TKernen's reviews

My complaint is about the in-house seamstress at Hilltop Bridal in Barrie. Her name is Lisa West and she is absolutely BRUTAL! She is unprofessional and unorganized and I do NOT recommend any future brides out there to use her. During my first fitting with her she was running back and forth between another client and I. She didn't pay any attention to what I wanted, didn't write any of the measurements down and told me she would be in touch. 3 weeks later at my second fitting, she hadn't cut anything or taken in the sides of my dress, so it was a complete waste of time. My third fitting the sides were taken in, but the length was not cut yet. She promised the dress would be ready on June 29th and called on June 28th to let me know she did not have a big enough table to fit my dress on and had to take it to Toronto and it would be ready July 7th (one week before my wedding). I went in on the 7th to pick my dress up and asked to see it. Good thing I did, because the bottom of the dress was jagged and looked like a child had cut it. She said she couldn't cut it any better than that without using an "industrial cutter". We left with my dress and it took my maid of honour 20 minutes to go around the bottom with scissors to clean up her messy cuts. 20 MINUTES! i'm curently demanding my money back, but I'm sure I won't get it. Just a heads up to all you bride's out there.. Hilltop has nice employees and good selection, but their seamstress is a disastor. Take your dream dresses elsewhere!