I feel bad for the people who have been mistreated by any bridal shop.

I too had a bad experience, at the Dresser in Fullerton and was very unhappy with the way they treated me and irritated when they proceeded to bad mouth The Wedding Day to discourage me from wanting to go there.. They suggested that I read the customer reviews on line regarding hidden fees and alterations.... So I started doing my own research and found a couple bad reviews for the Wedding Day, but I found many more for the Dresser.

The sales people completely ignore you until you speak up and let them know you have an appointment. Then they tell you it will only be a few minutes, when in fact you wait for like 20 mins, which wouldn't be so bad if you knew that you could walk around and look at everything. But nobody bothers to tell you that!! They just let you sit there like a fool waiting for someone to come out. I felt like a gnat on the wall and then when they finally did help me, they didn't even listen to what I was saying I had to repeat myself several times before the sales girl finally understood that I was there to try on a specific dress, which was why I had made the appointment in the first place, but they don't even note that in there book. They just let you waste your time like I did, in the lobby for almost a half hour. I can understand Saturdays are busy, but they had several people working and nobody said, feel free to look around while you wait, or let me pull the dress you came in to see. They finally started looking for it after like 20 minutes to stall more time for someone to help me try it on. Then she put it in the TINY dressing room and never came and told me what to do. So I waited some more!!!

The whole staff was snobby and uninformed!! They didn't know the answer to almost any of my questions and had to check in the computer or they would just tell me, " Well it doesn't really matter as long as you like the dress" . Wrong!!! It does matter that's why I asked!! I want to know the designer's name and the color. But they don't know that information because they rip all the tags out and don't even note white or ivory on the tag so how are you supposed to know!!! But "it doesn't even matter" according to them.

And don't even bother asking them to pin the dress to make it look decent because they said it wouldn't work! So I just stood there holding it up with my hands and trying to envision what it would look like if it were 2 sizes smaller. The more I think about my experience the angrier I get!!

I called the Wedding Day regarding the comment about hidden fees and expensive shipping and I have no idea where $300.00 came from, but the shipping cost is $30.00 not $300.00, which I found was particularly odd considering that the Dresser recommended I go on line and read the reviews about the Wedding Day and low and behold here are some comments that matched exactly what the sales girl at the competition was telling me.........hmmmmmmmmmmm... Coincidence???

I wonder who is really writing these bad reviews, kinda makes you wonder what to believe....

So I am going with my gut instinct and I will be making my purchase at the Wedding Day in Fountain Valley, because so far they have been nothing but nice and extremely informative and helpful. I have phoned them several times prior to my appointment and they have never pressured me to come in or brush me off, they have spent plenty of time assisting me on the phone and answering all of my questions....

It is because of that that I am going to happily make an appointment and spend my money there. If they can provide excellent service over the phone, I am sure they will be equally as helpful in person.

I encourage anyone who has a negative experience with this store to take the time to speak up! The information is very useful to shoppers such as myself and I am sure many other Brides to Be as well!

I don't know where these bad reviews are coming from and I feel bad for the people who have been mistreated by any bridal shop.

I too had a bad experience, at the Dresser in Fullerton and was very unhappy with the way they treated me and when they proceeded to bad mouth The Wedding Day to discourage me from wanting to go.. They suggested that I read the customer reviews on line regarding hidden fees and alterations.... So I started doing my own research and found a couple bad reviews for the Wedding Day, but I found many more for the Dresser.

I called the Wedding Day regarding the comment about hidden fees and expensive shipping and I have no idea where $300.00 came from, but the shipping cost is $30.00 not $300.00, which I found was particularly odd considering that the Dresser recommended I go on line and read the reviews about the Wedding Day and low and behold here are some comments that matched exactly what the sales girl at the competition was telling me.........hmmmmmmmmmmm... Coincidence???

I wonder who is really writing these bad reviews, kinda makes you wonder what to believe....

So I am going with my gut instinct and I will be making my purchase at the Wedding Day, because so far they have been nothing but nice and extremely informative and helpful. I have phoned them several times prior to my appointment and they have never pressured me to come in or brush me off, they have spent plenty of time assisting me on the phone and answering all of my questions.... It is because of that that I am going to happily make an appointment and spend my money there. If they can provide excellent service over the phone, I am sure they will be equally as helpful in person.

I encourage anyone who has had a positive experience with this store to write a review for other buyers such as myself to see ahead of time.

I don't know where these bad reviews are coming from and I feel bad for the people who have been mistreated by any bridal shop.

I too had a bad experience, at the Dresser in Fullerton and was very unhappy with the way they treated me and when they proceeded to bad mouth The Wedding Day to discourage me from wanting to go.. They suggested that I read the customer reviews on line regarding hidden fees and alterations.... So I started doing my own research and found a couple bad reviews for the Wedding Day, but I found many more for the Dresser.

I called the Wedding Day regarding the comment about hidden fees and expensive shipping and I have no idea where $300.00 came from, but the shipping cost is $30.00 not $300.00, which I found was particularly odd considering that the Dresser recommended I go on line and read the reviews about the Wedding Day and low and behold here are some comments that matched exactly what the sales girl at the competition was telling me.........hmmmmmmmmmmm... Coincidence???

I wonder who is really writing these bad reviews, kinda makes you wonder what to believe....

So I am going with my gut instinct and I will be making my purchase at the Wedding Day, because so far they have been nothing but nice and extremely informative and helpful. I have phoned them several times prior to my appointment and they have never pressured me to come in or brush me off, they have spent plenty of time assisting me on the phone and answering all of my questions.... It is because of that that I am going to happily make an appointment and spend my money there. If they can provide excellent service over the phone, I am sure they will be equally as helpful in person.

I encourage anyone who has had a positive experience with this store to write a review for other buyers such as myself to see ahead of time.