CLee's reviews

Candi is wonderful! She is so helpful and full of knowledge! I had no clue about veils but she was able to help me figure out the perfect veil for me through emails. I sent her a photo of a veil I loved, and a photo of me in my dress so that she could give me advice on what would go with my dress. We made some modifications to the inspiration photo so that it would be exactly what I wanted. She is excellent at communicating with her customers! I always received quick responses, and she was very fast at making and mailing my veil. She packaged the veil very carefully and professionally. It came with instructions to remove wrinkles but there were not wrinkles in my veil. The veil is exactly what I wanted and it is perfect. Another plus is that her price was something that I could afford. Veils in shops were way out of my price range and I did not see anything like what I wanted. I would highly recommend Candi, and I will always refer people to her because she was so wonderful!

I would highly recommend Simply Grand. The two ladies that helped me were very pleasant to work with. I'm sorry that I can not remember their name. I came across their booth at the Salem Bridal Show in 2007. Their booth was extremely busy with a lot of girls trying on dresses. Despite these two ladies being extremely busy, I was never ignored. They were very attentive and helpful.

I hadn't planned on actually getting a dress, I was just trying dresses on for fun and then I found "the one". I felt as if the two ladies were just as excited and thrilled as I was, like they had just found the perfect dress for themselves also. I decided to go home and think about it before I made a decision. They wrote down the information on the dress.

When I returned the next day to the bridal show, they immediately recognized me. They didn't even need to pull the card on the information of the gown, they remembered what one it was. They let me try it on again. They gave me the discount that they were offering for purchasing a gown at the show. They gave me the discount for purchasing a sample but decided to order me a brand new dress instead.

The whole time that my dress was being shipped they kept me informed. As soon as it arrived they called me and when I came in they had me try it on and they took pictures for me since I was by myself.

They do offer alterations but I'm not sure if it is in their shop or not. I didn't need any alterations on my gown except for the bustle. Since my wedding was still a little ways away they gave me the seamstress's phone number to schedule an appointment closer to the date. Since my wedding ended up being postponed and I moved from that area, I do not know anything about the seamstress.

When I was in their shop, I noticed that they do offer a wide variety of dresses in different price ranges. Their shop is very neat and organized.

In my experience, Simply Grand offered tremendous customer service. I would definitely do business with them again.