This is the eptiome of the worst possible customer service. Or lack thereof. I ordered some sealing wax which came defective so I sent it back with a letter stating that I would like my credit card to be refunded. Not only am I still waiting for a refund, I was charged not once but twice (!) for shipping. I have sent several e-mails but of course have had no response. Funny, when I was placing an order they seemed to find the time! STAY AWAY FROM LETTERSEALS.COM!!!!!!