Beautiful salon with lovely dresses. My initial experiences there were all good. My consultant was very helpful, and all the girls working there were very friendly. They also allowed you to take pictures, which was a HUGE plus for me, and mainly the reason I chose to purchase from them.

I had a few problems with getting them to call me back. Once, I asked them to give me an estimated delivery date on my dress. They promised to call me back and never did. I had to follow up two weeks later. Another time, I asked for a fabric sample, and they promised to let me know when it was here and mail it to me. They did neither. I went shopping there with my cousin a month later and asked about it, and they dug it out of their back room. But both were minor issues for me.

My main issue started after I received the dress. When I went to pick it up, the salesgirl told me that since sales tax was higher, they had to charge me the extra, even though I had already paid for my dress in full. Fine, not a big deal. However, when I returned home, I realized that they had charged me the ENTIRE tax on the dress...not the 1% extra needed to cover the difference. No way I was going pay my tax twice! I called them and was told that they would look into it and call me back. Of course they never called back, so I tried calling again. The girl on the phone patiently explained to me over and over about the tax difference. I repeatedly told her I understood that, but that I shouldn't have been been charged the entire tax twice!

Eventually, I had to dig out my old receipt and fax it to them, and all I got was a "oops...we have your dress recorded under a different price." I mean...a small apology might have been nice after I had to spend a week calling them? On the plus side, at least I got my money back, and I have to say that all the girls I talked to on the phone were still very nice. Maybe their record-keeping could use a bit of help though. So...I really wish I could give them 5 stars because I love the store itself, but the whole deal with the refund was rather stressful and time-consuming.

Also, they have no parking lot, but the times I went, it wasn't too hard to find street parking.

Pros: A huge selection
Cons: Shoddy service

I went to Karoza twice simply because it's close by, once to look for my wedding dress, and once to search for bridesmaid dresses. The first time, I arrived to find that they had lost my appointment. Since they weren't too busy, though, they accommodated me. My consultant - I don't remember her name - was young and impatient. Every time I asked to try on a dress, she sighed a little and looked annoyed. She insisted on going into the dressing room with me (I realize this is common store policy everywhere, but it's really annoying nonetheless), let me look at myself in the mirror for a couple seconds for each dress, then immediately pulled them off. I can't remember how anything I tried looked on me (no pictures either, of course - another common stupid rule that I hate). She half-heartedly opened the door (sometimes when I wasn't fully dressed...) so my sister outside could see and closed it while we were mid-conversation. My appointment was for an hour (I think), but she hustled us out after 40 minutes, and I didn't argue because she made me feel like I was being such a huge burden.

The next time my friend and I went to try bridesmaid dresses, they ignored us for 45 minutes (even though I had called ahead and was reassured that I didn't need to make an appointment). A nicer older lady told us that we could use a changing room that would be free in 5 minutes, but it didn't happen, and she never appeared again. We were forced to pull aside one of the younger ladies and inquire several times, and she seemed annoyed and impatient that she was forced to even look at us. Finally, 15 minutes before closing time, they allowed us to use one of the freed up rooms. We barely got to put on a few dresses before they were knocking loudly on our door, telling us to get out.

Now I don't expect to be waited on hand and foot, and I know these are people who have lives and want to go home, but you can't expect me to want to buy anything when all I get is the vibe that you want me to get the hell out. Altogether, it wasn't a horrible outright experience, but it was enough to leave me annoyed, and the three stars I'm giving mostly reflect their good selection of dresses.