I found Brilliant Earth on the internet while doing research for my engagement ring. I was very keen on purchasing from them because I wanted to be sure we weren't purchasing a blood diamond. I had been very conflicted as to whether to get a diamond ring at all for this reason, for I had heard in news reports from various sources that even if diamonds are certified conflict-free, that there are smuggling practices that mask the diamonds' true origins that cannot be controlled. Then, the added bonus that Brilliant Earth uses recycled metals seemed too good to be true!
I called Customer service and talked with Danielle, who not only explained what to look for in assessing diamond quality (specific to the shape of diamond, which was a radiant cut for me), but did not put any pressure on us to purchase. She also advised me on fit, that we could special order a between size, that turned out to be the right option which now saves us from having to go through re-sizing. She also did not hesitate to recommend certain diamonds in their stock to us, based on qualities that were most important to us (color, shape/size and carat) and what qualities were important in assessing a radiant diamond. It was also clear she was familiar with other diamonds in their stock, for which I asked her opinion.
Finally, at the end of the conversation, she again congratulated us for our engagement (she greeted me with enthusiastic congrats at the beginning), that she was happy to help, and not to hesitate to call her back if we needed any help.
I don't mean to sound so Polyanna, but this is how my experience truly was. Not only was it also an easy experience for my fiancé to then purchase the ring, but it was shipped out true to the schedule she quoted him. We opened the beautiful Rimu wood box, and just stared in stunned silence. It was perfect.