Kihei, MAUI, HI 96753
DO NOT USE! This is a very unprofessional company. I sent Cheryl pictures to get a quote for a small cake just for the two of us, basically just to cut. She explained the cost for their smaller style started at $20-25. I asked which cake design I sent, if any, could be done for that price. She replied that one of the pictures I had sent could be done for that price and she further detailed that it would be fondant covered, with piping and look like the picture. I was ready to move forward with the order and place the deposit. Cheryl then sent me an invoice for $70. I asked in an email to explain the additional $45 charge and copied and pasted her original quote from our chain of emails for $25. When we later spoke on the phone she got very defensive and said $25 is for a buttercream version and that fondant would be an additional $15. Also, she said the simple piping would be an additional $15 and colored fondant would be another $10 charge. Although, her previous email clearly stated it would look like the picture (colored fondant, with piping). I said, “Just so we understand each other and to confirm what I am going to get, it will be $25 for a cake, $15 for piping, $15 for fondant and $10 for colored icing, correct?” Cheryl then got very flustered, I don’t know if she found her original emails and was embarrassed by her mistake or realized that these additional charges still did not add up to $70. She then cut me off mid-sentence and said she doesn’t want to make my cake anymore and hangs up on me. I proceeded to forward her the emails she had sent and advised that she review her notes before she causes such confusion with another destination client in the future. About two minutes after she hung up on me I called another bakery and they swiftly and professionally took my order and explained all the charges and order details. They had no hidden fees!