Skunk36's reviews

I went to Saks knowing I wanted a Monique Lhuillier gown. The consultant took the time to show me all the Monique Lhuillier gowns that met my criteria (lace, etc.). I ordered a dress and once it came in, I changed my mind about it. The manager (Debbie) was willing to make an exception and allow me to order a new dress without penalty. She also always let me know when they had "EGC" days where you can earn gift cards of up to $450 when you spend a certain amount of money. We put the deposit down on the dress during an EGC period and the gift card we received covered the costs of tailoring. Their tailoring is a flat fee ($450), which makes it less stressful if you need a lot of alterations. The service I received from Saks was top notch all the way.

I went to 5 different dress shops in 1 weekend and this one was definitely the worst. They do have a good selection and dresses for all budgets but the staff is very unfriendly. I made an appointment, which I was on time for, and was told to wait for about 15 minutes. Once my consultant was ready to help, she acted like it was such a chore to help me into dresses, get different dresses to try, etc. I've never been a bride before so I can only compare this experience to the other 4 shops I went to and to stories my friends have told me and from what I understand, the consultant should be listening to what I like and bringing me dresses she thinks I would like, bringing me the appropriate undergarments to wear with the dress, bringing me shoes to try the dress on with, and helping me in and out of the dresses. This is NOT the kind of service I received, and I chose to buy at Saks Fifth Avenue instead.