OF CONFLICT.

11/05/2009 at 01:29 pm

I think it's her clutches that she's picking.  Did you ask for those shapes?

11/05/2009 at 01:29 pm

man!! that sucks major!!!!  Yeah, the only solution I see is just losing the money.  Bless her heart and her terrible purses!

11/05/2009 at 01:31 pm

Oh my gosh! She has to know that looks NOTHING like the inspiration pic. So did you already pay her?

11/05/2009 at 01:31 pm

OH MY LORD. I would contact Etsy and send them the coversations, pictures, everything!

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11/05/2009 at 01:31 pm

yeah i agree, $190 is not much but its your hard earned money.  i don't think she should be able to keep a penny of it if she can't produce what you want.  are there any disclosures on her etsy shop?  like refunds and guaranteed satisfaction?

hope things work out for you.

11/05/2009 at 01:31 pm

OH NO! Can you dispute this through Etsy? Can you get your money back by filing a complaint through PayPal?!

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11/05/2009 at 01:32 pm

Is there anyone at Esty you can talk to???

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11/05/2009 at 01:32 pm

omg, can you get your money back from paypal? and what did she spent $115 on???

11/05/2009 at 01:32 pm

i second ashley

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