DOC-Mylinh Phan from Events with Flair, $800, Grade: F

Mylinh and I met a couple of times to review floorplans, details, etc and as other brides mentioned she repeatedly asked the same questions over and over as if she never took notes.

The nightmare for me started the weekend before my August 11th wedding. We had a final meeting scheduled for Sunday at 9am and I receive a call on Saturday at 9:10am stating she was waiting for me. I advised the meeting wasn't until tomorrow, Sunday, and she adamantly stated that wasn't possible as she had a wedding on Sunday. I felt awful but was already on my way to meet with my hairdresser. I apologized over and over again and we agreed to talk on the phone about the final details instead of meeting on another day. Later on I went home and checked my emails and sure enough I had a confirmation for Sunday at 9am. When I advised her of this she never apologized or offered to reschedule, in fact she never said anything at all!

Mylinh was supposed to call on Sunday night, it never happened, she was supposed to call on Monday during the day and that never happened. Finally on Monday night at 10pm we connected. The 30 minute conversation was spent with her telling me everything she didn't want to do vs what the plan was for my Saturday wedding. When she asked me who would be taking the flowers from the church to the reception site I advised her that I was paying her to do these things. She said she didn't want to as she had a rent a car and suggested I ask a family member. I advised her I did NOT want to ask my guests for anything and that is why I was paying her. She then advised that she would only be arriving one hour prior to my wedding with her assistant. I was never made aware of this late arrival and was not pleased. How was this helping me? I then asked her what time her assistant, which I paid an extra $100 for, would be arriving at the reception site and she said they would be together and she would have to drop them off. I broke down our crunch for time and how that wouldn't work and she complained again about the cost of gas, how it would be inconvenient for them to have to drive separately etc. I then became very irritated and in a very stern tone adversed her that I was paying her for a service not to hear what she didn't want to do. She then told me she felt I was angry with her and would have to call me back.

Fifteen minutes later she calls back and repeatedly asks me if I had time to calm down. Calm down?!?!? I wasn't yelling.. just tellng her what I expected for my money. Finally we move on to the ever so important task at hand...discussing the timeline that she had been promising me for over a week and what all of my vendors were waiting for. She promised to have that to me on Tuesday and we said a pleasant goodnight.

Tuesday at 3pm I still had no timeline so I called and emailed her. 7pm Tuesday stil no response or timeline. Wednesday still no timeline, email, or call. In the end I sent 5 emails, left 7 voicemails and Mylinh never even gave me the courtesy of a response. What type of professional does this? She abandoned a paying customer 4 days before a wedding that I had been planning for a year and a half. The wedding was this past Saturday and was flawless without her and her drama!

She is currently planning her Sept wedding and is the most unprofessional person I have ever worked with. Only use this vendor if you want more stress than help!