Units 13 and 14
Barrie, ON L4N 7L2
705 733 7735
I would not recommend this bridal salon to anyone.
First, they have terrible cusotomer service and it takes days for someone to return your call.
Second, they flat out lie to your face about everything.. For example, our bridesmaids dresses should have been in in November, however they did not arrive until the last week of January making it 3 weeks prior to the wedding. They told us numerous times different reasons as to why the dresses were late, however it seems to just be fabricated.
Third, they were supposed to ship a dress overnight to a bridesmaid and they told us and her that it was sent on a Thursday, turns out however that after 4 phone calls to find out where it was, they phoned us back to say they did not know but it should be there shortly. When it arrived the FedEx receipt said picked up at Hilltop Bridal at 4:30 on Tues. (The same day they told us they did not know where it was but that we should have received it).
They obviously do not know how to run a proper business with customer service, and promptness of placing orders (I have no doubt they just never got around to ordering our dresses thinking it not a rush, seeing as the company it was purchased from had a 12 week standard delivery on the dresses). They also will lie to you instead of just apologizing. For the sake of your sanity, do not use this salon, look elsewhere.
There is also a facebook group boycotting this Salon if any of you are interested in more stories.