From Claire Martine of Koyal Wholesale, Marketing Director at Koyal Wholesale.
We came across a few posts on PW and wanted to take this opportunity to respond to some comments. Thank you to all who have commented.
PRODUCTS: Koyal Wholesale carries over 20,000 wedding and event supplies. We are proud to be the first to carry innovative event supplies, such as Diamond Rhinestone Ribbon Rolls.
PRICING: Koyal Wholesale imports many of the supplies offered on our site. We are able to negotiate the best pricing overseas, and we pass on those savings to you.
SERVICE: We have heard your comments and have doubled the size of our service team in the last 6 months. We believe in providing you the absolute best service, and in making planning for your big day as stress free as possible. Our operators are
standing by via phone, live chat and email, from Monday through Saturday.
RETURNS: We understand the concerns with Koyal's return policy, and we are working toward a no hassle experience.
GRATITUDE: We sincerely appreciate our customers and we would like to make your experience with Koyal the best possible. To that end, we would like to offer Project Wedding members a special customer appreciation coupon - our largest
discount to date. Use Koyal Wholesale coupon code "PWLOVE" to receive 15% off your entire online order with Koyal Wholesale - no minimums. (This code will expire on July 31, 2011 and excludes taxes and shipping).
Thanks so much again for the input and I'm happy to pass along any other comments you may have. Please feel free to email me directly email@example.com.