At first, we were really happy to be renting from Debbie at Black Tie Tuxedos, she was VERY helpful with picking everything out (we didn't really know what we wanted and she made everything look great!). But the day my husband and his groomsmen went to pick up the tuxes, she wasn't helpful AT ALL. Nobody's jackets fit and they were there for 2 hours getting everything adjusted. No big deal really. So the day of the wedding, everyone was getting dressed and we realized my son didn't get his pants! He had the jacket, tie, shirt but no pants. Once again, not TOO big of a deal, we handled it on our own, although that is the last thing anyone should have to worry about on their wedding day. Now to the fun part. We returned the tuxes 2 days later and my shoes that I had spent about 8 hours adding rhinestones to somehow ended up in my husbands bag and nobody realized it. We went on our honeymoon for 10 days and just last night I realized I had not seen my shoes since my wedding day. We searched the house up and down, checked all cars but we didn't have them. Then I realized they were probably in the tux bag. My husband went to the store this morning thinking that it was a long shot since most people would call to tell you that the bride's shoes were in the bag right? Nope. She had them for a week and a half, didn't call a single person to let them know, and THREW THEM OUT! Not a word to anyone and just threw them out. She said she just figured that since they looked a little worn that I wouldn't want them. That is in no way her decision to make! My husband actually had to go through a dumpster out back to get my shoes back! I would NEVER recommend this business to ANYONE. Very professional when trying to sell you something and then once she has your money, she could care less.