I've also heard that they really rip ppl off w/ alterations.
My FSIL was telling me a story how she was part of the Knot and one girl was venting about them and they were lurking and sent her a very threating letter telling her not to share any experiences of hers online (???) and then they held her
wedding dress hostage and wouldn't give it to her until 2 days before her wedding. Everytime she went in they kept saying "they couldn't find it" and made every excuse up in the book.
OH, and the original reason why teh girl was venting on the Knot was b/c they charged her cc twice for her deposit and refused to give it back....even when she brought in her statements.
My GF tried to buy a dress there during their trunk show...she didn't want to buy it b/c she wanted her mom to see it first. So they said they would hold it if she put a $200 deposit on it. So she did and when she went back - they sent her dress
BACK with the tradeshow and refused to refund her $200!!
My coworker also has a few horror stories....
I am REALLY glad you had a good experience!!!