First, owner is extremely unprofessional and VERY rude!
I ordered a maternity bridesmaid dress through this shop in July 2010 (I was 2 months pregnant). The consultant had mislead us and initially ordered a dress (and charged me for it) in a different fabric to match the other dresses. I am 5'9" and I inquired about needing extra length and the consultant stated that this was not necessary and if the dress was too short they would use fabric from the other girl's dresses to make the dress longer. Weeks later, she called the bride and told her that she made a mistake and the dress was not available in that fabric and we had to pick another style. Another style was chosen and ordered. The dress came in 2 weeks before the wedding. The dress was obviously not ordered in the correct size and no accomodations were made for the growing baby. I received the dress (I am now 8 months pregnant) and the dress did not fit at all. Since I live an hour and a half away from the bridal shop and work full time, I had to take the dress to another seamstress. The seamstress told me all the mistakes that were made in the ordering of the dress (it was ordered too small and I should have had extra length because it was too short). My alterations cost $108, and the dress cost $260. I called the bridal shop and spoke with the owner, Danielle, and explained the mistakes that were made when ordering the dress. I asked her if she would refund my last payment of $103.65 so I could use this money toward the alterations. She literally laughed at me and said "you will never get your money back". She offered no suggestions and was extremely rude. She said that her consultants "never make mistakes" and I should have asked to have the dress ordered a size bigger. I told her that her employees were the "professionals" in wedding attire and should know how to properly order gowns, and I, as a nurse, would not question them on the size they were ordering because they should know how to properly order a maternity gown.