Lucy is a sweet woman. She loves to talk and is very personable. My number one complaint is she does not deliver what she says. I had to call her several times b/c she did not follow through with her promise when completing a task with my dress. I told her specifically that I wanted a mantilla veil and although my veil was beautiful, Lucy did not follow what I had asked. And when I asked her to correct it, she never followed through with it. My gown was pretty but a slight imperfection was that the sweetheart line was not precise - if you pay close attention, you will notice it's slightly crooked.

Lucy overall is great at duplicating designer dresses for reasonable prices and this includes unlimited alterations in the total of the making of your gown and veil. But she does tend to not follow in completing what she says she'll do. It can cause a lot of worry for a bride.