I read all the bad reviews and decided to purchase from this vendor because they had the best price. If you don't need to return anything, then you will be fine ordering from them. From what I have read and what I have experienced, it is exchanging merchandise and the return policies that are extremely outdated, inefficient and unfair - leading customers to feel ripped off.

My perception is that this company has no interest in having repeat customers.

I ordered tablecloths to start (and will not be placing any follow-up orders with them). I returned half of my order. I checked on the return after a week and they told me they had received it, but it would be 2-3 weeks to process a return.

Three weeks later, I only got a partial refund because of an extraordinarily high restocking fee. I have dealt with numerous other merchants for planning a wedding and no one charges a restocking fee, nor do they take longer than 3-4 days to process a return.

Other vendors, even if a bit more expensive, will make you feel better about spending your money with them.