Bride222's reviews

My fiance (now husband) and I searched the gamut for a ring company that was ethical and aligned with our values. Coming from working for an Int'l NGO, I knew I couldn't buy a ring from any company. We were so excited to find Brilliant Earth...but after my quite horrible experience with them, I realize, this company is all about marketing and selling a story that is not their own. My experience with the company made me leave feeling like I was just another profit they made exploiting the story of those who have been unfortunately exploited before. I was devastated to find out that this company is not a sound one all the way through. I was so excited about them. Don't make the mistake of purchasing from them and then finding this out on your own!

My fiance bought our micro pave engagement ring from them, but at this time, NOTHING was told to us about how to care for the ring. My fiance was treated like a check in the box. You would think they would care for their customers instead of only caring about making a final sale?

I only wore the ring for less than 2 months when one of the diamonds fell out. After wearing the ring for 5 months total, 3 diamonds fell out. Pretty ridiculous, right? We were so worried but figured there was a manufacturing problem with the ring since I hadn't worn it long at all.

When we called to get the ring looked at, I was expecting good customer service, but instead, got berated and belittled by the employees (especially Beth - very rude). I was treated very poorly and asked why I wouldn't know how to care for a ring (since it was my fault according to them). I was shocked that this company would treat their customers that way and be so hesitant as to apologize or claim responsibility...especially since they are a company that prides themselves on caring for others. Originally, they wanted US to pay for the repair, but after hours of heated conversation, I was able to negotiate that down. I was irate, and Beth was the worst person I have ever had to deal with. This company definitely tops the list as the worst company I have ever worked with.

If they're the ring experts, instead of belittling customers and asking why we wouldn't know how to care for a ring, shouldn't they have cared for their customers and shared their knowledge from the start?

Instead, I felt like we were another profit being made off of a story that is not their own.

When my repaired ring came back, only then were there care instructions. I asked that they be included this time...after hours and hours of frustrated conversation about why my ring had lost 3 diamonds in 5 months.

I am now so embarrassed that we purchased from this company. Most companies now source their diamonds ethically. Don't get caught into their marketing story like we did...the company is not as great as it seems.

When we bought my wedding ring, we dealt with a jeweler that certified their diamonds AND spent time with us, AND ensured that we (and the ring) were well taken care of. How refreshing!! Don't purchase from them! Spend your money elsewhere...