braz's reviews

If I could give this store 0 stars I would. I ordered my bridesmaid dresses here in January and was told they might not be in on time for my July 9 wedding. I told both Jane, the owner, and the girl who handled the order that I was completely willing to pay for rush shipping, although I was pretty concerned that a bridesmaid dress order would take over 6 months. Never the less I was willing to pay an extra $25 for each of my 6 bridesmaids so I could have peace of mind. Well, Jane, the owner, assured me once the order was placed that I wouldn't need to pay for rush shipping, that the dresses would certainly be in by mid to late May. I was confused regarding the conflicting opinions, but thought surely the owner would know best. After all, she had been in the business and I felt I needed to not be so controlling and just let it go. Around the last week of May, when I hadn't heard anything from Bridal Mansion, I tried to call the store to see what the status of our order was. The same girl who said I should do rush shipping answered my call and told me that the estimated ship date was June 17 and that shipping would take 10-12 business days. This would have put the dresses arriving at the latest by a week before my wedding. With 2 bridesmaids postpartum, one pregnant and 2 out of town, I was extremely concerned with the tardiness of the arrival of our dresses. I expressed to Jane my problem with the situation and she basically laughed it off. She completely dismissed my concerns, but promised me she would try to work something out so the dresses would be in by June 10th. When the dresses didn't arrive then, I think she started to panic. Six dresses arrived 8 days later, however 2 of the 6 dresses were wrong sizes. Jane and her staff tried to lie their way out of the problem saying that the girls ordered those sizes. Luckily, my bridesmaids all saved their receipts. It was during this mess that I called, Jane answered, I asked to speak to Jane, and she asked who was calling, when I told her, she said, "hold on one second, let me get her." It was this kind of ridiculous, immature, and unorganized kind of behavior that makes me think someone of her nature should not be in the wedding business. I would strongly recommend to stay away from Bridal Mansion of Lisle. The owner is irresponsible and horrible to work with. Yes, we received our dresses and I suppose I could say all is well that ends well, but during a highly stressful time of planning a wedding, do yourself a favor and order dresses from a shop that is organized, reliable - not Bridal Mansion.